This is the place to go to get great tile, good advice, and helpful suggestions. The owner really…read moreknows his stuff and is willing to share his knowledge.

I went to several tile shops before visiting The Ceramic Tile Shop. This shop truly cares about…read morehelping the customer find what will best fit his/her needs. Jerry went out of his way to help me select a unique tile for my powder room. He guided me with enthusiasm and care as if it was his own home improvement project. Other tile shops did not provide the personal touch provided by The Ceramic Tile Shop. For that reason, I won't go anywhere else to select tile.

Sergi is amazing! I love the flooring he did on my stairs. Very professional and cleans as he goes…read morewhich was very nice. I highly recommend Sergi, quality work and a wonderful experience.

He did an amazing job laying a new tile kitchen backsplash! The tile went in quickly and all of the…read moreintricate cuts are perfect. I even got a wrong thing from the store and went back to get the right thing for the project. We're so happy with how it turned out and plan to hire him again for future work. He does incredible work at a great price.

Absolutely amazing customer service and unbeatable selection and pricing! I am a house flipper so…read moreI've made the rounds at supply stores and Floor and Decor is always our go-to for LVP and Tile. They cannot be beat! This Tacoma location really impressed me with the service they provided. We were asked multiple times while shopping if we needed any assistance and that was nice. We had plenty of space to work on our designs and make a plan as well. We worked with Ryan Mckechnie at the Pro Desk and he went above and beyond for us. He even stayed past the pro desk time to make sure we had the tile we wanted to leave with that day (and have the rest delivered). The guys for loading were gone so Ryan made sure he stayed and loaded it up for us. We were so impressed with his kindness and willingness to serve. This location has earned our business! We also worked with Sona in getting everything in our order ready for Ryan. She was fantastic and very helpful! Thank you so much Ryan! We appreciate you!! PS. There is a wireless charger for phones at the pro desk. That's a fun perk! Oh! And the bathrooms are actually clean!

I can't really express how much I regret the decision to refloor my house using Floor and Decor's…read moreservices. I had gotten a modestly higher quote from a smaller local company and I can't help but wonder how this whole project could have gone. A few things about my house- it is really old and that was going to complicate things no matter what. I suspect the previous owner DIY'ed a bunch of stuff, which also added some challenges. I have taken all of that into account, and this experience was still terrible. A few positives: I am a single homeowner so the financing options that a large company was able to provide really did help. There was no way I could afford this out pocket. The downstairs subfloors needed to be replaced as well, and now that's done. On to the rest. I used the contractor sent by Floor and Decor. This project took over a month to complete. My house is a bit more than 1200 square feet. Delays in manufacturing the stairs was cited as the main culprit, although I was originally quoted one week for that to be done. The flooring overall looks okay with some significant issues. There is a Murphy bed in one of the rooms. This is not a permanent fixture; it's basically Ikea furniture with the standard Ikea wall anchors. I was told that it could be moved, but at installation it was not. It is in a room downstairs, so not only was the flooring installed around it, the subfloor was as well. If that Murphy bed is ever needing to be removed, I will now be left having to deal with a significant hole in the floor several inches lower than the rest of the floor in the room. The stairs were really the worst part. Removing the carpet was super difficult (that whole previous owner DIY issue). It took most of the day to get it up, and removing it damaged the walls in some areas. When the stairs were installed (again, a month later) they were just put in with no finishes, chunks of plaster still missing. It looked absolutely horrible. That install happened while I was at work, so I came home to a total mess and saw the job had been marked as complete. I reached out to the contractor and did not receive a response. I then reached out to the store. The flooring designer had told me to email her with any issues. I sent the email to her attention and did not receive a response. After waiting a few days, I sent it again (it is a general department email) asking for anyone who could assist to respond. Still no answer. I finally looked up the store manager and emailed him directly. No response. All of this took place over the span of 2-3 weeks, I was conscientious of giving them time to respond, and was respectful in all of my communications, both to the store and the contractor. Nearly another month passed before the contractor texted me. I had to press, but he agreed to come plaster the damage. He did that while I was out of town, but my petsitter was able to let him in. She texted me afterwards to ask if anyone would be back, saying it still looked terrible. She was right. At this point I am just too frustrated to keep trying, so I'll have to finish it myself. The other challenge was all the little things they did not tell me they would not do. Caulking the baseboards, repainting, any finishes or touchups were left undone. When I asked along the way, I was told by the installer that they don't do that. It would have been great to know that up front. A fun extra issue: the trim the contractor chose is not wood, but plastic with a sticker on it. It's already damaged. TL;DR, work done was a huge challenge and looks unfinished. Product quality is subpar. The store offered zero support. I don't see myself using this company in the future, or recommending others to do so. I paid over $12k to have to finish the work myself.

