Bought multiple cars from here, always probably overpaid slightly which is fine…read more Well I just bought another car and had it delivered, I was never informed they were delivering it, just dropped it off with damage the hood and grill that were not shown in the pictures. It was obviously backed into. Filed a complaint and there response is that I accepted it "as is" since it was delivered. I was never there when delivered, when I asked for the document I signed to accept delivery I get no response, imagine that. Stay away from this dishonest company at all costs.

Great customer service. Very helpful during a difficult time after a wreck. Best of all was able to…read morego to the location to complete the paper work.

This company third parties every aspect of the transaction. They do not communicate. No one speaks…read moreEnglish or very limited English. Beware and do your research.

Had a old truck that couldn't sell due to problem with engine. Called Family Car Buyers they quoted…read moreme a price over the phone and let me send pictures for a chance to get a better price gave me a $150 more than the price they originally quoted. The lady that helped me was Korrine very helpful and nice she even help me with Copart the dispatch that orders ur pick up. They even deposited the payment straight to my bank account so their was no wait for a check to clear.

Initial contact was good, Joshua gave me a decent quote to pick an auction vehicle from Copart. I…read moretold him I would call back when I paid for vehicle, that's when things went downhill FAST. I called and spoke with a female employee and stated I had spoken with Joshua and she took my info and confirmed with him. From that point on poor communication, I asked that the driver text, or call me when he was on the way. I waited for about 3 or so hours. I called back and was told by female employee that the driver was waiting to long so he went to lunch. I asked for contact or some kind of time frame for delivery, none given. I called Copart and they stated that nobody had attempted to pick up vehicle. Either the driver is lying or the female employee. The driver finally called for lot and member number info needed to pick up vehicle, that is the last I heard from him till about 4 or so, he stated if I had the car ready???? I thought that is what I was paying Reyes for??? anyways he continued to complain about "I aint makin any money waiting" I don't think that is the type of info driver needs to be telling customers. Anyways, I called back and let the office know the situation, I was told I would be called back. I was called back by female employee and asked if I could possibly wait till the next day for delivery.... like a dodo I agreed, she asked what time they opened, I told her 8am and she said thanks. Well......... here I am the next day 8am 9am 10a 11am, no call, text. I called Copart and again they stated nobody has attempted to pick up vehicle. I made arrangements and told Copart not to release vehicle to anybody but myself. After all the hassle, etc etc I get to Copart and notice a REYES towing vehicle parked, I get in line and hear the counter lady talking to a driver, yes it was the REYES driver, she catches the note about not releasing the car at the last moment,,,,,, all of a sudden my phone is blowing up with calls, etc etc... little too late don't you think... anyways I towed my own car and learned about a company I will never give my business to.

From the owner: Here at Reyes Auto Service, we provide comprehensive care for all of your vehicle-related needs,…read moreon-and-off of our property. Your safety and comfort are always our top center, which is why we provide competitive rates on our towing services in the Dallas and Fort Worth. In the event that your vehicle needs to be towed, we are here to help! Our safe and reliable towing experts can assist you any time you need assistance. Our Towing Service Includes: -Jump Starts -Fuel Delivery -Transportation -Service for Lockouts -Repossession Assistance -Flatbed and Conventional towing truck services

Amazing job by Towing M&M! Excellent service and was ready to help however needed! They were able…read moreto get my truck transferred shops in no time. Kind and respectable company. I highly recommend them!

From the owner: We offer roadside service and light/medium duty tows as well as auction pick ups. Serving Fort…read moreWorth, Texas. Family owned and operated. We have the best rates in the city! Over 10 years of experience in towing. Contact Towing M&M for your towing needs -Light & Medium Duty -Roadside Towing -Motorcycles -Equipment -Campers -Copart and IAA Pickups

This place is unprofessional and unsafe. I waited over five hours in extreme heat with my one year…read moreold child while the employee refused to release my vehicle or even answer the doorbell. I had valid proof of ownership and my ID was locked inside the car, which is allowed under Texas law as long as you can reasonably prove identity. She ignored me completely, walked away every time we asked for help, and refused to open the door after I told her I was filing a TDLR complaint. That shows she was retaliating and refusing service on purpose. Multiple people tried to help me, including my partner, and she still refused and lied to the police saying people refused to show ID. That was completely false. I had my insurance, photos of my ID, and every required document. She still refused to release my vehicle. The moment my grandfather arrived she suddenly decided to help, proving she could have handled it the entire time but chose to drag it out and be petty. Texas Occupations Code 2303 requires them to release a vehicle when ownership is reasonably verified. They cannot refuse service for personal reasons or retaliation. She violated these laws repeatedly. She also refused to identify herself, refused to provide her license information, and gave inconsistent statements to the police. I am filing complaints with TDLR, the Texas Attorney General, the BBB, the FTC, HUD, the EEOC, and local law enforcement for retaliation, false statements, and endangering a child. My one year old could have had a heat related medical emergency because of her behavior. No business should be allowed to treat people like this. Avoid this place. They lie, retaliate, and abuse their authority. I am following through on every single complaint.

My friend's car was towed from my apartment visitor lot within ~20 minutes -- so yes, while…read moreunfortunate, it was technically our mistake. But what followed at this facility was one of the most disorganized and questionable experiences I've seen. We called the number provided by my apartment and got nothing but an automated system with 0 help. We then drove to the lot within 10-15 minutes, where the front desk told us the car "wasn't there". It was -- we found it ourselves in the back lot with the alarm going off. From there, the process only got worse. Staff took another 10-15 minutes trying to figure out what to do, then told us to text the VIN to a random phone number to begin the release process. The biggest issue: payment. We were told the fee was $321 and that they accept cash only. Texas regulations state that vehicle storage facilities are required to accept credit cards. When we handed over $400 cash, the attendant openly laughed in our faces and said they don't give change, even though they were the ones demanding cash. We were then forced to pay an ATM fee on-site just to get closer to the exact amount. At best, this operation is poorly run. At worst, it feels intentionally set up to take advantage of people in a stressful situation. Document everything if you end up here. I will be filing a complaint with the Texas Department of Licensing & Regulation.