Waited 30 minutes to talk to someone at the front desk. Appointments seem to be pointless as they…read moredon't pay attention to the waiting room.

10/10 customers service. This was my first time here and first time donating blood. I came around…read more1:30 and did not wait at all. The registration, physical exam,screening etc. took an hour and a half and had two amazing people work with me and go through the step by step process. These individuals really care for you and will guide you through what you should and shouldn't do. I recommend!!

Arrived at noon as a new donor. At that point, I was the only new donor in the door. I went through…read morea few steps of the process within 15 minutes of arrival. I had my veins checked, saw the video, had my photo taken and got my donor card. Then nothing for over an hour. Not even a word on what the deal was. A few other new donors came in while I was waiting... and they were stalled as well. At 1:30 - I had had enough of waiting around with no end in sight.... and no communication. I donated plasma for several years in the Milwaukee, WI area... a facility that was always packed... and I never had a wait like this. Even a new donor, there was never more than a fifteen minute wait to move to the next step in the process.

Total waste of time.. went through about a hour long process just to find out i cant donate because…read moreim recently homeless.. they didnt care that i told them i could still recieve mail .. Really messed up my day and week..

I am a real germaphobe and a nurse so I'm a hard critic. I went with my husband to donate blood and…read morethe staff was all extremely polite and courteous. This office is busy and they seem to know what they're doing. The reason I'm not giving it five stars is because Their cleaning seemed a little lax for my liking. The receptionist asked us to take a seat and not stand as I had requested, I intern asked if I could wash the seat off before I sat in it as someone had just left it. I also think the cleaning of the donation beds should be better in between clients. The one tech asked me why I cared so much and I told him there was a pandemic and I am a nurse and I care. I think they were glad when I left.

Having recently relocated to MD from CA, I was excited to find a place to call my regular donation…read morecenter out here. I usually participated in drives out in CA since there aren't many freestanding centers such as this one that are open everyday. This place and the staff are amazing and inviting. The center is clean and comfortable, and they go out of their way to make me feel appreciated for giving both my time and blood. I donated platelets for the first time ever at this center and that went very well. Though it is a two arm procedure that takes a few hours, the kind staff covered me in blankets and put on a movie for me with headphones. I also donated double red (power red) blood for the first time at this location and the staff were very attentive and helpful with that donation as well. Keep up the good work!

" Supposedly "this center take walks in, I walked in at 2:34 pm and they would not let me donate…read moreblood because they were closing at 3 pm. In this case, remove that you accept walk in !

I've been here several times, and the staff are friendly, personable, and caring. They're also…read morehighly professional and skilled, and the location feels calm and spacious -- never has giving blood been so painless, both literally and figuratively. Parking is easy, there is a solid selection of snacks and drinks, and donors occasionally receive gifts and merchandise. I would highly recommend coming here to donate -- it's a positive experience for a worthy cause.

CSL has improved recently with the new machines that make donating a little bit faster…read more The facility is very clean. Customer service has improved in the reception department. They are friendlier and have no drama between themselves. The phlebotomists are very good. It's almost painless. I started donating here to get some extra cash but I keep donating to help others in need. Don't get me wrong, the payments help but it can be time-consuming if the line is long and if traffic is bad. Timing is everything No pictures because they are not allowed to be taken in the facility.

It is not worth putting your veins at risk here. I attempted to donate last wednesday. The lady…read morewith red highlights stuck me very fast and i guaruntee she missed the vein. So the other short Lady with brown hair and glasses tried my other arm and she stuck it just as rough. Here I am 6 days later with a bruise the size of a football and im unable to get a good nights rest without waking up in awful pains and numbness in my hand. They really need a staff change here. I will never return. No wonder why the lines are so short these days at this location.

I've been coming to this specific Biolife location for 6 months and every time they're clean,…read moreprofessional and organized. The process is very straightforward and if you're new to it just remember they cannot rush a process that quite literally involves extracting something from a human body. You know how sometimes you walk into an office or store and there are very clearly employees looking unengaged and not into their job? I don't see that here. They always look like they're busy and it's probably because they are. Now the environment... It's the only reason I don't give this place a full 5 stars. While I understand it's meant to be a clean sterile environment I think the repetition of the same music and lack of atmosphere make it a very dreary place to visit. I don't expect rainbows and butterflies just some variety in the music and ambience sometimes to deter you from feeling like you're just being harvested.

Do not go here. I completed the physical and donation at this location on 7/11/25 and was never…read morecompensated. This location has not answered a single phone call or returned my calls despite me leaving at least 5 voicemails. I also submitted 2 contact requests from their website with no response. I will go to grifols instead now.

