Have used them for several projects and are always friendly, professional and do good work!read more

Received quick service and fulfillment of my request for a gas fireplace remote. No hassle, good…read morework!

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

I have had this service for 4.5 years. Up until recently it's been great. 4 days ago hot hot water…read morewent out, it was Sunday so I tried trouble shooting it myself seeing as though my tank said it had 68% propane in the tanks. (500 gallons might I add) So I flushed the hot water heater and cleaned it with descaler. No change. I woke up Monday morning and checked to hatch for the tank and it was full of water. I then called Holtzman Propane to come see why it wasn't draining the water. By 12 pm they had someone at my house checking the tank. He proceeds to tell me that my tank is empty and that my valve was stuck at 68% full. Well he adjusted the valve and got that working and said he would put an order in to have propane delivered. This is day 2 with no hot water or stove to cook. By 7pm that night no one had come out. I called the emergency after hours number to see if they could come deliver propane. No one came. I'm at work the next day and send an email because now it's 10:30 am, and I still haven't heard anything. I get a response that they are working on it. Now this is 3 days with no hot water or a way to cook. I get an email at 3:11 pm stating that someone will be out TOMORROW to fix the float but a time was unknown. This is going into day 4 no hot water and way to cook, but when my bill is due your company takes my money on a TIMELY Basis. I understand that I pay for propane by volume up front, but 4 days without a solution is so UNACCEPTABLE!!!!! I would love to hear from a corporate member, as to what we can do to right this wrong. I have 3 children and a wife I had to try to make previsions for. Respectfully, A Heated Customer (without propane)

I've been with them for 14 years. I'm on the monthly budget. I have a credit card registered with…read morethem. I had to stop using fuel because it got so low. I went to their site to order more. I was at 21% they don't auto schedule until 20%. Their site says my account is on hold. 14 years, never a missed payment. On hold? Called, they said my credit card is only charged for the budget amount. The $90 tank rental fee is due. But I just got the bill last week! Why am I on hold? Then, talking to them this morning, she tells me that I'm at 21% and they don't auto-schedule until 20%. THEN she says I'm lucky. They have a bunch of customers without any fuel. WHAT???? I feel so much better. I have to get away from these people. We are calling around to others. I kind of expected just a little better after 14 years as a customer that never (that I remember anyway) missed a payment. Then to be told I'm lucky because they have many customers without fuel? What am I to think. They do not care. They see things from the point of view of their desk, not the customer. Their accounting system is confusing and maybe even shady. The people are so clueless - I'm sorry to say that. I know they are real people. This is a classic case of a company becoming so focused on their internal protocols that they forget they're in the business of keeping people warm. As a retired professional and a veteran, I expect reliability and clear communication--two things they clearly failed to provide.

PRICE GOUGING. The average price of propane in California is $2.50 - $3.50 a gallon - I am being…read morecharged $5.20 a gallon. I'm a senior on a fixed income - the way this is going I will lose my house pretty soon because I can't pay my bills.

If I could give a negative 50, I would. I've had so many issues with this company, they are too…read morenumerous to mention. But this last one was to straw that broke the camel's back. Delivery came on a completely different day than scheduled. Driver wouldn't get out of his truck to speak with me. I wasn't in a position at the time to accept the delivery (tank is behind a locked fence), and I asked the driver to come back during the scheduled delivery time. He refused, screamed at me, and drove off. Now Amerigas wants to charge me almost $500 to remove their tank.

The staff at Blossman Gas/Propane are the best. Great service; fair pricing. Have been a customer…read morefor four years so far and absolutely no complaints.

I have visited them twice (once alone and once with my wife). On both times i asked about buying a…read morenew gas fireplace and installation. On both occasions the nice girl at the desk they took my name and information and promised me someone would call. Nobody has ever contacted me. The 2nd time we were also given the card of someone who also doesnt answer calls or return messages. They dont seem intereted in doing business. Finally received a return call from Kenny after posting negative review on Yelp and an email to their webpage. He basically said he wouldnt come out for an estimate (what i really wanted) until he had spoken with my GC about the renovation but he did give me his cell to pass onto my GC. So I'll up my review from 1 star to 3 for now.

