Tammy is fantastic! I am so pleased with the furniture finds and the deals…read more The delivery was smooth and Blake and Julian were fantastic with delivery as well. I so recommend going to Northwest furniture.

Oh boy here we go. Needed a couple of reclining loveseats and saw this place advertising on tv so…read morewe decided to drive out to Canby to check it out. Chris was our sales rep and did a great job helping us find what we wanted. Or at least what I thought we wanted.... Made the purchase for $2000 and set up delivery options. A month later we get the call that it's time , the loveseats are ready. Yay!! Happy days.... Wrong. So the delivery drivers show up and go about their business removing our old sectional couch and bringing in the new loveseats. As they are putting these things together I'm noticing some things, the pieces aren't lining up properly and there are gaps and other issues that are visible and then the installers can't get the backs of the chairs to clip in securely. They are telling me that these parts aren't right and possibly defective. Dammit! So I decide not to accept delivery on these and get a phone call from Chris telling me that they wont charge me a restocking fee if I come in to get a refund. Really? A restocking fee on defective parts? WTF? So I go in and they tell me they got it all figured and and everything is good. I ask to see the units and immediately can see that they have lied right to my face about this. Grab the back of the loveseat and with very minimal effort pull the whole thing apart . I just look at him and say this is what you call all better then I look at the other loveseat right next to it and grab a hold of that one and what do you know the whole back just comes right off that one as well. By this point some other manager comes and and basically is telling me that for $900 a loveseat this is the quality you get. Now that's some bullshit! So I'm asking for a full refund which they give me but not before making me feel like this is my fault. Horrible customer service from the manager and a lack of education on how to deal with a problem like this. Needless to say I will never do business here again and would suggest everyone who sees this to look elsewhere. Poor management and even worse product. Good day all

They provided great service. The motor stopped working on my reclining loveseat. I called them on…read morea Sunday. Andy called me back on Monday, said he had a replacement motor which was under warranty but installation was not. He gave me several choices, one where I could come the store to pick it up and he would show me how to replace it so it would cost me nothing. His instructions were good and I had it working that afternoon.

Great place to buy furniture. They are a local family owned Co. that have been around for many…read moreyears. The selection of quality furniture is ample and and everyone is very helpful and friendly. I would have to say I would recommend this furniture company any day. Thank you Nancy & Andy. I'm loving my versatile couch.

Excellent service, friendly and patient with no pressure. They're definitely more interested in…read moremaking me happy than anything else. Elizabeth worked with me over several months and appointments to be certain I was getting the right pieces for my living room. And David & team were terrific bringing in a large sofa through a tricky foyer. Setup was great, follow up questions and service needs were exemplary. I've shopped there before and will definitely be back.

Parker Furniture's Designer Renee Banke provided one of the best furniture-buying experiences I've…read moreever had. Her knowledge of Stickley furniture is exceptional, and she went above and beyond to help me match new pieces to Stickley furniture I purchased 20+ years ago, taking the time to ensure the wood finish and leather would be as close a match as possible. She was patient, responsive, and genuinely invested in helping me make the right decisions. I highly recommend working with Renee at Parker Furniture.

Bought a couch from banner furniture about 6 months ago and the buying process was quite nice the…read moregentleman that helped us was very kind and ended up getting us a great deal on the couch we were looking at, I did end up having an issue where some of the wood in the couch broke but when I reached out to the folks at banner furniture they were extremely helpful and got the couch fixed for us extremely quickly with zero hassle on our end

We did shop around the area. This place was awesome. Friendly and wiling to just work through all…read morethe things. Found the perfect couch, but ended up getting a different one due to the wait to order it in. The one we went with is being delivered days later. Still the same brand and just as lovely

Customer service and the associate's knowledge was very good. There was an issue with an item…read moreshowing available in the warehouse and the inventory was off. They still delivered and set up the bed and frame and will deliver and install the headboard when it arrives.

I received a recommendation from one of my recent contractors to check out this company since I was…read morelooking for a wallbed and I was not impressed with the local wallbed companies and their high prices. Mary was the first person to help me. She was absolutely great and took the time to show me my options and explain the different features of their wallbeds. She gave me free wood color samples to take home and see with my floor and wall color which would suit me better. I returned a few days later and Gordon helped me with the purchase. The price was great. 20 yrs ago, I purchased a wallbed I wasnt able to bring with me in my move. For just a little more cost than that one, I have a lot more features and this is better built. I asked for all the bells and whistles: lighting, built in electrical outlets with USB charging stations, etc... The delivery team came and assembled the units. They were fast and professional. I highly recommend Bedrooms West for good quality and great prices. The wallbed looks great in my room.

