Good service. Bad pillows very strong chemical smell. Unable to return or exchange. Do not buy the…read morepillows.

Well I'm coming back in here to let you know how disappointed I am with my mattress. I went through…read moresuch a pain with Mattress Firm to get this in the first place but now I feel that I was led astray....I paid $1,500 for this mattress and I fall into a hole every time I get in bed. It says terribly. Rotating it no longer helps. So disappointed, I will never recommend this store to anyone... they could have told me this mattress was prone to this... after all they're supposed to be the experts.

We took a chance on selecting a new mattress and found Thomas to be polite, knowledgeable, friendly…read moreand introduced us to a modern method to determine the our comfort level, it took a lot of guess work out of our ultimate descion.BedMart is our 1st choice

I'm posting this as a long-time Parklane customer (I've owned 3 Parklane mattresses before BedMart…read morebought them out) who is extremely disappointed in both the quality of the products and the service I received. For reference, I'm 140 lbs, so mattress sagging should not be an issue. The first bed I purchased from BedMart (a $4,000 Kingsdown) developed a massive 1-inch indent within 3 months. I exchanged it, under warranty, for another mattress (the Parklane brand I used to trust) and within 2 months, that one also developed a permanent indent you could see and feel. Now I'm stuck with an indented mattress and over $1,000 in BedMart credit I can't even get rid of since they won't refund any money. At first, the Bangy Road Bedmart rep told me the district manager had approved the exchange under warranty. But when I went to select a new mattress, they sent me to the Bonita location to try two firm mattress options. While I was there, the Bonita rep called the Bangy store--only for them to suddenly change the story. Now they claimed the exchange had to be done via the "comfort exchange", meaning I'd have to pay $300 and the next mattress would be final and no further exchanges allowed. To make it worse, they told me the indent on my second mattress didn't qualify for warranty because a 0.5-inch indent after 2 months is "normal." That alone is shocking for any mattress, especially a $2K-$4K one, that's supposed to be high quality. The shady part? Even after I twice said I wanted a traditional mattress, the Bonita rep kept trying to push me toward a Tempur-Pedic. When I told him I wasn't comfortable with that, especially since they were now forcing me to keep the next mattress permanently, he told me I could "plead my case" with BedMart later if I didn't like it. I asked him to put that guarantee in writing, and he refused. Exactly my point!! Why should I risk being out $3,200 for a mattress I never wanted? Initially, I visited the Clackamas location to talk about the issue and because it was on Thanksgiving weekend, the rep there told me to "wait until Monday" because they were busy helping customers. I guess I wasn't a "real" customer too since they got their money and all I have are credits. Every single rep told me the Parklane mattresses "aren't the same anymore" since BedMart bought them out. They're right asthe quality is absolutely not the same, but neither was their other bed. A mattress shouldn't develop body impressions in 2 months, especially with a 140# sleeper!! And the service? Just as disappointing as the new product quality, and shady at Bonita and from the district manager/ Bangy Rd rep. At this point, I will never buy from BedMart again. I would rather purchase online for a fraction of the price and likely receive better service and better quality. This is not how you treat a repeat customer--or any customer. I can't wait to finally use up my remaining store credit just so I can be done with this company for good. Save yourself the headache and body aches with an indented bed and buy elsewhere. UPDATE: I met with a corporate rep who was amazing, knowledgeable, & helpful in ways the original reps were not. HER support deserves 5 stars, but my initial experience still falls short. She has restored some confidence and makes me willing to give BedMart one more chance if she is my sales rep.

Stopped in on Saturday to ask about repairs for an adjustable base for my bed and was greeted by…read moreVincent. My bed was originally purchased (same store) from Mattress Megastore and overall, they were not real helpful! Originally I would not have gone back into this store because of that, but after dealing with Vincent, will definitely be going in when I need a new mattress. Thanks Vincent.

They were very good. I am sad that they are gone from Hillsboro and other location I think.read more

I made two purchases in 30 days from this location & both days my cc was compromised after within…read more24 hours of my visit. I made the correlation after the second visit. I have asked for the owner to contact me but I have not received a phone call. I just want to warn anyone else who might patronize this location.

Professional service by Brian. His experience and explanation makes easy to decide between multiple…read morebrands and models. He allows enough time to decide or come back if needed. In addition the atmosphere is very pleasant. Strongly recommend Mattress MegaStore in Sherwood, OR.

