They are horrible. Stay away at all costs. They let me sit in my house for three weeks with no gas but gladly took my money for the order. Their customer service is outsourced to an off shore company who really cannot fix your issue. If there are other firms in your locale such as Southern States that offer propane service run, run to them! But run away from Amerigas. Absolutely ridiculous service. I can't wait to send them a bill for my frozen pipes and ruined floors because of their negligence. Amerigas should be named to Gazpom! read more

Beyond horrible. So after 11 years they switch me from automatic fill to "will call" unbeknownst to me resulting in running out of propane in January before a major storm. I call them, all numbers route me to some offshore call center with representatives that are difficult to understand and can't help me and they are also unapologetic. Apparently I became a "seasonal customer" and don't use enough propane so they switched me from autofill to I have to call them. It would have been decent of AmeriGas to tell me this. Also I would have thought that device they placed on the tank a couple years back would have informed them of the tank level which should have triggered a refill or at least a message to me to call them for a refill - but no. read more

This is the absolute worst company for propane ! They no longer are reachable by phone , you get a calling center , " somewhere Offshore" is what Namie I, hmmmm spoke to sort of yesterday ... I loved my Shenandoah Propane that we originally had but got swallowed up by Amerigas. There is NO ONE in the office in Staunton on Greenville Ave , no one who answers that local number except the " Offshore " location ‍. I guess sitting on some type of drilling rig offshore to answer calls ‍ Checking my options of switching, I'm sure emptying my tank of 500 gallons and digging up tank is astronomical! DO NOT USE AMERIGAS ! Wish I could give less than 1 ! read more

Where to start? Most recent refill 4.29 per gallon. Southern states and Tiger 2.22 and 2.23. Called to work it out. One hour five minutes later found out no reimbursement for my December fill ($248) and the charge $160 just to empty it! $60 service call to come out! Coincidentally my annual tank recital fee of $137 just arrived. With them for seven years spent $960 on a tank to rent that sells for $800! Absolutely NO concept of customer service! Run as far away from amerigas as you can! read more

Tried to sign up for service with Amerigas. Could they make it any harder to do business with? What we discussed over the phone and what they sent in an e-mail as to the agreement are not the same. Called back, was told the person I was working with would call me. It did not happen. Called again and was told to ignore what was sent in the e-mail, what was set up is different (and cheaper). Next step is to set up an account on line. Tried and could not. Called and tech said it was working for him, so we tried a different browser and it worked. Before I can see if the order is correct I have to sign an on line agreement. I have some questions on the agreement. Tried the chat and they could not answer them. Gave me a number to call. Was told that they do not deal with the agreement at this number and to call a different number. Call the different number, told the rep the issue. She asked me to hold on. About 10 minutes later I was cut off. Tried calling the corporate office. They have a department to deal with their piss poor field service, only you cannot speak to anyone there either. I did leave a message. I really do not expect a call back. read more

Put in a emergency delivery request on Thursday morning due to tank running out. It is Sunday night and still no delivery. Unable to talk to anyone other than call service. Totally unacceptable. Sunday night made one last phone call to the "call center" and finally received a call back from Tommy. He promptly delivered to our house. He had us down for Tuesday as it was not relayed otherwise. If not for Tommy's customer service i would be changing companies. 5 stars for Tommy! read more

I have only been a customer for the past few months but so far everything is fine. Went into the business office in Staunton and everyone was extremely friendly and helpful. Jeff Jones read more

My last delivery was a $1.00 more per gallon than the prior (5 months earlier). My neighbor who also uses Amerigas got refilled three weeks earlier than me and paid $1.20 per gallon less. I called and was promised it would be looked into, but I never heard back. I call again 2 weeks later and it was made very clear "if you don't like what we charge, leave". As soon as I use up this tank I plan to have them come get the tank and I will be someone else customer. Think hard before calling these people read more

never had any problems with AmeriGas, they have always made sure I had enough propane, even during inclement weather and have been courteous every time. Helen Metivier read more

BUYER BEWARE!!! They lure you in with their low introductory prices....however, after the contract expires, LOOKOUT! Their prices almost doubled! Their TV commercial says, "We treat you like family." All I can say is "thank goodness, I'm not in your family!" I gave them a rating of 1 star, and that was WAY TOO GENEROUS!!!!!!!!!!!!!!!! My grandmother would say "They're a wolf in sheep's clothing!" read more

Took off work early to make sure I was home for when the service man arrived. He never showed, never called. This was all to fix a mistake THEY caused. I regret not looking at other reviews online before signing on to their service. I'm cancelling service today and going with a better vendor who has lower prices. read more

Despite our auto-pay auto-delivery contract of several years standing, Amerigas did not deliver for a month, in the dead of winter. When this resulted in our running out of fuel (no heat, no way to cook) just in time for the winter's worst snowstorm, Amerigas flatly refused to make an emergency delivery, or do anything else to help us, leaving our family of four, with young children, to freeze and starve over a long weekend. Clear breach of contract, not to mention terribly heartless. Our lawsuit will be filed monday morning. Please do not give this company your business. read more