I don't know who they have answering there phones but they need an attitude check! This company fixed my chimney at my rental house after going back and forth for awhile everyone was finally able to communicate and the job got done. I have never had a chimney fixed but I would assume cleaning up your mess is part of the job. There were pieces of cement lefts all over my
Grass and I had to clean them up before I could mow my lawn. I now need my fireplace doors replaced..... not only had my management company trying to contact them I have as well. After almost a week of waiting for a phone call I took it upon myself to contact them. I spoke with a lady on the phone who informed me the gentleman usually makes his phone calls in the morning and didn't understand why I haven't received one, also she let me know this was there busy time of the year so she would reach out to the gentleman who is suppose to do the estimate and have him get back to me. ANOTHER WEEK LATER I had still not received a phone call so I called them. The lady on the phone was very rude!! I told her I have been waiting another week and still no phone call she made me wait about 10 min while I listened to her scuffle through some papers finally she ask if she could just take my name and number ...again? I informed her that I did this same procedure a week ago isn't there someone else I can talk to? She told me if I didn't like it I could go with another company! I kept my composure and left my name and number now two days later I still have no received a phone call!! I'm sure whoever the owner of this company is sure doesn't want his secretary sending business away nor being rude to customers on the phone! Horrible customer service and who knows if they can ever get to my house for a simple estimate! read more