Bad unfriendly staff. Made me pay 20 fee just because I was 45 minutes early had holes in towel and towels dingy. Also made me pay 40.00 for some water on the night stand. No bath mat in tub. I almost fell. read more

The room was clean but otherwise well worn and in need of renovation. They provide a small tube of shampoo and thin bar of soap. The towels are thin and rough. The tissue paper is thinner and rougher. I think they also rent rooms by the hour. At 11:30 the room next door was occupied and the tenants were very vocal. They left and someone returned at 2 am. Same noises including the slamming of the door when they left. read more

We came down to go to a family funeral checked into this place because it was very close. There was a stain on the bedspread. As you see holes in the wall that had been spackle but not painted carvings in the furniture mold in the bathtub. The website still shows breakfast and a swimming pool. Other hotels said due to Covid breakfast and the swimming pool was closed they did not. After we checked in they told us there was no breakfast and the pool was closed. They did offer 15% off at Denny's across the parking lot. When we went there for breakfast I said there was a mistake it's only 10%. I will never go here again even if I have to sleep in my car read more

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I booked a room for 2 at the Madera, CA location from August 20th, 2021 to August 23, 2021. All in all, the experience was a complete nightmare! I have NEVER in my life, stepped foot into a hotel that was so beyond disgustingly filthy. As soon, as we entered our original room (# 211), we knew nothing was going to be as advertised. Nothing follows protocol as their site (via the Red Lion corporate chain site) specifically states, "Americas Best Value Inn & Suites Madera offers the most value for your money when staying for business, pleasure, or just passing through. We are an AAA 3-Diamond hotel with clean spacious rooms..." .They are far from 3-star! If I were to call the health department, there is good debate that this hotel would be closed down to health concerns, immediately. Upon entering our original room, 211, we contacted the front desk. The male employee was very polite and attentive. He followed us back to the room and immediately addressed the situation, agreeing that the room should not have been rented out in the state that it was in. He took us back downstairs and was only able to give us a new room (212), which was a very slight improvement. Upon doing so, the comment was given that they were short handed on cleaning staff due to covid and by mistake room 211 must have been overlooked that day. We trusted this, but 212 proved to be just as bad. Having been in town for family matters, unable to get another room at such short notice, we opted to stay. However, it didn't take long to pull back bed coverings, etc and see that this room was just slightly less dirty than the last. The bedside tables were covered in what seemed to be spilled coffee and milk, that had lacquered to the side, clearly not cleaned for weeks, and presenting the smell of rot. The curtains were covered in white stains. The dust was deep enough to write in with your finger. The shower presented lime, mold, and stains. The list goes on. We opted to go to the local grocery store and purchased bleach, disinfectant spray, clorox wipes, paper towels, air freshener etc. in the attempt to clean the room. We spent the next hour and a half cleaning our OWN room so that it was somewhat manageable. This filth was documented and we wrapped all the towels, etc. used for cleaning, up on a clean bath towel and took it downstairs to the front desk, where we politely handed over the evidence of filth, to the front desk rep. We kindly told him that we didn't recommend he open it at the desk, but take it somewhere in the back, away from other guests, to see the amount of grotesque we cleaned ourselves. We proceeded to ask for additional sheets and pillow cases, as the beds presented tears and stains, adding to the fear that the place was infested not only with cockroaches (as we have pictures), but also bed bugs, scabies, or whatnot. The next day, with the carpets being stained, sticky, and full of debris from not being cleaned correctly for quite some time, we asked if we could personally use the hotel's vacuum to clean with quickly. After some apprehension, and telling us maid service would do it, they allowed us to use the vacuum. For, why have maid service do it, when it is very evident that they do not clean correctly in the slightest form?! Upon anytime we requested another bath towel or clean sheet for duration of the stay, we were questioned suspiciously as to why we needed them. "We need them because your place is beyond filthy! We used the other ones to clean what you didn't clean previously." I swear that had I simply had time to call the health department, this place would have been closed down. This place advertises as a 3-star hotel via their corporate listed site, as I had already mentioned, and yet the pictures, obviously very outdated, do not match the presentation at all. This is appalling on every level. I have never in my life had to endure such a nightmare of a hotel situation like this. During a global pandemic, this location has the audacity to scam it's customers into entering and being stuck in a room that presents countless health concerns and risks. It is clear no covid precautions have been taken. This is ironic, as the night before we arrived, we received an email from them stating that the pool, jacuzzi and breakfast services were now cancelled due to covid precautions. I am all for this, if it means the safety of others. However, despite even having a printed "masks must be worn in lobby, etc" taped the the door-- NONE of the hotel staff, including front desk workers and cleaning teams ever wore a mask! It was simply just another guise of following protocol when in fact it was beyond evident no protocol was being taken seriously. I have contacted Priceline, whom I booked the hotel through, and they advised that I contact my credit card and corporate office about these concerning matters. I have done so and now await feedback. Final Warning: Stay Away from this location!!!! read more

