Do not trust this company. We are long-term, loyal contract customers with a service contract who…read morepay a monthly fee for routine maintenance throughout the year, with the expectation that they would prioritize us in an emergency. Instead, DeWolfe Plumbing completely exploited our trust, price-gouged us, and has spent weeks dodging our calls. Our furnace suddenly failed on a day temperatures climbed into the 90s. When we called, we were told that the earliest they could come was in 2 days when we had our originally scheduled maintain visit and they would change the service call to a problem resolving call and will reschedule the service for a later date. A technician named Brendan arrived. He spent almost his entire time on the phone with his superior. On that supervisor's advice, Brendan claimed a part (fan motor) had failed and that replacing it would cost roughly $2,000. Because we trusted this company as regular clients, we took them at their word. Before leaving to pick up the piece, Brendan asked me to sign an authorization for $2,300. I explicitly asked him to share the official parts receipt and detail breakdown with me. He agreed without objection. Relying on his word and the company's integrity, I signed. The moment the part was installed, the transparency vanished. Brendan refused to provide the receipt on-site, claiming it would be emailed to the email on file. Hours later, we received nothing but a flat invoice for $2,300 labeled "parts and service" with zero breakdown. We took matters into our own hands. We contacted the local suppliers and consulted independent HVAC and plumbing professionals. To our absolute horror, we discovered the part costs a mere fraction of what DeWolfe charged us. The markup wasn't just standard profit--it was an egregious, predatory overcharge. It became immediately clear why they refused to show us the actual store receipt. When we attempted to resolve this: * Victoria in the office was incredibly rude, dismissively stating that they "had a signature" and basically telling us we were out of luck. * Devon, the Service Manager did not help resolve the above. The details of the part sent to us are unverifiable from a local supply shop from which they buy the part. A signature obtained under false pretenses and broken promises of financial transparency is not a blank check to rob loyal clients (this is exactly how we have felt) WARNING TO ALL CONSUMERS: Do not let DeWolfe Plumbing into your home. They are deceptive, and pocketing thousands via outright price gouging. Be advised that due to your absolute refusal to provide an itemized receipt, the true manufacturer part number for our records, or a call back from management, we are actively filing formal complaints and seeking investigation from the following regulatory authorities: 1. The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) 2. The Massachusetts Board of State Examiners of Plumbers and Gas Fitters (under the Division of Occupational Licensure) 3. The Office of the Massachusetts Attorney General (Consumer Advocacy & Response Division) We will also be submitting our full documentation, call logs, and the supplier's true part pricing to the Better Business Bureau (BBB).

Where do I start. The guy they sent Mike C. Seemed like your honest older plumber guy... but was…read morenot. The more I talked to him the more he seemed like he did not have my best interest in mind. He just threw out 5k price for a new Natural gas water heater which seemed arbitrary andvery high, but told me that was what was in their price book. He had no customer service skills what so ever. He would not tell me and pretended to not know what brand of water heaters they used. He said he's been doing this for over 40 years and no one ever asked that question (really). I asked him when was the last time he spent 5,000 and didn't know what he was buying. Then he said Rheem, after more grilling. I can buy the same Rheem natural gas power vented WH at HD for 1,399 retail. So add $3600 hundred and you have the DeWolf installed price. It's a ridiculous amount of money to install a water heater. This is a routine replacement with easy access. I felt I was being taken advantage of because I'm sitting here with no hot water. The power vent pipe needed to be replaced to meet code , he said it was about 15 feet for which he added a whopping $500, again just arbitrary with no cost justification. I had another company out, which was very good and had been in the area since the 1970's. They were straight up no games gave me a quote from text messages and pictures. I got a better water heater and saved over $1100.00 off the "TrustDeWolf" price. The guys were here and gone in 2.5 hours I would name the company but probably shouldn't. They do all the new venting and added another carbon monoxide detector needed for inspection. No more DeWolf for me. I had DeWolf out once before for a heating issue, I knew it was a high price but we were in a pinch and I had nothing for comparison being just parts and labor. They get you by charging $250 for the service call and diagnoses and then your on the hook, unless they do the work and take it off the inflated bill. Never again! Please, please get other quotes before using these people. By the way, I should say the HD quote was just over $3000 but I decided to go with the long time well reviewed Worcester company instead.

Scott provides exceptional service at a reasonable price! I have already recommended his quality…read moreservice a few times to others! I have had him do 2 projects for me now and both were fairly priced and went very smoothly. SKIP THE OVERPRICED big names in the game and call Scott, you wont be dissatisfied.

