Always rude and so overpriced... went in and asked about another hose for the garage and he snapped at me that he never promised me an extra hose.. I never said he did.. i wanted to buy one so I had an extra in the garage... straight jerk for no reason. read more

I bought a Bissell Revolution Pet Pro Deluxe Model from the manufacturer. After three years of steady use, in March 2020, it needed repair. The Bissell Web site recommends American Vacuum for maintenance and repairs so my machine was taken to the North Oak Trafficway location. (I am grateful that during COVID, the shop was open.) The repair was well-done and cost less than $75. If you are looking for pleasant customer service, go elsewhere. The staff at this location are no nonsense and come across as grumpy, even rude. More positive, polite customer service would have garnered a FIVE Star review. read more

American Vacuum - This unit is no longer available from Bissell. It has been an excellent investment. :) - Appliances & Repair Near Me - Gladstone, Missouri

just now Recently we took our 35 year old Rainbow vacuum cleaner to American Vacuum Company to see if it could be fixed. Dave at the Gladstone office was quick to diagnose the problems and fix them on a timely basis. It runs like newa! I highly recommend Dave for any vacuum repairs. American Vacuum also has accessories and supplies for all types of vacuums. Thanks Dave and thanks American Vacuum. Larry H. read more

I have had a business relationship with American Vacuum on North Oak for 35 years. They have been good for both repairs and sales .David cares about his customers and is quick to educate although it may cause the customer to not purchase now but ponder another day or so. The advice is solid . David is trustworthy and so is his help. The business is a place of work and repair and looks like it and there is a lot to look at while waiting .I would go nowhere else. Hester Duisik Gladstone, Mo. read more

I ordered a part from their website and received an invoice and they collected my payment fast. I didn't receive any shipping information for 2 weeks so I emailed them. a couple days later I get a text from them asking to call them. I called and a man told me that he doesn't update his web site and the price has gone up $100. He said all he was willing to do was match another businesses price or give me a refund. He said I will have a refund in an hour. As of now I still haven't received a refund. horrible business practices. Avoid this business. read more

I am glad there is a repair shop for vacuums & carpet cleaners in the Northland. Over the past 20 years, I have had need for this service. I even purchased my current vacuum there. It's a Riccar & I love it!! Recently, I took my carpet cleaner in for repair... there was a misunderstanding regarding approval of repair. However, Dave (the owner) stood by his word and fixed the situation. I will be a return customer. read more

Dave did a great job making sure I had the vacuum that was not only a great vacuum sweeper but that it would clean the types of flooring I had (e.g. wood and carpet). He won't sell you something that's cheap and won't do the job or will break down tomorrow. read more

This is the craziest place of business I have ever experienced. I took in my carpet cleaning machine. Made a deposit of $20. Two weeks later after no phone call with an estimate, I visited the business again. They could not find my machine or tell me anything about the cost of the repair. One hour later and three people searching, it was finally found. The gentleman swore he called a left me messages. I received none. The fix was $69 and seemed high. They even left the water in the machine when I took it home. Ridiculous!!! Second vacuum problem with another machine. Thought I would give them another try as sometimes things can go wrong. Same story, only this time it was $25 deposit. I waited two weeks, nothing, no call. I called today and they gave me an estimate and told me they had left messages for me. When I asked what phone number they were calling, the man had to go look to see after I made a pointed second request. He was rude and denied the no call. Not true. I am picking up my machine and finding a new repair location. These people have NO customer service whatsoever. My advice, do not patronize this business. read more

Need a new Vaccum? Buy American made here in Missouri from Dave. The product line performs amazing. I had my off brand repaired and Wow.....cleaned, fixed and runs better than when it was new! Any of my future Vaccum purchases/needs will be from American Vaccum! Support your local business's read more

