I started going to Pearle about 5 years ago because my mom always gets her prescription put in her…read moreglasses by Pearle regardless of where she gets her frames so I just decided to try getting an exam and glasses from them. They did not disappoint! Everyone is super friendly, inviting, helpful... let me tell you I didn't know how good I had it my insurance changed over the years so I ended up going to a different place the doctor wasn't bad BUT HE WASN'T DR.VU! He's amazing at addressing my concerns, giving helpful tips, and explaining every move he makes and what he found out. Then when he's done the ladies and gentleman that help with finding and fitting frames 10/10. They always remember me and my mom and everyone is super knowledgeable about what they do. I have never had a complaint.

I'm not sure why so many people are reviewing the eye doctor on Pearle Vision's listing. This…read morereview is for Pearle Vision itself. The staff at Pearle Vision are friendly and helpful at finding the right frames for our glasses. Their prices are typical for prescription vision facilities. They are great with adjusting glasses as needed, and honoring their service guarantee. The only reason they lost a star from me is due to them being slightly understaffed. When picking up my glasses and a trip for adjustments, I had to wait about 15 or so minutes before being helped.

Beautiful office, state of the art examination equipment, extremely expensive, unreliable lab,…read moreaggressive response, when having to cancel appointment would not recommend bright eyes vision

Horrifically overpriced and not transparent about what you're paying for. I spent $500 on what I…read morethought was both my glasses and contacts but it turns out I was just paying for the glasses. Never received an itemized bill and was led to believe I was paying for both. Went back to retrieve my glasses and they told me I still had to order my contacts so I left because I was not about to spend ANOTHER $500 on contact lenses. Not to mention my prescription was originally wrong and they tried to make me feel like I was wrong about it, saying that it "didn't make sense" that I couldn't see out of the original prescription they gave me. I think I would know if I couldn't see? Overall bad experience, very aggressive communication style, and based on other reviews I can tell that I'm not the only one this has happened to. *Posting this on both Yelp and Google Reviews so more people can be aware of this issue before going here*

Recently I picked up my new glasses. From the moment I put them on I suspected there was a problem…read more They gave me severe double vision. The girl told me to wait and put them on the next day since I had been wearing my other glasses. I ignored that advice and put them on when I got home. After 4 hours of torture, I took them off. The next morning I tried again. I wore them for several hours, but had to change to my old prescription when I drove as the double vision made it unsafe. I called and was told to wear them for at least a week. I tried to explain how bad it was and that it was dangerous, but the sweet girl just kept saying, "I understand," and not inviting me to come in. After a couple more hours of hell, I looked closely at the lenses of my old vs new glasses and there was a definite difference. I called back, got another girl who this time gave me an appointment. When I arrived I got the same girl who helped me the previous day. She is the reason I am writing this review. Unfortunately, she never said her name. When I explained that I was having a serious problem seeing out of the glasses, her attitude became rude and dismissive. She said, "Weren't you just here yesterday?" in and angry tone. I explained how bad it was and tried to show her the difference in the lenses. I said, " There should be a prism in the lenses." She snapped at me, There IS a prism in them!" I held my ground while she searched her computer for what I do not know. She seemed intent on proving me wrong. I asked if there was a machine she could use to check the prescription and see if the prism was correct. She finally went back to look. Fortunately Glenn appeared at that point (if you go there, insist on having him help you with your glasses) after a while, she came back and told me Glenn said they were sending the glasses back to the lab. I asked if they had the prism in them and she replied (I kid you not!), "I don't know. I don't know how to check." The story has a happy ending. The glasses came back with obviously different lenses and I could instantly see out of them. I wore them driving home. But the way I was dismissed and disrespected has shaken my faith in this practice. I have had more glasses than years that girl has been alive. Eye glasses serve one purpose - to help you SEE. Brushing off a patient and telling them to wear glasses for "at least a week," is dangerous!

I've been under the care of three different doctors here and I must say I like it very much…read more I feel super cared for and I feel that the doctors and staff are so caring & knowledgeable. I came for dry eyes and they used all sorts of technology to look at my eyes, determine my diagnosis & and gave me a plan to healing. I trust my eyes in their care.

We moved here 4 years ago and my husband needed a glaucoma specialist so he sought out one of the…read morebest ophthalmologists in the city. She evaluated him and said he didn't need to see her on a regular basis but that he did need to see someone who was an expert in the field so she referred him to one of the doctors in this practice (not sure which one) because they are nearer to where we live. I have had cataract surgery in both eyes so my exams are pretty routine and I see whoever is available. I have liked every doctor that I have seen and my husband really likes his doctor. We have been to both offices, the one in Abington and this one in Hatboro and we settled on the Hatboro office because we found the front desk staff to be more professional and efficient. We have never had any problems with the doctors or the staff. Recently we started using this office's optometry shop and the optometrist has been excellent! They recently expanded their selection of glasses and I had no trouble finding sunglasses and driving glasses that suited me. Some of the complaints here are beyond ridiculous!

