hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the estimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service. read more

Ace Pro Services - Cupboard top AP - Home Automation Near Me - Milwaukie, Oregon

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I recently had a tv installed by Eric the owner. He did an excellent job of communicating and scheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work. read more

Ace Pro Services - New TV installation - Home Automation Near Me - Milwaukie, Oregon

I had a TV and sound bar mounted above my fireplace. Erik and team did a great job! They were super communicative on what my options were and how they could be accomplished, and took great care to make it look beautiful. Thank you!! read more

85 inch TV install Big shout out to Kennedy in the office for getting my TV install scheduled lightning quick. Issac and Mario were the techs that did the install. They were on time, professional, courteous, and super knowledge about how to tackle the project. What impressed me the most was the way they planned and executed the installation. The wiring was not normal for the wall but they came up with a great solution and plan for installation. I ordered the wrong mount and they quickly sprung into action and got a mount that worked. The TV looks wonderful. I would recommend ACE to anyone looking for a professional installation done right!! Thanks ACE! read more

Terrible management at this place -- Isaac and Eric were supposed to show up and never did for the appointment that we'd set for them to come do an assessment. Their system sent us an auto-reminder 30 minutes before the appointment that we'd set ... and then nobody ever showed up. We had to call the company, leave a voicemail, get a giggling call back from Isaac who stumbled around explaining how a technician was out and didn't Eric call us? No, we said. Isaac then said he had to call Eric and ask about "this situation" and he'd call back. Didn't call back. We called him back and he muttered on and on about how a technician was out and whatever. This is for a rural community building which we had to DRIVE 20 miles (one way) to in order to meet them. Not cool at all -- if they're this sloppy and careless with potential customers' time then it's hard to imagine what kind of shoddy work they do for actual customers. read more

Eric and Mario killed it again! Awesome job on new TV setup! Used them for many projects and always do great work. Communication is awesome as well read more

I had a dream home networking & security project in mind for awhile, and I'm very glad I decided to go with Ace. I wanted 12 network drops in a relatively small home, with 2 WAPs and 2 security cameras. Ace was perfectly willing and able to accommodate my unusual request, and everything works better than I could have imagined Freddie and Austin were very friendly, hardworking, and were constantly willing to find new solutions as problems came up. They clearly labelled everything and left our home looking better than before, and they even patched a wall while they were at it! read more

Ace Pro Services - Home Automation Near Me - Milwaukie, Oregon

Awesome company for all your tech needs. Hired them to install networking and surveillance systems and they did a fantastic job! Highly recommend and will continue to work with them in the future. read more

Ace Pro Services What a difference!! We nearly made the mistake of installing our own tv mount. We're so happy we called Ace Pro Services instead. Eric arrived with all the necessary tools and was friendly, knowledgeable, resourceful, and professional. Such a pro!! He even had creative ideas to hide the cords so we don't have to look at those obnoxious power cords. He was efficient and worked hard to make sure the job was done well. He worked during this pandemic and practiced appropriate hygiene, sanitation, and social distancing and arrived with PPE. As avid "Do it yourself-ers", we are so pleased with his work. We highly recommend Ace Pro Services for all of your audio/video needs. read more

Ace Pro Services - Mr Eric - Home Automation Near Me - Milwaukie, Oregon

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I am a huge fan of this company. Eric the owner knows how to take care of customers...prompt, respectful, and most of all he and his staff are the best at not only setting up your system, no matter whether TV, stereo or security. We had our system installed six years ago, I needed some help recently and called Ace and just like the service six years ago, prompt response, scheduled a visit and they took care of my problem and checked everything to be sure it was working properly. I cannot say enough about Eric and his company. If you are looking for a company to do it all, please support this great organization. read more

I found Ace Pro on the Yelp app and I'm glad I did. It was a pleasure working with Eric, Austin and the rest of the Ace Pro. team. We needed assistance with our projector, a new music and light system and Ace Pro completed all the projects in a courteous and timely manner. I will definitely be contacting them in the future. read more

I dealt with Austin and Issac in setting up my stereo system. Both are very nice guys, but Austin is the only one I would recommend to do the actual work. Tim read more

I reached out to Ace Pro to have home network cabling added to my nearly century-old house. They were very responsive and got my work scheduled for within a week. Eric, Freddie, Sal and Austin, who came together to install 15 network drops in a single day of work, were professional, came up with creative solutions to old-house problems, and cleaned up after themselves and then some. Given the age of my house and the locations I wanted receptacles, I was nervous about the prospect of having to do plaster & lath or drywall repair, but these guys managed to get the job done without leaving me needing to do any such repairs. Highly recommended. read more