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My company booked me into this place on 6/15/18 and this is what I discovered. Do not book this hotel folks, last minute or not. Just sleep in ur car. I really believed I could take something home on me from that dirty place. Thank God I got into Holliday Inn Express! Oh and it's next door to a huge Pilot Truck Stop so ur female companion or child can easily be kidnapped or assaulted!!!! Did I mention all I could smell in my hallway was marijuana? read more

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Wow. Where to start. Last minute trip to Madera (translated, wood) and this was the only place I could get into. Pretty sure it was a swank place in the early 1980's and no one has touched a thing since. First thing you'll notice is the pothole in the entrance. Not a regular pothole, but one that could second as an outdoor pool in the summer. Check in at the front counter was fairly smooth, the young lady was nice and efficient. Walked down the hallway, opened the door to the room and I was overwhelmed by the smell of Ben Gay and musk. Dropped my bags and noticed the inside of the door looked like it'd been attacked by David Kessler from American Werewolf in London. Next I noticed a cluster of cigarette holes burning into the bedding. I got on line and everything within 50 miles was booked. So I'm stuck. Avoid this place at all costs. read more

Americas Best Value Inn & Suites Madera - David Kessler left his mark - Hotels Near Me - Madera, California

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The counter person was very polite and courteous. The rooms were not very clean. Dust buildup around the wall edge and stains on the bedspreads. Ran out of toilet paper and the bed of Kleenex was empty. Their was a gummy bear on the floor we didn't bring anything of food in the room. We were very disappointed with the room. read more

Worst lodging experience in many years. Very dirty rooms, terrible! Floors look like the haven't been swept in months. I would sleep in my car before I booked here again. read more

One star is too many First of all my husband booked us for the wrong day and the front desk girl disappeared then was able to book us into a "cancellation" for a room with one king bed, room 207. Great, we were super tired and the kids were ready to get out of the car. Right away we notice the strong smoke smell and marijuana but ok it's legal in California and we aren't uptight so we kinda shrug it off. We get to our room and right away we notice how dirty it is. Not just dirty but DIRTY. Like they gave us the room with all of the dirty crap in it that they never rent out but ok they did this time. The comforter was pulled off before I got a picture, the chair was filthy, pillowcases had stains and burn marks, brown stuff was dripping down the walls, black stains at the ceiling, salt (I hope it was salt) was all over the desk, the tv struggled to work, everything was dusty the bathroom light didn't really work well and the switch buzzed loudly when turned on and literally it looked like the floor hadn't been vacuumed in DAYS. Got in the shower with my kids and the pipes are screeching like all holy hell. Idk if the bed was actually comfortable or if we were so burnt out from a long day of fun and driving. The absolute best part about our stay was getting a 15% discount at the Denny's in the same parking lot for showing our paid receipt. Will never recommend this hotel or stay here again. My husband said it's the dirtiest hotel he has stayed in in 20 years and he travels for work. I personally have never had such a horribly dirty room anywhere. Don't waste your money, seriously this place is disgusting. read more

