They have a fantastic group of professionals working at this location! Totally recommend to those who are looking to donate their blood products. read more

You have to ring the doorbell to enter and wait for an employee to check you in. The inside is extremely clean and well-maintained, but there was a homeless man outside the building that was harassing me. Thankfully, he was gone by the time I finished, which took less than an hour. I would suggest not making an appointment too late, but 6:45 PM was one of the only slots left for today (Monday). It is very cold inside, even though it's April, but I guess that's a good sign for the summer months. Although I do like donating at other places such as churches and schools, I wanted to see this donation center in person. It is nicely decorated, and whoever put everything together definitely put effort into the details. It looks so much more upgraded from the previous location. Richard M. walked me through the donation, and it was one of the best experiences I've had as a blood donor because he accompanied me the entire time. He was thorough, knowledgeable, skilled, and most importantly, personable. It was totally different from the last time where the employee wanted nothing to do with me and was just there to do her job, which I don't blame, but it's nice when you can connect with someone. Al started a new rewards program and have lots of information about it, and they have more brochures and flyers in the canteen area about the Red Cross in general. It is well-stocked, and there's even a sink and coffee, so you feel a bit more cozy and at home. I had a great first time, and it left such a positive impression on me that I hope to be back for my next donation. ^^ read more

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Able to get a quick and close location to me. This location has been here for only a year. Awesome. It's clean and organized. Open area to donate blood and plasma. Staff is friendly, makes u feel comfortable, and tend to u if feeling weak. Lots of juice, water, coffee, snacks to help recover from donating blood. Don't forget, always wait 15min post blood/platelet donation in snack area to make sure of no signs of weakness. I'll come again to this location again when my blood regenerates. read more

American Red Cross - Gave my donation for those who need it - Blood & Plasma Donation Centers Near Me - Fullerton, California

I came here to donate blood and the process was incredibly efficient and comfortable. The staff was warm, welcoming, very thorough. It's a bit away from my house but worth the drive. The chairs are comfortable compared to other make shift donation centers where beds are so uncomfortable. I will definitely be back again!! read more

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Pleasant Blood Donation Experience! Arrived for an 8:30 appointment and was helped right away. Nicole and Alexis provided friendly and professional customer service. The facility is clean and well maintained. Definitely found my new permanent blood donation location! read more

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It's been awhile since I donated & I'm so glad I came. When choosing where to donate I selected this location thinking it was another location in Fullerton I've been to. Apparently the last location closed & this location is new. Apparently 3 months it has been open. Anyways I'm rating a 5 star because Lisa was just amazing. Shout out to Lisa :) In my personal experience I've donated about 10+ 15+ times. I'm not sure I don't keep track but anyways by far out of all my experiences in donating blood this has been the best one so far. I highly encourage my fellow Yelpers to think about donating. The need of donor blood is always there. I take great pride & feel so good after donating. To know my donation has a possibility of helping others really motivates me to keep on donating. Aside from feeling good about myself there are health benefits in donating as well. Before you donate you are given a mini physical which includes checking your blood pressure, pulse, & hemoglobin. You'll also get STI testing as well. Now to those that don't have a clue about why this is done, it's simple before your blood can actually be utilized by someone else they first make sure you don't have infectious diseases. Another awesome fact is that you'll get an email notification when your blood is actually used & the location it's used at. I've attached a few of the emails I've received as proof. I do however use the Red Cross App, I'm not sure if they only send this email alert to those on the app on that I'm not sure. I encourage you all to donate. I have a loved one that when they were alive needed donor blood, that has only fueled me to keep on donating because you just never know when someone you love will need it or you for that matter. It's also the patriotic thing to do in my opinion. Lord knows our military has needed donor blood, law enforcement, etc you name it. Be a hero & donate you'll feel good inside & get treated to some snacks afterwards read more

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Love giving blood and the workers very friendly and helpful on anything you need to ask also I love coming to this store read more

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Upon entering the facility I was greeted by volunteer/intern by the name of Ryan. He was kind and patient. My appointment was somehow unscheduled and the paperwork hadn't arrived but Ryan was able to escalate the matter to Casandra who took leaps and bounds in order to get me seen. Casandra is a life saver! This facility is lucky to have her! read more

I'm a long-time donor (60+ donations of blood, plasma & platelets) just wanted to thank Robert and Walter for making the experience fun and not boring. Not to be negative, but some of the staff seem to be on auto-cycle with the check in and donation process and it gets pretty boring. I've noticed with both Robert and Walter (and another lady with short hair & glasses) that go the extra mile to make the donation time more personal, asking questions and just generally being nice and friendly. It makes the time go by faster. Kudos to them and any other staff at RC/Fullerton who seem to genuinely care about us & a big Thank You! read more

I've been a regular platelet donor since I was in my 20s, took a decade break, and got back in the saddle in 2020 when they were still at the Rosecrans location. Staffing changed a bit when they moved to the Harbor location in 2023. In that staffing change, I saw a bit of improvement in customer service. When Ana is at the front desk, it's friendly; it's also friendly with some staff, not so much with a couple others. And as a nearly 300-unit platelet donor who spends nearly three hours from arrival to departure, customer service is HUGE. While I can get over some things, being a dedicated platelet donor requires a huge commitment, so customer service can make a difference. Location has easy access from the 91 and 57; kitty corner to Costco and on the same block as Target. Both whole blood and platelets are in critical need. I'd recommend EVERY healthy, able-bodied person to donate...bc what would YOU do when you needed it and the supply wasn't there? So donate if you can...and for the ARC staff, keep up the customer service, it makes a HUGE difference to donors. read more

