DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE! YOU WILL GET SCREWED Their call center is in another country- you get bounced around between people to get another person who still can't help you and then they refuse to fill your tank and cancel your account which makes you have to pay an early term amount of $160 when they are the ones refusing to fulfill their contract? Wtf? This company is a NIGHTMARE TO WORK WITH FROM START TO FINISH! ID GIVE -5 stars if avail read more

AmeriGas - Early cancel at their request and refusal to fill my tank saying it's owned by another company but they filled it in 2023? Same tank? - Propane Near Me - Redding, California

AmeriGas's propane tank has been sitting out for over a month on the street outside my Ranch. I have called 10 times trying to get people to come and get it with no success. I even talked to several members of the resolution team at AmeriGas and absolutely nothing has been done about it. Absolutely the worst reputation of any propane company around. Ferrell Gas is fantastic! And if you decide you want a really good company you can give TriR Gas a call. Both companies are fantastic and you actually get to talk to somebody who lives in California. I just spent two hours on the phone with another member of the resolution team to try to get this resolve, and again I got somebody who was snotty and argumentative. I have no idea why anyone would use this company. I can't think of one positive thing to say about them and it's reflected in their ratings. If there is a way to screw something up they will figure out how to do it. If I was really going to give them an accurate rating it would be -20 stars. read more

Was on hold 40 minutes 3 different times still haven't gotten through to anyone also called the technician directly he said unfortunately you have to go through the office they can't write up work orders anymore the website is crap it works like crap at this point there's no point of me doing anything with them so I don't care how much it will cost me to get out of the contract but I'll pay what ever to not deal with this company worst company ever course they'll never know cuz they probably don't read emails either I know they don't answer phone calls read more

We have been with them for over 20 years!! We are tired of having to call to get out price per gallon down! Every time they delivTheir prices vary per person!!!! If you don't call and complain they will charge you over $5 a gallon!!! Check your bill!!! We are Done with them !! read more

Update 2: As of 5/02/2024 still have been unable to get in contact with anyone to address getting charged for over $700 of propane that was not delivered. STAY AWAY! Update 1: have emailed the address below 3 times with no reply... Amerigas corporate has ruined this company. You can't get ahold of anyone local. All online and phone calls go to a call center in India. We were missed on the auto delivery loop which is understandable. It then took two weeks to get a delivery scheduled which was missed. They showed up a day later with no prior contact. The guy called when he arrived and had to lock the tank since we were not home and the tank was empty. We called a day later (to India call center) and soonest they could schedule the leak inspection was two weeks out. Frustrating but again understandable. Scheduled day came no inspection or contact. Called back got an apology and another appointment a week later. Second appointment was a no show again. Called back and got another appointment for a week out. We have now been out of service for over a month while still on the auto delivery plan. So sad to see a company cost cut to this level of service. Stay away! read more

DROP AMERIGAS as a Propane supplier,,GO LOCAL!! We have been customers of America Gas for 24+ years and Always paid our bills in a timely manner. For OVER the last 5-10 + years we have been continually Price gouged on our delivery. God forbid you have an issue because the "local" number you call routes off shore. Their "local address" is locked up tight as a drum so you can't even talk civily wth someone here anymore. I even asked rep to transfer me to the local office and again told, no this is where you get routed to. ALL my calls were met with indifference and a TRULY "oh well" attitude that they don't care about their customers....unless they are owed $$$!! I then have to call, wait on hold for 1/2 to 1 hour ask why the per gallon price is at least $1 more than ALL local companies, this last time it was $4.90 per gallon when everyone else was in low to mid $3 and NOT at an intro price. Those were in the mid $2 range. Anyway, After a bunch of diatribe, get the cost adjusted for that delivery and told it won't happen anymore. Only to have it occur on the next delivery. Tired of this, we cancelled and switched suppliers. After all the time we've been with them, not 1 question of Why we are dropping them. Not 1!! We switched to Leo Jones Propane, locally owned and operated. No Call Center or hours on the phone. Immediately, within 1 day, came out pulled old tank and pumped gas out of old tank and into theirs. CUSTOMER SERVICE the way it is meant to be with the customer coming first not CORPORATE GREED! I HAD TO give 1 star or it would not post so I'd like to put a (-) in front of it!! Paul Degnan read more

do not use! you cannot get any local help with overpayments and refunds! you used to be able to walk in and get in person service. not anymore!! you will get help from a non english speaking person in another country!! horrible horrible service. read more

The billing and customer service is so so so bad. If your not paying attention they will double bill you on everything. Got charged site visit that never happened. The out of state customer service cant even explain your invoice its so confusing. I own two other homes in the area with two different local propane companies servicing them with a combined 20 years of service and never ever have to call them. read more

I am so disappointed with this company! I cannot speak with a local agent as everything is outsourced through the Philippines. Do to the copious money it took to fill my tank, I was told I could pay a portion of the bill without additional charges. I paid half and was charged a late fee. I am all about supporting local businesses and will be looking into them. read more