Choices are very slim. Prices are maxed out because of nationwide low inventory. Looks about 2/3…read moreempty inside compared to years past. Sort of a, "we're open, but you're going to pay big time" vibe. If you think customers will pay top dollar for floor models, good luck. Waiting months to get a new one if you order and pay in advance? I kind of think this may be the end if they can't stock the store, plus the constantly poor reviews. Will they still be in business when the new chair finally arrives? This area of town is pretty rough right now. Not a lot of incentives to go there.

Wow, I am so impressed with the service we received from the people from The Chair Outlet. They…read morewere very professional, with no pressure whatsoever. We took our time sitting in various recliners, and I think we could've sat there all day if we had wanted wanted to! My hearty thanks to Matt, for his unequaled service after the sale. I LOVE my new chair! I would not hesitate to recommend THE CHAIR OUTLET to anyone looking for a barstool, rocking chair, or recliner. They have them all!

Out of business, maybe? Sadly, the phone number is disconnected. Blah blah blah blah blah blah…read moreblah blah blah blah blah blah to fulfill the minimum word count

Was looking all over for a quality table made by ifd. This place had it! The owner gave me a great…read moredeal on the floor model since it had a few scratches (which he didn't have to do cause I didn't even notice). In the middle of a pandemic, when furniture is so scarce, it warmed my heart that they would even suggest selling me the floor model. I had my table in like 3 days. This is a privately owned business with honest owners. Chain stores ain't got nothing on this place. I will definitely be back and I'm so happy its close to my new house.

EDIT: Key Home Furnishings has now picked up this custom, "non-refundable" recliner purchased last…read moreOctober and refunded my full purchase price. I've updated my rating of the store. I won't be back, but glad they finally listened. Buyer beware, please! I am sorry to have to detail a customer service nightmare unfolding. This store appears to be a great place, with helpful associates and a decent selection. My experience has proven that after you've made your purchase, if there are problems, you won't be treated fairly or with respect as a customer. I have many years' experience in the past as a co-owner of a respected upholstery cleaning company and I am familiar with upholstery construction and how various fabrics hold up over time. I bought a Flexsteel recliner in August 2025 after many hours of consideration for the brand choice and especially the fabric. My sales rep seemed helpful and kind as I asked about the most durable fabric I could choose. I settled on my choice after that discussion and was told I'd made a good choice for my concern of durability. He had also mentioned in passing that some fabrics in the past from Flexsteel hadn't been durable enough and had been pulled from the lineup. I was told these recliners will last 30 years. The recliner arrived in October. Shortly after, I started seeing significant issues. 1) The chair squeaks and groans loudly when returning to a seated position; 2) the fabric started pilling heavily after only a few weeks in my home; 3) the batting is insufficient--this was confirmed by their 3rd-party repair service man who inspected the recliner in my home; 4) the interior of the piece reveals very shoddy workmanship, with stuffing coming out of unfinished seams, missing staples and lining fabric not attached where it should have been; 5) the right armrest fabric is noticeably crooked and their customer service rep insisted I try to work the fabric into place myself, which is impossible to do--I've tried. The repair man did not have tools when he entered my home and I thought he was there to assess, not actually do the repairs. He agreed there was insufficient batting in the recliner. I told him that if they are going to insist that I use a pill shaver to remove the pills every couple of weeks for the duration of owning this piece, and if I would have to accept the extra piece of 3rd-party batting he said he could stuff into the back rest (with nothing to be done, apparently, for the seat and footrest) I was not interested in keeping it and would ask for a refund of my purchase price. This recliner has failed the most basic of standards for a piece of any quality. I could have spent at least 6 times less on a disposable piece of furniture from Costco instead. Worst, I was now told by Barbara in customer service at Key Home that I have refused the rep's help and that therefore my warranty case is closed. I am now looking at taking this issue and my many photos (with metadata) and documentation to small claims court. I recommend, of course, that you shop elsewhere.

We were really happy with our buying experience, lovely staff, great delivery, but not as happy…read morewith our custom L-shaped Stanton chaise couch. The "feather down" is not down, we are pulling out 4-6 feathers per day, many of them the length of a finger or longer. They are difficult to remove without damaging the upholstery, which easily comes off when you grasp a quill with your fingertips. Very stabby, I cannot recommend their "down" options at all. (The Stanton website calls it a "feather blend" so I'm not sure why KEY calls it "feather down filled" on their own website, and "down" in store. I feel misled.) Also, the difference in firmness between the hard footstool & the springs in the couch means the short part of the L is higher - so your legs are elevated while your rear sinks down. We tried moving the stuffing around but it's just not enough to fix it. Still, there is always a little buyer beware when ordering custom, and we will still keep KEY in mind for our next purchase.