Alexis was amazing with her customer service and check in process, as she made the experience personable and professional... Some impatient donors were scowling at BioLife employees who took extra care with first time donors. However this did not detour Alexis from doing her job accordingly. From what I observed this is an extremely busy location. read more

It's important to note that they are appointment only. Not sure why some people get so upset when they walk-in and refuse to do research before visiting. My first visit was quite long (almost 2.5 hours) because there was a consultation with the nurse involved. Since then, my visits usually last around an hour. The staff is extremely kind. Took a star off because they struggle with finding my veins sometimes time and need adjusting by another phlebotomist. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lakewood, California

This is the worst payment ever. It's not worth it for me to come for a lil bit of money . It takes a lot of my time to just get here on the bus just to get a lil bit of payment not even minimum wage. This is horrible. Now I need to leave here and go find me another place we're they appreciate us and give us what we are worth. This is ridiculous. You guys get paid thousands for our plasma for you to give us a measly $40 on our first donation. Thank goodness I work for yelp and I get paid to blog on Google for my experiences on locations i visit. I'm very disappointed with BioLife treating us like we don't matter and pay us a low bonus for our time and effort . Do better if you don't want to see your donors leave to Grifols and octapharma where they pay better amount for our plasmas. On Mon, Jul 13, 2026, 6:16 AM BioLife Plasma Services read more

I don't understand the concept of making an appointment here only to get there and still have to wait an 1-2 hrs b4 donating. And dont make an error on the questionnaire before vital checks, they'll make u go to the back of the line and wait another hour. On top of the hr u have to wait for a chair to open. I have yet been able to donate at my designated appointment time. Waste of time I've spent more time waiting than actually donating. read more

I started donating last year after my sister and mother passed away. They needed a lot of blood while they were in the hospital. My overall experience here has been wonderful, professional. The staff is nice, Samantha is great. I would recommend Bio Plasma Services. read more

BIOLIFE has become my second job! I have something in my body that can HELP people who actually NEED it and plasma can not be made in a lab. LOTS of people show up, roll up their sleeves and literally give the GIFT of LIFE! HOW AMAZING IS THAT!! No one works for free, so they pay you for your time as well! I have been able to pay a dentist bill and get my dog to the groomer! The staff, lots of them like Shaffon & Joanna take exceptional care of their patients. Something i really appreciate! read more

BioLife Plasma Services - DAISY FRESHLY GROOMED thanks to BIOLIFE! - Blood & Plasma Donation Centers Near Me - Lakewood, California

Trash a** workers there. I was deferred by them only because I didn't have my social security card with me when doing the physical. Also, the little girl supposedly that was helping me was being rude and had very bad attitudes. I told them I lived down the street and I can literally retrieve my card and come back but the little girl just smirked and said Inwoild have to reschedule an appointment. I checked and there is no appointment available in the next three months. This place is garbage. read more

BioLife Plasma has been such a great experience and opportunity for me. The moment you open the door you will notice how clean this establishment is! Also the employees are very efficient and friendly making sure you are feeling good and everything is going good during the entire process. I am so thankful for this opportunity to make extra money by donating my plasma and also helping people in critical need with every single plasma donation! The most important things to remember before and after donating are to drink plenty of water and electrolytes! Also to eat a high protein meal before and after. It's awesome to make extra cash and help people in need. You should definitely give it a try and see if it works out for you! read more