This is the main store out of the six locations they have in the KC area. I have a Fuller Vacuum that I needed replacement bags for. Fuller isn't usually found in your usual mass market stores as Hoover, Dyson, Eureka, etc are, so I thought I would try to find bags at American Vacuum Co. I first called to confirm store hours as they were not listed on their website. The lady on the phone was friendly and confirmed that the bags I wanted would be there. I stopped into this little shop and it honestly looks like a tornado had passed through. It's a locally owned place, so I wasn't expecting to walk into a huge display room that would rival Sears. But this was a little ridiculous. There was barely any room to move around. They have vacuums all over the place, boxes stacked (not neatly) against the wall, parts and hoses strewn about haphazardly. It was very reminicent of the junk salvage on Sanford and Son (for you young'uns out there, just google it). Decor aside, the service was meh. They weren't unfriendly, but they weren't exactly welcoming either. When I walked in, the one gentleman was helping another couple, but rather than greeting me and telling me that he would be with me shortly, he made me stand there for close to 5 minutes while he continued talking to the couple and then he didn't acknowledge me as he walked passed me to carry their vacuum out to their car. There were two other people I noticed working in the back and they didn't bother to come out to greet me either. Out of necessity for vacuum bags, I decided to wait it out. He came back in and asked me what I needed, I told him and he got me what I needed. Rung me up and I was out. The awkward feeling I got when I was there would merit 2 stars, but I give 3 stars to this place for a few reasons. I tend to trust places like this for very particular needs such as vacuums and I was right to do so. The gentleman really knew what he was talking about when it came to the inner workings and functions of vacuums. (As opposed to some sales weasel at a department store who only thinks Dyson is the best because it costs the most.) Though I felt ignored at the beginning, I did listen to him educate the couple on their vacuum and how to properly maintain it. As for my bags, I got what I came in for. I had just said "Fuller vacuum bags, please" because I didn't know the model # of my vacuum. He told me that there are many types of Fuller vacuums, so there are many bags to choose from, but instead of shrugging his shoulders (as I would expect from the above sales weasels) he had me point to which vacuums on the floor looked similar to mine and he was able to sell me the right ones. read more

Went in there for a vacuum repair which costs 30.00 just for them to put it back together. It was a dyson stick vacuum. I was just looking at the vacuums they had for sale and the gentleman was very pushy read more

I bought my Dyson here and traded my old vac for credit towards my purchase. They didn't have the crevice tool for my new Dyson so the gentleman asked me to come back in a few weeks. When I did, I had my daughters with me and I made them promise not to say ONE word while in there. Why? It looks like an episode of Hoarders. And as predicted, as soon as we were back in the car, my youngest (a wise 7 years old) even asked if they were hoarders. I've never seen 200 random vacuums packed into 200 square feet but they've managed to do it! They're nice enough here (dont expect a warm or prompt welcome, they seem to work alone here in the back) and they do know what they're talking about. Have an idea of what you want before coming in here; it's really not for window shopping. It's claustrophobic so you can't browse - unless you basically stand in one place and pivot, but its interesting, to say the least. read more

I'm going to keep this review simple. This place SUCKS! Took my vacuum in to see what was wrong with it. I called a week later to hear nothing back. Finally 2 weeks later, they called telling me to buy a new vacuum... WHAT? Instead of telling me what was wrong with my current vacuum, they decided to tell me my vacuum was garbage and I need to buy a new one? I went there a few days later and the guy was extremely unprofessional. Didn't value my opionion at all but rather rambled about vacuums he knew nothing about. Vacuums are EVERYWHERE. You end up tripping over everything in the store. Don't go here unless you want to be treated like crap, sold things you dont want, and given no sign of customer service. At least Mar-Beck knows what they're doing and dont charge $20 to simply look over a vacuum to see whats wrong with it. read more

