Rob Davis ran my credit without permission. Since then, compliance has admitted fault and will be contacting the credit bureau to remove the hard inquiry. But the shady tactics of Rob and Amerifirst including running credit without permission to push a deal through must be made public. Until individuals push back on blatant FCRA violations, and see things to the complete end. Shady, unethical, and poor hearted violations will be continued to be committed by lenders, like Rob. They must pay damages in these situations. If something like this has happened to you with Amerifirst. Please contact me. read more

Stay away at all costs horrible or communication closed 2 weeks late. A lot of mistakes in the paper work. I was told I had to sign papers I didn't want to sign or I'd lose my deposit of $2,000 with mistakes. Was rude after I signed the paper work. I'd chose a different lender but I'm stuck. My agent recommended them, now he has no intention of sending his clients here. They won't talk to me only my agent. Will ignore my calls emails and texts. Will only contact me IF they need stuff that will help them sell the loan. Please stay away I'm pleading with you the 5 star reviews are by the people who work at this facility. No accountability my lender refused to provide his managers info. Tells you the type of people they are!!!! read more

I wish we could give zero stars. This company is unprofessional and could care less about their customers. Several delays which they were at fault caused us to lose thousands of dollars, our children to be displaced from their home and school and our property to be stolen. Our loan officer wasnt even licensed in the state to process our loan! We almost lost the home we were purchasing, had to go into a costly prepossession. All which had nothing to do with us! Heartless company with no morals or values for their customers! They lie and scheme. When asked to rectify the sitation they did nothing. Horrible customer service. read more

Totally unprofessional and didn't even read inspection paperwork ..couldn't close on time ..excuses excuses costing me money I dont have

Amazing!!! I am a first time home buyer and I worked with Ricky Khamis and his group to get my mortgage loan. They are very professional, extremely helpful, and made the process very easy. I highly recommend using them! read more

We recently purchased a new home. The purchase had plenty of moving parts, the sale of two homes, moving our parents in all in a 30 day close. Ricky Khamis and Chris Arbuckle were fantastic. Our loan rate changed from our initial conversation and I've read that many felt they were deceived, we were not. Ever. Ricky was constant in his communication and we felt certain he was doing his very best for us. The team that worked on our behalf were professional. And in the end of the day and the transaction that made all the difference. And to top the whole thing off they had pizza delivered on moving day for my kids! Good people. Professional in all aspects and Ricky is a veteran of the US Army which is always a bonus to work with someone who served our country. Well done and cheers to them! read more

Lack communication!!! As a client and first time home buyer I feel as a company they should be committed to helping the home buyer understand the process better. I felt rushed, pushed into signing paperwork and no communication. Questions I had took days to get answered leaving the mood of anxiousness and doubt about buying my new house. read more

Avoid this group at all costs. We attempted to work with Amerifirst Financial, Ricky Khamis' group for over a month. We provided all documentation and had to prod them for information. It took two weeks to get to the rate lock discussion and their team produced the wrong loan documents. Ryan and Chris both asked us to sign the documents and disclosures that were based on the incorrect documents to keep them in "compliance". We spent a week telling them we would not sign loan documents that were not correct. Ultimately, we discontinued our relationship. We went to Quicken Loans where our rate was 1.2% lower. The appraisal was $300 lower and the closing costs were 75% lower than Amerifirst Financial. We are only a week into the process with Quicken and have our rate locked and everything is in underwriting waiting for our close date in 10 days. If you want to be treated fairly and have a responsive, ethical team - choose another mortgage broker. Amerifirst Financial is expensive and was not professional. Our first call with Ricky Khamis and he was 45 minutes late. That should have been our first clue that this group was not a fit for us. read more

Got a call this evening from the son of Ricky Khamis. He wanted to reach out because his father told him to, since I'd missed his call earlier today (I work 12 hr shifts, sorry bud). Anyways it's a little after 8pm and I get this call on his father's behalf. I politely tell the young man that I have no plans on changing lenders and that I have to be up at 3am for work . He proceeds to say that I won't hear from them again unless I reach out. Perfect. Good night. Not even 3 minutes later I get a call from the gentleman again and this time he has his father on the line. I am trying to be polite, already in bed. Ricky on the phone, starts to tell me that he understands that I "enjoy" being taken advantage of by my lender and "that's fine"....I try to stop him there, he's so busy talking over me I could barely get a word in. When I finally do I try to explain my financial situation he's "uh huh..." ever 2 seconds while I'm talking as if I'm talking out of the side of my neck. I end the call with a polite goodnight and thanks for calling. 1. It's common courtesy to call at a decent hour. It's 8pm . After the phone call with said son, that should've been that. Don't proceed to call after you've stated you wouldn't call again . 2. Have respect for people. Not only are you calling after decent hours, you decide to call in attempt to bad mouth another lender as if it puts you in a positive light. 3. Times are rough, but certainly not that rough to where you feel entitled to call whenever and say whatever you'd like about people you know nothing about. I wish so badly I could give a negative 5 star review read more

