On July 31, I called the America's Tire on Cleveland Ave in Santa Rosa to ask about a specific tire for my truck. I specifically asked if it would work, and Chris told me, "I don't see why not." Based on that conversation, I ordered the tires. I left my truck at the store all day, hoping to have them installed. Unfortunately, the tires arrived late, which I understand was outside the store's control. I made another appointment for the following day, drove back to the store, checked in, and waited about 25 minutes before being told the tires didn't meet the load requirements for my truck and they would not install them. To be fair, the staff did take the time to look into other tire sizes and brands and even contacted another store, but they were unable to find an acceptable alternative. My frustration isn't that they refused to install the tires if they didn't meet the proper specifications--that was the right decision. My frustration is that this should have been determined before the tires were ordered and before I made multiple trips to the store. A little more attention to detail on the front end would have saved everyone a lot of time and frustration. Overall, it was a very disappointing experience, and based on what I experienced, I can't recommend the Cleveland Ave location. read more

Here's the Good the Bad and the Ugly about America's tire and the location on Cleveland Avenue. GOOD. They do a first class job installing tires efficiently and cleanly with good balancing and, amazingly, the correct tire pressure. This last item seems trivial but it is the first time in decades a tire shop actually got the pressures correct; they are usually way too high. Staff is friendly and seem well trained. Waiting room is sterile, not a place you want to spend a lot of time and while there are wheels in there for you to look at, oddly, not a single tire. Waiting room is clean though, chairs are comfortable and make sure if you are to be there a while you bring any drinks or snacks as all they have is a water fountain. One would think they would have an example of each of their most popular tires in each category in there but, no, not a single one to see. BAD. The website allows you order tires and pay for them only to be told they are out of stock locally and nationally. They were correct as I could not find them anywhere either as my size is "odd" for this fay and age it seems at 195/50-15 for my 1994 Miata. There was no immediate credit issues so I contacted HQ to do that before ordering more tires on line, ensuring they were available at other locations on the web other than America's Tire. No they are not the lowest priced tires as they advertise. Costco is as they include hazard damage in their pricing while America's tire does not. Costco does not carry my size of tire though. THE UGLY. Do not make the mistake I made by going towards Guerneville Road on the small lane leading there as there is no actual curb cut to enter and exit dead ahead; it is oddly 20 feet to the left. I unfortunately did not realize that as there is no sign or barriers so over the curb i went in the Miata smashing down on the frame rails. I don't believe there was any damage but a lower car would have suffered severe damage. There needs to be a sign or barrier telling you there is no exit there and directing you 20 feet to the left. Better to simply exit on Cleveland Avenue which is how I had come in. I would return but I'd like to see me be the last person to smash the underside of their car exiting on what looks like a driveway exit onto Guerneville Road. read more

America's Tire - Tires Near Me - Santa Rosa, California

My wife took our SUV in for an emergency tire repair. They couldn't fix the tire, but they did have a new set of tires in stock. We were impressed as it is a very odd size. They also got her in at 4:30 PM and we're out by 5:30. Impressive service! read more

Very busy place, most times. Best thing to do is make an appointment. They get on the appointments as best they can and you can usually get out of there in under an hour, even with a 4 tire purchase. They offer free rotation during the life of the tire. Have purchased at least 5 sets of tires for various cars and they have excellent prices. read more

America's Tires is the absolute best of the best: best quality, service, and price. They replaced my tires free of charge, just because I bought them from America's Tires (with a small insurance fee). Other companies would never. I will only buy my tires here. I first heard about America's Tires through word of mouth. My only suggestion is to invest more in its social media strategy as a discovery channel so more people can find and experience America's Tires. Over the years, I've seen that America's Tires is a very fair company, and the culture of integrity is very strong. The employees here work very hard, and offer incredible service. America's Tires is easily one of my favorite brands. Thank you for all that you do, and I hope to see this brand continue to succeed. read more

America's Tire - Integrity: a core value I experience at America's Tires. - Tires Near Me - Santa Rosa, California

