Customer service is consistently lousy. Their representatives do not speak clear English, they do not follow up with concerns or issues. Examples: we're on auto-fill yet our tank was at less than 5%, calling daily for fuel for over a week. Received notification of a delivery of 156 gallons of fuel that hasn't occurred, it's been over a week and no resolution. Reps often won't hang up so you're unable to complete the customer survey at the end of the call. When you could call and speak with the local office, service was great, not any more. How can you get good service when their reps are in another country?!! read more

Zero stars. Horrible service. They made a clerical error for $150 after we had been using them for 25 years. We were put on will-call with no notification. We are now out of gas and they won't come for 2 weeks. It is January, and we have no heat or cooking or hot water for 2 weeks!! read more

If I could give it zero stars, I would. The customer service is dreadful, especially that they rely on all overseas call centers. Thank God, I own my own tank. Honestly, how is this company still in business? read more

Do not get involved with AmeriGas! They are the worst company I have ever TRIED to use in my lifetime and I am 65 years old. NEVER have I worked with a worse company with their total disregard for customer service. Their call center is in India and is most likely a shared call center with 100 other companies. Each encounter feels like the first time the "representative" has ever spoken to an AmeriGas customer. They read from a script, injected with ridiculous comments like, "How are you doing today?" and "How is the weather where you are?" when we are obviously NOT doing well and the weather is obviously NOT GOOD because, due to AmeriGas, we are out of propane and we have been sitting in a 40F cold West Virginia cabin all day waiting for a SCHEDULED DELIVERY THAT NEVER CAME! From the start, we have had ongoing unresolved problems with AmeriGas overcharging, falsely billing and being unresponsive in every conceivable way. We previously sent and faxed a letter to the President of AmeriGas about an unresolved billing issue that continued for 6 months and we did not even receive the courtesy of a phone call or email about the issue. The only reason why we still have an account with AmeriGas is because extracting ourselves from this fraudulent company will undoubtedly result in greater expense and inconvenience to us, based on what other customers have experienced. Our latest dispute with AmeriGas began when our propane tank ran out of propane. This happened because AmeriGas switched us from automatically refilling the tank to Will Call. We smelled gas and called AmeriGas who advised us they would send an emergency response and that we should leave the cabin immediately. There is more to that call than I will say right now that did not leave us feeling like the person reading the script on the other end was capable of assisting us but the "emergency response" took over 1 1/2 hours before anyone even called us back. When we were called back by a local AmeriGas truck driver we were told the smell of gas was probably because we ran out of propane. And because we ran out of propane we would need to pay for a "pressure test" and because we needed a pressure test we would need to have a small amount of propane delivered. However, the truck driver didn't want to drive "all the way" to us until this test was done. Mind you, HE had to propane we needed and AMERIGAS is the reason we ran out of propane because they switched us to Will Call months ago without telling us they were doing this! THEN we received another call from another AmeriGas worker who came out to the cabin and LOCKED the propane tank for safety reasons. We were left on our own to figure out what to do to fix this issue and were told many different things from many different "script readers" in India. We were afraid our pipes would freeze as the weather further deteriorated so wanted a quick solution and service, at which time we were told we would have to pay a $300 fee for expedited service. Otherwise, they could deliver propane in 2-3 weeks time. It was a tremendous amount of frustration and wasted time calling the "script readers" in India. A week later, we received 3 text messages in one day with various and conflicting messages about propane deliveries. Again, the "script readers" in India were of no help, one of them telling us the messages meant we would get a delivery the next day and an adult over the age of 18 must be there. Another FIRST that someone would have to be there to accept the delivery. Did I mention that our cabin is 2 hours away from where we live and the surprising lack of propane had already wasted 4 hours in driving time that caused us to have to turn around after wasting another 2-3 hours at the cabin trying to figure out why we had a possible gas leak and then finding out they did not make a delivery because they didn't tell us our account had been switched to Will Call? My husband drove 2 hours the next day to receive the delivery and shivered there all day long without heat waiting for the delivery. Guess what! No one showed up!! They scheduled too many calls that day and didn't have enough time to deliver to us. Another 2 hour drive back home with nothing accomplished. Two days later, a call came in at 5pm saying the delivery would take place the following day between 6am and 6pm - so helpful to have a window in which to expect a delivery - a 12 HOUR WINDOW!!?? I had to jump in the car and drive out there in the dark of the morning to be there for the delivery that we were not sure would occur. I arrived in the dark and shivered in the cold until the weather warmed up enough to sit outside in the sun and wait until 3pm when the truck of propane finally arrived. The delivery man was not happy that the tank was locked down. He was not aware of that even though it was AmeriGas that locked it and he did not have a key. He was able to break the lock and fill the tank but because we were without read more