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We used Ace last July to recommend and install a new TV - they did a fantastic job then. Yesterday, I called for help because we had self installed a new modem and were having trouble getting some of our TVs to connect to the new network. Austin took my call and was incredibly patient guiding me through the steps to troubleshoot the problem in order to save me the cost of sending someone onsite. We were able to resolve the issue over the phone! Wonderful service - would highly recommend! read more

Eric and crew did a phenomenal job at our newly purchased home. We basically created a media room with an 85" Sony, beautifully wall mounted plus definitive audio surround sound, sub, the whole deal. The look and sound is incredible. We also added in a security system for some peace of mind. Cool little thermostat too :) Justin, one of the techs, spent a lot of the time helping with setup and showing us logistics of the system, he was great. Overall really awesome service and finished product. If you want to do something right, come here. Go pack go! read more

century link is by far the most awful company I've ever had to deal with. they have set THREE appts with me to get my internet going after I moved one block and they never showed up for any of them. no calls nothing. I've had to type miles and miles of chats because they don't answer their phones. days later I still have no internet and now this is Thurs and they are asking me to wait till Monday for another appt that will probably be another no show! I have an online store and I can't even print labels to ship orders that have been paid for. my five star rating is endangered and they don't give a hoot. they just give me one robot after another that all promise they will fix the issue but they never do anything. they are costing me hundreds of dollars at this point.I wish I'd never heard of them. They might be ok as long as you don't have a service problem but if you need help you can't get any no matter what you do. It's been a nightmare! read more

We purchased our home in Salem recently. Selection of a contractor to evaluate, and update our home security system as necessary was extremely important to me. I considered friends recommendations, unbiased reviews found on sites like this, and did my own research to arrive at an understanding of what was possible, what was needed, and what was affordable. I selected Ace Pro Services because they had a very good grasp of what was possible, needed, affordable, and came highly recommended. I worked with Eric during the evaluation, bid and initial contracting phase. I found him to be knowledgeable, responsive, flexible, and perhaps most important, honest. Ace was able to procure the hardware needed in a very short time. This surprised me, as supply chain bottlenecks for items such as these are a common occurrence these days. Installation of my new system was completed by Gregg, Freddie, Eric , Austin & Dave. They worked around our schedule, we're competent, professional, and definitely went the extra mile to ensure that our system met my expectations, and our contract. Unless you thoroughly understand how these things work, and are savvy enough to take care of dailing it in, the fine-tuning that needs to be done yourself, you will appreciate Ace's post installation support. Can't say enough about Dave and Austin, ensuring that our questions were answered, that our system performed as advertised, and any hiccups along the way were dealt with in a timely manor. I would use Ace again without question, and wholeheartedly recommend them. read more

I called Ace Pro to have my recently purchased house wired for ethernet. There was a half finished network panel in the garage (which has a concrete floor) and phone ports everywhere I wanted ethernet ports, except for the living room which just had coax. Eric met with me quickly to plan the project. After a couple ideas that involved exterior modifications he settled one that went through the crawlspace by wrapping around one interior wall on the garage. Eric correctly guessed, without removing any panels, that the phone lines were actually ethernet wired with phone ports (who the HELL installes ethernet and then DOWNGRADES the port to voice) and could be converted by just rewiring them at the panel. 3 bedrooms were converted this way. Having talked to 3 other companies beforehand I had a number in mind for the work. Eric quoted me 33% less than the next lowest bidder. His team was able to drill into the crawlspace and back up into the living room **without putting any new holes into any of the walls**. The coax port in the living room was modified to output 2 ethernet ports on the same panel. The cables in the garage are invisibly stowed behind trim. The only cosmetic changes to the entire house are the 4 outlet panels that were already there, but are now ethernet. The whole job took 4 hours, and his crew cleaned up nicely when they were finished, even cleaning up some drywall dust I had left from other work the day before. The crew was friendly and answered all my questions about the work. I paid upfront and was not charged more afterwards, even though a little extra work went into the job. I was not billed extra for additional parts. I highly recommend Ace Pro Services, and would definitely use them again. read more