Customer service here is superior. I came in with a back tire nearly to the ground, fully expecting to get a new tire. I walked in on a busy weekday afternoon and was helped right away. They told me it would be a few hours, but that was perfectly fine. I caught a ride and headed home. I received a text just before closing time that my car was ready and when i arrived, J was told that they were able to patch up the hole, NO CHARGE. This was actually really nice of them because I hadnt purchased my tires from them, in fact..I had came here because the shop I had purchased from told me they were too busy and basically kicked me out. I apprrciate this staff, I'll be purchasing from them in the future. read more

This is the worst America's Tire location I've ever visited. The staff clearly have no idea how to treat customers. I was made to feel like I was an annoyance just for being there. Completely unprofessional and unacceptable. I won't be coming back. read more

For years I've purchased my tires at America's Tire on Cleveland for all three of my vehicles. I made an appointment to have my tires rotated for today. I brought my vehicle in. According to the guy I was dealing with (I don't want to publicly publish his name) one tire had 5/32 tread and three had 4/32. I told him I planned on getting new tires in a few months, from them, as usual. He refused to rotate my tires because "it would be a waist of time". It doesn't make me want to keep buying tires here. read more

I don't trust myself on websites, so I went to this location to order 4 tires and make an appointment to have them installed and mounted. To my surprise, the guy who waited on me asked me if I wanted them installed now. It was about 10:30 on a Saturday morning. Great. He said it would take an hour to an hour and a half. I gave him the key, and hoofed it to the library about 2 blocks away. Read the NY Times, went back, got the key, and was out of there in slightly under 2 hours, without having made an appointment. Good price, great service, minimal time. Don't know what else to ask for. read more

Quality of tires I got exactly what I requested Service above and beyond Scott was my sales man Value I can never go wrong choosing American tires Scott was thorough patient and knowledgeable he was competent and confident selling the tires I so desperately needed. Cheers to you sir read more

Our friend who also owns a Tesla recommended this place. We were very pleased. Fixed our flat tire within 1 hour, very professional and friendly. We will definitely use them for our future tire needs. read more

fair price and delivery of tire to store very good. very bad customer service. set an appointment to have one tire installed and showed up at the appointed time and was told to wait in line. 30 minutes later there were 10 customers being serviced ahead of me with no appointments. Service desk goal was to upsell customers not provide service. Took my tire and had it installed elsewhere in 15 minutes. read more

nice of them to fill your tires but if you go look at there floor where they put air full of metal screws and things that can damage tire talk about popping your tire there so you have to buy from them but don't listen to me look around when you go read more

We ordered tires that were difficult to get and took longer than expected but once we arrived for our service, they were so friendly and professional. They were sincerely apologetic about the tough time we all had getting the tires here. I want to point out Parker specifically for being on top of everything once we arrived and communicating clearly what happened. read more

Showed up at 5 till closing with bad tires. They checked them out and pulled the car right in. Got me on the road in 15 min with new blades too. read more

I made an appointment and prepaid everything online beforehand. I was out the door with a new set of tires within 30 minutes. Seriously good service read more

Stellar customer service. Staff is friendly and helpful. Love their warranty as well- I had two tire issues in the first month, the second required a full replacement- all I to pay was $30 for the new warranty. read more

First off, Edgar our salesman was amazingly helpful. He took excellent care of us over a holiday weekend when we blew a tire in Anchor Bay. Then the tech got on swapping tires as quick as could be and was very courteous with regard to our predicament. I believe his name might have been Devin. read more

Excellent service, excellent product, excellent price. The employees and especially Scott, the manager were top notch. The whole process took about 1/2 hour. Highly recommend and will be doing business with them again. read more

I got a flat on 101 in the morning, had AAA come out and put a spare on, but wanted to get the tire fixed today. I went to AAA Tire first and they told me it would be 1 1/2 -2 hours to fix the flat. I called Firestone and two other places and got the same results. On a whim I drove over to America's Tire just as they were opening & they fit me right in. The whole transaction took less than 30 minutes and they didn't even charge! All the employees seemed knowledgeable and hands on. 10/10 experience after a rough start to the morning! read more

