I am extremely disappointed with the level of customer service I have received. The early termination fee, tank pickup fee, and driver fee are excessive and unreasonable, especially given the circumstances that led to my decision to discontinue service. The overall experience has been frustrating and has not met reasonable customer service expectations. Based on this experience, I would not feel comfortable recommending AmeriGas to others. read more

I'm surprised this company has two stars. If I could give none, I would. Perhaps they were okay in the past, but my impression is they've had a full-on corporate collapse and loss of staffing, and they are no longer able to function in any meaningful way. They mis-invoice, and it can't be fixed. They promise remediation that never happens. They make service appointments that they don't show up for (and then often bill you for). Do not consider this as your propane company anywhere in the USA, much less in NM. There are many other, better, options. And my heart goes out to the customer service reps in the Philippines -- I assume they are paid lousy, and they are given absolutely no power or knowledge about how to actually fix problems. It's hard to not get enraged at them because they are the only people AmeriGas make it possible to talk to. Someone, like the AG, needs to sue this company. They provide a fundamental service that makes it a public-interest utility -- people have to have heat. AmeriGas corporate officers -- re-set your organization and your ethics. read more

The worst company!!! And horrible customer service reps!!! The continued to LIE about the delivery date, and we never did get our propane!!! After THREE times of changing the date, we asked for a refund. They would NOT refund our money!! I had to file a dispute with my bank, and the BANK was able to get my money back.... They are liers and just completely horrible to have to deal with!!!!! I would never recommend them to anyone.Amerigas is horrible read more

I rent my tank. I smelled gas so on October 17th a serviceman came out and replaced a leaking regulator. Amerigas owns the equipment so it's their responsibility not mine yet on my account page there's an invoice of about $408 for the service of changing the regulator which took about 20 minutes. It's their responsibility because they own the equipment- their responsibility includes the tank and the yard line to the house. I'm supposed to get a credit on my next bill for the propane that leaked out due to the leaking regulator. I have contacted the company five times yet that invoice remains on my account page. I already told them if they're not going to abide by the tank rental agreement then I don't have to either so I'll get my propane from somebody else or whoever is cheapest. First AAA gas was a terrible company, then Amerigas was a terrible company and now Amerigas got bought by UGI, an even worse company if that's possible. read more

First off -- when this was New Mexico Propane, they were great all around. I have not had the terrible service and slow deliveries....BUT....they do price gouge and have no issue doing it. While you can call Suburban and Pico Propane for better pricing, Amerigas had the idea of "saving you money" from 3.76 down to 3.50 and letting you break up the payments. PRICE GOUGING all the way with them. read more

This company is terrible! Almost criminally so. My husband is 84 years old with Parkinson's disease, home from the hospital for a week after having pneumonia. The temperature is in the low 20's and our propane is out. No heat, no gas on the stove, nothing! I cannot get ahold of anyone. we are on automatic refill and are not behind on our bill. The internet says we have 40% left in our tank. It said the same thing last month. This is the second time they let us run out. The same thing happened at the last refill. read more

Propane prices PSA. NM Propane (Amerigas) says market price is $2.25 per gallon. I was charged by them at $2.97 pg. Ferrelgas says it's $2.75 pg minimum charge but there are coupons out there. Pinnacle says market price is $2.05 pg and for new customers it'd be $1.59 pg. If you own your own tank, you can buy the cheapest gas. If you don't, they screw you for whatever they want regardless of market prices. In short, get your own tank. Shop around. Do the work. I didn't. I got screwed by NM Propane yet again. read more

The absolute worse propane company I have ever dealt with. Slow delivery, faulting billing and horrendous customer service. DO NOT USE THEM.

I ordered and PAID for my propane 10 days ago. Ran out of propane this morning. Called Amerigasp 5 TIMES today only to find out that it won't be delivered until tomorrow (Christmas Eve!!!!!!) My mother is 82 years old and has a heart condition. They don't care! They would not get a delivery sent today. They have my money but I don't have propane. Shameful! read more

Amerigas is a great propane provider. They are polite and courteous as well as always have been there when we needed them. Amerigas is a reliable company. We sometimes have difficulty getting services out in our area but not so with Amerigas. The driver is always professional and is an excellent representative for the company read more