Make sure you bring an eye mask because the light that blinks every 90 seconds will drive you NUTS…read moreall night.. when you bring it to the staffs attention they laugh and say, yeah, we know. Second, if you want to try and sleep between the lights blinking all night whatever you do DO NOT let them put you anywhere near the elevator. It was so DAMN loud every time someone stopped on our floor. But what did it for me and had me checking out early was something I know the lady meant to be kind but I (women) travel for business 70% of the time by myself and this was my breaking point. My husband went down to get a bit of breakfast and had his hands full coming back to the room. The lady swiped her key and let him right in. Are you Kidding me!!!! So that's how easy it is to let someone into a room at your hotel? The least she could have done was taken his card in his hand and done it. She had NO idea if that was his room or not! Sorry, but if your guests safety is NOT your top priority I will make sure and do a review and let ALL women know they are not safe in your hotel. Please go somewhere else!

Spent 3 nights here recently and had an excellent experience. Hotel was clean, staff was helpful…read moreand parking was easy. Hotel is right off 94, but not so close you can hear the highway. Free breakfast was delicious and served in a clean, well kept dining area. Would absolutely stay here again.

The beds are super comfortable...exactly what you want after a long day. Nice bonus having both a…read moremini fridge and microwave in the room, which makes it feel a little more convenient than your average hotel. I stocked up at a nearby Walmart. Tons of eating options within walking distance.

Below Hampton standards. Bad management, bad housekeeping…read more You get housekeeping every other day except on request. Our room was not refreshed for two days straight and we had specifically requested a refresh the second morning only later to arrive to a messy room. The management gave me a fake and insincere apology that housekeeping had gone home and basically I was SOL. She stood there with a stonewalling face while offering towels. She might have suggested moving us to a fresh room. Disappointing and subpar

Very nice hotel. It was very clean. The bed was comfortable. Nice breakfast offering, and the…read morestaff, both at check in and check out were very friendly and accommodating. We would definitely stay here again if we pass this way.

I usually stay in Marriott's so I was a little nervous to stay here. However, it was very clean and…read morethey had delicious breakfast! I slept well and would stay here again. Great price for a nice stay!

We have called 3 days in a row to speak to a manager but he is never there. We've asked him to…read morecall us but he has not. We booked the hotel due to the pool. Upon arrival there was a loud bunch of people in the pool area. The music was really loud and there were open glass liquor bottles around. There was no way we were going in there. Shortly after that we heard yelling and someone saying they were going to call the police. Apparently there as a homeless man wandering around. Yikes. Besides that the room was musty, only 1 of the 3 lights above the sink were working. It was not a great stay. Thank goodness it was only 1 night.

BED BUGS & VERY Poor Management Response…read more My husband, our 2-year-old daughter, and I stayed here for a wedding from 9/19-9/21. My sister and her boyfriend stayed in the room across the hall. I'm sharing our direct experience so others can make an informed decision. The first night was uneventful, though our room had a strange smell and didn't feel very clean. We stayed because of the wedding. The night after we checked out, I found multiple bites all over my daughter's back. They became swollen and painful enough that she needed steroids. Around the same time, my sister--who was still in her room--found a live bug. She physically brought it to the front desk, and staff saw it and acknowledged it was a bug. I later noticed I also had several bites on my chest. We immediately began trying to reach the manager, Sanjay. For weeks, neither my sister nor I could get a call back. Staff repeatedly told us he was out of town. I finally reached him well over two weeks later. When we finally spoke, I felt he was dismissive and unprofessional, even when discussing our toddler's medical treatment. He refused a full refund--in fact, we never received any refund at all--despite the situation and the expenses we paid afterward (medical, hot-drying/ruining clothes, and hiring a detection dog to check our home and car). He also asked for my daughter's medical records, which I was not comfortable providing due to privacy. My husband later called, and that conversation also became extremely defensive. The manager claimed the bug my sister brought to the front desk was "a wood chip," even though she had watched it moving and the staff had already seen it and agreed with it being a bed bug. He repeatedly referred to my husband as "your lawyer husband," which came across as rude and unprofessional. I was also told that the health department had been contacted. When I called them myself, I was told they were not and haven't been notified at that time (this was nearly a MONTH later). They eventually checked only the rooms we stayed in--and that was about a month after our stay. When I spoke to Tammy the employee at the desk 3 days later, they had no record of any issue and the room was still open... which is highly concerning. At that point, we refused further direct communication with the manager and worked only through corporate. Even corporate staff expressed they were surprised that a refund hadn't been offered. Instead, we were eventually told we were placed on a "do not stay" list. Honestly, that's fine--after this experience, I would never return. This situation cost our family close to $1,000, not including the stress and worry over our toddler's reaction to the bites. And we never received any refund of any kind. I waited to write this until I had cooled down so I could be clear and factual. I can only speak to our firsthand experience, but based on that experience, I personally would not stay here again and strongly encourage others to use caution. I see another recent review also stated bed bugs were found (and that was not from my sister or her boyfriend), so we are not the only ones experiencing this. Please use caution when staying.

