They have an amazing team at twin forks optometry! My daughter has been going for months for vision…read moretherapy and every dr she has seen has been great. She has made so much progress and I am so happy with their thorough program. We love them for all of our eye exams- the whole family has been going for years, including my kids who started being seen before a year old! Amazing practice and staff. You will not be sorry going there.

Our first visit to Twin Forks was for our six month old son. As a concerned first time mom all my…read morefears were quickly addressed. Dr Miki Lyn D'Angelo was amazing! She was amazing with my son and patient with me! I will be returning to see her again and again!

BEWARE KINDERGARTNERS WORK HERE! Didn't want to bill my…read morevision insurance for prescription glasses. Instead told me that my insurance doesn't cover the services. Charged me $935 for the frame, lenses, and coating. I asked them to hold the order and went home and verified their information about my vision insurance. Called vision insurance company and they sent me an email with the coverage info and yes, those items were covered. I was responsible for a $10 co-pay which was paid. When I went back with the information and spoke with the optical young girl that worked with me., she became enraged that I had proof. I cancelled the order and asked for a full refund plus co-pay. The young, snobby girl yelled at me telling me to get better vision insurance. As I left, I heard her say to her co-workers that she was enraged since she wasn't earning her commission on the sale since she was counting on a hefty commission check, and she doesn't like smart, mature customers like me that verify information. The others agreed.

Recently visited Sound Vision for swelling around my right eye. Saw the elder or "Sr."…read moreoptometrist. He prescribed drops, which helped but did not completely clear up the problem. He said it was probably a staph infection or allergies. Was scheduled to see "Jr." less than a week later. As usual, waited over two hours. When I finally saw the younger optometrist, he looked at my eyes briefly, made some notes on the computer and got me a moist compress for the remaining swelling saying, "We usually charge $25 for this, but I'll give it to you." I thanked him. I saw the same product on Amazon for under $18, which means he gets for even less. Anyway, I casually mentioned earlier I had been there since 11 AM and he said, "Thanks for your understanding." Next day, both eyes were swollen, I call and get an answering machine general mailbox. Leave a message. No call back all day and the next day. I went to an Ophthalmologist. Diagnosed with blocked ducts in both eyes, not staph infection or allergies. Given two prescriptions, moist heat compress regimen, new eye cleansing products for eyes, and a follow up appointment before I left. Patients beware.

outstanding experience !!!! kassie was awesome…read more do not go anywhere else. highly recommend !!!!

Anthony at Cohen's Fashion Optical straightened my glasses free of charge right before I left for…read morevacation! Thank you!

I was at Riverhead Visionworks earlier today and the gentleman who waited on me gave me excellent…read moreservice. However, when I arrived home 2 hours later, the glasses I had repaired at Visionworks just 2 hours later were missing. I'm going crazy trying to find them. Everywhere I was after Visionworks did not find my glasses. So finally I called Visionworks to see if they dropped from my purse in their store or outside the store. I was on hold 1/2 hour and no one picked up. If there was only one man at Visionworks to take care of the phone, the front desk and customers, shame on Visionworks! Poor management! Seriously contemplating on not going back there.

My entire family has been coming here for over 4 years. Everyone is very pleasant, helpful and…read morecaring. Dr. Alan Levy is such an amazing doctor. He is very thorough- which I love ! My daughters love coming here. From the exam to picking out new glasses, they have so much fun. Thank you Vision Work!

Appointment times are not honored at this practice. Last two appts I waited 45 minutes before…read morebeing seen by technicians. Then finally the doctor. We are all busy these days. Our time is worth as much as the doctor's. Once seen quality of care is great. Suggest that this practice STOP over-scheduling. Many unhappy campers in waiting room equals diminished number of future patients.

I went yesterday to see Dr Luchen Liu for an eye exam and had to wait nearly 2 hours past the…read moreappointment time to spend about one minute with her. (I was also seen by a staffer who did some eye tests.) Dr Liu did apologize for the long wait but I found the practice beyond disrespectful of my time. The atmosphere was chaotic and while I was sitting in the exam room I heard three staffers in the hall laughing and making jokes about a patient who complained about the long wait. Apparently they find it hilarious that anyone expects to be seen promptly at that extremely disorganized practice. I won't be returning there.

dr choinski gave me wrong rx dr pizzarella almost blinded me…read morewith rx for eye drops suffered with glaucoma drops till another dr tok me off them which were unneeded. dr bernsten dx aged related macular which no one else ever found Never sight MD for us

Daughter waited over an hour and half past appt time?! Riverhead office ! Ridiculous ! No one…read moreanswers phone there when being transferred to that office ! Someone doesn't have a clue on scheduling spot times there or ?? Really woukd rate negative stars

just letting everyone know, been using this place for years, now they want to charge you for a walk…read moreout script 60$, that's ridiculous, when they don't offer the frames and lenses there. so you are forced to now pay for this script to go pay somewhere else too, plus your office visit copay. sorry that's a nope for me. I'll find someone else. if I could give no star I would.

Doctors and nurses are great. My problem is in front of office that never answers the phone. I know…read moreyou could be busy, but I sat on hold for almost an hour and no one picked up the phone. This is not the first time. Otherwise the place is pretty good, but the customer service is terrible.

I got Medicaid Fidélis right before Christmas 2022 they sent me a card in the mail saying that this…read morewas to be my dentist well I tried to schedule & it turns out they had a waiting list from 2022 that went back to Covid! people were still being seen from 2022! they weren't caught up! in February 2023 I was told there was still no end in sight & to keep waiting.... finally in June just now I went in person; they told me they'll have the manager call & somebody did actually thank you for that; she told me she didn't know about the waiting list I was put on (!) but she was starting a whole new one & I could be put on that if I wanted to! So I have to start all over half a year later! & they have only one dentist in the whole facility in Riverhead so they need to hire more but they told me that months ago now & still no change. Stay away! I would give zero stars if I could. ‍