Black People stay away from Biolife. PART 2. Continuation. - At some point I after the arm wraps were applied on my Arm, I noticed I bled through them, because it wasn't wrapped right. Rather than the wrap to seal the needle Hole, they just " wrapped it", rather than sealed it. - It happened multiple times and even Bled on my Shirt. I asked for a Band Aid. - The following Donation I was told I was deferred, I asked why, and I was told because I asked for a Band Aid. I was shocked at the pettiness of this, and I mentioned it. She removed the Deferral and I was allowed to Donate. - On Another Bleeding through the wrap incident, when I complained that I kept Bleeding through the Wrap, the " CAUCASIAN GLASSES WEARING PONY TAILED/ Pale Phlebotomist, threatened me that I go I had a problem with the Policy I'd be deferred. I responded l with, why the threat over me mentioning that the wrapping isn't functional. I told them " you know what? Never mind, go ahead and wrap it up. And as soon as the wrapping was done, before I even walked away from the Bed, I bled on my shirt and Shoes. I had an " I told you so look on my face". - The last time I was there and insulted of " Smelling" was March 30th. As I approached the OVERWEIGHT ASIAN PASSING PHLEBOTOMIST MANAGER who sometimes is in the Offices to the Left, I had my shades on which I was clearly going to take off soon as got there, she goes, " are those glasses prescription?" I said no, as I took them off and Sat down. At that point my Spider senses were ringing, she tried to use that as a reason to either pick a fight, or Berate me for. - As soon as I Sat down, I noticed she Grabbed a Card used for sending Donors to the Speak to someone in the offices and she wrote on it. I knew something was wrong and asked. She said I had a Smell. I asked what kind of smell? She said like I didn't shower. - I told her this was the second time I was being insulted after, 67 Donations and 134 Patients treated, I was accused and insulted a second time of Smelling. - I went to the Office and it was the Small Statured Asian looking Manager I'd spoken to before, after the first time she accused me of smelling. - I wasn't going to Sit down for another Humiliation Ritual Attempt, that's when I out my phone and told her I'd recorded the initial Sit Down she had with me. Told her " you think you're a Doctor? - The Arrogance of these people is Delusional. They Collect BLOOD DONATIONS. They're not saving lives, the DONORS ARE THE ONES SAVING LIVES!!!! - After I walk out I asked a Black Female Phlebotomist to please Sniff me, and if I smelled she should tell me and I wouldn't be offended. She did, and said no I didn't. - Then I asked for a Manager and TYSON ( Caucasian Male, that I thought was descent) request go somewhere private. - After I headed to the conference room with Tyson, a Hispanic Heavy set Female Manager comes into the Room as well. - I let them know that these insults had been going on forever and if Documented them. - They tell me it's against Policy to Record, I tell them how else was I supposed to prove what they were doing? - The Heavy Set Hispanic lady and Tyson claim they they can smell an odor but it smelled like " Laundry After smell that didn't have scented sheets, so clearly not Body odor. - Then she analyzed me dressing and says I'm dressed nice but.....the nerve of these people to treat this situation like a Panel where I'm being Judged. - I mentioned that week prior after my Donation I was in the "Post Vital" sit down area replenishing Water before I walked out, when a " Dark Haired, Feminine passing, Male Supervisor, who knew me and I'd spoken to and complained to about the insults I was receiving, and how if this continued I would take legal action, walks to me and asks if I was "New", mind you this Person is Familiar with me, I told him I just got donating, ( clearly I'm sitting in the Post Donation area, duh) - He goes again, are you New? ( This was this Pretentious Pricks way of telling me to " Get the F out, if you're done Donating) I cut to the chance and told him " Do you think I want to be here? It's about 100 Degrees outside, I'm replenishing Water I lost during my Donation. I just got up and left. - Two Days later is when the OVERWEIGHT Manager accuses me of smelling. - BIOLIFE has lots of Racist, miserable people working there, and they're White and Hispanic. - I noticed their Method. After a while they intentionally start Picking on and provoking Black Donors to either Crash Out to get Deferred or Arrested. - Tyson sends me this Email and creates a different narrative to what I'd been experiencing out of Guilt and fear. - Not one word of their insults of me Smelling. Thank God I recorded it. - Ptoo to all of you, at Biolife ( Minus the Black Women) - These people are living Medical Doctor delusion, meanwhile all they do is COLLECT DONATIONS. - They're not heroes, they're not in Med School. It takes Months to become a Phlebotomist, read more

