I chose this company because at the time it was the highest ranked moving company on yelp and many other pages. And while I had a great experience with the staff at America's Moving Services directly, the company which they hired to actually do my move was just horrendous. The subcompany gave me no delivery date. I had to call every day for over two weeks and even the day before the delivery came they said they could not give me a delivery date. Then all of my things were delivered by one guy, which was a huge problem as he was unable to carry some of my larger furniture pieces (such as my couch) by himself. He refused my help, but then dropped the furniture and scrapped up my brand new hardwood floors. He then refused to take responsibility and it turned into a 4 month battle until the moving company finally agreed to and sent me full payment to have the floors repaired. The company lost some of my boxes and again the driver said I couldn't prove it as some of the boxes had lost their identification stickers and so we were unsure which number exactly was lost. It was a nightmare and I feel cheated for the terrible service I received. read more

I chose this company because of all the raving reviews, and that was a big mistake! I planned my cross-country move a month in advance. I was given a two-day window for pick up, and I was told that I would receive a call 24-48 hours in advance. I never received that call. I had to call them, and I was told that the pick-up would occur on the second day and that I would receive a call the next day to confirm the time. I waited until 4pm the next day and then called them to see what was going on. At 4pm the day before the supposed move, I was told that they were not able to pick up my stuff because their trucks were not working, because they chose to accommodate another customer whose stuff turned out to be 4000 lbs. more than the original quote, and various other excuses. They claimed they had no idea about this until the last minute. However, I do not believe that. When I called them the day before, the person I talked to kind of hinted that something may go wrong. But they chose not to inform me until I called them. The very next day, they told me that the earliest they could realistically arrange a pick-up was in a week!!!! Thanks to America's Moving Services, my cross-country move turned into a nightmare! Because they breached the contract they agreed to, I caused a lot of inconvenience to other people, such as my landlord who was promised that I would vacate the house on a certain day. Not only did America's Moving Services ruin my move, they also caused major inconvenience to other people. I was lucky that I was able to arrange for another company to pick up sooner than AMS would have. The other company scheduled the delivery day and time right after I made reservations with them. That was a pleasant surprise after having to deal with AMS for days to no avail. I chose to ignore the bad reviews about this company. If you read some of the good reviews carefully, you'll see people saying AMS arrived late to pick up. Now I am sure they will respond to this review and come up with many excuses as to why they couldn't make this move happen on time. However, it's not about coming up with excuses; it's about delivering on the promises! I strongly recommend that you stay away from this company and take your business elsewhere. read more

First off this is a CONTRACT COMPANY. U pay them a 600$ deposit just to sit at a desk and dispatch. OK so I had a scheduled day to have my stuff picked up. The rep called me about a week or so prior to that pick-up day to ask if I would allow my stuff to be picked up earlier...I told her I couldnt b/c I was in other state (I relocated for a job) so I was flying back a day before my pick-up dates... OK fast FWD to 3 days prior to my pick-up they tell me they wouldnt be able to pick me up on my scheduled day which was on the weekend but they would be able to get it that Monday. This Monday date wouldve caused me to have to change my plane ticket & ask for 2 days off from my new job. After back & forth with this people I said OK to Monday. (OHHHHH I forgot the best part of the back&forth conversation... it was thru email b/c they had changed the switchboard on their phone lines so the phones werent working. REALLY!!!!! I told the rep I dont give a damn what number you call me from but someone needed to call me and stop with the emails when we are trying to get my stuff pick up 2 days before the date. I think I was seeing red by then.) When I said OK to Monday I went ahead & changed my ticket which cost me 150$ before I left work. When I got home from work I had an email saying "O sorry they arent gonna be able to pick up your stuff on Monday." I think it took everything in me not to cuss them out in a reply....So much that I had my friend reply back because I knew my email would have NOT been nice...mind you they are still saying they cant call out but no one thought to be professional and call from a cell/pay phone something anything! I called them the next day several times. They would pick up & say Hello Hello then hang up...no one said anything about Hello if you can hear me we are having problems with our line blah blah soooo after like the 3rd call someone answered and they hear me on the other end...the rep who answered seem like she just got up and walk to the next cubicle to get the rep I was working with... Sooo apparently there was a working phone in the building...Really???????? After all that nonsense AMS contacted a local moving company in the city to get me out of the apt and into storage on the original scheduled day.... I had to pay another 150$ to change my plane ticket from flying out on Tuesday back to Sunday.... either that or sit in another state and miss work doing nothing .....My stuff sat in storage for a month plus....The people who delivered (Legal Transportation) were very nice & professional..... I told the driver about my experience and he goes "why would you pay someone to sit at a desk to dispatch another company." Obviously, I didnt know but it will be my last... unfortunately someone else is gonna deal with AMS BS! P.S. I signed a contract statement stating that they would compensate me for my silence of not giving a bad review or compliant...well I signed the form & they credited a very small portion on my money to my account and took the rest off my original over exaggerated quote. Wellllll I decided to write my feelings on Yelp anyways & I guess they patrol these online sites because no sooner than I posted AMS emailed me stating I was going against the contract statement by writing this review... they basically wanted their money back ..either that or delete my post..... Needless to say I sent them their money back b/c I rather lose a couple hundred dollars on my end & prevent someone else from getting HORRIBLE service and be out of thousands of dollars like myself... read more

