Angela at Nighthawk Alarm services and the entire crew were fantastic. The proposal was good, not…read moretoo overwhelming. They honored the bid to the number. Everyone from Angela, Levi the installer, to the group in the office, was respectful, patient and knowledgeable. Thank you all.

When we were looking for a local, reliable company to get a…read moresecurity system we didn't have to look too long. We just talked to current customers, that was good enough for us. We wanted to go local, with a high degree of customer service and quick responses. This company not only met our needs but has kept us very happy for many years now. They are always pleasant on the phone and always respond to updates and upgrades, as well as, new yard signs and stickers. The system works great, and trust me, it's been tested. The Police were alerted and were on the property in minutes. Thank you Nighthawk for years of great service !

Mike at Simple Security has been our guy for alarm am fire equipment service. Simple Security is…read moreA+. .... We are customer for over 20 years . .. and remember stuff happens , they are our go-to ....

I called this company because i was very unhappy with my current alarm company raising my rates all…read morethe time. They have a very good deal on there monitoring, they quoted me $20 per month over the phone and came out and switched me over to there company and all I paid them for was the monitoring which was half of what I was paying before. I would recoend this cmpany toeveryone that needs tosave money and still wants awsome service

I'm a previous customer of Portland Security Alarm and I was extremely happy with them years ago…read more Today I called and spoke to Mark, and I swear this is the same guy that I spoke to 1000 years ago. Mark gave me all of the info that I needed, gave me prices and he will be coming out next week for a walk around. We will install in a few weeks. It took me about 24 hours to remember the company name, not a reflection on them, just my advancing age. I recognized them by their yellow logo and then I had instant name recognition! Very happy to use them once again!!

Portland Security Alarm installed security cameras for us. They were great in all aspects of the…read morejob and we couldn't be happier. The employees were very professional and did a great job explaining what they were doing as well as the use of the software. They are very knowledgeable and installed exactly what we wanted. I also like the fact that they arrived in un-marked vans because I really didn't want everyone to know that we were putting in cameras :). I would use them again in a heartbeat and will recommend them whenever the opportunity arises.

We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

We could not operate our business without the folks at this fine business. They provide security…read moreand fire alarm services and have been especially indispensable this past year. Besides the great customer service they provide (like delivering needed passkey cards the same day as the phone call), they are very patient and kind in teaching the ins and outs about how to operate their systems to those of us less than technologically adept. They're also great to deal with when they work onsite. Another thing I like is their very straightforward website without a lot of unneeded pages and no baloney or pretentiousness. They say what they do, and once engaged to help, they do what they say they do. I don't know about you, but so often I get lost searching through a website for information I need and get very frustrated in that endeavor. I also very much appreciate their family-based business approach, which when you think about it is the backbone of American business. If you need help with fire and/or security systems, I suggest you call Action Technology Systems. They'll do right by you.

The alarm in the lobby of my loft building has gone off sporadically in the evenings for 3 years…read morenow. Action Technologies has continuously not proactively addressed these alarms although they are supposedly monitoring them, nor have they figured out the cause. Their constant response, after days or weeks of waiting, is that they are unsure if it's them or the phone company and yet Even after 3 years they do not coordinate with the phone company to get this figured out. Again this has gone on for 3 years and the noise and of alarm going off at several nights a week disrupt one's quality of life.

We recently moved into our new home and had repeated overnight chirps from the existing system…read moreinstalled by Guardian Systems Northwest. When we called on Sunday morning for help, we were told service wasn't available until Monday, despite the company's website claiming "365-day access to service technicians." Two sleepless nights later, the owner, Wayne, called to troubleshoot remotely but ultimately advised us to disable the system ourselves- and denied our request to have a technician come out. While I understand scheduling challenges, the lack of responsiveness and empathy during a clear malfunction was disappointing. We've since switched to the security provider from our previous home who has provided us reliably with dependable support.

We have been using Guardian Systems Northwest for years. They're simply the best! Wayne, the owner…read moregoes above and beyond to make sure his customers are #1. We strongly recommend them for all of your security needs!

I recently moved into a home that Current Home Technologies was hired to set up the security system…read moreand surround sound equipment back in 2021 when the home was built. When the new homeowners moved out, they had Current Home Technologies come out to cancel their service and remove loaned equipment. Once I moved in, I noticed that the DSC security panel's installer code and master code were not reset back to the default codes when it should have been (as explained by Tony, the founder and CEO). Tony refused to send a technician out to reset the installer code (which would be a very quick and easy) even though it was due to their own error for not resetting it in the first place. As a result, they instructed me to just factory reset the panel myself, which will require a much longer process to re-enroll every sensor and device in the home. Pretty disappointed in their customer service as this is a mistake on their end and they're unwilling to correct it. They also had the audacity to try and "sell" me on starting monitoring service with them. This is definitely not how you get new customers and more business.

Current Home Technologies conducts business like no other in their industry. There are a lot of…read morecompanies like this to choose from in this market but it is the people that make the company. I have found Tony and his team to represent the highest standards possible. When it comes to new construction things change daily and this company easily rolls with the changes!

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.