This was our last hope last night after we tried to check-in to SpringHill Suites, which did not have any rooms available! The room I got with my mom and aunt was FOR SMOKING, which we've never done. If you want to smoke, think of your other options before messing up your lungs! We slept well. The breakfast is ghetto, DIY. This morning, we had danishes, cereal, orange juice and coffee! Sometimes it's better to appreciate what they offer you instead of complaing! If you loved antiquated carpets and wooden furniture like the 90s, this place is for you! Speaking of the decade of the 90s, someone from my high school would instantly call this experience: GAY. We never even turned on the LG LCD-TV. I always have podcasts uploaded on my smartphone and a book. read more

I was forced to give it a star, or else I would not. These people are unprofessional, rude, no regard for privacy. They act very hostile when you confront them about it. read more

Only stayed overnight to attend a party 1 exit away. Place was very clean, my room was clean and spacious even though it wasn't the room I booked and paid for through a 3rd party. My bed was a little too hard, but it was only for a few hours anyway. By the time I got back to my room the roosters were already crowing. Front desk lady was really nice and welcoming, even though I woke her up from checking in so late. read more

Very nice inn place. I pulled over off the road because I was so sleepy. Life saving! My daughter and I both wondered if it was going to be clean enough to not worry about the smell, stains, dirty dusty room etc... But to our surprise it was very neat and clean. Well worth $89.00. Nice dinning, and I love the smell of curry. I checked in at 12 midnight. The lady was very pleasant. I felt bad waking her up. But grateful she had a room available. read more

This place has horrible customer service. I called and i asked if there was a room available and she told me yes and the price and I told her I was outside so I can pay and the door is locked. She hung up on me and never came outside and I called again and it said busy and I called again and she hung up and didn't answer read more

First thing I noticed in my room was the sink leaking water when I turned it on. Old outdated and confusing light switches that barley worked and when it came to checkout I had to wait half and hour for someone to show up even after I told them I'm packing and putting stuff away. This place is so bad, I'm surprised I didn't go under during covid. They deserved it the most. read more

Um, can you say GROSS?! When I was checking in I saw an award hanging on the wall for "Best Renovation"....lol they must have paid somebody off. This place is so dirty, my room looked like it hadn't been vacuumed in weeks.....I was too tired to complain or find another place.....DONT STAY HERE IF YOU HAVE OTHER OPTIONS! ....ABVI should pull their franchise! Oh and the breakfast is a JOKE! read more

The room we stayed in was very clean. Great hospitality, the managers took great care of me and my family. They were sure to ensure we were satisfied with our stay. They also have complimentary breakfast in the morning which has a variety of options. I would highly recommend staying here! read more

I reserved a room in booking.com. I booked a 3 night stay and the service wasn't what I expected it to be. There continental breakfast is a joke. Really now come on, have some pride in your place and customers. Secondly during the 3 night stay not one time did they ask for a cleaning service to the room or even bring Cowan towels daily . If you stay here you need to be ready to bug the employees for any good service other wise you will not get what you paid for .I should have had clean towels offered as well cleaning service while staying there, but that didn't even come close to happening. All I have to say is the staff beds to pick up there game if they want to stay in business. Maybe even thinking of wiping down your walls and light sockects would be nice. Sorry but this place needs some staff improvement as well the rooms . read more

Great people nice service. I enjoyed my stay and the staff was very helpful and kind

Worst customer service I've ever had! Since we arrived, the lady in the front desk who claimed to be the owner by the name of Meena, was so rude because she got confused with our payment, really? Not our fault! I told her when she had my card that I had my dog, she told me it would be $10 more and I said it's fine. She charged me and we went to get our stuff from the car, including my dog. When we arrive to the room and get ready for bed after a 5 hour drive plus it's 11pm, we receive a call that she needs to charge for the dog.. not even a sorry for the inconvenience!! I go down stairs to pay, and now she says is $20.. I'm furious! So I tell her that she has been rude to us since we get there and she told me if I don't like it to go somewhere else!! The only reason I don't give this place zero stars is because I cant! read more

The rooms are pretty basic , this is not a luxurious place , this is more like a stop when you are really tired . They do have an indoor pool that is nice and warm . Jacuzzi looks a little dirty . They have a small continental breakfast for free . this is right next to the freeway . No elevator so If you have back problems or are handicap you might want to consider your stay somewhere else if they don't have any rooms available on the low area read more