I've been going to this practice for years, the doctors there are good but it seems like every…read moretime I go there I'm there for hours! Waiting! They seem to extremely overbook! Not much comfortable seating and crowded with people. They need to get a bigger space and more Doctors! I don't like going there.

Great experience for this new patient - really great from start to finish! Highly recommend!read more

Alex has helped me with glasses for over 20 years; always helpful and patient! However, when I…read morereturned to pick out an additional pair of sun glasses the woman at the next desk treated me like I was too much of a bother. I had chosen two models of frames and asked to have Alex please help me choose between the two, since he knows what I like and what looks good. She refused to ask him. I said I could come back another day when he can help me with that and she said do not to even try! "He doesn't help at his desk anymore!" That cold answer was a wake up call for sure, so I have since purchased two new pairs elsewhere. (Alex was always helpful, so if you decide to go there, ask for him. He's hard working and kind). If you are a male you'll likely have better service from that women). Bye Alex. Have a safe and fun vacation!

They told me via text saying my contacts were in and they would be open until 6. I hurried up…read moreafter work and arrived at 5:51 which is plenty of time to run in and pick up my contacts. Unfortunately they decided to close early and employee was in her car in parking lot. Very disappointed as it was a total waste of time and gas. When you say you're open until six don't decide to close early as maybe a customer is on their way.

All I can say is, WOW. What a friendly, accommodating, clean and professional establishment this…read moreis. I had not had an eye exam in literally 25 years, therefore I was a little nervous for my appointment and wasn't sure what to expect. I was greeted by Amber to start, super friendly and overall very welcoming. It was a bonus that she explained and enforced, kindly and politely, Covid-19 guidelines and restrictions to ensure we were all kept safe and healthy throughout my visit. My actual exam with Dr. Ochsenreither was educational and overall extremely beneficial and pleasant. He really seems to be passionate about his career, and takes the time to get to know you personally throughout your visit. As a result of my exam, I ended up needing a script for an astigmatism; therefore needed to pick out some frames. I am the most indecisive person ever when it comes to deciding on anything "fashionable," but Dana and Paige were so incredibly patient with me and extremely helpful (not to mention fun!). I'm telling you, I made 3 trips back before I could make a decision (they had so many options!) and these gals made me feel at home each time, letting me model (with a mask on of course) in the mirrors for as long as needed. Amber even worked with Dana and Paige to go the extra mile and order me additional frames without my knowing, in anticipation I still wasn't quite ready to make my decision. I mean COME ON, best customer service ever! If you're looking for a new eye doctor, Dr. Ochsenreither and his amazing staff are it! I promise you will not be disappointed!

All staff were amazingly helpful polite. After wearing the new specs for a week, my husband's…read moreglasses were not comfortable. No problem. A few minor adjustments made a major difference. We will return. Shout out to Nemo

Despite making an online appointment and completing all of the pre-visit documentation, as well…read morereceiving numerous texts and emails from Vision Works afterwards to verify it, when I got to the facility in Willow Grove, I discovered that I did not have an appointment at all. I showed the email I had received that morning confirming my visit to the person at the front desk only to be told I'd have to reschedule. I am intolerant of incompetent service so I simply left and made an appointment with another provider.

I was thrilled that Dr. Lu gave me a glasses prescription that did not make me dizzy (after a…read morecouple of pairs of expensive glasses from other places were just placed in a drawer). In addition, she was concerned about my eye pressure readings and prepared a referral for an opthamologist (of my choice). It turns out that I have glaucoma. So happy that she is so competent and nice.

This was my second eye exam with Dr Lu and I continue to be impressed by her competence and…read moreaccuracy, efficiency, and affordability. I decided to give the optometrist in Costco a try after so many recommendations and two failed attempts at getting my eyes examined at a highly recommended Optometrist in my area in Philadelphia who got my prescription wrong TWICE. That overpriced guy's exam took over an hour (both times) and his lenses were dirty and he tried to tell me it was my fault after getting the prescription wrong two times. I went to see Dr Lu in the Warminster Costco and was immediately aware I was dealing with someone who does this day in and day out. She has the expensive machine that does a lot of the refracting using a computer and she does the rest manually, but it was done in about 15 minutes and BINGO, got it 100% right the first time. Best $89 I've spent in years. I bought affordable glasses at the Costco glasses shop last time, but this time just got new lenses and will get another complete frame and lens elsewhere since they didn't have something I love this time. Dr Lu was friendly and efficient and everything was sterile and safe and I can't rave enough about what an easy, professional experinece it was. I will never go to an outside optometrist again. While her optometry practice is located inside the Costco, she is independent and operates her own practice out of their space. I don't have vision insurance, but she accepts many plans. If you are looking to save money and get a very professional eye exam for glasses, she's your gal.