Thousands of Dollars of Unnecessary Property Damge - Absolutely Zero Accountability…read more We hired this company when we suddenly lost water to our house. After a rushed & cursory assessment, they required us to dig up over a hundred feet of our yard & driveway, only to later determine the problem was in the well & no digging was required whatsoever. The company failed to do a proper leak assessment & cost us thousands of dollars in additional labor, subcontractors, materials, & SIX DAYS without water, all for something they should have identified & resolved within several hours. When we expressed our discontent & contacted the owner, he made up a litany of excuses to justify their work & has since refused to call us back. We completely lost water to our house one evening. We have experienced low well water before on occasions when we used too much water, but this was different as no water was running at the time & the pressure would not rebuild, no matter how long we waited. After waiting more than a day for the well to replenish, County Pump came by to assess the issue & quickly alleged we had a break in our offset line (the pipe that runs underground from the well to the house). They said there absolutely had to be a break underground & never even considered the issue could be elsewhere. They contacted a digging contractor that wouldn't be able to dispatch for several days, so we hired our own to expedite the excavation. After three days of digging, County Pump returned to replace the offset line, only to turn the pump on & still have NO water flowing to the house. Confused, they deliberated with their management & only THEN decided to remove the pump from the well, upon which they discovered a large break in the water line right above the pump. Suffice to say, the issue was always in the well & we spent excess time & money to dig up our yard & driveway for no reason. We signed their paperwork with the hopes of moving on, but after corresponding with multiple other contractors, it became clear that the issue should have been easily identified & resolved when troubleshooting; it's common practice for a pump company to raise the pump several feet from the well to test flow from the pitless adapter, but County Pump never even considered what ended up being an obvious issue in the well. I expressed my dissatisfaction to the techs while they were onsite & insisted their management contact us, but they never corresponded until we called their office multiple times afterwards & left messages with their owner. When we did eventually connect with the owner (Doug), he was highly defensive & downright combative - he refused to empathize with our poor service experience & insisted on a number of excuses to justify the additional digging & pipe replacement. In particular, he tried to convince us that the offset line had to be leaking because of water that appeared in the trench that was dug. Putting aside the fact that the digger (who's performed this work for over three decades) said the pit water was instead consistent with surface ground water AND the fact that it rained all night before County Pump returned, I explained to their owner that an offset leak couldn't be the cause, considering they ended up replacing the line & STILL did not receive water at the house, therefore no water could be flowing from the well & leaking through the original line. Doug instead talked in circles, seemingly more to justify their work to himself than to convince us. He said he'd call us back to sort things out - we've since never heard back. In summary: 1. This company provided a poor assessment. This has been confirmed through correspondence with multiple contractors. 2. They required us to perform a ton of expensive, unnecessary, & destructive services which also prolonged our resolution. 3. We paid them for services rendered & insisted their management contact us. 4. Only after continuous calls did they respond, at which time they took no accountability & chose instead to argue with a paying customer. 5. They ghosted us - no correspondence has occurred in the weeks following the call with the owner. This is a testament to a company that is completely devoid of integrity. Do not hire County Pump

I called at 9:00 PM, the night before a 12-24" snowfall was predicted, because we didn't have any…read morewater. The call centered took my information and within 15 mins. Dan called me back to say they would be out first thing in the morning. They called early the following morning to say they had a foot of snow in Leominster but would be out as soon as it was safe to travel. While I sincerely appreciated their offer, there is no reason anyone should put their life at risk just to get our well pump working, so I asked them to stay home and come the following day. At 8:05 AM they called to say they were on their way and had the problem fixed by 9:30 AM. I am once again thoroughly impressed by their customer service, knowledge, professionalism, and reasonable prices. They are the gold standard that other companies only aspire too. Thank you, thank you, thank you.

Rudy the driver was the best! Great attitude and personality! Punctual and very helpful!…read moreKnowledgeable about pools that's for sure! Our liner fell through first time we were putting water in and he felt so bad and told us what to do. He came back and filled it again, no problems and actually stood out in the rain the whole time it was filling! Would recommend Rudy and Z Taylor to anyone who needs a pool filled

There weren't any reviews on Yelp yet for swimming pool water in my area so I had to (gasp) use…read moreGoogle to find these guys! This outfit does a great job with swimming pool water delivery. The office team is courteous and knowledgeable and the drivers are friendly and know what they're doing. If you need water for your pool in metro-west, I highly recommend them.