Had an issue with my tire purchased from them. And Chris and Ronald absolutely handled things! They stayed late in the store to get me driving safely. I'm happy. Thanks Chris and Ronald who showed up in the dark to fix my tire! read more

My electrician noticed I had a screw in my rear tire. Luckily, my tire didn't lose air so I went to take it to American Tire. Came in around 8:20 am to see if they can squeeze me in and prepared to pay for the repair. They took maybe less than and hour and didn't charge for the patch. I was pretty amazed they didn't charge for the labor and were prompt. I appreciate the service and professionalism. read more

Our family has had consistently excellent service at America's Tire on Cleveland Ave, SR. We've brought all our family vehicles here for several years now and they have been solid every time. The online booking is easy, they're open weekends, the staff doesn't pressure you into unnecessary upsells and they have been accurate in how long your service visit will take. My most recent appointment for a Tire Pressure Monitoring Sensor problem was a perfect example: booked online, a tech quickly diagnosed the faulty sensor (and confirmed my tire wear was fine and I did not need new tires), and I was out in under an hour. The total cost, including parts and labor, was about $85 (I am confident this is less than most dealerships would charge for labor alone). Highly recommend their professional and efficient team. read more

I had a screw in my tire right in the center. I waited in line for 20 minutes and then told the service guy that I needed a repair. We walked out to my car and he said he couldn't repair it and that I needed a new tire because of worn tread on the inside of the tire, so I'd have to buy a new tire. My tires are not that old and I thought it was ridiculous. I drove up the street to Santa Rosa tire where they quickly repaired it for $25. I was in and out in 15 minutes. read more

Santa Rosa americas tires.. Never coming back to this tire shop. I had a flat and they didn't even take the time to pull my tire out and check what was going on. Instead one of the service writers/receptionist said it was worn out and needed to be replaced by just taking a look from my trunk. (My car is brand new/tires brand new) They also said they'd order the new tire and call me the next day to get them replaced but never called to follow up. I ended up going to the americas tire in Rohnert park and they took great care of me. The took my tire out and checked what the issue was and had everything fixed within 30 mins. My tires did not need to be replaced. They even said it last quite a long time. I'm very upset with the Santa Rosa shop... I wouldn't even give this shop one star if I didn't have to. read more

Great service. Giving 4 stars because they took a little longer than they anticipated. However I would rather them do it right and now try to speed through it. read more

Service was good but my lug nut key and nut locks were missing. I took my Honda 2020 to get a flat tire fixed. The person that came out with me to check the flat tire asked me for my lug nut key, I gave it to him. I picked up my car, everything was good until I got another flat tire. I looked for my lug nut key and it was missing, but not just that, my nut locks were missing. read more

We always enjoy taking the vehicles here. It's always a deal, and the people are nice. Once someone helped me put in some hub caps, I just snapped them on for me since I am a duts. We stopped today to get the air checked. Dylan was curious and fast! He replaced the rubber tops that were missing. Always great service read more

Look, dealing with anything vehicle related makes me want to cry. It's expensive, frustrating, and time consuming. But every single time I go to Americas Tire, either this location or the Rohnert Park one (which I think shares staff), I feel taken care of, respected, heard, and am helped quickly and with the upmost care. It's always faster, easier, and cheaper than I expect it to be, no matter how slammed they are. Truly the best. Thank you to the entire team for always taking care of me! read more

This place is awesome!! Rotated my tires and even fixed what was making my tires lose air. They did this all for Free!!! I have always and will always get my tires from them they take care of their customers. read more

I love this place always give me a good deal have a lot of tire in stock. They are fast and reliable. My advice John was awesome and they explain everything to you. If you need ties or a tire repair come give that a shot. And there are right across from coddingtown mall so you can get some shopping in at the same time. read more

