We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

When I tried to fire up my LP Gas fireplace this season, I was getting spark, but no actual…read moreignition. I was feeling stuck and could not find a repair service close to home. I called Sunfire to see if they would mind making the trek to Virginia to have a look. Today they showed up early with 3 technicians, the lead tech (Jerry) was able to get the fireplace up and running again in about 30 minutes. They all worked to give my fireplace a thorough cleaning as well, and it has been long overdue. I like a contractor that shows up on time, knows their stuff, and leaves with everything in working order, plus they left everything cleaner and nicer than it was when they arrived. Jerry gave me sound advice about future self maintenance. All of that for about $100, not bad at all. If I ever have an issue again, I know who to call.

We have been a customer of Sunfire for a number of years with the most recent purchase and…read moreinstallation of a replacement fireplace. They are exceptionally good to work with from start to finish. All of the folks we dealt with are very professional, knowledgeable, and experienced. Their lead installer, Jerry, is excellent to have in your home. He is the complete professional and takes great pride in his work.

The staff at Blossman Gas/Propane are the best. Great service; fair pricing. Have been a customer…read morefor four years so far and absolutely no complaints.

I have visited them twice (once alone and once with my wife). On both times i asked about buying a…read morenew gas fireplace and installation. On both occasions the nice girl at the desk they took my name and information and promised me someone would call. Nobody has ever contacted me. The 2nd time we were also given the card of someone who also doesnt answer calls or return messages. They dont seem intereted in doing business. Finally received a return call from Kenny after posting negative review on Yelp and an email to their webpage. He basically said he wouldnt come out for an estimate (what i really wanted) until he had spoken with my GC about the renovation but he did give me his cell to pass onto my GC. So I'll up my review from 1 star to 3 for now.

Have used them for several projects and are always friendly, professional and do good work!read more

Received quick service and fulfillment of my request for a gas fireplace remote. No hassle, good…read morework!

Came here this morning for propane fill. Got my tank filled immediately. Very friendly people and…read morethe ladies inside were super nice.

The Thursday before Thanksgiving, SS delivered 137 gallons of propane to two separate tanks. Each…read moretank has it's own lines with one tank feeding to a fireplace, and another feeding to stoves and clothes dryers. Thursday morning before delivery all the stoves and dryers were fine. When I tried to use the stove after delivery, there was no gas. I tried the dryer with the same result. I even tried the fireplace on the other tank and got the same result. I then went outside to determine if the valves were open, and they were. I then called SS, but by then they were closed and the answering service took the information and said that someone would get back to me that evening or the next morning. No one called, so I called again Sunday afternoon. The answering service said that they had my first message requesting a delivery! I than explained again that I had had a delivery, but no gas was coming into the house from either tank. The service then contacted SS. The SS serviceman told me that I had to pay $250 for him to come and check the tanks, or I could wait until 8 am Monday morning and call the office. I work 1 1/2 hours from home and I have to be to work by 8 am. I would have to take a day off to call and have a serviceman come to the house. Besides this, I was supposed to host Thanksgiving dinner for my family from out of state. I had planned on preparing a lot of the meal that weekend but could not because I had no stove or oven. I also could not do laundry. And SS wanted me to take a day without pay or pay them $250 to have them fix whatever they had done! I ended up canceling Thanksgiving Dinner. 32 people will have to find somewhere else to go because I was unable to cook.

I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer

PRICE GOUGING. The average price of propane in California is $2.50 - $3.50 a gallon - I am being…read morecharged $5.20 a gallon. I'm a senior on a fixed income - the way this is going I will lose my house pretty soon because I can't pay my bills.

If I could give a negative 50, I would. I've had so many issues with this company, they are too…read morenumerous to mention. But this last one was to straw that broke the camel's back. Delivery came on a completely different day than scheduled. Driver wouldn't get out of his truck to speak with me. I wasn't in a position at the time to accept the delivery (tank is behind a locked fence), and I asked the driver to come back during the scheduled delivery time. He refused, screamed at me, and drove off. Now Amerigas wants to charge me almost $500 to remove their tank.