This review is for the rental part of the business only…read more A TERRIBLE company to rent from. We witnessed multiple violations of the landlord tenant act. They have a clause in their contract that if a major appliance breaks it's their option to repair. Our refrigerator died and they said tough luck and we had to buy one. Dishwasher went out and it took them 5 WEEKS to get it fixed. Here is a list of charges you get get when you get ready to move out. Smoke detector battery replace - $75/Ea Air filter replace - $75/Ea Light bulb replace - $10/Ea Failure to have a receipt for professional carpet cleaning $250 minimum Tangled blind strings - $30/ Ea etc..... We had a clause in our contract to go to month to month and the leasing agent called us up and told us that clause wouldn't be honored that we would be evicted if we tried to go month to month. The horror stories go on and on.... stay away

Matthew McKenney handled the sale of my rental property in Mesa…read more He did a great job of marketing the property and finding a buyer, providing me with all the best options and his recommendations, all while keeping the tenant in the property. It was a seamless transaction. Matthew handled all the inspections, showings, working with the tenant, and his wife, Terri, who has managed the property for years, found the tenant a new home to rent. The sale of the house actually netted a little more than I was expecting. Highly recommend McKenney's services.

I am a bit bummed to do this but after sending Naomi an email to make things right, they were not…read more My mother and I listed both of our homes with Naomi. She agreed to take on both homes with a 2% commission on each home and 2.5% for buyer's agent. We've known Naomi for 25+ years. She switched the commissions and was pretty sneaky and deceitful. Upon signing the settlement agreement I became aware that she switched her commission to 2.5% and buyer's agent at 2%. The email below shows what was sent to Naomi and she agreed via email. My mother and I could have potentially received more showings and possibly a higher sale price. Do your research and go with a reputable company. From: Gennie Sent: Saturday, September 7, 2019 10:24:19 AM To: Naomi Evans Subject: Waddell Hi Naomi! I've discussed several options with my mom and she's ready to sell. She is open to getting the tenant prequalified if possible. I also began looking on Redfin for comps. I filled out a few things on Redfin and they contacted me via email. The Redfin agents are taking 1.5% commission or a minimum of $4500 (which would be 2% for the Eva property). They also give the buyer's agent 2.5% commission. Would you be able to match this (2% for Eva and 2% for West Cheryl, buyer's agent would get 2.5%)? With interest rates being low, you may be able to get the full commission on Eva if they can get prequalified (use those saleswoman skills). In hindsight, we should have just put the houses up for sale after Jacque, but we weren't sure exactly what to reinvest in. The HOA is a royal pain as of the last year as you already know. The thought of a possible recession is also pushing us to put the houses up for sale. I apologize if this puts you in somewhat of a pickle. We had no intention of being so indecisive. Hoping we can get through this smoothly. -Gennie

Looking for something in a busy rental market, I have submitted multiple applications, and usually…read morenever hear a thing back. If your application is not first, they take your money and leave you hanging. Naomi contacted me within an hour of receiving my application and informed me it was third on her list for that property and the first one was looking good. It was SO NICE to be treated with courtesy even when I likely will not end up renting through her. Thank you, Naomi!

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Lorrie Baker is an outstanding representative for Rentals America as they appear to have many long…read moreterm employees in a good culture that flows through to how they treat their clients. In particular, Lorrie is very professional, knowledgeable, and transparent as she was head and shoulders above the other 11 property managers that I interviewed.