On 6/23/2018 I took the Rug Dr I purchased from Sams Club to this filthy repair shop to get a new pump. The older man with an accent was extremely rude and condescending. He offered to sell me another carpet shampooer for $800. When I laughed out of shock at price he asked me "do you think I am a joke??" and then stared at me while he waited for a response. I paid the $20 deposit and left as there are NO other repair shops around. About a MONTH later I called and was told it did need a pump and they were waiting for it to be shipped. Never got a response and the woman who answered the phone was rude and dismissive. Yesterday 8/28/2018 I called to check on my Rug Dr and was told that they were never able to order the part???? I kindly told them I would just come and pick it up and the manager apologized for the wait and said he would refund the $20. I sent my husband to pick it up ASAP and when he got there he told the older gentleman that he was there to pick up the rug dr the guy told my husband that he needed to talk to people differently? And did not give him the $20. My husband quickly left before things escalated. I don't think I've ever visited a business this dirty or encountered such rude and unprofessional people ever. read more

American Vacuum - Appliances & Repair Near Me - Gladstone, Missouri

I called about a Craigslist ad about a central vac hose and head. When I asked if they still had the item, the woman who answered didn't say anything but put me on hold. A few minutes later a gentleman answered and stated they still had the item I was calling about. I drove 30 minutes to the store. When I got there, no one came to greet me or see if I needed anything. Eventually an elderly gentleman asked what I needed...I told him I was wanting the hose and head that was advertised for $130 OBO. He then proceeded to try to put together a hose and head unit from the hundreds of vacuum parts in the building. He literally tried over 10 different hoses and several head units trying to find a pair that worked. I told him I just wanted the one advertised on CL but he said he didn't know where it was located. I know he was trying hard but I was not impressed with the business...it was cluttered and smelled of cats. Finally he put together a "working" set. I was there over an hour while he went on his scavenger hunt to find parts that worked. At the end he wanted to charge me $130...I told him the unit he had advertised was in much better shape and was 130 OBO, so how was he wanting me to pay 130 (plus tax!). He did eventually sell it to me for 120. My big mistake (mainly because I was worn out from the wait) was not checking to make certain the unit worked correctly. He just turned it on for 5 seconds and said here you go. Needless to say , when I got home the vacuum didn't work. Ok, for the positives. He did give me another unit that worked the next day. The prices are definitely better than you will get at other vacuum stores. You can beat the prices online, but much cheaper quality. The elderly gentleman was knowledgeable and they have a LOT of parts on hand. read more

I would not recommend American Vacuum in Gladstone, MO for repair of a central vacuum system. I had an AWFUL experience! The technician came with an ill-fitting mask that was falling off his face. The mask provided no protection for the technician or for ME! To top it off, he spent 10 seconds looking at my system to determine that the motor was dead. He then proceeded to sell me a new system for almost $900! To top it off, I was charged $75 for a service call! read more

The owner is rude but the lady answering the phone is two steps beyond rude. These people must think they are the only vacuum store in the world. read more

Great service, trusted products. I bought two vacuums 15 years ago and just had them serviced along with another vacuum purchased from another retail store 4 years ago. By far, the vacuums I purchased from American Vacuum are much better quality and have held up better (15 years and counting). The owner was polite, informative and answered all my questions and concerns. The time, pricing and value of my service was extremely reasonable. I will only purchase vacuums and have them serviced here from now on. read more

My family and I have been taking our vacuums here for three generations. It is less expensive to get your vacuum repaired than it is to buy a whole new one. Especially if you have an expensive one like a Dyson. In my experience, I have never waited longer than a week for a repair. I read the other reviews on Yelp. I'm not expecting to get my ass kissed and I don't need to have a big sales store display to feel like I'm getting honest work done. Yes, he has suggested buying other vacuums. But he is in the business of vacuums. I expect that. All I have to do is say no. I get what is broken fixed. And that's what matters. I go to the North Oak Trafficway location. I have never had a negative experience with the employees. I never even call. I just show up. They're always there. I never have to wait long. My grandparents brought their vacuums here. My mom brings her vacuums here. I bring my vacuum here. I will continue to do so happily. I'm highly satisfied with the location, the service, and the prices. read more