I have to reiterate the opinions of others on yelp of Amerifirst. Their target closing dates which are initially set within reasonable time frames of other lenders is a joke. Our closing date was 3/30/15 due to my current loan as the seller as an FHA and we did not want to pay an additional month of interest/P&I, etc. The buyers put down $100K on a $204K sales price and Amerifirst dragged their feet and we did not close until 4/7. The ended up racking up another $404 in interest. After several disappointment emails between my fabulous RE agent and Amerifirst - first several that were never returned - finally the VP agreed the branch manager would reimburse the additional interest. Here we are on 5/5/2015 - Amerifirst VP refuses to respond to email requesting update on the reimbursement or just responding confirming they have no intent to stand behind their commitment to reimburse the additional funds. AVOID AT ALL COSTS - OR ADD ENOUGH CLOSING TIME TO THEIR PROMISED CLOSE DATES TO ENSURE YOUR SELLER DOES NOT HAVE TO GIVE A DEFAULT TO CURE - IN OUR CASE, THE BUYERS AND THEIR AGENT ASKED US TO BECAUSE THEY COULDN'T GET AMERIFIRST TO GET ANYTHING DONE AS WELL. read more

I wanted to refinance a property that was refinanced in 2017 by Amerifirst Financial. The loan was due to close around September 2nd, 2020, but it didn't . I had to contact the agent, because he didn't bother to contact me. He gave me a new close date of October 2nd, but the loan didn't close by that date either. My rate lock expired on October 5th. Never did the agent reach out to me and give me any idea that the loan would not close. I was strung along for more than 2 months and provided a boat load of documents. No loan, no contact, no explanations. I won't ever use them again. read more

I'm a first time home buyer. My experience with the Mark Taylor AmeriFirst financial group, was absolutely terrible. Obtaining General general information and basic figures put together for them was like putting a round peg in a square hole. I mean this is what they do every Single day of the week. You would think they'd at least get the property address I was purchasing correctly but they couldn't even do that. Considering they specialize in first time home buyer assistance programs, they couldn't even seem to put a package together that even made sense for somebody starting out. Even though top members knew I was having issues, Nobody reached out to me to try to take care of the situation and make me feel better. read more

Worked with this company both as a buyer and seller - avoid them at all costs. This company's closing dates are illusory. I refuse to ever do business with these folks again. read more

Unfortunately we had a poor experience with Shannon K. at Amerifirst Financial. Things were okay until the 12th hour when we were supposed to close. Shannon did not communicate their delays causing us delays and additional expenses. If Shannon or her staff communicated honestly their timeline for the closing then we would be happy to refer our friends and give a good rating. But, as it turned out she tried to deny, cover it up, and then blame the Title Company. Be careful of Shannon K. and Amerifirst Financial for they may pull a fast one on you the last minute costing you more money and throwing your plans into disarray. read more

I just completed my mortgage refinance and it went great. Jeff and Shana walked me thru the entire process. Done on time and no issues. I would work with this team any time. read more

Scott was EXCELLENT in getting out loan approved. We had to wait due to a short sale we had in April 2013, the waiting period was 3 years (April 2016). Scott and Jessica got all of our documents in order and had our loan into underwriting right at the 3 year mark. We got the approval and closed about a week later (4/20/16). Fantastic with updates and keeping us informed, was present at our closing as well. I've read some of the negative reviews and I can't speak for them but getting a home loan is a complicated process that requires a lot of attention and documents (this is our third now). As long as you are competent in getting updated docs and staying in touch with your loan advisors, it shouldn't be all that difficult. Thank you again, the professionalism was much appreciated. read more

What a joke! Sean Doherty was our broker. Had absolutely NO CLUE what the hell he was doing! Told us something couldn't be done. When I did my own research on the situation I found out something completely different regarding my VA loan, When I called Sean and asked him he got very stand off-ish and rude and then pulled the I'm a vet card I know what Im doing to a fellow vet. Well.....I found someone who knew what they were talking about and am signing papers on a home! Thanks Amerifirst for having me go look for a competent broker! read more

Karen Moon and her team are amazing!! They were SO on top of our situation and worked quickly and accurately to make sure we had the best experience possible! Their follow up was incredible, we had a high level of communication through the process, and they provided great advice to make sure we got the best rates possible. I expect a lot of communication and updates from the people I choose to work with and this team was FAR above my expectations. I don't think Abby can ever make a mistake...love it! Thank you Amerifirst and Karen Moon/team for restoring my faith in the mortgage loan process. You did a wonder job for my family and my Realtor, Murdoch Tignor. Thank you! read more

We've had nothing short of amazing service with this company. We are moving to AZ from CA and they have been extremely helpful, prompt, and offered us the best rates hands down. Our lender is Robert and he and his team have made this such an easy process for my husband and I (we are first time home buyers) I would highly recommend this company/team to anyone looking to buy. read more