This company is first rate! I've hired them twice during the past five years and each move was flawless. I recommended them to my sister, who moved from NJ to FL this past October, and she commented many times about how pleased she was with service and the very fair price. She needed to change her original move date and the company was understanding and accommodating. The office people and the moving teams are all really good guys!!! read more

Recant previous statement over lack of morals. It's everybody's fault but there's. Its ok if they don't keep their word, when they get a sample of what they dish out they can't take it. Treat people how you want to be treated and sucess will find you. read more

MY EXPERIENCE WAS EXACTLY LIKE THE OTHER REVIEWERS!! This is a contracting company - they lied and said they were not but this is not true as the other reviewers had said. I also hired them based on high ratings on moving websites but its probably their employees posting reviews. They lost several items, damaged numerous pieces of furniture, held our stuff in storage for a week FOR NO REASON!!! Our things arrived, caked in mud. They were likely left outside for a week. On top of that, on the day of the move, the movers from the subcompany told us either we give them a $150 tip OR they would charge us for a "long carry" from the elevator to our apartment, unbelievable!!!! Like the other reviewers, we have started the horrible process of filing a claim, they are unresponsive and I was told "it will take weeks to get a response". We would have been better off hiring people off the street to do our move. Don't use this company, you will get ripped off!!! read more

Moved from Ohio to California. The company subcontracted to a no name company. Truck showed up with a hand written sign taped in the widow. When stuff arrived in California boxes were beat up - They lost my most expensive item, my guitar. Thieves! DO NOT USE THIS COMPANY read more

CLAIM: $160 DAMAGE: $2,000+ Our insurance was $.30/lb regardless of value. Initially we reviewed the higher package. This was $.60/lb regardless of value. When I first signed up with America's Moving it was because of the excellent user reviews and customer support was great over the phone. I am here writing after to share my COMPLETE dissatisfaction with the handling by America's Moving hired subcontractor "Storage Transit". The movers came from Georgia and were 6 hours late. Our pickup was only one of several stops. Nothing dedicated about it. Their truck was enormous and cut a power line going down the road. This crew was made of a father and his teenage sons. Hardly professionals to trust handling heavy valuable furniture with care. Once everything was in the truck, he explained he would likely be the person driving to our destination. A couple days pass and we did not hear anything. We moved into our new apartment with nothing. After calling I expressed the problem and was told they had to make a few more stops. Apparently OTHER customers were complaining and received priority.. I guess we should have been more vocal? Two days after the expected delivery date they came. A completely different crew came in a completely different truck. So they had to unload everything (2bedroom apt), then reload onto another truck. CHAIRS BROKEN, ELECTRONICS BROKEN, TABLES and BED-FRAME SCRATCHED. Items that were packaged extremely carefully were strangely unpacked. Heirlooms, glass and stemware were shattered. Mirrors and boxes had clear and visible signs of misuse. If service was not bad enough they then tried pushing random items onto us! "No this is not my lamp, but where is the mirror?" The mirror etc was never delivered. How did such meticulous packing of boxes and items get so mistreated? Boxes kicked in, broken or open. Black smudges/deep scratches all over hard-wood furniture and a vintage table. ANTS!!, yes ANTS!!, covered and crawled over multiple boxes with no rhyme or reason. The claims agent neglected serious consideration with our things. Repeatedly I requested for a report to be made on this incident. 3 times, on 3 forms I had to provide identical information. Our insurance was $.30/lb regardless of value. Initially we reviewed the higher package. This was $.60/lb regardless of value. Words cannot redeem the amount of damage and frustration surrounding this experience. I hope this review can accurately reflect our experience and mark a warning for potential future movers. read more