We had Quarles for around 15 years and were happy - but not any more, not since they sold out to a…read morecompany that could not care less about their customers. The driver for this month's delivery took off with a propane adaptor we've owned for 20 years, and good luck getting it back. No one answers the phone in Winchester, no matter how long you let it ring. We tried driving to the office there - and found it's closed. In its place, you're supposed to call the phone number no one answers. We can get an answer from the Boston headquarters, but all they do is transfer our call to the same no-answer number. Shopping for a new propane delivery service and resigning ourselves to never getting the stolen adaptor back. If you're looking for propane delivery, keep right on looking - you don't want these folks.

Horrible customer service. Do not follow through with promises. Very much a "tell the customer…read morewhat they want to hear and get them off the phone quick" company. We lost all propane to our tank and our house has been 40 degrees for the past 2 days. I have been told they are sending someone to fill our tank and check the lines for a gas leak, which still hasn't happened over 48 hours after initial call. Have been told they cant give an ETA. Have been told to stay in the house for when the tech arrives, have also been told to evacuate the home. Have been hung up on after asking questions very politely. This is not a company to go into business with. Strongly suggest new owners to buy the tank from quarles and shop for another propane company. Zero stars if possible.

Good service, helpful, but very expensive. Was quoted $3.05/ gl on the phone; when delivered the…read morenext day price on the bill was $6.62. That's ~$3.50 per gallon for a delivery fee; ~$287. For a local delivery fee.., more than the propane. This was not mentioned during the 'friendly' call. Sheesh, no more.

we are a regular customer of Hunt Country Propane.We are two elderly people…read more I called Hunt country today and told them we need to fill up the tank because the tank has less than %30 propane gas in it , the response was that our schedule is full and the first delivery would be more than two weeks I said do you think the propane in the tank will last for two weeks she said I don't guarantee and showed no passions. By saying that she proved that she never cared for their regular and loyal customers specially for old and very fragile people. I don't recommend Hunt County Propane because they are not reliable and dependable.

We bought a large gas log set from them. They have gone above and beyond on this installation,…read morewhich also included a new top for the chimney. I have been impressed with the attention to detail, and the desire to make sure everything is just right. It is rare to get this kind of service, attention, and what I consider a reasonable cost for the work done, in today's world. A big thank you to Allen, Chad, Brian, Jerry and the others that were involved with this.

Place is terrible. $130 for 15 minutes of work. We paid them to fill the tank for our fireplace. It…read morewouldn't turn on so we called and they said the tech needed to come back to clear the lines (which should have been done on the first trip). He was here 15 minutes and they sent us an additional bill for $130. I called and all the lady would say is "I know you want me to remove it, but I'm not going to".

When I tried to fire up my LP Gas fireplace this season, I was getting spark, but no actual…read moreignition. I was feeling stuck and could not find a repair service close to home. I called Sunfire to see if they would mind making the trek to Virginia to have a look. Today they showed up early with 3 technicians, the lead tech (Jerry) was able to get the fireplace up and running again in about 30 minutes. They all worked to give my fireplace a thorough cleaning as well, and it has been long overdue. I like a contractor that shows up on time, knows their stuff, and leaves with everything in working order, plus they left everything cleaner and nicer than it was when they arrived. Jerry gave me sound advice about future self maintenance. All of that for about $100, not bad at all. If I ever have an issue again, I know who to call.

We have been a customer of Sunfire for a number of years with the most recent purchase and…read moreinstallation of a replacement fireplace. They are exceptionally good to work with from start to finish. All of the folks we dealt with are very professional, knowledgeable, and experienced. Their lead installer, Jerry, is excellent to have in your home. He is the complete professional and takes great pride in his work.