Most horrible service ever…read more Use Fed Ex or Ups to get your stuff there Only use usps if you Don't want your package to arrive for 7 months Then you will be ok FED EX. UPS. FED EX UPS ALL THE WAY

Worst service ever! They can't even honor the express mail now they went to 6 pm and still can't…read moreget it right but at least you get your money back ! But not a service that can be trusted With time sensitive mail FedEx express is a very good service and able to deliver on time!

My 25 year old AC died recently. I called several companies and had 5 or 6 quotes. The Denommee…read moreguys (Rick, JR, etc) were really great. Super friendly, very knowledgeable, no pressure, answered all my questions. Their quote was amongst the lowest. The installation looks great and the new AC is working flawless

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

I just received my class action "settlement check" from Cleghorn Oil/Peterson Oil for my…read morecompensation for them destroying my furnace by adding massive amounts of bio-fuel without notifying their customers. A quick internet search shows that Howard Peterson also owns a bio-fuel plant. Peterson claims that he was helping the community by adding the junk blend and that somehow people should applaud him for his innovation. The motivation was greed and not customer satisfaction!! I hope that he gets charged criminally for this fraud. It cost me over $5000 to replace my heating system but at least I received fair compensation...$8.58! I don't know how anyone can trust these bait and switch clowns with any purchase made. Stay away unless you want to be in the same boat as hundreds of other customers with furnace breakdowns, thousands in repairs and constant lies from management. Shameful!!

17 yrs a customer... never again . Their crap biofuel clogged our furnace twice. Second time we had…read moreto have them come and fix it. We refused to pay for that service. We requested their "winter blend" per their repair guy. I called on Monday. Was told Tuesday-Thursday we will have delivery. They never came. Called twice today was given the run around it's now Friday.... We would be out of oil over the weekend. Mid January. This is customer service for Cleghorn. After 17 yrs. DON'T use their garbage fuel. 2019 CBS did a pc on their garbage fuel. 80% bio when state only requires 20%. Horrible company.

I needed a faucet installed. Chris did the job perfectly. On time and very pleasant. I would…read morerecommend Maxwell Mechanical

Came out on short notice to help me identify a leak in my basement! Great communication and easy to…read morework with. Will recommend to friends and family

From a loyal customer to a lost one…read more I used to recommend Epoch Plumbing. A little over a year ago, my hot water tank started leaking and they sent someone out immediately--pretty sure his name was Jeremy--and he did a fantastic job. I thought I'd found "my" plumber. Fast-forward to this year: my ejector pump started acting up. I submitted two consult requests through their website and waited over two weeks with no response. Out of fairness, I called. I was told someone would come diagnose the issue for $79.95, and that fee would go toward repairs if I proceeded. Jacob arrived on September 3, 2025. He was polite, but no diagnostic was performed--he never opened or touched the unit. Instead, after a little small talk, he pitched reworking my system back to gravity-fed, which sounded promising, and then showed me five estimates ranging from ~$4,000 to ~$20,000. The quotes also said walls would need to be knocked down, which I would have to handle separately--though he mentioned his brother does wall work. I said I'd likely choose the ~$10,000 option but needed wall estimates first; I asked him to have his brother contact me, and I planned to get a couple of my own quotes too. No one ever followed up. No call from Jacob. No call from Epoch. Nothing--despite me being ready to proceed once I had the wall costs. Meanwhile, I was charged $79.95 for a "diagnostic" that wasn't performed. I even have surveillance footage showing the unit was never opened. I originally expected to spend up to ~$1,700 for repairs. Instead, I was upsold hard into a $10,000+ project and then completely ghosted. Unless Epoch refunds the $79.95 diagnostic fee that wasn't earned, I'll be disputing the charge with my credit card. Bottom line: Great experience with Jeremy last year; very poor service this year--no response to online requests, no diagnostic, aggressive upsell, and zero follow-through. They've lost my business. I'd caution others to get multiple quotes and make sure a real diagnostic is performed before paying any fee.

Our tankless hot-water unit a few days ago (this is not a post to discuss Gardner water…read moreissues...haha), and we called Epoch Plumbing to help us and we couldn't be more impressed with the service they provided to get us up and running again. They came over quickly after we called and assessing the issue, they helped us by calling the manufacturer and helped convince that despite that the previous owners of the house didn't register the wall unit for the warranty that it was no fault of us and got the company to cover the unit under the warranty which saved us thousands of dollars. Epoch quickly was able to get a new wall unit within a day and despite having to do some additional work with the piping as the newer unit had some different aspects than out older unit, stayed late on a Friday night to get us up and running by the weekend. We couldn't be happier with the service we received, and we will 100% go with Epoch Plumbing for any plumbing related issues going forward and highly recommend that you do also.