Friendliest staff ever! I was new to town a decade ago and now the guys at my local post office…read moreknow me by name. They used to hand out coloring books to my kids when they were younger. Couldn't ask for a nicer place to do business.

Earthworks is amazing!! I needed some structural support, driveway landscaping as well as a new…read morewalkway. Chris and his team at Earthworks were professional, thoughtful and thorough. They determined the best course of action, described what would be needed, kept me informed of progress, and provided excellent service. All the work looks great. I couldn't be happier with a business. I fully recommend them.

My experience with Earthworks Site Development & Utilities, Inc has been nothing but remarkable…read more What this company has demonstrated has proven that there are still good people and good companies out there. For me, a good contactor has a good mix of personality/friendliness, knowledge/experience, and fair pricing. I strongly feel that they have all of these qualities. From my first introduction, I felt such a positive vibe of excitement, and interest in doing my project. It was not like the traditional corporate feel, or sales pitch, just trying to make a sale. That's important!! My project included a 2ndbuilding on my property, so I had the benefit of being "on site" at all times. I was able to witness (from both near and far) the workmanship and interactions that occurred throughout each day. I observed a strong team environment amongst them, which resulted in good collaboration, effective trouble-shooting through different tasks, and made for an overall friendlier environment. I was encouraged to ask questions, and I always felt welcome with any concerns I had. I believe some other strong indicators of a successful company are how employees treat each other, and their equipment. This also is a strong indicator of what I, as customer will probably see for my project. I observed hard workers, and employees that cared about their work, and each other. As they left the site each day, I would see that they cleaned my property, but also their own, by wiping it down, sweeping it out, and even parking equipment safely and neatly. That's important !!! I've received so many compliments about their work, it is very satisfying. Earthworks is a company that seems to be that nice mix of size, where it has a strong personal touch of a local business owner, yet the ability to cover a wide range of services, like that of a large national corporation. I'll be sure to call on them again, and certainly recommend them to both my personal and professional connections. Thank you Earthworks !!!!!!

Thousands of Dollars of Unnecessary Property Damge - Absolutely Zero Accountability…read more We hired this company when we suddenly lost water to our house. After a rushed & cursory assessment, they required us to dig up over a hundred feet of our yard & driveway, only to later determine the problem was in the well & no digging was required whatsoever. The company failed to do a proper leak assessment & cost us thousands of dollars in additional labor, subcontractors, materials, & SIX DAYS without water, all for something they should have identified & resolved within several hours. When we expressed our discontent & contacted the owner, he made up a litany of excuses to justify their work & has since refused to call us back. We completely lost water to our house one evening. We have experienced low well water before on occasions when we used too much water, but this was different as no water was running at the time & the pressure would not rebuild, no matter how long we waited. After waiting more than a day for the well to replenish, County Pump came by to assess the issue & quickly alleged we had a break in our offset line (the pipe that runs underground from the well to the house). They said there absolutely had to be a break underground & never even considered the issue could be elsewhere. They contacted a digging contractor that wouldn't be able to dispatch for several days, so we hired our own to expedite the excavation. After three days of digging, County Pump returned to replace the offset line, only to turn the pump on & still have NO water flowing to the house. Confused, they deliberated with their management & only THEN decided to remove the pump from the well, upon which they discovered a large break in the water line right above the pump. Suffice to say, the issue was always in the well & we spent excess time & money to dig up our yard & driveway for no reason. We signed their paperwork with the hopes of moving on, but after corresponding with multiple other contractors, it became clear that the issue should have been easily identified & resolved when troubleshooting; it's common practice for a pump company to raise the pump several feet from the well to test flow from the pitless adapter, but County Pump never even considered what ended up being an obvious issue in the well. I expressed my dissatisfaction to the techs while they were onsite & insisted their management contact us, but they never corresponded until we called their office multiple times afterwards & left messages with their owner. When we did eventually connect with the owner (Doug), he was highly defensive & downright combative - he refused to empathize with our poor service experience & insisted on a number of excuses to justify the additional digging & pipe replacement. In particular, he tried to convince us that the offset line had to be leaking because of water that appeared in the trench that was dug. Putting aside the fact that the digger (who's performed this work for over three decades) said the pit water was instead consistent with surface ground water AND the fact that it rained all night before County Pump returned, I explained to their owner that an offset leak couldn't be the cause, considering they ended up replacing the line & STILL did not receive water at the house, therefore no water could be flowing from the well & leaking through the original line. Doug instead talked in circles, seemingly more to justify their work to himself than to convince us. He said he'd call us back to sort things out - we've since never heard back. In summary: 1. This company provided a poor assessment. This has been confirmed through correspondence with multiple contractors. 2. They required us to perform a ton of expensive, unnecessary, & destructive services which also prolonged our resolution. 3. We paid them for services rendered & insisted their management contact us. 4. Only after continuous calls did they respond, at which time they took no accountability & chose instead to argue with a paying customer. 5. They ghosted us - no correspondence has occurred in the weeks following the call with the owner. This is a testament to a company that is completely devoid of integrity. Do not hire County Pump