Mike and Lani are two highly professional and quality people in the real estate market. They got…read moreus through the sale of our home in a difficult market. They handled the sale of our home in a most positive and upbeat manner. Look no further and give Mike and Lani a call for your real estate needs. Joe & Susan B

Mike & Lani were great to work with. They set realistic expectations and delivered! We purchased a…read morehome through them and sold a home through them. Our listing was very professional with a full color brochure done by an excellent photographer. Our home sold in less than 60 days in a very challenging real-estate market. Very happy! Mike & Lani are some of the nicest people you will ever meet and they know their industry. We would utilize their services again without hesitation. B. Jackson

having been a realtor in the valley for some years, I am all to familiar with the HUGE mistakes…read morethat lenders can make that ultimately break a deal. THIS IS NOT THE CASE WITH TODD BOOKSPAN! I am overwhelmed by the professionalism, efficiency, communication and generosity, that I have experienced with The Bookspan Baker Team. I have never had to ask for an LSU, we have anyways closed ON TIME or in some cases, early, and they have treated my buyers with the best in customer service. Not only is this lending team the number one on my list, they are only MY lenders on my own personal property. Truly, Kimberly Tocco Realtor www.TenaciousRealEstate.com

I need to tell you how disappointed I am with my experience with you. It is quite apparent to me…read morethat A. You initially thought I would make you a lot of money and you were willing to speak to me at that point. B. As soon as my history became too much work, you stopped working for my business. You did not communicate with me unless I reached out first and you felt the appropriate way to deliver not such great news would be via text message. Lastly, you could not even call me to review my denial so I could come up with a plan. C. I want to make it clear that I am not upset at the news that was delivered, rather the lack of communication and they way in which the news was delivered. Save yourself a hit on your credit report and use another company!

Really, really as good as it gets. We spent a lot of time looking for our perfect home. We got…read moretired of looking and almost "settled" on some houses that were not what we were looking for. Marcus never got tired (even with ALL the looking we did), and kept us on track to get the house we wanted. When our perfect house finally hit the market, we were the first to see it...first day, first showing. But there were others after us and by noon the house had multiple offers. Thanks to Marcus' knowledge and experience, we were able to secure the house, even though we weren't the highest offer. Marcus is an outstanding professional that keeps his clients' interest as his top priority and we certainly benefited from his professional knowledge. I would trust Marcus or any of his agents with any of my future real estate needs.

Marcus and I have been working together for a couple years now and I can honestly say he truly…read morecares. Any question you have he has an answer, and if he doesn't he's the type of person who will find it. He's a great listener and always puts your best interest first.

Cindy is one of the best Realtors I know. She is…read moreknowledgeable in the market, experienced in negotiations and works hard to exceed the expectations of her clients.

Cindy has been an incredible Realtor. Her clients love her. I should know, she has sent me 12…read moreclients in the past few weeks that brag about her negotiating, sales, and communication skills. She will go anywhere in the valley including Scottsdale, Tempe, or South Gilbert. She is great to work with and full of info!

Living in a Gold Trust property for nearly two years, this was one of the best property management…read moreexperiences I've ever had. They've been extremely understanding of our situations when presented to them, willing to work with us on solutions, and always very fair. They respond quickly to service requests and are always sure to provide value to their tenants. Amy and Brayden are both very communicative and proactive in their approach, while still respecting the privacy and bandwidth of their tenants. Unfortunately departing from Arizona saw us leaving Gold Trust behind, but would be quick to recommend them to whoever is asking in the future.

It was an exhausting experience from beginning to end. The entire tenancy was unnecessarily…read morestressful because routine issues became prolonged ordeals. We encountered repeated delays, unreasonable responses, and a level of disorganization that made it feel as though resolving problems was never a priority. I also had serious concerns about the individuals who were sent into our home. We were never provided with information about who they were, whether they were licensed or qualified to perform the work, or what company they represented. As a tenant with a family and young children, I found that deeply concerning. During one visit, an individual made comments about prior criminal activity that were alarming to hear inside our home. Regardless of the context, that is not something any tenant should experience while strangers are being sent into a residence occupied by a family with children. Overall, the quality of the work, the lack of professionalism, and the apparent absence of oversight left me with very little confidence that tenant safety or well-being was a priority. Renters deserve a home that is maintained, safe, sanitary, and reasonably free from conditions that interfere with everyday living. They deserve timely repairs, qualified and professional service providers, transparent communication, respect for their home and family, and to have legitimate concerns taken seriously rather than dismissed. They also deserve to be treated with professionalism, honesty, and accountability. Unfortunately, that was not our experience.