Heather was a treasure to work with! She was very patient with me with all my questions and…read moreconcerns. Any issues at all were immediately taken care of without a hassle. It was a major undertaking - 3 complete bathrooms and a laundry room but she made it all seem easy! It was great to be able to buy tub, toilets, vanities, mirrors, lights and of course all the plumbing needs. I never knew there were so many different styles and finishes for faucets, and tub/shower hardware!! I won't go anywhere else even if it's just to get a kitchen faucet!

Prompt and professional service. We've used Bache Plumbing for years and would highly recommended…read morethem for any residential or commercial plumbing, heating or cooling needs you have.

From the owner: At Bache Plumbing and Heating, we are committed to delivering top-notch plumbing and heating…read moreservices to ensure your home or business stays comfortable and worry-free. Whether it's a leaky faucet, a broken water heater, or an entire heating system installation, our team of experienced professionals is here to help. Contact us today for reliable solutions you can count on. Your comfort is our priority.

Do not purchase anything from Sandri, sold me a daikin minisplit that has had multiple issues and…read morenow have had 2 employees tell me they no longer install daikin and don't recommend them due to issues, I've had my units for less than 5 years with the most recent being installed 9 months ago. Waste of money.

I am steaming! Sandri Energy installed our mini-splits some years ago. In recent days--and two…read moreyears ago--we experienced a leak in our bedroom closet. At that time, we called the roofers who put in our roof, and they fixed the chimney flashing. We thought this was the end of it, but again, our closet ceiling is leaking. The roofer returned, and checked. All good. He suggested that it might be our mini-split on the third floor that was leaking. I called Sandri, only to be told that our last service call was 2022--and they discontinue service after two years. We would be considered "new customers," and they were not taking on any new customers! How on earth can this be a good business model? This is "customer service"??????

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We paid extra to be a "Premier Customer" which supposedly would put us ahead of regular customers…read more A Tech (Jose) was here yesterday for a seasonal checkup. We had had no problems with the heat. He said we needed a capacitor so we paid an extra $110. He left and didn't flip the switch to turn the furnace back on. We didn't realize it until the heat didn't come on this morning. I called at 6:30 AM and got a call back at 7:45 AM. The heat didn't come on after flipping the switch. The best they could do was to send the same guy out between 2:00 - 3:00. I heard nothing by 3:30 so I called the office. I was told a different Tech would be out, who had two customers IN FRONT OF US! I called back at 4:00 because I hadn't heard anything. I was told he should be here by 4:30. We then called at 5:00 and was told he was on his next to last call and he would be here when that was finished. Jimmy came and took care of the problem. Jose had not only left the switch off, but he didn't turn the gas back on. Overall, except for Jimmy, it was less than a great experience the last 30 hours. I would have expected to have a Tech here before 5:30 PM today.

Absolute perfection in service. The tech, Dakota, arrived on time, was very professional, thorough…read more, knowledgeable and friendly. The prices are fair. So fair, we signed up for a service contract, something we don't normally do. We've been searching for a reliable, trustworthy company to take care of our HVAC system. We hit a homer when we went with Berkshire

Incredibly responsive at replying to any service requests and really friendly! They did great work…read moreat my house with my furnace and A/C condenser. They quoted me within a day for the price and once I paid the deposit, they started on the work immediately. Now that my A/C is all taken care of, I just need to contact The Speedy Sparky to check out my pool to get it ready for this summer.

From the owner: Welcome to Jacobs Heating and Air Conditioning LLC, your…read moretrusted partner for all of your heating and air conditioning needs! We are a family-owned company located in Sanbornton, NH dedicated to providing exceptional service to our community. With over 9 years of experience in the industry, we take great pride in our workmanship, top-quality products, and unparalleled customer service. As a Mitsubishi Diamond Preferred Contractor, we are committed to delivering the highest standards of excellence.