We walked into our room to find dirty shoe prints all over the entry floor and bathroom floor. The…read moreHVAC in the hallway was loud and vibrated the wall in our room. The unit in the room wasn't quiet either. In the morning we heard a steady banging noise that was coming from the ceiling/wall area and probably was from the plumbing.

This hotel is like so many of the Holiday Inn Express's that are relatively new. They look good,…read moreand have updated amenities but are built so cheaply when it comes to privacy and sound proofing. Loud TV next door? Your going to be listening! People upstairs have kids? Your going to hear every footstep pounding in your room! I have stayed at this location a few times and unfortunately two of the times I was unlucky and got a room with the noisy neighbors. I don't blame the neighbors totally, it mainly the shitty thin walls and ceiling. Last night took the cake! Actually had to switch rooms at 11:30pm. Upstairs room had kids running all night long. Started at 8pm and then they went to the pool (I know because I could hear the conversations! ). When they came back from the pool at around 10:30 it was party time! At 11:30, it was still going strong. So I called and asked the front desk for a different room, The young man working was understanding and did apologize and gave me a new room. Changing rooms at 11:30pm sucks, but I was happy I got into a quiet room eventually. I was a little put off while I was exchanging my keys that night however. There was a group of 5 checking in with no masks (even though there where signs staying Masks Must Be Worn). I guess I get it.... this guy working the late shift doesn't want to put up with anti-maskers.... but what about the people who do follow the rules? Bottom line.... don't mind this hotel if I get decent (or no) neighbors. Otherwise, quickly ask for a change! Or better yet... ask for the top floor at check in.

Clean place, reasonably priced…read more You're not going to get a better value around here. I thought of docking them a star because the HVAC did not have a Fan setting, but that would be nitpicking. The welcome basket when we checked in was a nice touch. I'm not sure why the website says "Tiny TVs". Ours was big. I don't think we had a deluxe room. Speaking of which, take advantage of their online upgrade if you can. Tip: Check out Willow River State Park if you have some time. Tip: Enjoy Joe To Go just down the road (if you love coffee).

This this motel while having very clean and nice amenities has owners that are responsive and go…read morebeyond the call for good service. I lost my cell phone and I had no idea where it was. Not only were they able to track it down, in a nearby target parking lot and I have no idea how it got there, they also contacted my husband calif to let him know what had happened and to act as a intermediary between me and my husband until I was able to get my cell phone back. Again, a very nice motel with good, clean amenities, but it is the owners which make it special! I will definitely stay there again when I return to Hudson, Wisconsin next year.

I had one of the most memorable hotel stays of my life this past weekend…read more From before we even arrived, I knew we were in good hands. i booked online but called the front desk as I had a special request. Chris was incredible. We arrived a few days later and pulled right up for Lora's valet to park our car. We checked in and the lobby is so beautiful and smelled so good, we immediately felt relaxed. Our room was the Premier King and was stunning. I don't even know where to begin. The decor with the exposed old cream brick mixed with velvet and moody decor- I knew this place was somewhere special. The room was so thoughtfully designed. From the golden rabbit door knocker (there's a lot of symbolism throughout the hotel) to the sleek wardrobe with steamer and plenty of hangers (I'm happy hotels are getting away from closets that just eat up so much space), I was taking notes of everything that exceeded my expectations. The Honor bar was full of snacks and....other goodies that one may need and had local treats and cocktails too! There's a bluetooth Tivoli radio next to the bed so we were able to listen to our own tunes while we got ready for our night out. After we got home that night, we sat by the fireplace outside the hotel for a bit to wind down. It was so nice. Then we got ready for bed and let me tell you never have I ever had such a good sleep in a hotel. That bed was HEAVEN. I have a bad neck and I'm always nervous I'll have a flare up from hotel pillows and mattresses and you could not pry me out of that bed. The bathroom is amazing and the bath products are CO Bigalow- nice! The shower was literally perfect. I know this is so random to comment on but when you want to shower but not wash your hair and you aren't at your home shower, it's a bit of a drag. Not here! Idk who designed this shower but it had the perfect stream angle and flow to allow you to be warm and shower while keeping your head out of the water. Pressure was perfect. I want this shower in my home and I want it in my home today. Lastly, in a world where trendy hotels insist on BARN Doors for bathroom, Lora knows that it doesn't matter how long you've been married, bathroom visits for any reason deserve privacy and a REAL door. I loathe barn doors with every fiber of my being and I am grateful that such a hip and stylish hotel keeps the important things standard! They have a beautful restaurant, Feller, and bar, The Long Goodbye. Somehow time got away from us and we didn't get to try either! But their coffee and homemade granola bars at MADE were delicious. Overall, this is one of the best hotels I have ever stayed at and I cannot wait to come back. I will be recommending it to anyone with ears. The room, bed, shower, and customer service (Thank you, Chris you are a star!!), thoroughly exceeded my expectations. Just a note, as you're right on Main street, I suggest bringing ear plugs. The night life in Stillwater is booming on the weekend! Thank you, Lora. See you again and again.