We contacted Ace Pro in order to add Ethernet to our house and move our router. Originally we did the "request a quote" button on yelp. We did it a second time and missed a call from Ace Pro. We finally connected over the phone. I would suggest just calling them to make the process simpler. Ace Pro took a look at the house on Tuesday to provide us a quote and came on Friday to install. Such a fast turnaround! Justin and Derek were our techs. They were very respectful and kind. We appreciated their communication regarding how the install was going. The install was intended to be 2 - 3 hours but it ended up being much more complicated than originally thought. This is because the previous home owner jerry-rigged the cable. The install took about 5 - 6 hours total. Our walls were an issue as well because of the studs. The techs had to work around the issues by cutting holes in the walls. They patched over them beautifully afterward so we just need to paint over. The techs hooked our electronics back up when they were done and left extra patch cables for us. They did a fantastic job and we are really pleased with the results! read more

Ace has been great to work with. They designed two amazing AV set ups exactly how we envisioned, stayed on schedule and we'll within budget. We will totally have them back for our next project. read more

I am pleased with Ace Pro's work in our new home. Freddie, Eric and Austin helped us plan, wire and install a small equipment rack in a central location in our house, wire network connections and install three access points in the ceiling. They were able to schedule a convenient time that worked well with other activities happening on site. The team was very considerate while performing their work and we now have excellent wi-fi coverage inside and around the home. read more

Eric and his team (our techs were Joe and Josh) were friendly, knowledgeable, and efficient when they came out to quote and wire a few rooms in our house for Ethernet. Our house was built in 1905 and comes with a few warts and surprises not found in modern constructions (including thick lathe and plaster walls and DIY-ed cabling that doesn't lead anywhere...), but Joe and Josh competently navigated hiccups and got Ethernet ports installed in just a few hours. We pay for internet speeds up to 940Mbps via CenturyLink, but we only get around 200Mbps over wireless; now that we can hardwire, we are able to get closer to 900Mbps! We will definitely be looking to Ace Pro Services for any future networking, security, or A/V needs. read more

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So glad I hired this company to move all my TVs and remount them in our new house. Austin was our installer and he did an amazing job. We also bought another TV from them, and better mounting devices than we had before. So worth it ! Probably will have them do a security system in the future as I was impressed with their work. read more

Super Job. Fitted the house perfectly with the devices we needed. Was responsive and helped to fix some issues after the job was complete. Super nice guys and very knowledgeable. Were quick and easy to work with. We recommend whole heartedly. read more

After deciding to downsize from our Dream Home of 20 years, we had a home built in Villebois. Eric has been doing our company's AV needs and I decided to give him a call for doing our new home! I am SO glad we did! He is the most kind, professional, knowledgeable person you will ever meet! He provided stellar recommendations for 2 of our 3 TV's (Already had the 65" that we bought a week before!) He and his team spent the entire day installing, hiding and 3 amazing TV areas in our home! He added Sonos soundbar and Sub for some even better sound in our great room! We would HIGHLY recommend Ace Pro Services and Eric for any and all your needs! read more

After a few months of working entirely from home in a detached office building, I realized that my old WiFi mesh network just wasn't up to the task. I contacted Ace Pro Services to help me come up with a solution to improve our working-from-home situation while simultaneously enhancing the network throughout the main house for myself and my housemates. After shooting off a quick email to get a quote, the good folks at Ace called me literally 12 seconds later to setup the consultation appointment, and 1.5 weeks later the work was done! We had an absolute battle with CenturyLink due to a few problems on their end, but Freddie and Austin stuck it out to the very end to make sure we weren't left without internet service. I have no doubt that they would have stayed on even later if we hadn't solved it by the end of the day! Our WiFi is 100% better now, and I no longer have to come inside from the office to download large work files :). The devices Ace recommended and installed are totally inconspicuous and were put into great locations so as to be out of the way. read more

Hired Eric's team to do some in-home XLR, Ethernet, and speaker wiring. Took a few visits to get everything right but I appreciate them going the extra mile to make sure I was completely satisfied. Would use again. read more

Ace Pro Services did a fantastic job building a home theater system for my new house. I knew I wanted an amazing system, but I had no idea what components I needed. Ace Pro Services took care of everything, acquiring all the pieces I needed, for the same price I would have paid at Amazon or Best Buy, and expertly installing everything for a reasonable price. When they were done installing, they patiently explained how to use everything. Now, I have an awesome home theater system and I could not be more thrilled. read more

Above and beyond from start to finish. Quick response time from the owner Eric on my initial inquiry. Great attention to detail from consultation, to quote all the way to reviewing the work that will be done. It's obvious how much time Eric put into working with what we need and a reasonable quote. Day of install. We were lucky to have Roy and Justin. Both were extremely nice and professional and consistently ask us to check their work to ensure it meets our expectations. The attention to detail from start to finish resulted in great quality. Extremely satisfied we went with this awesome team. read more

