This review is not for this specific agent, it is for GEICO car insurance Costomer Service for…read moreTowing cars. I had an appointment for today between 7-9 am but nobody came to tow my car and even they didn't give me a call. At 9:30 I reported this, I was told that they come in 9 min, but nobody came.I called again at 10:30 was on hold and talk to them for almost 15 min and my call disconnected. I called again and explain from the beginning for another insurance expert, again for 20-30 min talking and holding but disconnected again. Called them again and explained everything from the beginning for 4th insurance expert which took 33 min and finally she said my appointment is cancelled with no reason and she gave me a new appointment!! Zero star for GEICO car insurance services.

They were very unprofessional over the phone. I spoke to two different people, and neither one of…read morethem explained the policies to me. Eric Mays spelled my name wrong when I spelled it out for him. He didn't explain anything to me, but I called another location and they were much better.

This review is in response to the negative review left for Ed Thompson - State Farm. I've been with…read moreEd Thompson - State Farm for 30 years and have nothing but good things to say about him, his staff and State Farm. They've always treated my family very fairly when we've had to file a claim. I'm not trying to persuade anyone reading my review to go with Ed Thompson - State Farm but, I will say this. Find a "reputable" Insurance Company with an agent you like. Stick with them, build a rapport and don't go with another Insurance Company just to save a few bucks annually. It never works out and you'll lose in the long run. Good luck with your decision!

Where do I start? I was with another insurance company for about 10 yrs. But after listening to the…read morerecommendations of several friends about how awesome State Farm was, I decided to switch auto insurance companies. After calling Ed Thompson's State Farm location in Pearland, TX, answering all questions, and receiving a quote, I became a State Farm member. Well, one week after I became insured, State Farm asked me for proof of address, I provided it. Then several days later, I was questioned about my name change, well, I got married. Then a week passed and I was asked to provide proof of prior insurance, and yup you guessed it, I provided the documents. And then just two days ago I was asked to provide proof of purchase. So I called my auto finance company and was given a copy of Proof of Purchase, which I provided to State Farm yesterday. After providing everything State Farm requested, I received a call yesterday evening stating that they are cancelling my policy effective immediately. I was shocked, confused, then sad, then upset!!! After asking why several times, I could not be given a reason for the cancellation. I have had continuous insurance for years and no accidents. I could not believe I was being treated this way! I was told that I could reapply and that my payments would go up an additional $200 per month on top of what I was paying! That's ridiculous! So I was left with the following options: 1) Reapply and pay the increased monthly payments, 2) go crawling back to my previous insurance company and hope and pray they accept me back, or 3) shop around for another insurance company, which would cause another hit to my credit score!! Ed Thompson's office has caused me unnecessary stress, embarrassment, and a huge headache!!! I would steer clear of this office! I will do everything in my power to let everyone in Pearland, TX know NOT to do business with his office! This is not what I expected from State Farm and this will not be the last they hear from me.

Alexis was excellent throughout our home buying process. She was responsive, patient, and very…read morehelpful during a stressful time when a lot of moving parts were changing quickly. She helped us get homeowners insurance with windstorm coverage and bundled it with our auto insurance, and she stayed on top of everything from quotes to documents to follow-up. What stood out most was how available and engaged Alexis was. She worked with both me and my wife, answered our questions clearly, adjusted quotes based on our needs, helped explain flood coverage options, provided next steps, and kept communication moving with our lender during closing. Even when our loan situation became uncertain, Alexis was understanding, reassuring, and continued to help us navigate things professionally. Alexis made a complicated process feel much more manageable, and we really appreciated her responsiveness, professionalism, and care. I would absolutely recommend Alexis to anyone needing home and auto insurance.

Recently looked into 2nd house as investment property and had so many questions as this was new to…read moreus. Mary Elizabeth Walker at Albright Family Insurance representing Allstate was very knowledgable and informative. With her expertise we eased into the proper insurance coverage treatment for our purchase and closed on the new property in another county today! We would not want to deal with anyone else. This company already handles our current home and has been our go-to people for Auto insurance as well. Best competitive rates around. We are in good hands indeed!!

I get great customer service. Miranda always helps me understand my insurance. Highly recommend!read more

Judy and her staff have been my home and auto resource for multiple years. They are very thorough,…read moreknowledgeable, and friendly. I highly recommend them to anyone that is needing to bundle coverages for home and auto.

Called Insurance Plus Agencies LLC in Pearland for a non-owner auto insurance quote…read more Karina collected all my personal information, ran it through their system, and only then returned to say she couldn't help me because the policy 'doesn't cover anything. When I questioned why this policy even exists, she argued instead of explaining or offering alternatives. She could have been upfront from the very first moment I asked about it -- instead of wasting my time with unnecessary personal information. Extremely disappointing and unhelpful customer service. Buyers, be aware."

Got a new rv policy thru Insurance Plus Agencies. Scott was amazing! I felt comfortable and not…read morerushed thru anything. I asked all the questions I had, and Scott was happy to answer it all! My policy is cheaper than my previous provider Geico. I am happy with it. I will return to get more if needed! I highly recommend Scott Thomas at the Pearland location!