DON'T MAKE THE SAME MISTAKE WE DID AND BE FOOLED by the reviews these clowns get on moving review websites. Based on our experience, I suspect any favorable review is posted by the company itself. All they do is hire other companies to move your stuff, and they could care less about the quality of service provided by the actual mover. If you want to save yourself some $, pick a poor mover on your own without paying America's Moving referral fee. Our mover, chosen and retained by America's Moving , showed up with our stuff on a truck, but without enough men to unload it. I had to drive the mover around local parking lots while he propositioned able bodied men he thought might want to work for a day unloading his truck. When that was unsuccessful, I made some calls and had to find 2 guys willing to help. I first complained to America's Moving, They could care less and made no response. I then filed a complaint w. the Better Business Bureau. Again, they could care less. DON'T EVEN BOTHER CONTACTING THESE CROOKS. All they want is your $. Once they have been paid, you get nothing of value in return. MISERABLE BUSINESS. read more

I will be short and to the point. Truck they brought was small and would not fit all our stuff and we had leave stuff behind. They will not arrange for the pick up of rest of our stuff without charging us more (1500$)! Lot of stuff was broken on arrival. they lost a box that contained the hardware for our bed and will not pay for hiring someone to fix my bed or send someone to fix it. The whole responsibility is left on me to sought out and and are giving me 1/10th of the price of bed in compensation for bed and broken itemS!!. Once they received there money they didnt care much. I will stay away from them. read more

Note that for the vast majority of moves, this company is merely a brokerage (after filing a BBB complaint with them they state that they have 6 trucks of their own, though it seems for most customers they are merely a brokerage), so you are more or less paying them hundreds of dollars to pick up a phone book and call a local moving agency for you. The local agency they connected us with damaged many of our belongings, and AMS assumed no responsibility. They also had no information about the location of our belongings or our delivery dates at many points during the move, and 8 phone calls and dozens of e-mails later, we finally got ahold of a supervisor that gave us the contact information for the local company that actually had our belongings in storage and we started working directly with them. Again, you're paying AMS hundreds of dollars to pick up the phone and call someone else, and once they have your deposit the quality of customer service dramatically declines. Also, be sure for any move that you get an on-site, legally binding estimate. We went through a whole inventory process over the phone with the AMS representative, and it seemed thorough...but once the local company they had connected us with had our belongings, the cost went up by another 60%. Phone/online estimates mean exactly nothing. You will simply not save money or time by going with a phone/online estimate. Like many of the other Yelp reviewers, I am suspicious that the many positive reviews for AMS posted on other sites must be fake. Thank goodness for Yelp, which makes an effort to filter out fake reviews. As evidence for my suspicion, you will notice that, at the time of this posting, 18 other reviews have been filtered out by Yelp, most of which are overwhelmingly positive. Note also that most of the positive reviews on moverreviews.com fail to mention AMS's role as a brokerage service in the move, whereas all of the negative reviews posted here mention this role. read more

BEWARE!!!!! Do not use this company. They contract with other companies and do not own trucks themselves. We learned the hard way. We moved from New Orleans to Myrtle Beach and 12 hours before our truck was to arrive, they called to say that the truck made a pick up in Houston before our scheduled pick up and was FULL, therefore could not pick up our stuff. They made no effort to try scheduling a different truck. Long story short, we were SOL and had to rent 2 Uhauls to move 14 hours away with a 2 year old. The whole experience was a night mare. DO NOT use this company. You will be sorry..... read more

We used this company to move from Ohio to California because of the good reviews on other sites. The experience with America's Moving Services before the move was pleasant. They were professional and worked with me. It was when the time came to actually move that things got bad. They subcontracted to a company called On Time Movers. AMS and I agreed on Thursday, February 9th as the pick up date and I was called by an AMS agent and told they would be at the house between 8-10 am. So I woke up early and went to my house to wait for them. And wait, and wait and wait. After about 6 hours I received a call from On Time Movers, the actual company conducting the move. The driver called me and said he was in another part of the country and he had no idea why I was told early in the morning because there was no way they would have made it. He told me it would be another two hours. So I waited. Received a call back at around 5 pm that night and he said it would be another two hours. Finally he called back at around 9 pm the day the move was scheduled and said he would definitely be there within an hour. It was winter in Ohio and I was supposed to be leaving to drive across the country very early the next day. I didn't have the time or patience to sit around while they moved our entire house in the dark. So we agreed to have them come the next day, Friday at 8 am. Of course the driver was late and when they arrived they drove a small white truck with a piece of paper taped to the side of the door reading "On Time Moving". The move took about 7 hours and we were scheduled to leave to drive to California. Luckily my dad stayed at the house and we were able to head out around noon, many hours after our scheduled departure time. The rest of our problems with the company occurred when they delivered our things. The boxes were ripped and smashed, our dresser was damaged and now wobbles, they couldn't find parts of our bed, the handles of our filing cabinet were ripped off and the movers couldn't provide any answer as to how that happened. The worst part though was that they lost my husband's electric guitar, a $1000 item. They tried to say they never had it because we had also moved an acoustic guitar and that was the only one they "remembered" moving. We had to make several phone calls just to get a chance to file a dispute and we were forced to work with On Time Moving, AMS claimed no responsibility. We never found the guitar and we never received any follow up information from On Time Moving about getting reimbursed. DO NOT USE THIS COMPANY! They contract out to a company that you have no control over and it is not a reputable company. Horrible execution. read more

