Throughout the entire process, Cedric communicated effectively at every level. When I needed items from storage, he brought them to me quickly and ensured there was thorough follow-through. He was incredibly patient when we ran into an issue and handled the situation like a true professional. It is clear that Cedric isn't just an employee of American Water Damage; he is genuinely a good person with a willingness to help people that is rare to find in business these days. While I understand that businesses often have to make sacrifices and cutbacks, that was certainly not the case with the level of service Cedric provided. I appreciate him not only for helping make a difficult situation go smoother, but also for being a kind and thoughtful human being. The world needs more people like him. I truly hope his amazing effort and solution-oriented mindset are recognized within your organization. Thank you for having such a dedicated professional on your team. Best regards, Paula Kimber read more

I had a water leak and called a plumber to find the leak.After identifying the leak they suggested calling American Water Damage to look at the damage.They came out and took pictures and told me the process of how they could fix the damage.They said after i filed with my insurance company they would come out and first test for asbestos and lead paint and after testing they would set up a time to start work.My wife and I decided to just replace the bathtub and not file with insurance company.The company claimed that I would have to pay for the asbestos testing out of pocket.They said the guy took four samples and I didn't see him take any on his own and sent them off.I should have suspected something when they kept calling trying to set up a start date.They told me that it would be $600 for testing but they would have charged insurance company $1200.I will never deal with this business or the plumber that suggested them. read more

We never contacted American Water Damage. The plumber we hired to identify a mysterious leak called them without clearly explaining their role. When James Morrow arrived, no one told us that he was there only to perform water mitigation--not to locate the leak. James also never clearly explained his actual role. Instead, he inspected the moisture, marked the walls, and confidently claimed that the water was coming from the HVAC system. This reinforced our reasonable belief that the plumber had called a more experienced leak specialist to help identify the source. Two HVAC inspections later proved James's conclusion wrong, and the source of the leak remains unidentified. Even more disturbing, James began having our dining room, hallway, and laundry room walls cut open before giving me his phone to sign anything. While the demolition was already underway, he told me that my signature merely authorized him to submit an insurance claim and apply an antimicrobial treatment to the walls. I specifically asked, "Does insurance really cover this?" James said yes and reassured me that he had been doing this for more than 30 years, had worked with all types of insurance companies, and that I should not worry. We relied on his experience and assurances. Only after the work had been performed did Allstate inform us that our policy had a $25,000 deductible, meaning insurance would not pay for the work unless that amount was first met. During a later conversation, James even suggested finding a way to increase the total price beyond the deductible so insurance could pay and leave some money in my pocket. I rejected that suggestion and told him I did not believe the insurance company would accept it. Once American Water Damage realized that insurance would likely not cover its charges, the reassuring communication suddenly disappeared. Its employees entered our property and removed the drying fans without notifying us. When I contacted James, he told me that understanding my insurance policy had been my responsibility all along. That response was shocking after he had personally assured me that insurance would cover the services and told me not to worry. Healthcare providers routinely verify insurance coverage or clearly disclose financial responsibility before performing expensive services. Yet American Water Damage entered our property, began cutting open our walls, and performed $10,650.57 worth of work without first giving us a clear estimate, explaining its limited role, verifying that insurance would cover the charges, or confirming that we could personally afford them. We were vulnerable, frightened, and simply trying to find the source of a leak. We believed the plumber was helping us by calling a leak expert. Instead, we were left with an unresolved leak, demolished walls, a massive invoice, and a deep sense of betrayal. I am beyond disappointed. Based on our experience, we believe we were seriously misled, and we intend to pursue all available legal remedies to hold American Water Damage accountable. I am sharing this because no homeowner should be pressured into costly work through unclear explanations and assurances of insurance coverage that later disappear. If you have had a similar documented experience with this company, please consider coming forward. Harmful business practices continue when consumers remain silent, and I refuse to remain silent about what happened to us. read more

I used American Water Damage for the restoration services and they are fast, kind, and explain everything very well. Matthew made sure that I had everything I needed and explained the full process to me. He also came out at a time that was convenient for my insurance adjuster and they talked to make things go even smoother for me. This is a highly stressful time so having a knowledgeable and patient person to work with is important and I greatly appreciated that. After getting setup Evan came out to do the work with other guys and they were all professional and well mannered. I also appreciated how they respected my house and kept it as clean as possible even though they were here for demolition. Highly recommend. However, understand that this is not what I've read or heard about the repair side so I can't recommend them but restoration was great to work with. read more

Call another company before you call them. They are expensive and the work they did shouldn't cost so much.

If I had to do it all over again I would have never allowed our plumber to call these guys in to my home!!! They wanted to demolish my living space and had I let them demolish the entire space I would have been homeless for more than three months. They took up the flooring and put my bathroom down to the studs and left me like that for 100 days!!!!!! I have had water damage before throughout the entire home and I was back in working order in under six weeks. These people had a small job and put me off for monthsssssss. I paid the deposit and it was still another sixty days from that point on!!! The project manager was so slack. Left his truck running in my driveway for 20 minutes on the final walk through and was very unconcerned about my home!!!! Will never ever use these people again. In the end my home was repaired by a sheetrock company that they contracted out so that is honestly who I should have contacted to begin with. These bad reviews make perfect sense. read more

You never ever want to do business with this company! Their sales tactics are very misleading, and their cost is totally outrageous! They installed equipment into my home for water, mitigation, but never discussed cost to any degree. They always gave me the impression that there would not be any out-of-pocket cost for me. When a bill finally came, I thought the cost was exorbitant! The insurance company did pay part of the fee, and then they called me to request the balance. I informed them that if I had known of the potential cost involved, I would've never taken their services. Tony Gill read more