Here is what to do if you're wondering whether to call AmeriGas: Step 1: Go to Google and search for "propane delivery near me." Step 2: Call literally any other company except for AmeriGas. Step 3: Be happy you didn't call AmeriGas. At my house I have one empty 420lb tank, one full 420lb tank, and I can't figure out how to switch to the full tank. So basically I don't have propane at the moment. These are AmeriGas tanks. They set this system up for the previous owner of my house. Anyway, to me that sounds like a pretty simple thing to troubleshoot. You would think they could send a tech right out to take a look. Okay maybe within a day or two. NINE DAYS. NINE DAYS without hot water because this company's terrible service. Well then I should just have them come out and refill the tank that does work. Oh, that will only take them EIGHT DAYS to come and do that. And these are only estimates. I have no idea if anyone will actually show up when I was told they might. I am absolutely dumbstruck by the ineptitude of this organization and their mythical "service department." I am getting useless responses from their Customer "Care" team, but everything depends on the availability of their service department. If today wasn't Saturday, I would scheduling a new service provider right now. I can barely wait until after the holiday. read more

My 80 year old Mother has been waiting for gas for over two weeks. She ran out 3 days ago and still no delivery! It's below freezing and her house is 40 degrees inside. read more

I have experienced the most unresponsive, callous customer service from this company. After 40 years, I was informed Amerigas could no longer provide me propane because their new trucks could not go up my gravel driveway. I was informed of this AFTER my propane tanks were EMPTY and I had no heat, resulting in busted pipes inside my drywall in the laundry room. NEVER use this company. Call Southern States-Luray, VA for excellent service. read more

AmeriGas Propane - Propane Near Me - Stephens City, Virginia

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I own my tank so I called around to get lowest LP gas price. Amerigas was lowest so I had them come out. They said as first time person they had to do an inspection and it would cost $69. That was strange as other companies didn't charge. I should have said forget it. But didn't and when they arrived they said my tank was too close to my generator. I told them I had the county inspectors already approve this location. They told me that they have their specs and he would talk to his boss about it. About a week later the same guy comes to my house with a back end loader and tells my wife he was there to move my propane tank!!!!! She tells him to go away we don't want his service. He tells her we will never get any LP gas till it is moved. She tells him politely to go away. (She is always polite even when she didn't have to be :) She calls me and I call Local Amerigas and tell them to never come to my house again. I call another LP gas company who comes out and does a free inspection and says all is good and I get my gas. This is my experience with Amerigas but yours could be different. (Or not :o) read more

This is the absolute worst company to deal with. They delivered propane when I did not want it and they were not supposed to deliver it. They would not take it back, but at various times said that they would. They sent me bills where I had a zero balance, followed by service charges the next week. And the staff in the stephens city office is very difficult to deal with. Avoid this company and this office at all costs. read more

This company is a nightmare. The local office doesn't take calls. You have to call the 800 number. I keep calling. The average wait times quoted on the phone is 52 minutes. Then 55 minutes etc.... who has time for this. So I keep emailing them. One woman called back and had the nerve to admit she was calling from an email I sent a month ago. How do I cancel this account???!!! They only deliver once a year. They delivered in January to jack up the price. I asked them to deliver in August to get summer pricing. They delayed til September. The charged me more per gallon than the winter rate. OMG. Can't get a hold of anyone to get the per gallon cost reduced to the summer rate. Now they are charging late fees on the bill.......! If they would answer the phone and provide any type of customer service I would expect to lay a late fee. When you try and try to contact a company to get your bill fixed and they are unavailable it's crazy they have the nerve to charge. I'm done. Cancelled my account today read more

We've always enjoyed good customer service from Amerigas and especially Doug Henry who delivers our propane. On the few times we've had account questions or other questions, everyone at the office has been pleasant and quickly resolved our questions. Highly recommend! read more