A tree fell on our home at the end of February. American Restoration was recommended to us. I wish we had never heard that name. Now let me start by saying at first I thought they would be great. They jumped right on it. Then things fell apart. There would be nobody at the house for days or a week at a time. The guy in charge had no idea what was going on at the house. He also didn't know much about the business he is in. He tried to hang a light fixture and my husband pulled the string and it fell and hit him. He also hung a ceiling fan and left all the wires exposed. I'm not an electrician and I know that isn't how it is supposed to look. We noticed that they weren't doing all the items on the insurance sheet. When confronted about why they weren't being done his excuse was always these insurance sheets are difficult to read and understand. I felt as though corners were trying to be cut. Insurance was paying for the whole side of our home to have new siding put on and they decided to just do a smaller section and use that on the damaged side. Which was the right decision but we were not even informed or asked. When confronted about the price change b/c this way would be a lot cheaper they said they would give us back the difference. If I hadn't confronted them I do not believe they would have even mentioned that this happened or given any money back. The level of professionals that were brought into our home was sad. The drywall crew of 2 showed up without a ladder and ended up using my husbands and standing on a stool from our kitchen that they ruined. The bathroom drywall job is a joke. The bottom of one of the walls has waves. There is mud caked in some places that they didn't sand completely. We knew that this was not a quality crew and asked the guy in charge to let us know before they started painting so we could approve. He didn't they painted over the mess. The painting job was also a joke. In one bathroom the painted over our hand towel holder. Paint was spattered all over the floor. They didn't clean up after they patched some things they just painted over it. They started rushing when the deadline was looming b/c they knew they were behind. They wouldn't have been behind if weeks hadn't gone by when nothing was done. Our house was also robbed while they were working at our house right before we moved back in. It was just very suspicious. The guy in charge called us on move in day and told my husband that they didn't have time to clean but they would credit that back to us. By not clean he meant they did nothing. Nobody even cleaned up after themselves. In my sons room they kicked his train sets to the middle of the room and destroyed them. They were supposed to pack and move it. They didn't. Once again it was something that I caught that they weren't going to do but I made them so it was a rush job. My daughter's room was packed but they brought the boxes and set them in our dining room. They didn't even carry them to her room. I was so disgusted by their service I went back through and really looked at the insurance sheets and questioned everything that was not done. I ended up with them owing me money for things that had not been completed. If I had not taken the initiative and reviewed and questions everything we would have owed them money. I felt like they tried to pull one over on us and they got caught. If we had been naïve they would have gotten a lot more money than they were due. Lesson learned for me and my husband. NEVER HIRE THIS COMPANY!!!! read more

American Restoration was awesome! Before I bought my commercial office building, it had at least a decade of deferred maintenance, and the roof had leaked for probably that long, causing mildew and moisture problems that caused the prior owner's tenants to leave. That was a blessing for me! American Restoration cleaned up the mess and disposed of it in nothing flat (pulling/scraping/etc off drywall that had been glued to the block walls and had rotted in places). They solved the roof leak, waterproofed and framed in the interior walls and installed drywall, chair-railing, crown and shoe moulding, The worked on my time-table and gave me good advice that I'm glad I took. I now have one of the nicest real estate offices in the area, and it was done very inexpensively. I recommend them to my clients all the time. Just 2 weeks ago, one of the clients I referred to him thanked me for the referral, as I knew that this client was picky, and would only accept it "the right way". American Restoration Delivered! read more

My name is Marjorie Howard, I would like to thank Mr. Eric Strassburger and the members of the American Restoration for the wonderful work they have done on our 65 year old home. Mr. Strassburger went out of his way to make sure every detail was covered. My husband has been paralyzed for over 30 years and through their work they have made our home the most wheelchair friendly it has ever been! We had a terrible incident at our home, All I can say is my home has never looked better and I couldn't have asked for a more professional and courteous company to handle the work that needed to be done... Thanks again American Restoration and Mr. Stassburger may God Bless you and have a Happy and Safe Holidays!! read more

We had a house fire in August of 2015 and American Restoration was with us through the whole entire experience. They guided us and made us feel extremely comfortable. Our entire house was gutted but the end result was amazing! We could not be any more happier with the way it turned out. They were very detail oriented and took the time to make sure we were satisfied with each project. Losing your belongings isn't a very easy thing to cope with but American Restoration made this process so much easier. They still keep in touch with us to make sure we are still happy with everything. I highly recommend them for any project !!! Thank you guys so much for all your hard work !! read more

This is a company that genuinely cares and focuses on customer service. I have witnessed the technicians, carpenters, and project managers go above and beyond to make sure their clients are taken care of in their time of need. If you ever find yourself with water, fire, or smoke damaged I HIGHLY recommend you call these guys. They are the best in town and I would not trust anyone but them to take care of your needs. read more

American Restoration's crew, from the Mitigation Superintendent and his guys, as well as the Project Manager and Estimator, is awesome. I was very impressed with all the folks who have made my water loss much easier to deal with. They are considerate and get the job done promptly. I would highly recommend them and will use them if I ever have property damage, in the future. Thanks to them, all! read more

American Restoration is a great company that is focused on doing the right thing and a reasonable price. From the top down, the leadership style is focused on educating the consumer, rather than just pushing a fix on them. They frequently deal with consumers during some of the darkest days of their lives. Through this, they provide excellent service and an unmatched level of honesty. read more

I had a flood in my house a few years ago. I called American Restoration. They came within one half hour! I had a water line break and my upper and lower floors were flooded and a mess. They were efficient and fixed everything. They worked with my insurance agent and I never saw a bill except my deductible. I highly recommend! read more

Awesome company! When a fire destroys everything you own, it is easy to lose hope. A coworker of mine recommended American Restoration to me and I couldn't be happier. The customer service put me at ease and the crew worked long hours to give me my home back. I couldn't be more grateful. Thank you so much! read more

American Restoration has some of the most professional people that I have ever dealt with. Called them on Friday, sent Steve out immediately. Next day Jose and John show up at 8:30 and started their work. Very neat and courteous. Would highly recommend. read more

American Restoration provides great service quickly and cheerfully. What a relief to have the team show up with a can do attitude when you're in the middle of crisis! I'm also very impressed at how active they are in the community. They are giving back! read more

I am an agent with State Farm and enjoy a great working relationship with American Restoration. The staff are very friendly, helpful and professional in helping our clients when they have had damage or a claim on their home. I highly recommend them! read more

This is the best Restoration company around! You can call on them 24/7 and will actually talk to someone that is eager to help. They have the best employees that are focused on getting the job done in a timely fashion, and professional manner! read more

Awesome customer service by the Amrest team during recent storm damages in my neighborhood! Their team was very polite and professional. Each employee went out of their way to assist with fallen trees,, tarping, and cleanup. read more

The American Restoration team are the best around! So friendly and accommodating! They respond the MINUTE you call them and always have the customer in mind FIRST! They are GREAT people to work with! read more

This is the a great place and offers great customer service. I highly recommend using American Restoration. They are a locally owned and operated company that services North and South Carolina. read more

Great customer service! Trustworthy employees! Fast and courteous follow-up. Would recommend anyone. Locally owned and operated.

American Restoration people are friendly and helpful. Great people to work with!

American Restoration has the best customer service ever