I called at 9:00 PM, the night before a 12-24" snowfall was predicted, because we didn't have any…read morewater. The call centered took my information and within 15 mins. Dan called me back to say they would be out first thing in the morning. They called early the following morning to say they had a foot of snow in Leominster but would be out as soon as it was safe to travel. While I sincerely appreciated their offer, there is no reason anyone should put their life at risk just to get our well pump working, so I asked them to stay home and come the following day. At 8:05 AM they called to say they were on their way and had the problem fixed by 9:30 AM. I am once again thoroughly impressed by their customer service, knowledge, professionalism, and reasonable prices. They are the gold standard that other companies only aspire too. Thank you, thank you, thank you.

Jim and his son are fantastic! Soon after closing on our new home, a gas leak was found in our…read morebasement. As first time home owners, this was a really stressful experience. Jim and his son Cam came out the same day that we called and got it fixed right away. They're both so knowledgeable, and make such a wonderful team. I would absolutely recommend them to anyone who is in need of a honest and good plumber.

Great local company. Jim is a knowledgeable plumber. We have utilized his services on several…read moreoccasions. I always recommend him to family and friends.

0 stars. Order…read moreplaced February. No updates. No order. No explanation. There are other companies providing similar products and services. This is the worst company in the entire known universe and/or multiverse(s) should such exist. I would strongly recommend: A. a root canal B. a colonoscopy C. lemon juice in an open wound (all without the benefits of anasthesia) prior to doing any service with this "company". Thank-you.

Just here cuz I like the amount of human beings still being employed on 'merican soil in an…read moreindustry that has become mostly extinct & replaced with inferior processes & outsourced production from countries without child labor or human rights laws. Plus the hospitality they showed NYC CNC to get a factory tour in at last minute gains them definite koolness kudos, but I learned this factory has an attached time-capsule/museum & is hydro electrically producing up to 20% its own usage from the river w/a generator turbine like a lil hoover damn type setup I'd guess, all in house on a sprawling kool as heck multi level/compartmentalized top tier machine shop in 19th century-war time metal shortage era factory constructed of wood/masonry complex, but anywho I just seen one other review on here with crap rating mostly on account of what I gather is a man/toddler with twisted up panties from not being hugged enough as he expects special treatment from hard working employees at a manufacturer who only deals with suppliers at cutthroat margins/quantities/timelines & not joe blow that don't even know enough to know he don't know anything but how to waste oxygen & fill out hurt feelings reports on yelp.

Did not respond to my request, 3 days ago! I hope that I hear from them soon, or I will find…read moreanother provider.

From the owner: At bluefrog Plumbing + Drain®, we’re changing how people view plumbers. We diagnose real problems,…read moreprovide the right solution for the right price, and build long-term customer relationships. Our mission is to exceed expectations in every aspect of our services across all bluefrog Plumbing locations. We’re prompt, professional and easy to work with. We’re bluefrog.