I called a week ago. The admin said they would send someone out. Never did. Called back today and…read moreshe didn't remember me. Put me in hold until the phone disconnected. Just called back and never picked up. So not sure if they are not competent or it's just the front office.

I called for a new septic tank installation and was given an affordable quote. A tech was on site…read morein about an hour and explained what needed to be done. He was able to dig up the old tank, had it emptied, crushed it and buried it. He dug a pit for the new much larger tank and the new tank was delivered ready to be dropped in the pit. This was all done in only a few hours. Day two there were two guys here bright and early to dig the new drain fields and the rest of the install went fast and efficient. I was very impressed with all of this companies employees. I paid the quoted price and don't think anyone else could do all this work for less. I highly recommend this company to anyone who needs a new septic tank installed. Thanks you guys.

I've used Bates Septic twice now at two different houses and plan to use them again. John is…read moreprofessional, reliable, and a very kind person. When we had some work done that required a subcontractor, the gentleman that he brought along was also excellent. Their prices are completely reasonable and I feel confident that I can highly recommend them.

Run, run, run away very far from this company/owner Billy Gatlin. Billy Gatlin installed a new…read moresystem (which was not needed) for my parents in April 2012 and my parents have had sewage in thier yard for over a year. He refused to repair the system and we finally had to contact AOWB in Montgomery. He caused damage to my parents sprinkler system and my parents are having to sue. After meeting with other septic contractors, we were told the only repair needed was field lines instead of brand new system (tank and lines). Again, terrible person and terrible service. Billy Gatlin took advantage of disabled veteran and spouse.

Hose bibb was leaking. They responded very quickly. Completed repair quickly and charged a fair…read moreprice. This is the only plumbing company I will use. I have used them several times for clogged drains and other repairs. Quick response, excellent work, and fair price.

Quality and quick response time. Highly recommend!!! Professional and affordable service. ​read more

I called j Henry for help because I couldn't get the internet to work for me. Two young men showed…read moreup. I showed them the new commode seat and new tower I had and they would furnish the new flapper. I also needed the sprayer head on the kitchen sink replaced and did not have one. They said it would be $386 for them to do the repairs. I said no thank you and told them to have a good day. The young man said they could put on the new seat, the new tower and their flapper for $185. I let them do the work with the only cost to them being the flapper. It took about 15 minutes. They were friendly enough...

The whole team was friendly and courteous during the scheduling and start of work. Andy…read more(technician) was easy to work with and listened to what the issue with our septic system was before starting the job. He did a great job of knowing exactly what needed to be done to get to the root of the problem. Once completing the repairs, the site was returned pretty close to the yard before the digging. Great company and would highly recommend them for any plumbing work.

Really did a fantastic job - got here quick and really worked hard to fix the problem. Couldn't be…read morehappier with all they did for us - highly recommend!!

Wesley and Cory are amazing!…read more We didn't know where our septic was or the last timed it had been serviced. We called Stephens Septic and they were at our house the same day, and it wasn't even an emergency! They gave us straightforward pricing and stuck to that, even though our septic was harder to access than we expected. Before they left, they walked me though everything they did, gave me a status on my septic, made recommendations for maintenance and even offered to make me a list of parts needed if I wanted to do the annual filter cleaning myself (I definitely do not, but thanks for the offer!) . Stephens Septic is professional, affordable and provides a great value. Highly recommend them for any of your septic needs.

Communication and scheduling was excellent. Rather than selling me on unnecessary services, the…read moreseptic tank was accessed, inspected, and determined nothing more was needed. Instead of being told additional work was needed, which I wouldn't have known any better to refuse, the tank was buttoned up with the recommendation I call them back in 5-7 years for another inspection. Fair and honest.

Timely response, got to business, crew knew their jobs, they worked quickly and efficiently, fair…read morepricing and a pleasure to chat with while they were doing the work. Also offered advice on septic system improvements. Thank you for a job well done.