This place sucks! Most horrible customer service owner treated me like I was garbage and the lady behind the desk was incredibly rude they told me that they had my work order then said that they didn't have it when I got there and made me go stand outside in the rain while I got on the phone with Dyson the only reason why I'm giving this one star is because I can't give it no stars avoid this place at all costs if you have a problem with your vacuum take it to Marbeck! American vacuum sucks sucks sucks sucks sucks that is all they suck!!!!!!!!! read more

What amazing customer service! Brought in and serviced less than an hour! Love this place! They known what they're doing! 45 years and it shows! read more

Dave was extremely helpful. I brought in a vacuum that I thought was totally broken and Dave spoke with me about the symptoms of my vacuum. Little did I know about a button on the side that resets it. It was humbling, and I was completely ready to throw this vacuum away for another one. Dave was polite and professional. I will recommend this place to anyone with any vacuum issues. read more

I been looking for someone to service my central vacuum system for along time . I finally found this place and never been more satisfied with prompt service and the knowledge of the tech that serviced my system. Great work I would recommend to my friends.. read more

I called on a Tuesday looking to by new commerical use vaccums for my retail store that has about 15,000 sqft of carpet to vacuum every night. We were going to buy 4 vacuums and if you have ever priced these things they run about $250-$450 for a entry level model. The man I talked to really didnt want to help me over the phone and kept trying to get me in the store, a store that was way out of my way and I wasn't even sure they had what I wanted. Before you continue I want you to know that I myself work retail and have to deal with some very rude and not very bright customers. I know what it is like to want to get mad and yell at them. But I have never done so and don't expect to be treated like that. When I called back on that Friday, the man was extremely rude, almost completely shouting at me saying "I HAVE ALREADY HELPED YOU, WHAT DO YOU WANT, I HAVE ALREADY TALKED TO YOU" I was completely shocked and politely said "excuse me?" He responded with "I HAVE TALKED TO YOU 5 OR 6 TIMES, WHAT IS YOUR QUESTION!" Again I politely told the man that he was incorrect and that this was only the second time in my life that I had called his store. Apparently Im a lair and call there in my sleep because he kept saying over and over that he had talked to me several times. At that point I was done. I told him that I would be taking my business else where and that's when he shouted that he did not need my business. YES! He actually told me that he did not need my business and all because he confused me with someone else. Please do not go here. They are rude and I hope you don't have to deal with this rude man in your life. read more

If you need a vacuum part, vacuum knowledge or history - this is the place to go. Supposedly has 40 years of knowledge which is probably true. But integrity and trustworthy - NOT. If you want an honest repair - forget it, they will rip you off and tell you they fixed something and it ends up being a "used" part that you paid top dollar and labor for. Then when you bring it back, David will "credit" you part of the repair money and try to sell you a piece of junk on the 15' x 15' store room floor and nasty with hundreds of vacuums and crap all over the floor and counters. He just wants to get rid of the stuff he has in his inventory and is a very hard salesman. RUN AWAY. read more

Great service knowledge! Especially in a throw away appliance era! I'm so happy to have inherited my grandmother's vacuum!! Thanks to American Vacuum's tune up, it works perfectly! read more

I found American Vacuum when I realized MarBec's Northland location had closed some time ago. I own a Simplicity vacuum that is several years old and works well, but needed the cord replaced as it had a short. The owner did try diligently to sell me a new vacuum during my drop off and pick up visits, and offered a trade-in for my vacuum. I told him I really only wanted to replace the cord, as I very happy with the performance of my vacuum. He then tried to sell me a second vacuum so I would have one on each level of my home, and he was seriously displeased when I shared with him that I have a Dyson as a second vacuum; I was amused by our interaction. The repair of my vacuum was made in about a week and it works great! I expressed surprise at the cost, which was $49.00, and the gentleman explained the labor and parts charges, and immediately dropped the repair cost to $39.00, citing that I got a discount for listening to him. If I ever do need to replace or add another vacuum to my fleet, I will certainly investigate the available options. American Vacuum is a good option to repair instead of replacing a quality vacuum cleaner. read more

