Thousands of Dollars of Unnecessary Property Damge - Absolutely Zero Accountability We hired this company when we suddenly lost water to our house. After a rushed & cursory assessment, they required us to dig up over a hundred feet of our yard & driveway, only to later determine the problem was in the well & no digging was required whatsoever. The company failed to do a proper leak assessment & cost us thousands of dollars in additional labor, subcontractors, materials, & SIX DAYS without water, all for something they should have identified & resolved within several hours. When we expressed our discontent & contacted the owner, he made up a litany of excuses to justify their work & has since refused to call us back. We completely lost water to our house one evening. We have experienced low well water before on occasions when we used too much water, but this was different as no water was running at the time & the pressure would not rebuild, no matter how long we waited. After waiting more than a day for the well to replenish, County Pump came by to assess the issue & quickly alleged we had a break in our offset line (the pipe that runs underground from the well to the house). They said there absolutely had to be a break underground & never even considered the issue could be elsewhere. They contacted a digging contractor that wouldn't be able to dispatch for several days, so we hired our own to expedite the excavation. After three days of digging, County Pump returned to replace the offset line, only to turn the pump on & still have NO water flowing to the house. Confused, they deliberated with their management & only THEN decided to remove the pump from the well, upon which they discovered a large break in the water line right above the pump. Suffice to say, the issue was always in the well & we spent excess time & money to dig up our yard & driveway for no reason. We signed their paperwork with the hopes of moving on, but after corresponding with multiple other contractors, it became clear that the issue should have been easily identified & resolved when troubleshooting; it's common practice for a pump company to raise the pump several feet from the well to test flow from the pitless adapter, but County Pump never even considered what ended up being an obvious issue in the well. I expressed my dissatisfaction to the techs while they were onsite & insisted their management contact us, but they never corresponded until we called their office multiple times afterwards & left messages with their owner. When we did eventually connect with the owner (Doug), he was highly defensive & downright combative - he refused to empathize with our poor service experience & insisted on a number of excuses to justify the additional digging & pipe replacement. In particular, he tried to convince us that the offset line had to be leaking because of water that appeared in the trench that was dug. Putting aside the fact that the digger (who's performed this work for over three decades) said the pit water was instead consistent with surface ground water AND the fact that it rained all night before County Pump returned, I explained to their owner that an offset leak couldn't be the cause, considering they ended up replacing the line & STILL did not receive water at the house, therefore no water could be flowing from the well & leaking through the original line. Doug instead talked in circles, seemingly more to justify their work to himself than to convince us. He said he'd call us back to sort things out - we've since never heard back. In summary: 1. This company provided a poor assessment. This has been confirmed through correspondence with multiple contractors. 2. They required us to perform a ton of expensive, unnecessary, & destructive services which also prolonged our resolution. 3. We paid them for services rendered & insisted their management contact us. 4. Only after continuous calls did they respond, at which time they took no accountability & chose instead to argue with a paying customer. 5. They ghosted us - no correspondence has occurred in the weeks following the call with the owner. This is a testament to a company that is completely devoid of integrity. Do not hire County Pump read more

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I called at 9:00 PM, the night before a 12-24" snowfall was predicted, because we didn't have any water. The call centered took my information and within 15 mins. Dan called me back to say they would be out first thing in the morning. They called early the following morning to say they had a foot of snow in Leominster but would be out as soon as it was safe to travel. While I sincerely appreciated their offer, there is no reason anyone should put their life at risk just to get our well pump working, so I asked them to stay home and come the following day. At 8:05 AM they called to say they were on their way and had the problem fixed by 9:30 AM. I am once again thoroughly impressed by their customer service, knowledge, professionalism, and reasonable prices. They are the gold standard that other companies only aspire too. Thank you, thank you, thank you. read more

Highly Recommend!! The prices are right on average for the services they performed. These guys are very professional and knowledgeable. My neighbor and I share a well and my neighbor actually called them for his low water pressure. I asked them to come take a look at my low pressure after they finished at my neighbors, they did not hesitate. They diagnosed my pressure switch drawing high amps. They recommended to pull my pump and change it. It was late in the evening when they started to pull the pump. They had trouble and called it a night. The next morning they sent the big guns out first thing the next morning. They were able to change mine and my neighbors pump and clean up all within 6 hours. My pump was 20 years old and falling apart. My neighbors was 12 years old and falling apart. My pump for sure needed to be changed. I also had an issue that night (not related to their work). I bumped the Pressure gauge and it snapped off. I first hand experienced the nice new water pressure spraying off the ceiling of my basement. I called them that night and they sent out a crew to easy out the snapped off threads and install a new gauge. Took them a total of 10 minutes. Once again highly recommend. read more

This company is top notch. I have used them several times for issues with my well. They are fast an efficient. Highly recommend!!!!

Reliable, efficient and prompt. Their service plans put your mind at ease and take the worry out of being without a pretty important part of your house you take for granted. Highly recommended. read more

I had a need in the next town from where I live, an older woman who is my good friend had failure of a deep well system which serves 3 residences on her property, I am an electrical contractor, licensed since the 70s, I first did everything I knew how to do in an effort to revive this system, and did then except that I needed professional assistance, I got the name of County Pump and Supply Inc from a good trusted friend and business associate who lives in Lunenburg and has had this company do work on his deep well system. From my first call to their office I was greeted by a pleasent secretary who informed me of how many calls the two servicemen had to do before they'd get to me, (who does that?) she asked me for my contact number which I gave to her. In the early afternoon low and behold they did in fact call me and said they'd be at the job in about a half hour, two young men (Doug and Drew) arrived a few minutes early to find me waiting there for them, I watched them move through testing of the controls to the pump system in a very sure footed fashion, and then ask where is the well head, which I did point out about 50 feet away, I must say I have been in the building trade and have worked very aggressively hands on since I started, and as hard as I might be to impress, these two guys did impress me, alternating the effort the two of them dragged the 160 foot plus well pump run up out of the ground, and observed a quality stainless motor which served these houses since the mid eighties, carrying a wide assortment of new replacements, they did replace the original burnt out motor with a new identical motor, and carefully checked the entire length of the submersible wire for imperfections, they also replaced the motor control, the pressure switch, and the pressure gauge, leaving what I see as a complete confidence building brand new entire system.....I originally wondered could they fix this system?....what a silly question, I'd recommend these guys to anyone I know, with complete confidence! Mark R Rizzitano, Billerica Ma. read more

Will not be calling them again. I have used them in the past, quick great service. Saturday at 10 pm I called their service, no one called. I called again at 8 am Sunday, tech returned call 30 mins later. I told him I had no water. Tech said we can be there Monday first thing. WHAT? I thought you were 24/7 as you have been and your website states. Nope not anymore. read more

Great company to work with. We called them and they were at our house within a couple hours. This company was recommended to us by 2 different people. We will deffinately recommend them to others. They are knowledgeable, and very affordable. read more

all of a sudden no water called them because they put the pump in 10yrs ago. came & said it was an electrical problem in the building called our electrician did what they said still nothing then said our subdrive is bad ok new sub drive installed mind you we are already have 2200.00 into this you guessed it no water .... electrician tested the pump found it to have a dead short ok lets put a pump in the hole of course its 0deg outside so they started pulling the pump about 200 of the 400 ft pipes and wires left on the ground no return .. unanswered phone calls ...this is a commercial building maybe they can do little house wells but have my doubts ...guessing until we get it right ... never again . called Sontag in Sterling Ma. came out and within 4 hrs the water is flowing again !! read more