Customer service is very important in a smaller town. I called prior to going to pick up paint…read more No mention they don't do paint a closing time. I arrive at store 20 min before closing. Wait in line and was told they can't make paint. Your going out of business what do you mean. It take 5 minutes to mix paint. Store bye

Normally, I'll go to Home Depot to have keys made. However, during this COVID- 19 time, you have to…read morewait in a very long line just to enter. Other hardware stores are closed. When I called Saunders to see if they would make keys, the man told me to call him from right outside the store. In front of Saunders Hardware, there were several tables blocking the store's entrance. Of course, that was a smart safety measure social distancing. After my telephone call, the man came out and took my key to make copies. He said it would be about seven minutes. Anyway, not even two minutes later, he called to take my credit card number over the phone. Not even a minute later, he came out with the copies of the keys. He told me to try the keys out as soon as I got home. Anyway, the keys fit perfectly. I was very happy to resolve one issue, particularly during this crazy time. Thank you Saunders Hardware!

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

Just like any Home-Depot around the country. Same service across everywhere at ubiquitous places...read more

Delivery notification service needs much improvement…read more I purchased a dishwasher and was told that someone would call me the night before the scheduled date to give me my delivery window. No one called. I happened to go on my computer at 6:30 p.m. the night before and saw that I had been scheduled for delivery between 1:30 and 5:30. On the delivery date I signed onto my computer at 10:00 a.m. and read a message saying that the delivery truck was 2 stops away. There was no direct communication regarding the delivery time and the written communication had totally conflicting information. THIS IS NO WAY TO RUN A BUSINESS.

Thank you so much, Red Star Paint, for generously donating a gallon of paint for our school mural…read moreproject. I've lived in town for 21 years and you have always been so helpful. You guys are the best!

what a wonderful group of people to help you at red store. They promptly got a very large order…read moreready for me, within 24 hours to be picked up. I received my order and everything is perfectly marked and ready to go. Thank you so much to a great team of people, no wonder you are rated as high as number 1. There is no comparison to the quality of the paint I selected. It looks beautiful. Debbie C New Milford NJ

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

Cool find for kitchen and hardware goods! I went in to buy 1 item and walked out with 6. The two…read moreemployees that I interacted with were very friendly. I will definitely be back!

I'm mixed about this place because I think the two gentleman really wanted to help me. But they…read morealso didn't consider my budget. I felt like I got talked into buying much more than what I said I needed, including a whole gallon on ceiling paint which was really not what I asked for. It cost me nearly $200 there for not that much. Anyway. I probably have to be a stronger independent female next time and not get mainsplained. They also referred me to a painter who wanted to charge 5 times what my original quote was. I don't live in a palace. It's queens.

Great experience at Loconsolo. Kostas, Gerald, Ann Laurie, and Jose were all a big help with my…read moreproject; going over color choices and helping me understand how things might look in the space. Went above and beyond

I have been unable to make copies of my apartment keys and the FOB that came with the keys when I…read morerented my apartment. I was on Fulton street and walked into this store that I accidentally found while in the area. I walked in requesting a copy of my keys and the owner asked if I wanted him to make only a copy of my keys and why not the FOB, too? I told him that he couldn't do that and that only my building could. The owner reassured me that he had all the equipment in that store and he would be able to CLONE my FOB so I'd have an extra set of keys and a FOB just in case I lost my original ones. He was right! I live in Brooklyn and when I got home even the FOB worked. This place gave me great customer service and really came through. They certainly know what they are doing. I appreciate all the employees and the owner who took care of me at the store today, September 29, 2025. - Michael Caputo

I need a key duplicated came in and out very quick. staff mad nice…read more Stocks with all you need, i live in the area this became my go to hardware store

Help me fix a lock. That was very important to an outside emergency. Door great work. Thank you.read more

Bought something that didn't fit. Brought it back with the receipt and original packaging, just…read morelike the receipt said. They refused to give store credit b/c I had opened the package. Fine, but why does your receipt say to bring back the original packaging if you mean it must be unopened? Limited selection and high prices are bad enough, but the consistently grouchy service really seals the deal for a solid two stars. At least the folks at the big box stores (if you can catch them) don't snarl.

I've long been a customer of Walbaum's on First Avenue. They are fast, courteous and professional…read more That is why I come back often.

Thought I was locked out of my apt. Told me it would cost $400 to get me in. Walked up 4 blocks to…read moremy building. He turned the knob and it opened. It was never locked. he didn't do any work. Insisted I pay the $400. I offered him $200. Wouldn't leave. Blocked my door with his foot. I was alone and my safety was at risk. After about a 1/2 hour, I gave him my credit card so he would leave. I immediately called the cc company to dispute the charge. DO NOT EVER USE THEM! I was scared this guy was going to attack me! HORRIBLE EXPERIENCE!