If I could give ZERO stars I would. Other than a couple of people at American, our experience was a nightmare! We had water damage from old pipes (very old) in our upstairs bathroom and garage below that bathroom. I had to initiate all communication ALL OF IT!! I had to stay on them and stay on them and stay on them to get the job finished. No communication or very poor communication, it took from end the of January until May 10th to get my house back in order. We ended up putting our bathroom back together, as it was torn out for a month. The garage, good grief you took it down put it back the way you found it. During the mitigation they did NOT hook my garage door opener back up, we had to make them come back out to do that, and then on the restoration, the lights were not hung back up, the garage door opener had a loose wire because they did not put it back right so the garage door opened all by itself early in the morning, my husband had to fix that. Debris left on the bathroom floor during the mitigation ( a lot of debris) shards of tile, nails etc. Instead of removing all of the tile they only took out half and had to come back out to remove the rest. They brought out dryers to remove the moisture the night it happened and did not come back for almost 3 weeks to pick them up. Had we left them plugged in and on the whole time can you imagine. They lied to our insurance agent and told him they were waiting on the asbestos test to come back (when they had not even done one yet) funny how I called them out on that and told our agent and within 24 hours they magically appear to do the test which then came back negative in one day. Our agent could not get adjustments/revisions from them for 3 weeks or more after they had torn apart the bathroom and garage. It wasn't until I stepped in once again that the revisions were sent to our agent so they could release the funds for the repairs. Unless you like delays, poor communication, bad customer service, people lying to you, terrible repair jobs, I would advise to steer clear of calling this company. We won't use them again ever. read more

WARNING: DO NOT USER AMERICAN WATER DAMAGE IF YOU WANT YOUR PROJECTED COMPLETED. On Christmas, our upstairs bathroom tub leaked causing water damage to our first floor. Initially, American Water Damage came out and helped mitigate the problem. (That's why they get one star). There after, 5 weeks went by before the owner finally got back to me with their final estimate on fixing the issue which was ridiculous and contained over charge items. When questioned, the owner just stopped responding to me. It was not only the owner but both Jonathan and Deanna were unresponsive and did not follow through on promised items. If you want the job completed, use someone else. read more

I had water damage back in March 2022, I called American Water Damage; because they done some work for one of my neighbors. I was hoping they would do a great job for me. So, they responded really fast to assessing the damage and starting the mitigation process. I was very satisfied with their finding the water and drying out process. Then when it came to having them to come out and start the repairs; here is where they dropped the ball. I waited weeks for a date for them to come and start restoration. If I hadn't contacted them I would not have known that they had set a date. At this point, I had started looking for other companies and was going to demand a refund because I had heard from them. Basic customer services; I would have been satisfied with a hey we are backed-up in repairs due to pandemic we have shortage of workers, something you don't stop communications with clients that are without a bathroom for weeks. They sent in some external contracted workers to do the job. They were very in-experience in home restoration. So, they ended up coming back three times to redo mistakes that were made in bathroom, plus damage to my fan. What really saved the project was Mark Kepley the Field Supervisor, he made sure I was satisfied with the job by replacing my fan. And making sure they job was done to my satisfaction. I wasn't overly thrilled with the job they weren't the best workers very inexperienced in home restoration. This is what they do now with smaller projects. They hired inexperienced workers and send the best workers to the bigger better paying jobs. read more

American Water Damage was extremely high pressure sales. While trying to verify my insurance was covering everything repeatedly tried to get me to agree to them doing more work without any estimate, they pulled up 18in of carpet and pad, put an industrial dehumidifier in the room and two blowers then when I went with the company my insurance preferred sent me a bill for $3,500. They repeatedly refused to give me a break down of what they did that was worth that much money. Eventually my insurance settled with them for about half that amount. Would never use them again, horrible service, high pressure shady dealings, way over priced for the 45 minutes of work they were at my house. read more

SHADY SCAM ARTISTS. DO NOT USE!!!!!! We had a fairly major water leak at our house and fortunately the plumber's work was still covered by our home warranty. The plumber (Bare Tech Plumbing) seemed a little sketchy, too, but American Water Damage just straight up tried to rip us off/take advantage. We did not call AFD, but out of nowhere I got a call while I was at work and my wife was at the house with the plumber. The guy on the phone acted like he knew all about the situation and was supposed to come out. I was suspicious when he wouldn't tell me several times who called him. Finally he said the plumber called him. This was news to my wife, too, since the plumber didn't mention it to her. So, it's pretty obvious AFD and Bare Tech are in cahoots. Since I wasn't home I told the AFD guy to call my wife. He did not. Instead, he and a crew showed up and started acting like they owned the place. They literally had their tools out and were getting ready to start tearing down sheetrock and pulling up hardwood flooring despite the fact that WE DIDN'T EVEN CALL THEM!l and certainly hasn't authorized them to do anything yet. When my wife called them out and told them not to touch anything they still pressured her, but eventually gave up and bolted. These guys appear to be, at best, scam artists. Stay far, far away from them. read more

I had to call on them due to a dishwasher repair man damaging my hardwoods. Walt came out and was amazing, his mitigation team Joseph and a few others were awesome and did a great job. After that process was completed there were a few hiccups along the way and Walt dropped everything to come to our rescue. The company stood behind there agreement and made sure all was completed. They sent Aldolfo and he did a wonderful job finishing it up. read more