Our go-to company for all hone entertainment & security needs. Owner Eric is a fantastic business owner, always customer focused and responsive. Today, installer Austin did a fantastic job, quicker than expected and a delight to work with. Forget the geek squad....these guys are the real deal and will exceed all your expectations....! read more

From beginning to end, my experience with Ace Pros was great. The owner, Eric, came to my home and took the time to determine what my needs were and which electronic components he was to work with that I already posess, along with providing me very helpful information as to what items I still needed to buy to accomplish my goals. Eric is a true professional and a very knowledgeable guy who works within your budget. I purchased my new TV, a model Eric suggested, and a few other items I wanted. Eric doesn't pressure you in any way, he provides great information and helps you in what you choose. I appreciate this. I'm a sound snob and appreciate some good surround sound with my new tv. The crew (Eric, Tim, and Justin) who worked on this project were all professional and brainstormed around my very difficult home walls. My home is over 100 yrs old with poor, non-standard workmanship which creates challenges to all contractors. This crew made sure all was up and working and the job was very professional. Adding to their good workmanship, this is a company with a heart--proving support and food to Portland's Union Gospel Mision, thus volunteering in the community. Soon I will be needing to have my downstairs tv set up. I will definitely be calling Eric again. read more

Wow! We recently moved into an older house and we work from home with pretty beefy computers and we wanted to dial in our internet setup by running it all through the house like you do with electricity. These folks did such a great job! They were super friendly, caring, clean and the work looks amazing. It's so awesome to not have cords running all over or a second router. We're ready for a proper LAN party thanks to Ace! read more

I am one dissatisfied customer out of many positive reviews, so clearly my review is inconsistent with this company's track record; however, review sites only work to help consumers and businesses alike when all types of experiences are shared, so here's my experience. I started by searching on Yelp for a highly rated company. Ace has so many excellent reviews that I didn't request a bunch of quotes - I was sure this was the right choice. In hindsight, from our first exchange, I should have recognized that I was unhappy with the lack of response and constantly needing to follow up. The first response was a request for a phone number, which I provided. I waited two days before responding that I hadn't received a call, received a response that Gregg would call me that day, and finally received a call after the weekend...so initial response took 5 or 6 days just for a quote. I finally talked to Gregg, we talked about the complexities of my particular property (being rural), and he said he needed to investigate options most especially for my internet service since I needed to be able to work from home. It was reiterated to me over and over again how complex my job would be, though no one could give me any numbers. I felt anxious often in the days prior to the implementation because I didn't have a quote and I wasn't receiving any final information, but I had a lot of trust for this company based on others' great reviews. I didn't receive a quote until the day of the install, the quote was for almost $2000 just to run wire to five ports - in fairness, my house is 4000 sq ft and had never had cable wires run - and that didn't include the startup costs for new Dish service, CenturyLink internet, and HughesNet internet. They also waited until the last minute to set up the Internet installations, they ran one of the five ports specifically for the HughesNet, and they ran it to the wrong location, so I had to move my office from my original desired location to the room where they mistakenly ran the port. On Saturday, as I was waiting for the HughesNet installer - he was an hour late - I reached out to Eric to find out what was going on, and I was told the installer had to cancel. I told him that I would have appreciated being called rather than having to reach out to get this information. Come to find out the following week, HughesNet couldn't be installed. So one of the ports, the one that was run to the wrong room, wasn't even necessary; they would have known had they planned better and not waited until the last minute to schedule and finalize the install. When I received my bill, I argued that I shouldn't have to pay the $300 for that port since they should have known in advance that it couldn't be used - the response was a $100 discount. Finally, CenturyLink was supposed to be on beginning Thursday, it didn't work for five days and took a lot of me following up to get it taken care of. I never felt as if they were proactive - I always felt like I had to follow up to get any information. My complicated install didn't appear to be so complicated after all; my internet needs have been met with the CenturyLink DSL, and I'm able to work from home without the expensive HughesNet install Ace thought I would need. I was very honest with Eric that I was disappointed, I explained that I felt like their communication left a lot to be desired, and that I believe I would have saved myself a lot of money had I gone to Dish and CenturyLink directly. I will not be recommending them based on my own experiences. read more

