Highway robbery with classic bait and switch, and then non-stop harassment!…read more Felicia quoted me $1075 for my shipment, as seen below. So, I agreed to the price and signed the contract, at which point she now had me held for ransom for seven days. She came back and told me the cost would be $2100, which I said was unacceptable based on her quote. So she then went back to the same driver and reissued a new quote for $1850. Hmmm...same driver. I told her it was unacceptable, and that she needed to keep searching for a driver closer to my budget. She then said there are none, and if I don't accept her outrageous quote I am in breach of contract and she will charge me $200. She said the going rate is $1 per mile, or in this case: $2348, and no driver will get close to $1075. So I asked why in the world she would quote $1075. Her harassment and threats became more intense with an endless barrage of texts and phone calls, to the point I finally had to block her. These scammers think they can quote anything and lock you up with a lowball, then have carte blanc to charge you whatever they want and force you to pay it. The harassing emails continue! This company is not accredited with the BBB for a reason! You can read her original quote below: Hello, the estimated quote for the shipment is $1075.00 (all inclusive). Tolls & Taxes are paid from our end. Besides, there are NO hidden charges! This is the current market price which includes: 1) You get door-to-door service i.e.-Pick-up and drop-off location (distance) 2) Size and make of your vehicle 3) Cost of fuel 4) Special equipment needed for Inoperable vehicles 5) Enclosed or open transport 6) Insurance for up to $100,000 in damages 7) You can carry up to 100lbs of your personal belongings for absolutely FREE OF COST. Felicia Davis, Auto Transport Coordinator American International Logistics Inc

Don't be under the illusion that this is a legit shipping company. They are simply a broker working…read moreout of a residential area in Texas. They make quotes, find random drivers around the US and get you locked into a contract. Our pickup was scheduled for Wednesday and we didn't hear anything from the driver that day. After numerous calls and emails, they claimed the driver wasn't responding to their messages. It took 4 more days to find a new driver. Once the new driver was locked in, the price went up $200. The actual shipping process with the driver was good, and the car showed up in good condition. Overall I would never use this company again or recommend them to anyone. Just to go uship instead and work directly with a driver with good reputation.

This place is unprofessional and unsafe. I waited over five hours in extreme heat with my one year…read moreold child while the employee refused to release my vehicle or even answer the doorbell. I had valid proof of ownership and my ID was locked inside the car, which is allowed under Texas law as long as you can reasonably prove identity. She ignored me completely, walked away every time we asked for help, and refused to open the door after I told her I was filing a TDLR complaint. That shows she was retaliating and refusing service on purpose. Multiple people tried to help me, including my partner, and she still refused and lied to the police saying people refused to show ID. That was completely false. I had my insurance, photos of my ID, and every required document. She still refused to release my vehicle. The moment my grandfather arrived she suddenly decided to help, proving she could have handled it the entire time but chose to drag it out and be petty. Texas Occupations Code 2303 requires them to release a vehicle when ownership is reasonably verified. They cannot refuse service for personal reasons or retaliation. She violated these laws repeatedly. She also refused to identify herself, refused to provide her license information, and gave inconsistent statements to the police. I am filing complaints with TDLR, the Texas Attorney General, the BBB, the FTC, HUD, the EEOC, and local law enforcement for retaliation, false statements, and endangering a child. My one year old could have had a heat related medical emergency because of her behavior. No business should be allowed to treat people like this. Avoid this place. They lie, retaliate, and abuse their authority. I am following through on every single complaint.

My friend's car was towed from my apartment visitor lot within ~20 minutes -- so yes, while…read moreunfortunate, it was technically our mistake. But what followed at this facility was one of the most disorganized and questionable experiences I've seen. We called the number provided by my apartment and got nothing but an automated system with 0 help. We then drove to the lot within 10-15 minutes, where the front desk told us the car "wasn't there". It was -- we found it ourselves in the back lot with the alarm going off. From there, the process only got worse. Staff took another 10-15 minutes trying to figure out what to do, then told us to text the VIN to a random phone number to begin the release process. The biggest issue: payment. We were told the fee was $321 and that they accept cash only. Texas regulations state that vehicle storage facilities are required to accept credit cards. When we handed over $400 cash, the attendant openly laughed in our faces and said they don't give change, even though they were the ones demanding cash. We were then forced to pay an ATM fee on-site just to get closer to the exact amount. At best, this operation is poorly run. At worst, it feels intentionally set up to take advantage of people in a stressful situation. Document everything if you end up here. I will be filing a complaint with the Texas Department of Licensing & Regulation.

Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

Absolutely love this dealership, service shop and the collision department. We have purchased three…read morevehicles from them In the last 4 years. Always amazing service. They go above and beyond. Long story short, someone hit my Ram in June. We had to go through a preferred collision place instead of Autonation like usual. They did a horrible job and used aftermarket bumper parts. It was crooked. We fought it and took it back and was told that the ram Parts would solve the problem. I picked it up and still crooked. I stopped at Autonation on my way home and saw Randy who has helped me before. I just wanted to see if he knew if it was a ram bumper like they claimed or if it was still after market. I explained the situation. He literally crawled under my truck in 100+ degrees to look at the part stickers. He took pictures and looked up the part numbers for me. He drove it in to his shop and had his guys look at it. Bottom line the other place put it on wrong. I will never go anywhere else again!! Randy and his department are hands down the best! Thank you Randy for being amazing!!!

Please do not purchase from this or any other AutoNation! Sold me a lemon and have done nothing to…read moremake it right. They could make it right but choose not to and this location threatened to impound my car if I didn't sign a waiver of liability for them to repair it. I won't release them because the car they sold me is dangerous. I bought it at the North Richland location but Fort Worth serviced it and both are awful.

We want to thank Steve for helping us tow our car! He was polite, professional and had great…read morecommunication. Should we need a tow in the future, we will use them again! Thank you!

Super quick getting my husband's truck picked up and towed to our house. VERY reasonably priced,…read moreprofessional, and courteous.

Selling my car to Carvana was as easy as ordering a pizza online. The website is very user…read morefriendly and it took only a few minutes. I would definitely recommend Carvana to anyone to wants to sell their car. They paid off my lienholder and gave me the option to pay the balance through direct deposit or check.

We were trading in a 14-year-old Mercedes on a new Tesla and the dealership offered us $9,000. We…read moredidn't want to hassle with selling it on the open market so we thought we'd try Carvana for the first time. After emailing in the data along with a couple of pictures, they offered us $11,400 on the spot. We filled out the forms online and easily booked a pickup time at our home because we didn't want to mess around with delivering it to the location that was about 30 miles away, and of course, we would have had to follow one another after dropping it off. Instead, they merely deducted $90 from our proceeds and we were done. We just had them mail us a check and all was well.