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Today I watched a man come in at 7:05 after booking his appointment yesterday and then saying he can't do his appointment because they let the system overbook them. How irresponsible is that. I watched them turn away exactly 7 people. They came to get a service and did not receive the quality of care they were looking for. This was definitely not the type of care you show your patients. read more

A few of the hispanic phlebotomists are incompetent, extremely rude and bigoted. I've experienced two different ones hit my foot and not acknowledge it, by saying "excuse me". The last time it happened, my foot displayed a natural reflex and I was banned from donating. The manager claims he watched a video of me kicking that b*tch. Then he also saw her knocking my foot! She should be fired for initiating aggressive contact. Also, they are incompetent and don't qualify to insert needles. Of the three times I'd donated the needle had to be adjusted by someone more experienced. read more

A tech named Jasmine lost my vein and dug around to find it. She had a funky attitude. 10 mins layer and my arm feels pressure as if it's going to pop from the pain. I call her over and then she calls over another tech named Karina. They eventually call the nurse over to check me. At this point, they stop the donation and check my vitals 3 times. Normally, the check-in staff is nice but the people injecting you are weird. Over reviews have similar experiences. I will file a complaint. read more

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I had a very good experience donating plasma. Most of the phlebotomist are pretty young women, but they are extremely professional and kind. The initial poke was pretty painless and I was constantly getting checked up on. The nurses and staff were also very nice. They explain how to lessen the chance of a hematoma, like not moving etc, and the next day I had no bruising or anything. Easy way to get money read more

Great customer service professional phlebetomist It is in a safe area which I love also read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lakewood, California

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The phlebotomists are nice but the nurses that check your bruising and stuff are misleading and none of the people that answer the phone know any better either. Was told by multiple people because I tried my best to make 7 out of 8 of my new patient donations and was sent home for bruising and a hematoma they caused by pushing all the way through the vein that I would be able to get an extension to make it for my last promotion donation. I was told I couldn't get that over the phone and to come the day of my next appointment to talk to them about it even if that date was past my promo deadline. Cut to the day of that appointment they say there's no such thing as extensions and that they won't extend it even if I was told by multiple people I could get one. They will be very vague with what's acceptable bruising and depending on the day and the nurse they'll send you packing and you'll waste gas, one day they'll tell you if a bruise is too big you can't donate and then another day they'll say ANY bruise of any kind means you can't donate. Which is it? They'll say two good veins is what you need but one day they'll say I have two in each arm and another day only one per arm. Just expect coming here will be a gamble with what you get and that what they say you'll get from a promo will likely not be the full amount. Of course they wouldn't push my deadline A SINGLE DAY when the last day pays the most. read more

I haven't donated yet but just went in to find out more information. The girl I spoke with was so helpful and kind. Very pleasant to talk to. This location is brand new and just opened last Saturday (per the girl I talked to). It's very clean and nice inside. Looks very organized in there too. read more

Terrible service, ppl here are very rude! I would much recommend octapharma. The people here are way worse trained and attitudes read more

four days after donating here in Lakewood bio life this is the first time this has happened to me after donating blood they really messed up my arm it has been in pain since Monday it is now Friday hopefully they get a new staff and new equipment read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lakewood, California

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0/10 don't recommend, this is the second time that i have had a bad experience with the girls. The first time was my right arm with the lady with the red hair, told her the needle was painful and she just looked at it and said "the needles fine" and my arm looks insane the next day. This most current time, i could already tell i was going to have a bad experience with this girl because she was just moping around acting like she didn't want to be there. She puts my needle in and asks me if i have pain or discomfort and i said yes it hurts. She says ok im gonna adjust it: i immediately felt so much pain and she throws her arms up and says "i have a hematoma" waiting for someone to help her i guess. Nobody is helping so i have to raise my voice and say "can someone take this out" then the male with the long hair did and asked me if i wanted to do the other arm. First of all im traumatized with the other arm and second of all, IM IN PAIN... LITERAL TEARS and they want me to do my other arm??? helllo?? are you insane. NOT A SINGLE APOLOGY OR AN ICE PACK AT ALL. I had to get an ice pack from the amazing supervisor with the copper hair and only because she asked if they gave me one and said she should've given me one. This place is ridiculous, for me to be in there crying from the pain and the LEAST that could've been done was give me at least half compensation since i couldn't even get an apology. Tyson was ridiculous as well, leaving me a voicemail at 8pm just to tell me that my compensation stands and didn't even apologize either LOL. No wonder i've heard employees bad mouthing him, he has an ego up his a**. A jokeeeee read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lakewood, California