I feel like the one star I gave them was too generous. Working with John Reising was like eating a poop sandwich. Every single day. If you like the taste of poop sandwiches, you have hit the jackpot! We ultimately chose to walk away with what sanity we had left. This was after my wife had a series of panic attacks after they continually bungled up our loan. We should have read the reviews of them instead of trust our realtor. I don't see how any of their employees have souls, let alone working, functional minds. Simply terrible. Avoid them at all cost. I wasted so much time and money trusting them. Beware. read more

I contacted this office in May 2016 to prepare to purchase a home in Oct 2016 when our lease was up in current home. I emailed everything to Chad Weed. Financial records, ssn, ID's, etc etc. Disclosed ( and it was on the credit report ) my bankruptcy and student loans. It was determined at that time that I would not qualify to go on the mortgage, only my husband, this was in May. About the beginning of July Chad informed us that there was a dispute on my husbands credit, it was his son's with the same name, but we took care of it, Lets move forward!! We had a lender and was looking for homes when the lender requested a pre qual letter, at the beginning of August Chad Weed informed us that my student loan debt would reduce the amt we qualified for even though I was not going to be on the loan.. this was in regards to fha. He did suggest that my husband could qualify for a conventional loan1 Yaaaaa!!! oh but wait, his credit score is 691 and he needs a 700 to qualify for conventional...... Booooo..... so in short, I gave him all the information that he requested in May, but didn't find out till the beginning of August that we could not be helped... What a ROYAL waste of our time. read more

Did a bait and switch on us. Told us they would give us a certain rate, that it was locked in, sent loan estimate showing the rate, then days later came back and said they did not have permission yet to give us that rate. Communication was poor and forms they asked us to complete always had incorrect information. Did not meet deadlines. I had to get another lender. They wasted 2 weeks of our escrow. Was one of the worst experiences I'd ever had with any company. read more

We were referred to Scott Fenner at AmeriFirst by our realtor after our original broker at Academy jumped ship and did not announce he was moving the week after we had begun the loan process...which in hindsight, was a blessing. Initially I was worried that we wouldn't be able to close on time, but Scott and his assistant Jessica were so incredibly thorough and efficient in gathering all of the required docs, that our loan was approved quickly, without any issues, and we were able to close EARLY :) They were professional and kept us updated throughout the entire loan process. This is our 6th home purchase, and Scott was the first mortgage broker we've ever had attend the signing appointment. 5 star service all the way! read more

Completely wasted 1 1/2 months trying to get a mortgage with this company. They almost caused me to lose the property I contracted for with their ignorance and oversight of new parameters for people with multiple properties. They should have known in the first week what program I could and couldn't use for my purchase. Mark Taylor was arrogant and in my opinion full of sh.. By the way I was putting over 40% down, have a low DTI, and over 700 credit score, what a bunch of idiots. read more

This company is terrible. No return phone calls. No one answers the phone. Their closing dates are inaccurate. They live in a dream world. As I write this, I'm still waiting to see if we'll close. No one is calling me. Very disappointed... read more

I worked with Rhett Laufenburger. Long story short. Rhett waited until 3 days before the scheduled closing date and more than 30 days from application date to complete his due diligence. He discovered a public record that prevented closing the loan. A public record. Rhett offered to include the cost of appraisal in the loan. Today, Rhett choose to call me demanding $450.00 for the appraisal and before I could offer a compromise, Rhett choose to threaten me with collections if I did not comply on the spot with his demand. What a nice guy and professional that Rhett Laufenburger. read more

I had a horrible experience with Amerifirst. Actually I had multiple horrible experiences in just one transaction with them. I was relocating so I brought in all my documents and was pre-approved. We made several offers and they did several property specific pre-approval letters. When we finally had an offer accepted, the approval wan't good anymore, something had changed. So we had to start over with a different kind of loan, they dragged we through that and then at the last minute, I could qualify for that one,so it was back to the original loan. Finally they did get me qualified, but it cost me thousands of dollars in extras, both in additional housing costs for me and extra things I had to pay for to the homeowner. I received lots of promises by Amerifirst about how they would put money into the closing etc... At the end, they "forgot" to tell me the right way to go about that and so then they could not add that money. They blamed my Realtor, but ultimately they were supposed to be the mortgage experts. They made error after error and ultimately cost me over $5000. I could not recommend anyone use them. read more

Worst experience ever!!! I don't typically take the time to write reviews, but I had to. My parents worked with Eric Huffaker with Amerifirst Financial, their loan originator who apparently took advantage of their lack of knowledge and language barrier. He promised he would help them obtain a loan before the holidays, here we are a month later & they finally got their money. Liza Romero Senior escrow officer from Driggs Title Agency has been extremely unprofessional and has been giving my parents the run around. A month later (yesterday) my parents got their money only to find out one of the accounts they were supposed to pay has accrued interest. They've been advised they are responsible for the accrued interest. Is this a joke? My parents went to them for help, not to get screwed over. I don't recommend using their business. Amerifirst financial and Driggs Title Agency caused additional expenses. read more