Charming and comfortable hotel in the heart of downtown Stillwater. But smaller sized room without…read morea desk, couch, or any chair was tough. You will immediately fall in love with this very charming hotel with a coffee shop and borrowed restaurant attached in the little downtown of Stillwater! The staff was fantastic and very accommodating. My room was comfortable, and the bed was very good, and made for great sleeping! Very easy to valet your car here, it's a very unique little hotel, tucked away in this very fun town which is loaded with shopping, restaurants, bars, breweries, and distilleries in about three blocks or so. They'll just love this place! I had a few issues with the room, but comfort was not one of them. The bed was extremely comfortable and the room was very comfortable as well. I got a room on a fourth floor, and when I opened up my window on the fourth floor, I had a view of a parking lot and when I said I had a view of a parking lot, I mean there was a car park there and I could reach out the window and touch the license plate if I wanted too. I was surprised and I've never seen a car parked so close to a room before. But in fairness, I never heard the car once or anyone to get in the car and later I noticed the car had driven away. The furnishings in the room were lacking, probably because the rooms are very small here. But there was no desk and chair. I was traveling for business, so it's critical that I have a desk in my room. I realize a lot of people that come to this hotel are tourists, but even if I were a tourist, I like to have a desk and chair so that I could read materials, or sometimes I still have to open my computer and check emails. There was no such desk and chair in any of the rooms. I asked to be moved to a different one. But an even bigger concern was that there was no sort of chair or small couch. The only place to sit was a small bench at the foot of the bed that did not have any kind of Back support. Basically you could not sit in this room, except on the bed itself. Having back issues I really need a chair or couch to rest sometimes. When I sit up in a bed, I tend to slouch down, which isn't good for my lower back. Because of these reasons, I will not be coming back to this hotel, without either a desk and chair, or some sort of couch or lounge chair in the bedroom. Is this a good place to get a room if you're looking for a comfortable night sleep right in the charming downtown of Stillwater? Yes it is.

Highly recommend room 310 very cozy room top floor near the rooftop hot tub and roof patio. Service…read moreis top notch and ultra clean rooms

We stayed here for an overnight girls' staycation. Unfortunately, we did not have the best…read moreexperience, especially for $450 for ONE night. The hotel staff was nice upon checking in, but we had a few issues throughout the night. The rooftop hot tub was a key factor in selecting this location, but it was full of bugs. We asked them to come to clean it out, and they did, but they made sure to tell us before leaving that they couldn't get all the bugs out. After the hot tub, we took showers and the hot water was out by the 2nd shower. We went to call them and realized there were no phones in the room. We used our personal phones to call and when maintenance came they said it was hot and asked if was it just not hot enough for us. They then said that we were at the end of the hallway and there was a wedding that day. Were we supposed to have cold showers because of that? The hotel does not offer microwaves or a fridge but advised we could have one declined to the room. We had a fridge brought up and it was huge. Came to my waist. It was dented and did not smell clean. Luckily we traveled with Lysol wipes and cleaned it out ourselves. We also noticed several dead gnats and spiderwebs in the window area. The air conditioner is loud and outdated. Random bathroom hair that didn't belong to us. The list goes on. Not exactly a relaxing vacation location. Lobby and hallways were nice though.

I stayed at this hotel October 20-21, 2018. I did not expect much from this hotel at all but I was…read morepleasantly surprised. Hotels mostly gross me out but this one was super clean. My room was very clean, the main area was impeccable and the pool area was very nice. I was very impressed with everything. The staff - from the front desk to the maids - were friendly and helpful. I had 5 kids with me so if you were going to get crabby with a guest - it should've been me. One kid spilled an entire glass of apple juice everywhere ... then knocked ALL the utensils on the floor at breakfast (like 100 spoons, etc). The girl working the front desk was also manning the breakfast area, and she just pleasantly helped me clean it up with no issue. I will definitely stay in this location again.

The hotel was nice and cleanly. Front desk staff was wonderful and informative. The reason I rated…read morethis 3 stars is because of one of the employees. When we arrived it was later in the evening around 10:30. Came in with a large group of kids and was told the pool was open until midnight. We suited up and hopped in the pool (heated). It was a little after 11 and we were the only ones in the pool. An employee came in and told us that the pool was closed to kids at 11 and if anyone came in to pack up and leave right away. The reason this was an issue was we were already told we could swim and the employee had an extremely rude attitude. If we had known that kids could not swim after 11 we wouldn't have even bothered using the pool facilities.