Was not allowed to donate because i dis not eat enough although i had eaten. The lady who checked me in said most people are fine. Her name is Kat. Unfortunately, they dis the entire process before telling me i would be unable to donate. They should have just told me in the beginning before i got a finger prick and spent an hour answering questions. Fuck you kat! Now i cannot get my paperwork back to shred. read more

TLDR: First time donor. Everything quick & fine. Courteous, helpful staff. Sick halfway through. Still got paid. Wait wasn't bad at any point. Nurse, phlebotomist & check-in staff were all courteous, professional, and helpful with questions. I believe the care level was appropriate. As a first timer, nothing to directly compare. Each step was explained well and no problem with the process. Felt nauseous halfway through. Multiple staff immediately stepped up. Feet elevated, ice packs, symptoms and vitals checked, fluids given back and extra saline administered per nurse's orders. Maybe a little different for each person! read more

BioLife Plasma Services - Barely left a scratch. 5 other patients I spoke with had gone a dozen or more times without complaints. - Blood & Plasma Donation Centers Near Me - Lakewood, California

Karina was kind and made the experience comfortable. I'm looking forward to returning and hope I get another tech as kind as her.... Update 2/2026 I have been coming in for over 5 months it's been going well. Sometimes it takes longer but try to go early on weekends or Friday evenings. read more

Tyson works above and beyond his duties. This is how you should manage a business. Great experience read more

Stay away very unprofessional, the coupons that they offer don't ever Max out. You can never achieve them. It's hit-or-miss when you arrive if you can donate or not. Stay away, nurse Jasmine is the worst. She's inconsiderate unkind an uncaring read more

BioLife Plasma Services - Miss my vein, many times kept trying just to cause a giant bruise, so I cannot donate again. - Blood & Plasma Donation Centers Near Me - Lakewood, California

Terrible service, My boyfriend had asked to go to his car really quick to get a blanket and they let him saying they would save his seat, but when he came back they said he cant donate anymore because he left. They also didnt let him donate for the next few days, he was supposed to get $100, but when they finally let him donate they only gave him $40, so much plasma donated for only $40. The workers are very unprofessional and rude! Last time I donated my arm started leaking blood because the lady didnt do it right. They have no idea what they are doing, I do not recommend this place to ANYONE. Its a scam, especially the false advertisements to get people to come in thinking they can get $800 when the max is $600, even then theyll try to get u to not make those dates just so they can pay u less for the same amount of donations. If i could give it zero stars i would. They get paid MUCH MORE to sell our plasma to pharmaceuticals, and we only get $100, complete scam. read more

I had a really great experience at BioLife Plasma thanks to Mel. She was super friendly, professional, and made the whole process feel easy and comfortable. Also shoutout to another worker there who was just as cool and welcoming. read more

I am pleased to announce that I have chosen to donate. This experience has been truly rewarding. I would like to acknowledge the MH team for their contributions to the donation process. Specifically, SHANNON and MELODY have been outstanding in their efforts, providing top notch support throughout. read more

I've been coming here since September 2024... it's always a hit or miss. Some of the employees are truly amazing and know exactly what they're doing. Unfortunately, there's always those that don't. Just today, it took over an hour to get in and out The longest part was getting the needle, people were walking around but didn't come to hook me on the machine for a while. Once hooked, it took me about 25mins to finish the cycle. My alarm kept going off and no one came to unhook me for about 15-20min Came in at 6:35pm, left at 7:46pm Normally, I'm out in 45min max. read more

