We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

We hired Lupen Systems to do a few low-voltage cable runs. They were fast, efficient, worked with…read moreus on some specific requests we had, and I'm very happy with the results. I look forwarding to bringing them back to do additional work!

It was almost a year ago now (sorry for the late review!!!) but these guys did a heroic job running…read moreethernet in our old house. Only 2 runs so far, going to a network closet, but we will likely be adding more at some point. They were able to put the jacks exactly where we wanted, and used a professional faceplate for where the runs terminated in the network closet, as opposed to something open in the wall. They also cleaned up a bunch of non-functional cable from outside the house. Super patient and nice people, and Stephen gave us a lot of options for the install, even though it ended up just being the 2 runs.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

This is the worst company. I spent so many hours, that turned into days begging them to turn off my…read moresystem which was already completely cancelled because it was defective. the alarm would go off randomly by itself, and then the equipment overheated when I turned it off causing the lithium battery to potentially explode but they didn't care. They kept trying to renew my contract, crazy!! 0 rating

UPDATE....They want me to email them and follow up with them about this issue!!??!!!…read moreHECK NO....ADT....don't you get it?? You have already wasted close to 2 hours of my life. Your company is just HORRIBLE with UNEDUCATED NONPROFESSIONAL employees!!! ABSOLUTELY ONE OF THE WORST....YES, WORST CUSTOMER SERVICE DEPARTMENTS out there today!!!!!! Yesterday I spent about 40-45 minutes on the phone with "Theresa" concerning my account. 1) Cancel an appointment 2) Refund a piece of equippment that no longer needed, I had ordered it about 2 weeks prior, NEVER opened the box. The agent assured me that my APPOINTMENT was canceled and that I would receive an email with instructions for me to return item to FedEx with an RMA. This morning I woke up to a TEXT that I HAD AN UPCOMING appointment at 8:00???!!!!!????? Then I called in, AGAIN, to ADT and they could not locate ANY of my notes that I had called in a day earlier???!!!!???!!!! Now ADT has wasted about 1.5 hours of MY TIME/LIFE for something I should have been able to do myself online!!! Gonna look for an alternative security company.....after 30++ years of ADT....GOODBYE!

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.

Matt, owner of Hook Me Up, was an absolute lifesaver. After a power outage, my Ubiquiti equipment…read morenever came back online, and I was left without Wi-Fi all weekend with no one to turn to. After more than 24 hours, I started leaving messages with a few businesses asking for help as soon as possible. Matt called me back within an hour -- on a Sunday. He took the time to troubleshoot everything with me over the phone, and when we realized the equipment was dead, he offered to come out with an older router so he could at least get my Wi-Fi working again for my computer and TV. He ended up staying for several hours to make sure everything was set up properly, tested, and working well with a strong signal throughout the house. He also assessed my existing system and is going to help clean up my older professionally installed setup. Matt was kind, thoughtful, knowledgeable, and incredibly generous with his time. Everything is working great now, and it was obvious he really knows what he's doing. I would definitely use him again and highly recommend Hook Me Up by Matt.

Matt and Paul changed my life and brought me into the 21st century. I had recently moved in a new…read morehouse from out of state and had to start from scratch. It began with needing internet as well replacing a complicated, antiquated AV system. What started out as six clunky AV components with multiple remotes was replaced with ONE main device. Clean and easy. I now have kick-ass internet, non-glare TVs with Sonos bars giving me phenomenal sound. They also installed additional Sonos speakers so I can seamlessly listen to music throughout the house, something I love but have never had. There were other goodies I needed that they were able to supply: a new thermostat, camera door bell, and security cameras all thoughtfully placed around the property - and all connected to my phone. Hook Me Up Solutions covered all the bases I needed and did so in a timely, professional manner. And they're super nice guys! In many ways, they truly went above and beyond. I'm not the most tech savvy person but Matt and Paul patiently got me up to speed on how to use all the new technology, most of it from my phone. This was key. In addition, they also updated my lighting. I had outdated recessed lighting, which they replaced and installed dimmers throughout the house, making a huge difference. Last but not least, I had carted an antique chandelier from California that I wanted in my dining room (replacing a very generic fixture). I was waiting forever on an electrican to do this. Instead, Matt did a white-glove installation, reattaching and cleaning each crystal. I was completely blown away. It was phenomenal having all this done (we spaced it out into 4 stages) by guys who are amazing at what they do and truly care about how they treat my home. Yes, it was an investment. But I now feel safe, and my home has been transformed into a peaceful, fun, harmoniously sanctuary. I would highly recommend Hook Me Up Solutions for any of these services. Again, above and beyond. Thank you Matt and Paul. You guys are the best.

Condescending and arrogant when answering the phone to take a noise complaint. Hung up on us when…read morewe asked his name. Unbelievable. Th I s was Thursday, July 10th. We can't find anyone's direct contact info on their website to complain to a manager.

Working for cascade enforcement has been a great opportunity for me. They actually care about their…read morepeople and willing to work with them. The monthly staff meetings give the agents and management a chance to get to know each other and discuss any needs or issues they may have. I quite enjoy working with this company. Great people to work with, great clients, and I got to work some amazing sites and events. Come join a great team

This is our second experience with Integration Engineers, they had installed an outdoor TV mount…read morewith Ethernet connection, the install was three years ago and everything is still working as intended. I was happy to find them still in business. We had a need to install two new Ethernet lines and ports to a few rooms in our home due to multiple family members now working from home. They gave me a detailed cost per hour, we set a date within a week or so and they were very punctual. The team arrived as promised, they were very professional, even removed their shoes as they worked inside our home. They completed the work within the timeframe and more importantly the Ethernet installation was completed as desired. We now have the needed ports to our rooms. Thank you for doing a great job!

Outstanding work by the team! Brad and his team came over this morning and did a fantastic work for…read morethe wall mount installation. Throughout the time, Brad and his team provided me the details of steps and explains how they are doing the work. They maintain the area really clean and No dust! they clean up very well! The team is experienced and professional! Highly recommended this A+++++ team!!! Thank you