Netflix, hot pads and snacks galore.... Feel good while you DO good. I don't love waiting, but it is what it is. read more

American Red Cross - Blood & Plasma Donation Centers Near Me - Fullerton, California

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Let me be very clear that this is a review on the donation center in Fullerton, and not on the Red Cross itself which I believe is a wonderful organization that does amazing work. This location is chronically behind and I was not put in a chair to donate on time during a single visit in 2023. On my last visit, I was seen well over an hour after my appointment time despite being almost 30 minutes early to my appointment. On my most recent visit I came about 10 - 20 minutes later hoping I would not spend as much time in the waiting room and once again I was finally seen well over an hour after my appointment time. Any convenience of location is dismissed by their lack of organization. I hope the lack of timeliness and poor organization by this donation center has not driven people to stop donating blood in general. read more

I continually get calls from the Red Cross, since I am 0+ and usually give blood or power red every 3-6 months near my work. I have given for years, and during that time have noticed a continual decline in the customer service skills of the people they hire. However, the Fullerton center has lowered the bar to a new level. Since there has been multiple texts and calls and emails to donate plasma, and it can only be collected at certain centers, I made the 40 minute trip to Fullerton to donate. My appointment was 11:30 and when I arrived at 11:25 the door was locked. After ringing the doorbell several times, someone opened the door slightly and ask if I had an appointment. I did, but she said they don't open until 11:30. I saw a restroom next to the empty reception room and ask if I could use it. Fortunately, the answer was yes. However after coming out, I sat in the empty reception room, and the employee came over and I was told to go wait outside. It was 11:27. I have pain and difficulty walking and ask if I could just wait there for a few minutes. The answer was NO! I told her that if I had to go outside, I was NOT coming back. She just shrugged and showed me to the door. Outside, there was another employee standing there, I assume as a greeter, and I ask why I could not wait inside. Instead of being sympathetic, he said "Well you were early. You can come late" As I was leaving he again yelled, "You shouldn't be early!" Well next time I will NOT be early, since there will be NO NEXT TIME. I'm not sure if I will ever donate again. I hope the Red Cross puts as much time into teaching employees customer service skills as they do calling to get you to donate. When you take your time and expense to help them and get treated like this, there is NO reason to return. I guess your donation is not that important to them and you are NOT appreciated. read more

I thought about it a bit on whether or not do this review but I felt it was important to share my experience in hopes that someone responsible will see it and improve the experience for others. This facility looks brand new so everything was very clean and it looked very nice and orderly inside, so that was not the issue. I have donated blood 30+ times so have fair amount of experience at other Red Cross blood donation centers as well as pop up ones. This one by far is the worse. I had an 845 appointment and got there at 840. When I got there, the door was locked so someone came to open the door to let me in. I think this is the new set up. Once I got checked in I went to sit and wait. There were 2 other donors on the beds and about 4 or 5 employees that I can see inside not counting the 2 at the door. While waiting, NO ONE ever coming to check on me or say anything to me and I was even switching seats, walking up and down hoping to catch attention but got nothing. I want to note that I can see people chatting with each other, sitting at the desks, walking around, the only person I saw really working was the nurse manning the donors' progress. When it got to 20 mins of waiting and I asked how much longer and I told her that I actually had another engagement so really need to get this done as I needed to leave by 930. The person who checked me in said let me check with the head nurse. Then she came back and said, they will take you right now, 1-2 mins. I went back to waiting, still looking inside and saw no movement from the 4-5 people. The time came and since still no one came for me. I told them I had to leave and I will just reschedule. No one seemed to care. I just want to say...I am a donor. It took me 26mins to drive to this location on a Saturday morning which means a hour round trip. Not that I expect anything special but a greeting would be nice. Some attention would be nice, especially when you have donors waiting for an extended time, and it was obvious the place was not busy, not even a bit. I want to note the so call head nurse passed by me, the only person sitting in the waiting area twice and didn't say a thing to me, not even a hello. As mentioned I've donated 30+times and never have I have been treated this way. I am a dedicated donor and believe in this cause so I will continue to donate but NEVER will I come back to THIS location. To this location's responsible person, we are donors. We don't expect anything in return for what we give but besides our blood we are giving our time. Treating us well or even simple things like a greeting or smile would be nice. read more

Great people. Nice organization and efficiency for a Saturday. Environment feels safe and clean. Will be my regular donation center.

I tried this location for the first time today. I was not too happy with Maritza to say the least. I did not get the name of the gentleman who helped me first, but he was very nice. He was not from this location and was just filling in for the day. I am used to the stellar treatment at an alternate location, but this one is much closer to my house. Needless to say, I will be making the trek to get better "customer service" (read basic human kindness) in the future. I have been known to have been deferred in the past for low hemoglobin so, it's not surprising that it happened today. Maritza came to do my recheck and told me that 11.5 is extremely low and I might want to get that checked out. I informed her that I had already had it checked out and the doctor said I'm fine and mentioned that he said he's aware that the Red Cross requires ridiculously high numbers to donate blood. She became defensive and said that 11.5 is very low and females should have a 12.0. I again told her that I had been checked out and my numbers are fine and she continued to push that my numbers are extremely low stating "believe me, I have seen a lot." I told her that she can continue to push but I've already been checked out and I'm fine. She then got an attitude and said "well, if your numbers are fine for you, then that's fine..."and I stopped listening as she continued to push about my numbers being dangerously low. I wish that zero stars were an option, but I guess the one star is appropriate to give some consideration for the gentleman who was filling in at this location because he was extremely nice! read more