America's Tire - Inside of shop - Tires Near Me - Santa Rosa, California

On Tuesday, December 24th, I had my tires inspected, rebalanced, and rotated. When I arrived home, one of my hubcaps was missing. Obviously, the hubcap was not secured properly. My car is a 2019 vehicle. I have never lost a hubcap in the 5 years I have owned the car. I immediately contacted America's Tire and asked to speak to the manager. On my second phone call attempt I was able to speak to Chris the manager. He was very cordial and polite. When I told him what had happened, he offered to "make it right" by ordering me a hubcap. I was thrilled! I thought, wow! This is great customer service! He asked that I drive back to the store so he could get info needed for ordering me another hubcap. When I arrived at approximately 12:30ish, I was told that he had left for the day. Another employee took a picture of my hubcap to give to Chris to place the order. The following Monday morning, I called to speak to Chris. I was put on hold for 6+ minutes before I was informed that Chris was on a "conference call". My phone number was given and I have yet to hear back from Chris. I have been a loyal customer for more than 15 years. Chris blatantly lied to me and lacked the nerve to return my call. I am sure he never placed an order for the hubcap. My hubcap is missing and now I have to pay for another one. It will cost me $118 to replace my hubcap. No, it's not a lot of money, but it's my money. How is this my fault? Why am I paying for their mistake? This is terrible customer service as far as I am concern. I will be contacting America's Tire Regional Office on this manager. Maybe something will come from this review, maybe not, but you all need to know that this manager is a liar. If the manager lies, I can only assume that the employees lie too. Leading by example. You have lost this loyal customer. I am so disappointed... read more

Been here a few times and I purchase my tires from them. They have patched my tires a few times free of charge. Highly recommend buying from America's Tire everytime! read more

I just needed a quick slow-leak repair, and they treated me perfectly professionally! They even overestimated the timeframe, which is great because they took faster than that, and the repair ended up being free! Thank you, AT! read more

Being a woman, it's always really intimidating to have anything to with my car fixed. I've been scammed so many times elsewhere. I just assumed it was everywhere and that's just how the business goes , but Scott was so kind, made me feel really comfortable, and did everything he could to get me out the door with a safer car for a good price. I don't think I will ever go anywhere else again. 10/10 service and they were also really quick read more

didn't put my bolts on right and all the way, missing 3 bolts. wanted to get my tires changed and paid $611 for a halfassed job read more

America's Tire - missing bolt - Tires Near Me - Santa Rosa, California

this is a SHOUT-OUT to Chris the store manager. When "things don't go right", he steps up to the plate and makes sure you end up a happy customer! I would expect nothing less from America's Tire. I have been a loyal customer for 40 years, and though there are bound to be a few hiccups here and there, having purchased well over a hundred tires, Americas Tire continues to rank very high with very caring excellent service. Good WORK Chris, I can be difficult sometimes, and fair, but you listened and made it right. read more

Now if you ever need to go somewhere for quality, upfront and amazing service I highly recommend you pick this America's tire. The team here are highly trained and knowledgeable for all products that they offer and quickly get the best prices around to help you keep yourself on the road. Fernando Mendoza the assistant manager made this trip absolutely perfect. A simple transition into fixing a problem with tire availability and just simply comping the difference with an explanation of the error and correction left me speechless. Being a long time customer of Americas tire, I value and recommend this store specifically for all of those in the Santa Rosa area. read more

The worker's there took great care of me, specifically Edgar. He correctly filled my tires up with the right psi and gave me great customer service, chatting with me throughout the process. He ensured me that if I had any more questions to just come back at any time and they'll take care of me again. Great customer service from Edgar! read more

Great service, quick to assist, but can be busy. They had a line to the door. I'm glad they had restrooms! I love America's tire and I share them with family and friends. I get my tires here, with the free tire rotations and air checks. They are worth the cost of tires. Mine were last 59.99 each (plus tax, taxes, etc.) And if they don't last the warranty, they prorate the reimbursement and put the credit towards new tires. I'm very pleased with them. read more