I didn't totally want to write a review but after almost a year I felt the need to. Hired them for a dismount and remount of TV's and some audio from our sold home to newly purchased home. They showed up late, talked a lot and ran the clock, under quoted, constantly tried to up sell everything when clearly we weren't wanting to buy anything else, wiring job wasn't done properly and they had to come back, was given a wrong time frame on the phone for the original pick up, wires were left hanging/half stuffed behind the mounted TV in the living room.. when finally given the bill.. it was way over what was the original quote. I get we got some extra cables etc, but they couldn't deliver the TV the same day for us, so charged us for storage over the weekend and delivery to the new house. I told them we had hired movers and would gladly transfer the TV's ourselves if they just took them down, they insisted, then charged us for it. When I had an issue with the total price because it was WAY off, Eric gave a small discount, but proceeded to just tell me whenever we need audio and tv equipment because ours is outdated etc etc, we can put it on our credit card and give them a call. It's not about money, it was about the approach, lack of honesty, communication and all over tackiness of how it was handled. I wouldn't recommend them and I will not use them. Which is unfortunate because I want to support small local business'.. however, I was left with a bad taste in my mouth, and after this long it still bothers me how it was all handled. I think they need more techs, keep it more professional, Eric needs to lay off the up sell and stick to a schedule and proper quote. My husband and I are both in a consumer sales/service industry. They need to step their game up. read more

I'm way, way late in posting this review. I apologize to Eric and his staff for the tardiness. We moved down here from Washington and wanted/needed a reputable installer for all our home video and security needs. After a tremendous amount of searching and phone calling, we decided to go with Ace based on price and reviews. After finally installing our equipment and finally going with Xfinity (dont get me started on Frontier Communications!!), Eric remained faithful in his accessibility when I needed it..even after the install. And I needed it a few times! Communication was key to our success. The quality of the work was top notch, the precesion in laying the ground work was excellent. I have nothing but love and respect for these guys. I truly admire the final product and I'm sure you will too. Give them the chance to review the work needed and get an estimate. Eric will work with you all the way from start to finish and even offer superior options to your current or eventual setup. read more

I want to highly recommend ACE PRO Services in Portland/Milwaukie, Oregon. Jobe & Justin were prompt, on-time, & communicated clearly when they would arrive. They were friendly & helpful to this over 50 yr. Old gal, moi, in setting up my TV/Internet system to suit me & my needs. They sent me a text after they left with my information which was helpful. Thanks, guys! You're awesome! read more

It's hard to find a company in this field that has 5 stars on Yelp. I know that it's not easy to get to that level. I got Eric and his crew for a moderate sized home job, including wifi throughout the house and setting up connected tv's. In the heat of August, the guys worked like mad and stayed late to get the job done. Eric who is the owner, even came in and was on the phone for hours with Comcast to help configure the system. Super work - thank you! read more

Holy top notch!!! Eric and Justin were awesome to work with. We just moved into a new house that is also a new build. It comes with all sorts of fun challenges but every step of the way Eric was there by phone, in person and text to provide support. One of the reasons I went with Ace is because I am a fan of the one stop shop method and with Ace you can get and we did all of your needs met without spending the next 15 Saturdays finding that amazing internet deal. We needed: 1. Internet (fast) we don't have cable 2. land line for phone 3. home security 4. Two TV's mounted All of this was taken care of this past weekend and any issues along the way were met with a work around idea. Eric is vested in finding you the best deal so he does all the behind the scenes work based on your needs and then presents everything to you. From there you select what you want. It is al la carte dining at its finest. None of this bundle crap. He is a mercenary so he has no loyalty to any one company. One customer Frontier may be a better option and the next Comcast may work best. Eric also has a light care free attitude that can be refreshing during the hectic times of a move. I would strongly recommend Ace for any of your home needs. Check out their website-they do it all. read more

A review that is long overdue. Sorry in advance for the length, blame Eric/Ace Pro Services for being awesome. So I'm new to Portland and I called Eric/Ace Pro Services seeking assistance with Internet services. I called on a Saturday morning with the expectation that he would return my call (fingers crossed) the following Monday. He called me back that very same day. 5 stars for.... timeliness professionalism genuine personality excellent customer service I quickly realized that Eric was not trying to sell me a laundry list of things but actually cared about assisting me in achieving whatever specific services I needed. He treated me like a person and not a transaction. Separately he sweats the details - i.e. providing guidance on the best router, etc. and making sure he helps with any questions, concerns, etc. It's very refreshing to work with someone like that. I highly recommend Ace Pro Services because Eric is the absolute jam. Thank you so much Eric and Ace Pro Services! read more

The Ace Pro crew is super, and they understood what we were looking to do for our large church. Very self-directed - once the basic plan was agreed on they went into action. Very creative in how to run/hide the cables and mount the exterior cameras on our brick building. Punctual and tidy. We would certainly use them again. read more