Letter sent to Quest after my experience at their Dover facility on 8/2/2021:…read more I am a long-time Quest patient and have always touted my satisfactory experience, as compared to LabCorp. And I would like to take the time to report to you my experience at your Dover location today and why I'm never going back there ever. I arrived at approximately 8:25am and was 3rd-in-line at the entry kiosk (or whatever it's called) where patients type themselves in. No Quest employee was in the room. An elderly man was trying to enter his information and seemed hopelessly lost and confused, tho to his credit, he kept at it. After awhile, the lady in line directly behind him attempted to render assistance. She too became confused and a woman in the waiting room got up and assisted. She returned to her seat but then had to get back up and assist the woman as well. [Your data entry system is confusing. There needs to be a person from Quest there to assist.] I entered my info at ~8:40am and selected the earliest appointment option, 9:20am. I went out into my car to kill some time. At about 9:05am i returned. At about 9:10am another person was called whom the Video Display on the wall indicated had the same 9:20am appointment time as me. At 9:15am a man came in, entered his info and stood waiting. He was called back almost immediately. 9:20am came and went. I am the only person in the waiting room at this time. 9:25am. I am the only person in the waiting room at this time. 9:30am. I am the only person in the waiting room at this time. 9:35am. I am the only person in the waiting room at this time. At this point I am agitated and decide to stand at the entrance of the phlebotomist alcove to prevent them from ignoring me any longer, or another patient waltzing in and past me. At about 9:40am i am called back to Cubicle #2. To my misery, it's Wait-Some-More! The phlebotomist who directed me became engaged in a clerical help session with the phlebotomist in Cubicle #1. After almost 10 minutes of listening to this back-and-forth, I could no longer contain myself and called out, saying something like "How 'bout you take care of me and then go back to your clerical work because I GOTTA GO!" They acted like they didn't hear me, continuing, but for less than a minute. My phlebotomist was then abrupt with me but did her job. I will never go back. Ever. Nothing at LabCorp was ever as bad as this experience.

I should have known better than to think the woman working at Quest would have the courtesy to let…read moreme know that, even though I had waited 45 minutes, scheduled appointments will always take precedence. It makes sense, but I actually thought it was mostly walk-ins. It's funny, also, how long these scheduled appointments took! Lots of chatting going on. I say I should have known better based on a previous experience. I arrived after work and was there about 20 minutes before closing. Wow was she ever agitated with me! Luckily she got me taken care of in about 5 minutes. I was grateful she told me about all the paperwork she still had to do after I left. I SO enjoy having an illness and hearing all about the trials and tribulations and how very much I am inconveniencing the phlebotomist. A real class act this employee is! (Said with utmost sarcasm!). What a difference a kind word would have made in my day. Happily, the hospital doing the rest of my testing today can also perform the blood test. I will never go to Quest again.

They are very nice people. I live right around the corner and I don't mind going to this locationread more

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

One tech at 6 am!!!! There's many ppl here for blood work and there is ONE tech! There should be at…read moreleast 3 techs on first thing because ppl get their blood drawn early when fasting.

Recently Had To Go2the LAB. Very Welcoming Environment, Organized, Fresh Scenic View, Great Staff--…read moreVery Skilled In The Phlebotomist Arena ...Didn't Feel A Thing

Victoria did an amazing job helping me I was in and out great service don't believe the haters,…read morethey are just slower lower Delaware people.

My husband and I both needed to get bloodwork done while on vacation in Bethany so I made an…read moreappointment for this location given it was only a mile away from the beach house I was staying at. We arrived around 9:15 am for his 9:30 am appt and my 9:45 am appt, hoping that we'd both be taken early. When we walked in, the place was packed. Only a couple open seats were left in the waiting room. We sat there for over 10 minutes before we saw 1 person was called in. Shortly after we walked in, we saw one of the techs leave - she didn't return for at least 15 minutes. That left only one person working there. It's no wonder no one's lab work was getting done. The waiting room was so warm - I didn't hear any ventilation. At 9:45 am, they made an announcement that they were short staffed, and it was going to be a long wait for walk-ins. Once the second nurse/tech got back, then it seemed like more people were getting called in. I was called in around 9:50 am. Once I was on the other side of the waiting room, you could actually feel the air conditioning blowing. One tech took my orders and keyed it into the computer. The other tech was the one who drew my blood. She double checked the order that was just input against the script I brought in, and she noticed the first tech didn't even key it in right! Thank god she checked but it slowed down the process even more. My husband thought the needles they used were bigger than they needed to be - I thought the tech did a rush job taking my blood, didn't tape on the gauze properly when she was done. They should hire more people to work here so they don't have staffing issues like this.