Scott got in touch with me the same day I left a message. He came by my house explained two options…read moreand quoted prices. It was a small job (pipe replace, new flange and reset a toilet) but he took it seriously and accommodated my schedule to get it done. The work was done well and efficiently by Scott, his son, and Luis. Also worth mentioning, his price was substantially less than what I was quoted by one of the big local plumbing companies. Overall an excellent experience, I have a new plumber. Will absolutely use him in the future and fully recommend him to anyone needing plumbing work.

"Showed up right on time, knew exactly what the issue was, fixed it fast, and charged a fair price…read more Hard to find that these days -- highly recommend." The man they sent out Sean, was right on schedule to do this job. I did some research before hand on AI so I knew what I was talking about with the pressure switch replacement, part and labor time involved, and he was right on track. Great pricing, no up-selling. Great company friendly from the start and thank you Frankie.

Our furnace shut off when it was 8 degrees out. we have a 93 year old in the home. I put a call…read moreout to Mike and he was extremely quick replying to call and was here within an hour of original call. 5 stars all day long. highly recommend.

Eric is the head of this Family owned business, and his values and business acumen will always be…read morein the forefront. Reliable, dependable and honest are most noteworthy... on multiple occasions I've needed their services and they have always performed higher than expected. Highly recommend for residential and commercial!

After many incorrect orders and installations for a new bathroom despite clear instructions, months…read moreof no communication, ghosting, no shows and a refusal to settle an overpayment for materials not delivered, this is clearly not a recommended business.

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

Rob and his son completed a list of items that I needed repaired. Working with Rob was easy and…read moreinformative. He showed up on time, left the job site clean and his prices are reasonable. I already have him coming back for some other things I need done.

I have used Favreau in the past. Today the guy came and I see him backing up his gigantic truck…read moreinto my 2 yr old driveway! Yikes!!! I run out there to tell him to park on the street. He tells me his diagram is telling him my septic is in the backyard. I point to the holes in the front yard. I tell him my husband is going to have my head for him driving his big truck into this driveway. He said the truck was empty, he works at night doing pumping. So what!! The truck is heavy sitting on a softer asphalt than what streets are made of. He left big marks on the driveway. I told him he should ask in the future. He said he was calling the office and making notes that the septic is in the front. Then I look at the paper he filled out and it clearly says under diagram/notes FRONT YARD!!! SMH!!! You've got to watch everyone. I am buying some of those orange work area cones to keep people like this OUT!!!

The appointment was kept without wait. The service person was very professional in answering any…read moreof my questions or concerns. Even got a call back the next morning from the owner as he followed up on the quality of work. I have used this service for over 15 years and I have always been impressed with their work ethic and commitment to customer service and satisfaction.

Horrendous experience. They came to fix my heating system. Charged thousands of dollars and didn't…read moreeven fix the problem. We were still without heat in December. We called another company who came out right away and solved the problem for a nominal charge. I complained to this company three different times and got nowhere. I feel truly robbed. The fact that someone can make you pay an astronomical bill but not actually fix the problem should be illegal!

I've been a facility manager for 25 years. I know how much things cost and what a fair price is. I…read morehad Basnett come to my house to give me a price on a VERY simple job, to replace an older discharge pump in the basement that the washing machine discharge flows into. The RETAIL cost of this pump is $340 and is readily available. I was given a cost of over $1400. Absurd. It's the cost of the pump (wholesale) plus 1.5 hours labor TOPS. Of course while he was there, he tried selling me on all these silver, gold, and platinum maintenance plans. I was still charged $129.00 just to be given a ridiculous price with no work performed. But that's the idea isn't it? The customer doesn't want to just flush away $129.00 for nothing so you're bullied into having them do it no matter how obscene the price is. By the way, just two years ago they were charging $69. Apparently that wasn't enough pressure for people.

Horrible experience. I was quoted $375/hour as an emergency rate and was told confidently over the…read morephone that my leaking pipe would be taken care of that evening. At that price, I expected preparedness and for the issue to be taken care of. When the plumber arrived, he looked at the pipe briefly and said he didn't have the required part and the supply store was already closed. No repair was started. They did not ask me to send any photos of the leaking pipe beforehand, which could have helped them come prepared. Despite this, I was asked to pay $300 for the visit. I was also told a receipt would be sent. Weeks later, I still have not received one. Charging a premium emergency rate creates a reasonable expectation of readiness and professionalism. In this case, the repair did not even get off the ground, and basic follow-through (such as providing documentation) has been lacking. The experience fell far short of what was promised.

Dave from Pi Piper came to do his yearly maintenance on our furnace (that he installed 4 years ago)…read moredid a great job, as always. While he was here we asked him to fix a few things if he had time. He took the time and fixed both issues. Dave is always pleasant and does an excellent job. We highly recommend Dave from Pi Piper