Since the last time I donated my blood was too long time ago for me to remember, I decided to go to…read morethe INOVA Blood Donor Center to donate my precious type O blood to save some people's lives. Appointment making was very easy online. As soon as I answered 41ish questions in the questionnaire, they started working on me and I was done in about 10 minutes. There were so many snacks both in options and quantity, water bottles and coffee. On top of that, I got a $10 Amazon gift card and a hoodie.

Long waits, constant staff turn-over, old equipment and missinformation about the rules and…read moreregulations. The requirements change with each new face and this has been true for years. Y'all ain't trustworthy

I've been donating for a while now and I -always- have a pleasant experience when I visit the Red…read moreCross stations I've been to. I normally visit either the one in Hagerstown or Frederick, MD. Everyone is always so friendly and personable, as well as gentle when actually taking the blood. It really makes me want to keep coming back, which is why I have donated as many times as I have so far. I'm just so pleased and proud of the people I've gotten to interact with for each of my donations, they really add to the positivity and importance I feel after donating. I appreciate that, and it also makes me want to encourage others to give it a try. Everyone's different, some have a harder time being comfortable with even the thought of blood. But I encourage you to give it a chance, these folks will take care of you and it's a pretty awesome, overall easy way to really help someone. Kudos, Red Cross. Keep it up!

It seems like crisis after crisis with tornados, floods and wildfires. And those are just the…read moreheadlines - there are much smaller crises every day with apartment buildings getting damaged and people having nowhere to turn. How can we help? More than just blood banking, the American Red Cross is about saving lives and empowering people to help those in need. They provide emergency assistance and disaster relief as well as education in the United States. (There is also the International Red Cross and Red Crescent Movement that is a global humanitarian network.) Approximately 90% of every dollar that is donated goes directly to program services, so a massive portion of donations is used to help those in need. And if you can't donate money, donating blood is pretty awesome too. Look out for the Big Red Bus in your neighborhood! As I have O+ positive blood, mine is particularly helpful! [Review 29 of 2025 - 109 in Washington DC - 23601 overall]

Is there anything in the U.S. that is not monetized?! I get that The Red Cross is a nonprofit…read more(meaning they don't pay a penny in taxes). I get that they are well rated as a charity (when graded on a curve it seems). If I lose Yelp friends over this, then be it. I don't know that most people read my reviews anyway lol. I don't understand how TRC can charge for the CPR courses. They are basically discriminating against anyone who can't afford them. For some people working in certain fields, they are free. For others who need to learn it like low paid caregivers, they have to pay their own way. This is how I found out they won't budge on the CPR classes, my caregiver friend told me how expensive it was. These classes should be an entitlement. Yes, you heard me. Learning CPR is something we do not for ourselves, but for OTHER people. It does not benefit us, but others' lives we try to save. Imagine all the people who die everyday of cardiac arrest, heart attacks etc...who could have been saved had there been 1 person around them trained to save them.  Yes, I get that those teaching the courses have to get paid. But that money is already coming from their community donations (us), blood sales (thanks to blood donators), federal and state agency donations (thanks to us tax payers), and their many corporate donations (thanks to us buying goods and services at inflated prices so that these companies can donate for optics and writing it off). They also save by using a lot of free labor from volunteers. At least they can offer reduced fees or free for those who are poor. At least they can offer free classes for those who give blood. I mean, they don't give back outside of disasters, and is it even enough? It's the principle of the matter, not just the high cost. It's $126 for the needed course per online prices, over the phone they quoted something higher whe we asked for a discount. Their response was they needed the money to help victims in disasters. So the poor who can barely survive need to help other poor people? Unfortunately, that is how it works, but it is not right. The executives at this non profit are paid handsomely, not like say, for profit healthcare, but still way more than expected, please see link below. This is 3 years old, so I imagine their pay has increased as I see a 25% increase from 2021 to 2022, so that would make the top person at nearly a million now right? https://paddockpost.com/2024/03/24/executive-compensation-at-the-american-red-cross-2022/ Let's hope that should people out there experience a medical emergency, that they are amongst people, at least 1, who could have afforded the training, or the few who get the training at work. It's so random leaving it up to chance, everyone who wants to be trained should be trained for the good and health of our communities! While I wholeheartedly appreciate what they do, I can simultaneously criticize them as well. Others can do it better if given the means. So many people in the U.S. don't have their most basic needs met, including medical care. We live in late stage Capitalism, so I guess not being able to save one another without payment upfront shouldn't be a big shocker. THE AMERICAN HEART ASSOCIATION is the same!