A great mom and pop company. They do great work, are reliable, on-par price wise with the bigger…read morenames but with better customer service. We did a full home (2k sqft) with engineered hardwood and the installer was great at what he did and explaining what we had to do on our end to keep them up (temperature control mostly in those first few weeks). We had 2 spots come apart on us about a year later and I called Joel and he came out right away and fixed them - no cost to us. These folks are great at what they do - don't hesitate to call them.

I have taken several weeks to decide how to write this review. I've gone back and forth between a…read morefour and five star review. I had my entire house redone. Kitchen, living room, hall in vinyl plank and three bedrooms redone in carpet. The process took. It was scheduled for three days but things were changed and during the process to take two days. Pros: The end product is beautiful! They do a gorgeous job, are extremely flexible with busy working schedules like mine, and the price point is extremely reasonable for the quality of product (I got 5 quotes from all the major places). I also dealt with the owner as all other reviews say you will which is nice. It truly is a small family business. Cons: I don't know if you'd call this a con but is worth mentioning. This is a VERY small company. A family business. I prefer supporting a family business but I also expected a "team" to come lay my plank flooring and only one person came alone and was here until 8pm- almost a 12 hour day! He did a perfect job. The quality is unmatched and I am very pleased. Also, there were a couple instances of running late and we had to call them to check up - it would have been nice if we would have gotten a call instead of us having to reach out. Over all I am extremely pleased with their company and would recommend them to anyone.

Came out for an estimate said they would be out in two days and then ghosted me. What kind of…read morecompany does that?? Do not lie. You said you would be out this weekend to do the original part and then didn't reply for days! You can't meet the deadline now that you realize you messed up? This isn't an expectation issue you lied!

Great work! Attention to detail, punctual, reliable. Conrad was very friendly and helpful. My…read morehusband and I just got married and wanted to get our "new" home ready for the move in and Conrad really made it happen!

They matched the color, size and finish to old broken 90 year old tiles. Then, mailed the tiles to…read moreme. Great match. Wasn't expensive at all when compared to stores in Los Angeles. Plus, very tile few stores can provide this kind of service.

I would not recommend this tile store unless you want to pay two to three times more than offered…read moreelsewhere. Not only are they overpriced, the contractor they use to install was not reliable. After months of waiting for an install date and realizing I could get the exact tile elsewhere for 1/2 the cost, I tried returning the product (before I picked it up) and they would not allow me to do so. The only reason I gave them one star is they have some fun tiles to consider for ideas.

We were sent here to buy flooring from a friend. Adam was so incredibly helpful in deciding what…read morefloor to old be perfect for our home. We absolutely love the quality of the flooring and spent way less than I expected. Their pricing is not overly inflated and is a great value. I would have no problem trusting them with all of my flooring needs. Thank you so much for Adam for all the extras.

I needed a small remnant and was having difficulty finding any. My brother-in-law found Floor…read moreTraders online. I went there this afternoon and was pleasantly surprised at the friendliness of the staff. I was able to get just what I needed and padding as well. I don't remember the gentleman's name, but he was so nice to see that I found what I needed. Next time I need carpet or flooring, I will definitely use them. I highly recommend them for your flooring needs. Miriam D

Matt does flawless and immaculate tile work! He is awesome and was a pleasure to work with! Would…read moretotally hire him again for more tile work! He installed a kitchen backsplash for me. He referred me to a great tile store (NW Design Center) and the whole process was just very simple and easy. Thank you Matt!

Matt is incredible! He took on our kitchen tile installation between other jobs and coached us…read morethrough upgrading our subfloor, prior to installation. Matt is super professional, knowledgeable and skilled. He helped us make a few final design decisions and even gave us some tricks and tips on installing tile on our own. He was always willing to talk through an concerns we had and we couldn't be happier with his work! I'm so grateful we hired Matt!

Wow!!! First let me start by saying the service provided by Yuri and Slav was incredible! I can't…read moresay I've seen a team with such a solid worth ethic in a very long time. They were respectful of my home and time, offered great pricing, were honest and fair, and overall a pleasure to work with! I'm selling my home and I'm actually jealous to be doing so. I realized after the flooring and carpet they put in, that I should have found them long ago and had it done so I could enjoy it. I'd recommend this company to anyone needing this work done. I'll be call them again before moving to replace additional carpet in the bedrooms! Yuri and Slav I'm so impressed thank you for making my home so much better!

Yuri and David installed our laminate floors and new baseboard in our entire house in Lacey back in…read moreDecember of 2020. It went perfectly and their work was impeccable and perfect. 4 years later? They just installed floors in our daughter's house in Lakewood and once again? Perfect! They are clean, fast and don't except anything less than total customer satisfaction. Total pros. Would recommend them for any job, anywhere. Find these guys. Use them! You will be absolutely happy!