1-Star Review: If You Enjoy Wasting Time, This Is Your Place If you're looking for a masterclass in not listening, zero internal communication, and wasting over an hour of your life, then congratulations -- America's Best is apparently the Ivy League of all three. We walked in and spelled everything out slowly and clearly: * PAIR Eyewear sent us here * Their online lab couldn't make our son's lenses because his prescription is too strong * PAIR said this store could handle it * We brought insurance, prescription, everything neatly lined up like responsible adults My wife and son spent more than an hour with staff -- frame picking, measurements, insurance processing, the whole production. And then -- at the VERY END, when it's time to pay -- SURPRISE: "Oh actually, we can't do a prescription this strong!!!???!!?!??! (WHAT?!?!?!??) A plot twist so unnecessary it could win an award. But here's the part that really made this next-level frustrating: We told them upfront exactly why we were there. We repeated it. We clarified it. We explained PAIR had referred us SPECIFICALLY because the prescription was too strong for an online lab. Nothing...Not a word...Not even a hint that their lab store had any limitations. Only AFTER we pressed them did the truth finally appear: "Well... if either eye is stronger than +1.5, our lab can't do it because they add the numbers together." That's the kind of critical detail you would think a business might mention BEFORE wasting a family's time. But it gets better. The staff's big suggestion? "You could try going online." You know... The thing we said we ALREADY DID. The reason PAIR sent us here. The entire explanation we gave at the beginning -- multiple times -- in plain English. Then the manager comes out (Ok...Because it's illness time she had been on the phone rescheduling eye exams and dying to deal with stuff that managers deal with my wife who is MUCH MORE PATIENT THAN I keeps saying as I am typing this) But still she finally comes over and basically restarts the entire conversation from scratch. No awareness. No communication between staff members other than - we are doing our best! It was like watching people improvise a script they hadn't read. And the grand finale? THE impressive professional solution???? "I heard someone once bought empty frames from PAIR EYEWEAR online & took them to an independent lab to get lenses separatly." Wow. Revolutionary advice. So Not helpful. So NOT practical. A real "someone once maybe tried this" level of expertise. AND HONESTLY not something we needed to spend an hour on our Saturday morning with our teenage son to receive. Thankfully he was patient and understanding and is very much about 1 people first then things and when he heard that people were sick - he said to his mom - he felt bad for the "new girl" who was still trying to learn everything! So now IF WE want to get these particular glasses for him, We have to - try to track down empty frames and find a separate lab to make the lenses because "the professionals" -- apparently -- cannot be bothered to work together with their own labs to actually figure out how to get them to a wider range of clients. Meanwhile, in a strange twist of irony (would it be Irony?? I've been mixed up about the notion ever since that 1995 Alanis Morissette song) ANYWAY - My wife and I just ordered PAIR eyewear ourselves... and after this circus? We're honestly rethinking that, too. Bottom line: If you want a place that listens, communicates, or has any FUNCTIONAL structure whatsoever -- KEEP DRIVING. If you value your time -- KEEP DRIVING. If you want anything other than frustration -- definitely JUST KEEP DRIVING. America's Best? TODAY felt more like America's Bare Minimum -- and even that feels generous. read more

America's Best Contacts & Eyeglasses - #americasbareminimun - Optometrists Near Me - Cedar Rapids, Iowa

If i could give zero i would, false advertisement, my daughter needed glasses and on website says , free exam and 2 pairs of glasses for 89.99, not true! Informed me they changed that, ‍ but doesn't list that, she had some other lil service they charged $30 for and in total it came to almost $200.00, what a joke and i won't ever go there again, and i read fine print, beware and make sure you're truly getting what they falsely advertise! read more

If I could give them a 0 I would. Never go there. Ordered contacts there January 6th it is now March 20th. Still haven't gotten them and they won't give me my script to go somewhere else. What a rip off. read more

I had trouble seeing out of one pair of my glasses, but Jessica did a great job of fixing them. She did everything to figure out the issue and wouldn't give up on them. Great service read more

