Customer service is non-existent if you are trying to reach someone by phone. It rings several…read moretimes, leaves an outgoing message with a basic menu, and then asks for you to leave a voice message. No one ever returns your calls. Furthermore, they do not identify their operating hours in the outgoing message nor do they provide options for paying your bill online. Step into this century, PLEASE!

Things really went south since they were bought out by a new propane company. Not communicative,…read morenever show up when they say they will, and nobody seems to have an ounce of common sense.

Decent place to get gas. Propane prices are rising. Usually get decent service here so far.read more

They are prompt in ensuring you have propane when the cold and snow arrive!…read more Thank U Blue Flame

I bought a new refrigerator on black Friday, the 1st delivery was supposed to be 12/9 i waited all…read moreday only to get a call saying the truck broke down so rescheduled delivery for the 16th. On the 16th I wait until 8:30pm when the delivery finally gets here, the driver (who spoke no English) uses his phone to tell me that they have my refrigerator on the truck but that they aren't going to unload it because they "dont have time" and the truck is somehow broken again, he tells me that it has to be rescheduled again.. and then he just leaves, WITH THE REFRIGERATOR STILL ON THE TRUCK THAT WAS IN FRONT OF MY HOUSE! STAY FAR FAR AWAY FROM ANYTHING HOME DEPOT DELIVERY

The manger that was there today was great BUT the lady doing the paint was extremely rude.or course…read morewe are going to triple check to make sure the color is right. It's none refundable and we are almost two hours away. Also the lady at self check out was rude too. She cancelled out or smoke bombs off our order because we scanned to many smoke bombs then took them all off but one. We had two and she tried to say we were stealing. we thought she left two on there still. But she knew we had two. Then none of our receipts printed or emailed. Should have checked the reviews before going here.

Everyone was so helpful and overall AWESONE!!! Joel was the…read morerep who helped me with my rental, he should get a raise - EXCELLENT CUSTOMER SERVICE! Joel was great checking me in and when I returned the Cargo Van. Thank you again!!!

The professionalism needs work at this location. I rented a trailer today. I backed my vehicle up…read moreto the trailer to make things simpler and quicker for all involved before going in. I was accosted by an older man, who must have thought I was typical Pueblo area scum and I was a trailer thief or something? He was curt and abrasive, and made the choice to talk down to me like as if I were a child. After trying to sooth his ego, we went inside and he doubled down with the attitude problem. I understand people have bad days, but you're supposed to rise above that and be professional. In the end, the first guy calmed down a bit and I think we were good at that point. However, later when returning the trailer, a different older man came out and took over unhooking me, because apparently the fact that I'm a Class A CDL holder and law enforcement, I must be completely inept? He could have offered to see if I had it, but he pushed his way in and started talking trash under his breath. His friend must have told him about earlier. Petty older men who are controlled by their emotions have a tough time in a customer service setting, especially as they get up in the years and their relevence in their peer groups starts fading. Luckily, a female staff named Nika came out and stopped his unprofessionalism, and finished our return transaction. These gentleman need refresher training. I shouldn't be too concerned, the turn over at this location is high... none of them will likely be there in 6 months.

Easy in, easy out every time! Staff is always very helpful and they have everything I need, even…read morethe most random hardware!

If you like hardware stores, you will love this place. They have almost everything. An added plus,…read morethe staff are very kind and helpful!

I recently tried to prepay an order for propane. Knowing that winter was on the I wanted to get…read moreenough propane to last through the colder months at a lower price. I called and was quoted a price. I gave them my card and expected to be charged. I looked a couple of days later and I wasn't charged. The person I talked to made a note to make sure the order went through. Again I was not charged. I called back and was told there was no record of my order. Of course they apologized but stated that I could not get the price per gallon I was quoted earlier because the price was higher. Instead of admitting their mistake and making confessions for their error they blamed and penalized the customer. This company does not believe the customer is always right. Use caution when doing business with this company and do not hang up until you get a confirmation of your order. Do not recommend

So I recently used this company to refill my propane and light the furnace and water heater. After…read morepaying for a pressure test and the service charge in full, I received my receipt and the technician assured me that both pilot lights were lit. I noticed shortly after that my furnace wasn't kicking on. I decided to check and make sure the pilot light was lit and in fact it was not. I called them back the following day to see if they could send a technician down to re-light and correct the faulty job they did the day before. To my disappointment they wanted to charge me for another pressure test and service charge equaling over 40% of my previous bill. I would not recommend using this greedy company that doesn't guarantee their work. Ironically I checked around afterwords with other propane companies and found that I could've gotten my tank filled at 20 cents less per gallon. My advice, go with another propane company as this one is run by crooks and inexperienced technicians.