Avoid this store. I took in my Hoover carpet cleaner. The owner told me repair was no problem. They had my machine for 2 months. Never contacted me, I had to keep checking. The last time I went in they could not find my machine. Tried to blame me when I had receipt. After 30 minutes they finally emerge with it, still charging full $29.99. The whole time the owner is telling me I have a piece of junk & need to buy one of his machines. First attempt to use showed it was obviously not fixed. Went back at least hoping to possibly get some credit for this machine & vacuums I have to put toward something that would work. I informed him his "repair" did not fix and the response was you just need to throw that and all those vacuums away and buy this. No way that will ever happen. Dishonest, rude,hard sales...Believe all the negative you read & save your money. read more

I bought a Dyson from American Vacuum a couple of years ago. It started making some weird noises and I took it back. The eccentric gentleman that took care of me knew the issue, explained it to me and had the parts in stock. I dropped it off one afternoon and got a call that it was ready the next morning. Loved the honesty and forthright attitude of the gentleman and the way he does business! read more

Rude, Pushy, foreigner. Looks like a junk yard inside and out. Tried to sell me the wrong wand and hose for my 1982 Tristar that didn't work with mine for 100 dollars. A new one is 124.00. After that tried to hard sell me the one he took the part off of. Told me he had all the parts for my vacuum. He looked it over told me all the parts I needed. I told him I ordered all the parts from a dealer online except one filter he had and he then wouldn't sell it to me told me that if I'm going to get my other parts from someone else to get them all from them. I recomend looking your part up online you'll find it cheaper. If you need a new one look into a Shark thats better than the dyson but less than half the price. Whatever you do stay clear of this guy. There are three "American" vacuums in town he owns or runs them all unfortunately. read more

Had I been able to give American Vacuum Co. a no star rating I would. This is the most dishonest company I have ever dealt with. My mother took her Oreck sweeper to American Vaccum to the store in Misson KS. to have a new bag put in it. A week later she was told it was ready. My husband went to pick it up and they said it wasn't there that it was sent to there Gladstone facility to get fixed. I knew right then something was wrong. A week later we were told it was ready and at the Mission, KS store. My husband and I went to pick it up. When we took it to my mom it wasn't her sweeper. Upon calling them again, they said my mom had to go to the Gladstone, MO store to look through their warehouse to see if she could find her sweeper. I took my mom. and the other sweeper to Gladstone. When we got there I exlpained what happened. The man proceeded to explain how Oreck was sold and bought by the Japanese. He repeated that story 3 times on our visit. I shut him down. He made it apparent he didin't like the sweepers and said you can't get parts for them etc. All lies. He tried to get my mom to buy a Hoover. I said more than one time we want her sweeper. It was like brand new. This man would not stop his bs talking and said he would have to go to his 1200 sq ft warehouse to look for her sweeper. I know this was total bs. He then proceeded to say my mom agreed to pay him 50.00 which was a lie. I was told there was no charge and we were not going to pay a cent. He wanted to talk to my mom and I said I am here because I am not going to let you take advantage of her. I knew from the get go that is what they were doing. He ended up convincing her to take another Oreck. I was totally against it, but I knew the stress my mom was under. and the man wanted me out of there. He also proceeded to wait on another customer that walked in after us. I told the salesman or whatever he was in no uncertain terms will he walk off from us until we were done. I know he didn't want that other customer to hear what I was saying, but too bad, I told the truth and he could see what was going on. I will never do business with them again nor will I ever recommend them. They are thiefs, liars, and will take advantage of everyone. I will not let them take advantage of my mother, who is 86 years old. I am not through with them as far as this issue goes, but I will never have anything to do with them again. read more