My story sounds eerily similar to all the other reviews--late pickup, late delivery, damaged and lost items, and no apologies. Stay away from this company; they're horrible. read more

This organization is a scam. They quoted me a price and I accepted. Then they subcontracted it to an actual mover who picked up my furniture. They then told me I had to a pay a price 50% higher and when I pointed to the contract, they said that they had no control over it and I had to work it out with the moving company that I had no contract with. If I didn't pay (and sign a document stating I would not dispute the credit card charges), then I would not get my furniture. They then just stopped returning my calls. I had no choice but to pay the extortion. To this day, three months later, they have not returned any of my attempts to contact them. read more

I really would WARN to all customers, that AMS not only they hires "cheapo" movers but also they do not support any claims etc you will ever submit. They have completely dishonest practices and not sure how they even got some rating from BBB. I used their service in 2012 while I was moving and I could not find a single saving grace for this organization. Below is what I can objectively point out to warn you why I am stating as above: - 1. To begin with their movers came at 6:00 pm in the evening (against a promised time of early am.) - what a surprise that they even showed up because all day I kept calling and the only message I was getting was "they are on their way, - they will come once they come". 2. Movers were extremely unprofessional, half naked, and just entered straight into the house with all the dirt on their shoes on our clean carpet. 3. They started packing - with the " cheapest materials one could ever buy". packaging was horrible and they just started "dumping" things in to the boxes". 4. They stayed and continued packing until 1 am at night, despite our several reminders that we have a small baby in the house and they need to leave.I can not explain how much uncomfortable it was with kids needing to sleep and movers not willing to leave. 5. They did not bring any blanket wraps for the furniture and simply packed all of our furniture in papers. It RUINED all of our furnitue. And no claim has ever been processes. 6. We were late for everything that was tied to this move because of this comapny. 7. When they showed up for delivery they did not assemble the furniture, left all of our racks un assembled, dumped boxes everywhere, kept smoking in the garage, Their customer sevice is next to useless. despite our several complaints they never even once returned a single sorry email or even mentioned a word on the claims. In this move, they damaged all of furniture, did not complete the job on time and complete, were unprofessional. I will never ever recommend their services to anyone else. POOR POOR job. They do not deserve even single star read more

On September 20th America's Moving Services relocated my family to Las Vegas via Akron, Ohio. I am shocked to read the reviews on yelp because our move was absolutely perfect in every way. I can't speak for the reviewers on this website only for myself. We were referred to AMS through friends of the family who had used them for their move and had nothing but nice things to say. Their truck came on time, and Ian and Craig were terrific. They quoted us $4,090.00 and the final charge was $3,980.00. Again, I can't speak for these folks, but as far as our move went, it was flawless and we wouldn't hesitate to use them again. read more

BUYER BEWARE!!! I hired this company to pack and move me from Alabama to Calif. They subcontracted my move to another company. They "ONTIME MOVING" did a terrible job. when my things finally arrived I have lots of damage/loss. In my opinion it is the responsibility of America's Moving Services to make this right, They say NO. What do you think.. read more

If I could give a zero I would. They are dishonest, uncaring and absolutely horrible at customer service. They come across as sweet, polite southerners but in reality they refuse to help in any way. The basic story is that with their help (this was my first move) they grossly underestimated my belongings (by 75%), I alerted them that it was too far of an underestimation but they politely said don't worry about it. Movers showed up and the truck was too small so they had to arrange a second truck. Because of this 2 truck problem, the movers held my items hostage for 39 days because it wasn't worth their while to send 2 trucks out to my new home until they had enough business in the area to do so. They didn't care one bit that I was sleeping on an air mattress and sitting in camping stools for over 3 weeks in my new house. Do not let their southern accent and empty promises fool you. HORRIBLE company. read more