The nurses here don't know what the hell they're doing. The nurse that stuck the needle in my arm on my 2nd appointment gave me a hematoma that left a nasty bruise and so much discomfort that I've been feeling with for A WEEK NOW. Now that I waited a week to go back for my 3rd donation the management and nurse are telling me that I can't donate until the bruise is the size of a penny. That's going to take weeks to heal up... On top of that they're telling me that they WILL NOT give me an extension or grace period to complete my 8 donations for the $750 I NEEDED. It's so unfair that one of theirs nurses did this to me and because of her error I am unable to donate or ate the very least get an extension. HOW IS THAT FAIR?! Now I'm left with discomfort and pain. DONT DONATE HERE LIKE I DID. What a joke of a business. read more

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Victim of malpractice at this location. They took no accountability for their employees mistake. Arm was immobile for more than a month. Be cautious of inexperienced nurses. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lakewood, California

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The experience is usually pretty great but there has been a few times, like today, that I am sat down and left waiting for a long time. I schedule with plenty of time to get to work on time but when I see other sit after me and get " hooked up immediately " it's very frustrating. I wish timeliness was more consistent here. read more

I like that you get paid within 15 minutes on the debit card they give you most of the time, but these people are very slow! Some of these technicians can't follow basic instructions like please give me a 10 second countdown prior to pricking ,I've had to tell them many times. Some technicians will prioritize somebody else over you. It's annoying. I will give it a 3.5 out of a five experience. read more

This was my first time here and it was an average experience. Starting off the check in was easy, I had all my materials required and I was set to wait in line. I completed everything from the hand prick to the questions on the computer. The issue came when it was time to wait for a nurse to do the physical. I was waiting forever and then just to get told I won't be able to donate that day and I'd be waiting for a call. Lucky everyone I talked to was super nice so that is what the few stars are for. The waiting experience was awful. I was in the facility for over 2 hours just to be told no read more

Started donating plasma for extra income to pay for flights when I go on vacation. This place stays busy but is very proficient. After you're registered as a donor, you do a quick medical questionnaire and a vitals check from a phlebotomist. Once you're cleared you donate plasma which takes about 30 minutes to an hour. The people are attentive and make sure you're good throughout the donation. Very convenient for extra income as funds hit pretty quickly to a prepaid debit card. read more

I'm putting this here instead of google because google's reviews are already positive. I have nothing to complain about, the pay is way better than both CSL and Grifols and it's also in a decent neighborhood. The nurse who did the initial exam was very kind and soft-spoken, she even asked when I last ate and gave a handful of snacks and protein shakes. I've never seen that before. Phlebotomist who did the poke, again, no complaints. The machines were quick, both me and the woman across from me were both done in 40 minutes. Only part that kinda stinks is they give all the saline at the end, rather than in smaller doses, so it's a bit cold for like 10 minutes. read more

Unprofessional. Some of the nurses have no idea how to poke, they dont care and treat you like a atm of blood. They want you in and out.

Very nice facility. I did get a hematoma one time but it was very minor and went away quickly. The nurses are very attentive if anything happens. Definitely worth the money in my opinion and you get to help people. read more

Non-professional nurses, they can't catch veins on both sides! Bad-educated management who in own mistakes looking for your responsibility. If you have an option visit another BioLife Center - visit another one! read more

One of the staff that disconnected me she was so rude and disrespectful and I don't appreciate that specially from a female all the workers are good employees but today I had a bad experience. I don't know if her name is Anna because she had a sticker in her name tag so I couldn't really read her name, but she was so rude and disrespectful read more

Way Overcrowded, Intake Staff Not NICE- Rolling Eyes, Shrugging Shoulders, Pushing you Along, Not Explaining the Process, Ask a Question They get Upset - Won't Be Back read more