Marc was great, he helped a lot, I came in with an open mind and he set me on a Purple mattress he…read moredid a great job keeping the talk up and he really knew his stuff. I recommend everyone in the Portland Metro to stop by if you are looking for a mattress and Marc and his team will get you exactly what you need

UPDATE: PLEASE READ…read more I originally posted a 1-star review. After working with Nate at the Lake Oswego Mattress Firm, my review is split: Nate and his team get 5 stars. Mattress Firm as a company though (separate from this location), I'm still wary of. The 1-star review was prompted by my experience with the Mattress Firm warranty service. I had purchased a Purple mattress at LO Mattress Firm 5 years ago, and it recently failed due to a known manufacturing issue. I went through the MF warranty claim process, and it was a nightmare. It seems like, even in the face of a known issue, they are "stain hunting"; essentially looking for things they can use to avoid honoring the warranty. My claim was rejected because of a noted stain on the mattress cover. Didn't matter that the stain didn't even make it through the cover to the mattress itself where the defect was, just instant and automatic rejection with no way to question or dispute the result. They basically just said "Happy to help!" (did they help though?) and attached a coupon to buy a new mattress at Mattress Firm. What??? It was startling and infuriating. That brings me to the 5-star update, which applies to store manager Nate and his team, NOT to the corporate entity that is Mattress Firm. Nate replied to my review and asked me to contact him. I went in and spoke with him, and he talked with me about the situation. He instantly started brainstorming ways to help, and eventually among other things provided us with stain remover to remove the stain. He let me know you can resubmit if you think you've resolved the denying issue, which MF the company did not state in their rejection. We treated the mattress, took new pictures, and resubmitted. Denied again. I showed Nate the picture of the mattress and he was flummoxed as to why we were getting rejected. I tried one more submission, changing the lighting because I wasn't sure if they were marking a shadow on the other pics as a stain. FINALLY the claim got approved. Had Nate not encouraged us and let us know we could resubmit, this all would have ended in a poor outcome. We were able to leverage the warranty credit to get a new mattress through Nate, and we're very happy with how things turned out. 5 stars for Nate and team at LO Mattress Firm, 1 star for Mattress Firm the company. Just be aware that, should you need to file a warranty claim, you will go through a miserable process with a company hunting for reasons to void their warranty, with no clear escalation or guidance once they've successfully rejected you. If you buy a Mattress there, just be sure you have people like Nate and his team on your side.

If you have gone through the mattress buying experience, you understand that it is the worst way…read moreyou can spend a weekend. BedCo is the exception to the madness. Lenny was phenomenal and so easy to work with. This is the second mattress we've bought from him. We didn't even go through the mattress shopping and comparing this second time because I'm confident in the quality of mattress they sell and the price for it is right. It feels good to buy good quality mattresses made in Oregon and work with a company who I trust.

I had heard amazing things about their mattresses and I was eager to go try them out. While I…read morethought the mattresses were comfortable, I couldn't stay and shop due to the incredibly strong pumped fragrance, the store emitted into the air. On top of that, the salesperson would not give me more than an inch of room. She was very pushy with taking my information and telling me the 10,000 ways I could order while I was sneezing and having problems breathing because of the strong scent. I don't know if the mattresses are good or not but I won't be shopping with them because of the experience.

Amazing product with amazing staff. Very professional and informative. Definitely recommend!read more

Mark and Stephan were kind and extremely helpful. There were no high pressure sales tactics, Mark…read morelet me lead the way on what I wanted. I have hypermobile EDS so all my joints are garbage, and i recently slipped a disk in my back. My physical therapist recommended a memory foam bed and a zero gravity recliner. My sister and mom have degenerative disk disease, so they've been customers of relax the back down in Texas for years, so I knew to come here. I got a tempurpedic memory foam mattress with an adjustable base. They have new cooling memory foam mattresses now so we hopefully won't have to worry about overheating at night. The adjustable base lets me adjust the head, legs, and even lumbar support, and it's a split frame so my husband and I can have our own settings. It's going to be so good for both my back and my sleep apnea. I also got a humantouch zero gravity recliner with both heat and massage. My physical therapist said sitting on a squishy couch without proper back or neck support was not doing my body any favors, and this chair is a wonderful alternative. There were some issues getting financing set up with Synchrony but Mark patiently worked through all of them, calling the company and getting everything set up. Since my back hurt I stayed in the recliner while he brought things to me as needed. They have all sorts of things in the store- massage chairs, zero gravity, power lift chairs, mattresses, adjustable bases, pillows, support cushions, desk chairs, desks, braces, and more.

This is the Go To place for chairs for back and neck pain, because of the knowledgeable staff…read more My fist visit here, Mark helped me. I came in for a kneeling chair, and told him about my car accident back and neck pains. The kneeling chair is the most affordable. Mark showed me a $4000 chair, which was comfortable, but not for my wallet. I bought the kneeling chair and brought it home. Maybe I was having too much fun rocking on it, and it triggered my whiplash. I had to see my doctor, and returned the chair within 2 days. No problem with returns! This time Stacy was there. I went over my whole car accident back and neck pain, and now whiplash. Stacy said she wouldn't have sold me the rocking kneeling chair. So I said, okay, I'm in so much pain, can you help me get this right? She showed me the $4000 chair. Sorry, it's too expensive. I felt like Goldilocks, trying out all the different chairs until we found one that was "Just right". I love this store, because it's like a shoe store, where the expert fits me to the chair, and adjusts it to fit me. I was so relieved. Staci fitted me to the Navy blue X-Chair and put it in my car for me. Now I'm out of excruciating pain, and am totally humbled by this experience. When you have a special needs back, and a $200 Costco chair puts you in so much pain, be prepared for paying more for a back and neck chair that works.