Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

A2d was recommended to us by our repairman and we had a wonderful experience. The dishwasher we…read morepurchased was priced well and works wonderfully. But really the customer service is why we'll keep going through A2d. I couldn't recommend them enough!

OMG you cannot believe the issues I have had with the installation of my dryer. From my experience…read morewith them I would go to ANYONE ELSE to buy my appliances in the future. This is a nightmare. Three months in and it still doesn't dry well.

Amazing customer service. Greg and Tom went out of their way to help me get my portable generator…read morefunctional ahead of the storm. This local business has a commitment to its customers which is a rare find these days.

No quality control. Look at my sofa after 5 years. Plastic piping breaking through leather. Not all…read morecushions are same size. cushions weren't wrapped and collapsing on ends.

We delivered some items for reupholstering and asked for the status when the material was…read morereceived. After repeatedly requesting information on the status of our items we never received a reply. Finally, almost 3 months later, we received an email with an outrageous billing amount and informing us that the items were ready. We asked for information on the billing and lack of information and were met with resistance and concocted assumptions about why we should pay their asking price. Very negative attitude

Great local hardware store serving the local community. Most products needed were readily available…read moreand the customer service was to be respected. Prices are moderate.

Excellent local hardware! It was just revamped last year ! It's better than the big box stores! !…read moreStaff extremely happy! Great store

These guys are easy to work with and have great prices similar to or if not lower than Lowes and…read morebetter quality products. Always enjoy talking to them and their personal service is outstanding. If you live in Albemarle county and want to support a local business I recommend Blue Ridge Builders Supply.

I went into the store today to buy two gallons of paint. I knew what I wanted so didn't think I…read morewould be high maintenance. The man who "helped" me seemed so annoyed when I asked if he could test the paint color on the lid that I asked if there was a problem. He rolled his eyes and said he didn't have a key. There was one within 3' of the register. I expected that for $100/gallon of paint, I would have a better buying experience.

Wonderful service, great products, and fair prices. I highly recommend and look forward to visiting…read moreagain. :)

They could not be more helpful!! They have great ideas and will let you know what will and won't…read morework for you. Great place.

This historic hardware store, founded in the 1800s, is a true small-town gem. The staff is friendly…read moreand knowledgeable, always ready to help. They have a great selection of hardware, tools, and supplies.

Fantastic selection and outstanding service. There isn't a question or problem that their…read moreknowledgeable sales associates can't help with, including working with customers 1-on-1 to find the exact item for your needs. Skip the big box stores and go directly to Martin!