Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

This company managed a rental house in North Phoenix in Middle Vista, the rental house has had…read morenumberous compliants, they refused to listen to HOA fines, and compliants. Never notified the owner, Tenants moved out and left a pile of trash that has been sitting in front of the house now since Thursday. It is leaking chemicals, spoiled food and now maggots. The house is totally destroyed by this tenant who the police has been called 8 times on for various violations. This home owner, sadly, is in for a serious shock at the amount of money it is going to cost to totally renovate this home that is less than 1 1/2 years old. Sadly, I feel they absolutely did not screen these past tenants who by all accounts it was a drug house. Neighbors have tried to contact this company and they won't even acknowledge our concerns.

We are currently going through the application process for a rental with Mark Brower Properties…read more Their staff has been very responsive and has maintained communication with us through the entire process. Thanks Avril for all your help! We look forward to renting with you!

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

so far I haven't had any issues with this company. the company seems pretty nice and helpful. Ive…read moreonly been here 6 months and no issues

we moved from out of state and had a really great experience with Invitation homes, we were set up…read morewith a move in orientation which explained the whole move in process, appliances and how to change lightbulbs in there and other little tips and tricks around the home. They were very friendly, honestly everyone I spoke with was nice and impressionable, just a wonderful experience, definitely would rent with them again and recommend to family and friends!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

This company is terrible. We rented a house that had safety issues and they couldn't care less…read moreabout my family's concerns. They claim it's typical wear and tear but they don't advertise the house stating wear and tear that will puncture your feet if you try and use the pool. Fine but fix it before more guests rent the house. We left the property after an hour and rented another place so we could enjoy our vacation without worrying about the kids hurting themselves. NEVER Rent from these people.

Disappointing Stay - Would Not Recommend…read more Our experience with this vacation rental, "Live Blissfully," was extremely disappointing and concerning. We arrived at the property around 8:30-9:00 PM on a Friday, only to find that the door code provided did not work. After calling the contact, we were given a new code--which turned out to be the previous guest's code. This was unsettling, as it meant the previous guests still had access to the home during our stay. Upon entering, we were immediately hit with a stale, musty odor reminiscent of an old, poorly maintained property. The house was clearly run down: carpets and some furniture were visibly stained, flooring was scuffed and peeling, baseboards and moldings were chipped, and the overall cleanliness was far below expectations. The home clearly had not been given a proper deep clean in some time. Within minutes of settling in, we found two large cockroaches in the kitchen pantry. Over the course of our stay, we encountered a total of four roaches. This was incredibly unpleasant. When I contacted Rebl Rentals to report the situation, I made it very clear that our guests were terrified to even stay in the home due to the roaches and the overall condition of the property. Despite this, their response was that they would "send someone out in the morning." There was no urgency, no empathy--just a dismissive, delayed response to a serious health and comfort issue. Eventually, Rebl Rentals sent out an exterminator who sprayed chemicals inside the house without any warning, which made us feel unsafe and uncomfortable being in a chemically treated environment. When I raised concerns, I was told the roaches probably got in because we "left a door open"--even though we had just arrived and found one dead on the floor. To top it off, after the technician left, we were greeted with a bottle of Raid and a few bags of chips left on the kitchen counter--as if that was an acceptable solution to a roach infestation. It was honestly insulting. The issues didn't end there. Half the house had no hot water, and the main fridge wasn't cold enough to keep drinks chilled. When a technician came to inspect the fridge, they told us it was "working fine" because there was ice in the freezer. But the freezer wasn't the problem--the refrigerator section was clearly not functioning properly and never reached a safe or usable temperature. The included golf club putter was completely bent and unusable, which felt symbolic of the general neglect throughout the property. Then came the final straw. Two days after we checked out, I received an extra charge on my credit card for "fireplace use"--even though we absolutely did not use the indoor wood-burning fireplace. Rebl Rentals sent a photo of ashes in the fireplace, along with a photo of the very clear "Do Not Use" sign posted above it--proof that we followed the rules. We were still accused and denied any resolution. This charge felt not only retaliatory--coming just after I filed complaints and requested a refund--but also fraudulent. It was 90 degrees in the desert; we had no use for a fireplace, and no way of even getting firewood. I requested pre-inspection photos or video proof of us bringing in wood (which we didn't), and received no reply. After our stay, I looked up reviews for this specific property and discovered that many other guests reported the exact same issues: pest problems, unclean conditions, broken appliances, and suspicious charges after checkout. Clearly, Rebl Rentals and the property owner are aware of these problems and continue to do nothing about them. This stay was unacceptable from start to finish. All I want was some sort of compensation and my money returned from the false fireplace charge. The property is misrepresented, poorly maintained, and the customer service was dismissive, accusatory, and unprofessional. I would strongly advise others to avoid "Live Blissfully."

Laura was great. Very knowledgeable, took the time to answer all my questions and concerns. I feel…read morevery relieved to have her manage my property. she took the time to assure me I was comfortable in my decision. Very prompt in answering questions and returning phone calls.

Laura has been managing more than 30 units for me over the past 5 years and has been providing the…read morehighest quality property management services. Do not look else where for management. Tenants and landlords alike will have a great experience dealing with copper wren. She is extremely responsive and will work to save money where possible for landlords while maintaining the high quality service for tenants.

I have no coment to leave. Service was…read moreok,............................................................................ .......... .

Terrible!! The man that showed me the rental unit could care…read moreless I liked the location of the unit and it had a small patio for my dog I told him before I applied that I had my own business, but I also collected Social Security if you put all of my income together, it exceeded the amount of the 3 1/2 times income After paying for my own application, it was denied The place was rundown and ghetto anyway so I wasn't too disappointed It took forever to get an answer believe me these people don't care about tenants or landlords. They're just in there to collect their percentage of the rent. Run don't walk