Preface: I've always loved coming here, to browse. Bought a beautiful entryway light about 2016 or…read more'17. (Jim is awesome and knows so much about the industry). Barbie worked at the front desk and was helpful and kind. Have LED candelabra bulbs for my light. One bulb went out about 2-3 years later. At the time I purchased, Barbie had told me these lightbulbs were long lasting. I think 7 or 10 years, if memory serves me correctly. I took burned out bulb to the store and Barbie replaced it. Well, a second one burned out at the beginning of this year (2023). I tried to go up once (it's near my home) and found out store was closed. So, planned to return soon but life/ health issues prevented. 7/27/23: got there today, no Barbie. I explained to a woman at the desk re purchase and needed bulb. And I handed said woman the bulb. She was condescending. First words were: "Well, they (bulbs) don't last forever"! I said that I knew this and what Barbie had said about life of bulb. The woman then said, again in her same tone: "Well , Barbie was wrong". I was a bit perturbed and said to give me the bulb, that I'd go elsewhere to buy one. She mildly protested and said 'no, wait' but at this point, I did not want to do business with her.

Always a joy to work with. Jim is very knowledgeable about the construction business and his…read moreproduct.

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

I have a Mustang GT Premium with the 12 speaker Shaker Pro system including subwoofer. Wonderful…read morefactory system but left more to be desired. After a lot of research on the best place to take the car to for a full system upgrade while retaining the factory Ford Sync head unit all fingers seemed to be pointed at Independence Audio being the folks I could trust the vehicle with. There are a lot of electronics in these new vehicles these days, I wanted it done properly because it is a vehicle I have been doing a lot of mods to and plan on keeping for the long haul. I live almost 2 hours away down in the Ozarks but was willing to travel for quality and piece of mind. They were booked out a little while if course but what reputable place isn't, I didn't mind waiting. I dropped the car off for a few days and they replaced all the speakers, subwoofer and factory amp with JL Audio all the way around. Couldn't be happier with how clean the install was and the sound quality. You pop my hood or look inside the interior of the car you can't even tell these folks were in there other than the bass knob installed neatly in the console by my shifter. Pop the trunk and the subwoofer and amplifier are tucked neatly out of the way with room for cargo and access to the spare tire and jack. 100% worth every penny. Chris Stroud was my rep and was very smooth and informative to work with from the first phone call to my back and forth with questions and kept me updated through the entire process. Never gave me the feeling I was bothering them. My installer is a wizard and absolutely killed it!! Very professional, highly recommended!! A+++of

These guys were awesome! Dave asked us a lot of questions about what we were looking for to find…read morethe right product, the right size, etc for the need we had. They were so easy to deal with. Plus, he even came out and installed it for us for a very reasonable fee, three days after we ordered it!

Martin did a great job. I came in asking for a used serger, and he showed me a Babylock that is…read moregreat. He also suggested a guide book and thread assortment. He's very nice and very knowledgeable. I love the new serger. Every time it auto-threads I laugh!

I recently purchased the Janome Skyline S7 Anniversary Edition from Missouri Star Quilt Company…read more The purchase was flawless- my questions were answered promptly and the machine was shipped immediately. However, I live in Ohio and was unable to take advantage of the 2 free lessons. Fortunately, Martin was very, very helpful to the point where he created a video and sent it to me. He was also very, very prompt in responding to me. I wasn't expecting that because I know he must be busy. I highly recommend MSQC and Missouri Star Sewing. Great customer service, knowledgeable, pleasant- the list goes on and on. Should I ever need to purchase another sewing machine, Missouri Star will be my first choice.​

I have had my mower and power washer serviced here. I've had my power washer serviced several…read moretimes. I had it repaired last fall, and I made the mistake of not using it until this summer. When I did, water came shooting out the front where it should not. I took it back, they proceeded to tell me that I must have broken it. That is not possible, it went from their store to my car to my garage and sat there. They were not kind about it, they were not helpful nor were they apologetic. I will not go back .

I've taken a couple of push mowers in over the past couple of years and I've been surprised on the…read moreupside. They seem to tackle most makes and models. And management, itself, has hands-on shop experience.

No wonder it has 3 starts it should be 1 ... check the reviews they are out of state they bought…read morereviews Bad service I went just for a fuel hose replacement for my chainsaw I soon as I started saying model I was not finish when she said has been discontinue the hose it similar to 4 models I asked do you have another one from another model she said no it won't fit. I know what I'm doing I just needed the part rude. It feels like it's family owned probably the daughter or something she was real "smart" because there's no good costumer service is more like they are doing a favor... it's a nice store but the people is who make the company not the store. I will give them not even 1 star

Great service! Very friendly, customer focused and fixed my mower issue. They replaced the…read morecarburetor on my Toro mower. The only issue I had was not knowing the upfront cost. I would have thought that something over $100 would have been a phone call to the customer, for approval? However- they fixed my mower and I'm very happy to have it back and in working condition. I'd take my business to them again!

Worst experience of my life. Sold us a hospital bed for my father - installer was incapable of…read moreassembling, bed failed within days. Took multiple weeks to receive another bed, same installer was sent to assemble. Bed failed withing 24 hours. Eric promised for weeks that a new bed was on the way while my father remained bed bound with no capability to sit up. Eric consistently over-promised and under-delivered on his deadlines - everyday would promise the bed would be delivered tomorrow - for weeks. We purchased a bed from an alternate vendor, and have spent months trying to get the bed returned, the bed was returned and received by Eric over 5 weeks ago - everyday he promises he has sent the refund or will send it today or I should receive it today - he always has a story. Finally today after threatening to escalate I received a $500 refund, a fraction of what the bed and other equipment cost. My experience has been that Eric is a very personable person who will over promise, under deliver and constantly lie to avoid accepting accountability for his failures, he will sound very convincing and authentic on the phone but will never follow through with his promises and will lie at every opportunity to avoid responsibility. I wouldn't wish Happy Living Medical Sales on my worst enemy.

I couldn't be happier with the service I've received from Eric at Happy Living Medical Sales…read more My power lift chair wasn't working and I feared that I'd have to replace the motor. But Eric talked me through the process to discover the problem. It was a minor fix. The big deal is that Eric wasn't the one who sold me this chair. It was an unknown online dealer! Eric could have treated me completely differently. He could have insisted on a service call. He could have told me it was the motor and really racked up the bill. But this man is completely ethical! He's an honest man of high character. I can't say enough good things about this man and his company. If you are looking for any kind of products that he sells, buy it from this company and this man. Wow!

A shiesty guy runs the place. I was promised two name brand batteries and paid over the phone for…read morethem. $350 a piece! I show up and he has two off-brand batteries. He said "They're made by the same company. Acutally these are probably better than the ones you ordered. Actually, I know that they are better than the ones you ordered." I said " YEAH RIGHT!" Who would believe that line?? "He just said "I think I know more about batteries than you." They are not better. They are cheaper, off-brand, never-heard-of-brand batteries. I looked them up. I needed them to make the business run. I took them because it was Friday and needed to get them into a truck before leaving for a vacation. And BTW he didn't mention to me that he closes at 5:00 pm on Fridays until 4:27 pm on the Friday he knew I was coming to get them. I'm never doing business there again. Eff that place.

They are not professionals the owner was having a temper tantrum and jacking the pri and who im…read moreassuming his son was just being yelled at for no reason he even looked shocked about the price he gave me