If the was a negative star this place would get it .. this place is extremely dated it's an extremely old location parked right next to a Pilot truck stop so if you don't mind listening to trucks all night long then I guess this is the place for you.. the. rooms though I kept fairly clean. And they have a good looking flat screen TV the drawback is the bed it is extremely old and I slept on nothing but Springs.. for the price that they charge it not the BEST VALUE .. and as far as the continental breakfast goes if you like plain cereal instant coffee and to the three-day-old danishes well you figure out that comment if it wasn't for the fact that my company book the hotel for me this would not be my choice of stay... read more

Americas Best Value Inn & Suites Madera - Hotels Near Me - Madera, California

This is a sad excuse, horrible beds and pillows. Clearly old and beat up bedding. The coffee is thinned out and watery. Last time here for sure read more

Bad attitude from staff if you're able to find them. Prepare to be guilty for your neighbors choices. Over priced rooms with thin walls. I will be going back to the la Quinta. read more

Friendly man at the front desk, but hotel needs to be updated, for the price i mean it was okay. We asked for a smoking room and when we went inside they had signs to not smoke. The room was not clean and the sheets creeped me out. read more

I left crying after trying to check in. Walked into the lobby and wait 5 minutes for someone to come to the front desk. The lady who was checking me in kept telling I better not smoke in the room. I totally understand being told once but she literally said it about 6 times. She then said I need to leave a $100 which I don't mind, but she wanted it cash "in case I smoked in the room" I told her I only had my debit card and she continued to assume that I maybe didn't even have the $100 on my card either. I kindly asked her to stop being rude and she proceeded to pulling her mask off and began to yell at me. I asked to cancel and she said no way but then just tossed my card and DL to me across the counter. I ended up having to book at a different hotel and did not get my money back. DO NOT BOOK HERE. I literally left crying with an anxiety attack after being humiliated. To start I am not a smoker, so she assumed I was a broke lady trying to book a room and smoke in it. Worst service ever. read more

Busted furniture, dirty shower walls, and cheep shampoo and bar soap provided. Over priced for the quality of the motel. Expected the motel to be abit nicer for what I paid for. Horrible customer service. I arrived at midnight, the clerk was so grumpy and rude. I asked for one bed, she only had two bed available, I accepted it. When I arrived to my room, there was one bed. I was to exhausted to bother going back about what room I paid for. Never again will I stay or recommend this motel to ANYONE!! read more

Americas Best Value Inn & Suites Madera - Shower wall was dirty. Busted furnature. Over priced for the quality of the motel. Horrible customer service, grumpy front desk clerk. - Hotels Near Me - Madera, California

Didnt get the room i wanted. When we walked in to our room they had a odorizer machine someone smoked in the room they gave us my two year old son found a cigarette bud!!! Only good thing it was right next door to dennys and a gas station and very quite never heard any yelling read more

oh it wasn't that bad! Actually for the price I'd say it was very reasonable. Also if you stay here you get a 15% discount at the Dennys across the parking lot, which I might add was the best Dennys food I have ever had. read more

Please allow me to express my honesty about this particular Hotel. All of you travelers that find yourself absolutely tired and feel like you cannot drive any further, keep going! There are a few other Hotels/Motels approximately 5 miles further up Hwy 99. Without being rude, I just want to let everyone know, they are not accommodating, friendly, or welcoming. Take your own towels, leave your clothes in your vehicle so they do not absorb the scent of the establishment, because that's what will happen. If it's winter take your own blanket and linen(their linen has holes and rips, not kidding you) if you absolutely find yourself so exhausted that you don't want to drive the extra 5 miles. There is no coffee, no drinking water, no one at the front desk, the heated pool and sauna do not work although they are full of water. Yes, $75-$80 is reasonable, however, you can get much better for your money up the way, including continental breakfast and at least some coffee in your room if the lobby doesn't have any. NO COFFEE OR WATER, that is just terrible. Sorry Americas Best Value Inn, I have to let people know. Good luck ! read more