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    America's Mattress

    5.0 (1 review)

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    8 years ago

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    L. Johnson Furniture

    L. Johnson Furniture

    4.1
    (15 reviews)
    11.6 mi
    $$

    We had an outstanding experience at Johnson's Furniture. We were welcomed in and given ample time…read moreto look around on our own. When we had made a decision On our choice of dining table and chairs, we met with the salesperson. He spent a good bit of time looking over everything on the computer with us. We got a beautiful set at a good price. We also had delivery and set up. The furniture arrived as expected 2 weeks later and was delivered and all set up for us. great service from start to finish. I think our sales guy was the guy in another review who was resting in a chair! Seems like he's super comfortable in his line of work and maybe he was testing the merchandise!!

    We have purchased three times from Johnson's Furniture in Newberg. Eric and Scott have been great…read moreto work with. Both are very friendly. Scott who we have spent the most time with is quite personable and really goes out of his way to take care of his customers. In our first interaction more than a year ago we went in shopping for a mattress to put on a child's bunk bed. We were looking for a comfortable, affordable mattress. They didn't try to sell something we couldn't afford, instead we were directed to exactly what we needed. As a result we have returned twice more. The prices were fair, in one case he even found extra savings for us in the form of a manufacturer deal that arrived in the mail while we were there looking around. They let us purchase a mattress, then return it when it wasn't quite the right one for us a couple weeks later, then helped us purchase the perfect mattress. We have been sleeping great ever since! We also purchased a sturdy bed frame, bunk bed foundations and all for great prices. They also offer a more affordable, higher quality mattress protector than we have seen elsewhere. It is nice to visit with someone who knows their products and can offer helpful advice. They have treated us very well as customers and we will be back again.

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    Kelly's Appliances

    Kelly's Appliances

    2.6
    (92 reviews)
    22.0 mi
    $$

    Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

    I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

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    Kelly's Appliances
    Kelly's Appliances
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    America's Mattress - furniture - Updated August 2026

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