Tiana, Alma, and Dr. Hansel were all fantastic! I wanted a quick, in-and-out appointment with plenty of frames to choose from, and I got just that. Dr. Hansel was quiet and friendly, and the ladies took great care of me otherwise. I would definitely recommend this office to others looking for great, affordable service. read more

America's Best Contacts & Eyeglasses - Building - Optometrists Near Me - Cedar Rapids, Iowa

I am so pleased with my experience at this location. Dr. Hansel was so nice and straight forward and quick in getting me into contacts. Mandi was the person who assisted me in getting them in & out and did a class with and she was absolutely GREAT! She was so patient but made sure I had help every step of the way. I am so happy and excited to take my glasses off for the first time since 4th grade and be able to have the freedom of contacts! Thank you all at this location for changing my life! read more

Drove an hour and with the traffic was not able to be on time. 5 minutes late and they would not accommodate anything at all even with my hour of driving. Customer service was aggressive and rude. I understand if you can't see late customers but being rude is simply unacceptable. Will NEVER be coming back. read more

Just purchased a pair of single vision reading glasses, as I sat on my old ones ! Wide array of styles and brands to choose from, I grabbed a pair of Nike frames off the rack, handed my prescription to the optometrist, and was back out the door in around 10 minutes. Return visit took 5 minutes to pick up my new ones, and minus $69, I was on my way home. The help was incredibly friendly and helpful, I will return again when the inevitable happens, LOL! read more

I am so happy with this location and the staff. Although I did have a problem with my lenses to no fault of their own, they quickly solved my issue this morning and helped me with the best option available without costing anything more and in today's world who doesn't appreciate not paying more to fix a problem which should never have occurred to begin with. Thank you so much to all of the staff and I look forward to continue working with you with my future eyewear needs. read more

Extremely rude customer service staff. The lady was very condescending and wouldn't stop interrupting me, talking over me, and lecturing me. I went from finalizing my appointment to never doing business here again. Look elsewhere if you want to be treated with respect. read more

The lady that helped us was Kali and she was wonderful! There was 3 of us in our household getting glasses and 2 already had prescriptions from elsewhere and she was as nice and helpful as can be. She was kind, helpful when selecting which frame would look best and helpful with what our insurance would cover and what was left to us to cover. She quoted us 2wks for the glasses but they were ready within a wk and they called a cpl wks later to make sure the glasses were working out. A couple of her coworkers did not seem as pleasant and one actually refused to help us when she found out we had a previous prescription and when we asked about the specials she then walked away and on walking away told us to move to Kalis station. I still need glasses for 3more but I'm waiting until Kali is back from maternity leave. read more

If you bring in your own RX you can not get the deals. I asked for the two pairs fob lined bifocals deal for $99 and was told I couldn't get that deal since I brought in my own RX. The exam is free - that makes no sense. I got one pair of their most basic - $140. Beware they will attempt to sell you up on various products. read more

I love this place it's welcoming the staff is amazing! I usually have insurance,so I usually went else where but I didn't have insurance when needed glasses so I checked this place out and I'm glad I did. I can't wait to bring my family in to check it out as well! read more

This place is wonderful. The price is much better than in Iowa City. they are efficient and friendly. I recommend them to everyone.

Went in Dec or Jan. to start - i went in for their special with 2 pairs glasses and have your exam for a low price. They mixed up my chart and other ladies chart. After my exam I asked about what metals are used in the frames. I have some metal allergies. Thelady who helped us assured us the metal was hypo allergic and i should not wory but could not tell me what metals. It is now July the glasses are corroding - and i have a pretty severe allergic reactions. i guess to them nothing says beautiful like a person with rashed out. temples. don't go here it could be dangerous to your eyesight and your skin. read more

Everyone was polite, but the quality of their service is not as good as I thought. The stem on my glasses fell off after a month, (luckily it was under warranty, but they should have been of a better quality) and I needed to get a new frame. It took a week to get new frames because they were discontinued (which is a bad idea when someone has bought said frames). When I went to get them, the screw-in logo was missing, so they had to transfer it from my old pair. Again, the people are nice, but they could do much better with quality of service and glasses. read more