I don't want to bad mouth a company but I recently terminated my contract with AmeriGas and had the pleasure of working with their customer support (overseas) to address pickup and reimbursement of funds associated with my account. Four weeks after canceling my contact they have yet to pick up the tank and credit my account. For what ever set of reasons it is impossible to make a call locally to talk with a state-side representative. It is an automated phone answering system that ships your call over-seas. I have difficulty understanding heavy accents and it is frustrating as their service advocates work off scripts and if your situation doesn't line up with their script you are wasting your time. Additionally, if you request for help falls under the category of refunds or service, you'll spend an addition 20 or more minutes on hold (if you are lucky). On price alone, you would be wise to do your research prior to signing on with this company. For my area of propane delivery, I have found Amerigas propane prices to be exorbitant almost double what I am paying for new propane service now. Bottom line. Look elsewhere for your propane services. NOTE: I originally had this propane service under MarGas and they were good (and local) but sold out to Amerigas. read more

Amerigas purchased Mar Gas. Mar Gas was always very responsive. I have always had an automatic payment with Mar Gas, and gave my credit card to Amerigas to automatically bill me. I received a bill that says my account is overdue. I gave them my credit card number, which I use all the time and Amerigas indicates my card has expired. It is not expired. I have been calling Amerigas for two days and been put on hold for over three hours. I have tried their Chat app, but after you have sent your chat, the app states it is not available. I have paid the "overdue" statement and asked that someone contact me to resolve my issue. I am ready to change and find their customer service to be non-existent. read more

This company is a fucking joke. My elderly mother had to call these assholes over a month just to get our propane regulator fix or replaced. They dodged very call with their retarded customer service. Then after rescheduling 3 more times they have an idiot show up at my front door @ 8:30 in the morning when their window for appointment was for Noon to 4 Please boycott these fuckwads they should not be messing with flammable gasses if they can't even manage their own people. I will NEVER use them again I'd rather have no propane at all then deal with this shit show circus again read more

I got stuck with this company abandons its customers and leaves them with no service after Mar Gas was bought by them. I was supposed to have regular inspections and refills, and none occurred from 2/2022 until I closed the account in 1/2023, despite many calls to them. All calls go to an overseas call center that promises things no one delivers on. Many people in my area were left with no propane in the middle of winter. Even though you are forced to quit using them, and it takes them 8 months to pick up your tank, they charge $149 to pick it up after they tell you they won't. read more

Amerigas provides poor service, charges well above market rates until you notice and tries to add bogus charges to your bill. Then you have to fight to get the charges removed. MarGas was always great to work with but Amerigas is as crooked as they come. Example: I scheduled to have my tank moved back about 15' for excavating. Amerigas missed the first appointment, showed up for the second appointment without the correct tools and charged me a service call fee. Then they showed up with a "refurbished" tank, charged me another service call fee. I'd smell propane from time to time but couldn't figure out where it was coming from. Upon changing propane services I learned the Amerigas tank had been leaking from a plug in the bottom of the tank. More recently, in May 2022, I called to cancel service. The lady I spoke with let me know that I'd be charged $150 for early termination of the contract unless I waited until after May 31, 2022. I did that. On6/3/22 I called and cancelled the service. I had a credit balance on the account at that time. Later in June I caught them charging me a pre-buy fee of $99 for the next contract year. I called them on it, they reversed the charge. So I was still expecting a credit refund. I called repeatedly for the next 2 months asking where the refund was at and was told that they cannot refund the account until the tank is picked up. As of 6/12/22 the tank pickup was still "in the process of being scheduled." It wasn't until the morning of 9/26/22 that the tank was finally picked up but now they've added a tank pickup fee of $150 to my account. Amerigas does not publish their fees so it's anyone's guess what they'll charge and there's no way to tell if the charge is correct. Another example: A neighbor was out of town and was unexpectedly completely out of propane last winter. I called Amerigas for help but was told there would be a $350 emergency delivery fee, there would be a charge to pressure check the tank for safety (because it's privately owned and had previously been filled by another propane company) which couldn't be scheduled until the following week and delivery would be scheduled sometime after that. But they'd still charge the emergency delivery fee. All I could think at that time was that if this is how they attract new business I don't know what to say. I've since purchased a new tank and started service with Blue Flame in Pueblo West. They came highly recommended and have been absolutely awesome. They do a lot of work at no charge to attract new customers and keep them happy. Check out Blue Flame, dump Amerigas and never go back. I'm only giving them one star because it's the lowest rating Yelp will allow. They don't deserve any stars at all. read more

BEWARE OF THIS COMPANY!!! If I could give negative stars I would. This company bought out the company I had started with. Their prices got so dang high I had to look for another company, which I found. I started with the other company and called amerigas to come pick up their tank. It took them 9 months to finally come get it. Then they have the gall to charge me an almost 200.00 pick up fee!!! read more

If I could leave less than 1 star I would. The absolute worst customer service I have ever experienced and I am old. Leaving customers on hold for over an hour then not following through with the order. Leaving elderly customers without gas after promising delivery several days in a row. Overcharging and on and on. Save yourself, stay away from this company. read more

Terrible service! High Prices! Spiteful office staff. We finally switched to Deluca - so much better! But Mar Gas charged us $60 for the 10 year old broken up concrete block pieces they didn't pick up when they picked up their tank. Deluca used brand new blocks to level the tank. This is the last time they will rip me off! Good riddance! read more

For some reason my last negative review of this business did not show up so I thought I would reiterate what poor business service this company renders. I paid them $1500 for a delivery of propane shortly after Thanksgiving and it still has not shown up. Their staff is rude and apparently they closed their local office so you have to call somewhere in the south to speak to anyone. They told my assistant that they only have two delivery drivers and that's why they cannot deliver product but nonetheless they take your money. Do not do business with them and find one of the other locally owned propane company such as rocky mountain out of West Cliff who treats there customers like humans. read more