Love this place! The staff is amazing here, so friendly and personable. I drive farther to this one…read morewhen necessary because their people make the difference. Only reason I couldn't give 5 stars is because a google search has the wrong hours.. says they close at 2:30 when it really is 2pm. Otherwise, they're the best around!

For the Banning St. location. Arrived at 9:50 for 10:00 scheduled appointment. Finally saw a…read moretechnician at 10:33. So much for keeping the scheduled appointments. Diversity??? Not here; all employees were the SAME RACE!

If I could give negative 5 stars for the Banning Road Dover DE location…read moreFront desk customer care was absolutely anything but caring. We don't need to be friends or chatty Cathys but a little kindness goes a long way in making the experience easier and less stressful. I watched her, patient after patient and her attitude never changed. When one patient came up and asked her what name she had just called and he repeated his, she stated, "What can I do for you, sir?" As a patient getting bloodwork I can honestly say I don't WANT to be there, but it is a necessity. As an employee, if you don't want to be there, move on! Don't make your bad attitude/bad day the patient's bad experience. Honestly, this location and this particular person needs to do better. Recommendation: If you can choose another LabCorp location, I highly recommend you do so.

For some reason it was closed today and I had an appt. Not given a reason. I was starving after…read morefasting for 12 hours. The place is small. And disorganized. You need to carry your urine sample with you until you find an open room. They don't assign you a room. The tech is not gentle with blood draw. I never used to mind going for labs but these people aren't gentle and it hurts.

Very impressed. This is not the Labcorp setup that I'm used to from the larger cities where duties…read moreare separate. Here, the same two people who check you in are also the ones who do the actual bloodwork. Even though the lobby was almost full, I didn't wait longer than usual. I wish I could remember the name of the person who got me because I'd throw a ton of compliments her way. Not only was she super friendly, she was also highly competent wielding that needle! No pain, no bruises afterwards.

If you need bloodwork done, at least the RN is professional. The rest of the staff is a shit show…read moreand you are better off breaking into a vet clinic and stitch yourself up like the 3rd Terminator movie's John Connor. I attempted to go here twice. The "desk person" had 8 people in the waiting room the first time I visited. The woman who I can only guess was educated by the public grade schools of Baltimore couldn't get a single name on the charts right. The names were John, Barbara and myself. These are common names in the English language. She couldn't read them off the charts!! Later, when I tried to explain that I have insurance, she said she ran it in the computer but she was told that I would have to pay out of pocket. I explained to her that is not possible. She said she would run it again. I sat back down. I watched her for 7 minutes where she didn't even touch the computer. She called me back to the desk addressing me as Robert, (my name is Justin.) I advised her that I watched her the whole time and she never even looked at her computer in the time much less typed on the keyboard. (I don't know if she can even type at this point.) I left without my blood work that day. Months later, I returned. A different "desk worker" took my forms. Again, these forms clearly show I have health insurance. Because she couldn't be bothered she wanted me to just pay cash. After the 4th time showing her paperwork, she growled and told me to "sign here." I get the test results back and they listed my testosterone well over 1400. ( I am a 50 year old male who naturally remains in the mid 200s without doctor's care, so this is scientifically impossible even with injections.) After 2 hours of trying to contact the lab folks in New Jersey, I was told "I'd just have to do the blood work again!!" The RN's seem ok, but these "no child left behind" desk workers are lazy and will try to get you to pay out of pocket rather than filing one piece of paper. I was able to redirect my doctor to Atlantic General. Health care sucks these days, but these "don't care/not my job" folks have no business in health care.

I don't usually write reviews, especially not for anything medical related, but I've had a chronic…read moreill illness for about 2 1/2 years and have had to get tons of bloodwork done. I've had some pretty bad experiences- but this morning was probably the most pleasant one I've ever had. The ladies at the front desk were super sweet, there was no weight. I went at 6:30 in the morning on a Wednesday. And the blonde woman who took care of me was so nice, very quick and she knew exactly what she was d. Found my vein instantly and the entire thing probably took a total of 10 minutes.