3+ HOURS ON THE PHONE! I have multiple properties with 1 account. Was trying to add just 1 new address to the existing account. Transferred back and forth between sales and customer service. NO ONE KNEW WHAT THEY WERE DOING. Each claimed they couldn't add an address to my existing account. I finally tried website chat and they too referred me back to sales. I stayed on that chat and finally convince the rep to make a special case for me. What a horrible company. Had to hound her for a confirmation # too. BTW, no phone number to follow up on the confirmation # too. Wonderful. read more

I ordered propane 2 weeks ago. I was given two different delivery dates. Both of which I had to take the day off work to facilitate due to having dogs. The deliveries never happened. It takes forever to get these jokers on the phone. Then, when they finally answer, the fill you full of lies. We will be switching back to Suburban Propane next month. read more

Been a customer for some years, Moving and called to close my account was astonished to hear the following " California doesn't require refunds for unused propane but we'll pickup the tank at no charge" So amerigas going to steal from me but not charge me to pickup their own equipment as some kind of weird compensation??? Wtf kind of place is this? Stay away read more

I own my own tank. Because I have not dealt with AmeriGas for 24 months, they are too expensive, they have a mandatory inspection of my tank which they charge $140. Their card I received in the mail stated that "they are trying to get old customers back". Apparently they don't want me. I phoned twice to confirm the $140. If you are a current customer of AG, I strongly suggest you call around to other companies for pricing. I am currently fighting them to get my deposit back. Awful company! read more

Absolutely terrible! From their pricing to their communication skills in the office. They suck you into a contract, on your next fill, they tell you that prices have gone way up, (they haven't) plus, I am a single person and only get a fill once a year, so they make me to pay more because I don't use a lot......even though I get the 100 gallons required per delivery. You have to pay for the tank rental for a minimum of three years.....plus tank delivery and pick up, so they know they can charge you what they want or it is going to be expensive to change propane companies. When you try to call for service, or, an explanation of the terrible new price, you cannot get anyone on the phone. I waited on hold several times in the last week.....the last time it was 45 minutes.....then my phone went dead. In my area of Cottonwood, CA, I have called several neighbors to see who they use for propane......they all say......AmeriGas is the very worst. Use anyone....But them! read more

When my disabled household had an expedited order and requested a call before delivery to accommodate our disabled household, and Was told 24 to 48 hours, three days later, I had to rush to get my child that had a medical emergency and was gone 15 minutes, and caught the delivery person on my ring camera, showing up to deliver my order, not knocking, not ringing my doorbell, or pushing my ring button, instead, he very oddly touch things around my front porch, and walked around the other side of my house, never called or informed me he was here, and took off from my second driveway, as I pulled into my first driveway and try to wave him down, but he looked at me and drove off, that's when I found the note on my door to reschedule, because they wanted to do a safety check, and they filled my propane, but locked it, so we could not even hook it up ourselves, then they put an expedited order in again, so he would come back out since he had just left five minutes before hand, and he refused to come out, he also lied and said we had a locked gate, we don't have a lock on our gate, and he's on ring camera, they had no problem with the last delivery, but this guy didn't even call didn't even knock didn't even stop when I showed up, I'm so disappointed in my service, and I have no expectations in this being made right read more

Terrible, terrible customer service. Amerigas is now farming out it's customer service reps to people working at home. I had to call 3 times to get my order placed. The 1st rep had a dog barking non-stop in the backround and spoke so softly that I couldn't understand her so I hung up. The 2nd had backround music playing so loudly that I couldn't understand all of what she was asking either. I hung up. The 3rd one spoke with such a heavy foreign accent that I had to ask her to repeat every sentence. I've been using Amerigas for 19 years and their service has gotten worse and worse. They don't arrive on the day they commit to. They raise their prices and add brand new charges every year. If you schedule a delivery using their new automated answering service, it never shows up. If you chose to have a delivery only when you request it, they eventually place you on an automated delivery service anyway. Enough is enough. Even one of your drivers said you are losing customers left and right. You just lost another customer, Amerigas. I can get a local propane company to deliver for considerably less money. read more

Terrible service. I call them when I want a delivery because if you allow them to deliver when they want to, you get charged for unneeded deliveries. They told me to call when my tank gets down to 20%. They tell you they will arrive in 7-10 days. 14 days later they still haven't shown up, and can't tell me when they will show up. My entire house runs on propane and the tank is almost empty. If it empties, I am required by law to have my heating system, oven and hot water heater all tested. I will have to pay Amerigas $70+ to do that, before they will re-fill my tank. This is the second year this has happened. If my tank runs out, I will cancel my service and tell them to remove the tank. I shopped around, and can get better service and cheaper prices locally. read more

Absolutely HORRIBLE customer service. I requested to be enrolled none of their monthly payment programs, and they had no problem taking all of my information. But never enrolled me, so I still get stuck with HUGE bills every couple of months. The drivers/delivery guys are great. But the staff that work in the office not s much. It took me writing to their corporate office to actually get anything. And their monthly plans are a joke. Better off just paying the bill when they deliver. But they won't be delivering to me anymore. read more

Absolutely Despicable! Hideous service. We order propane well in advance of running out. They NEVER deliver on time. We wait weeks! And they do not care if you happen to run out before they decide to show up. An that may or may not be within the estimated delivery time frame. We will be getting new service. BUT, BE FOREWARNED!!!! Amerigas does not care and there's no way to contact your local office directly. Plus they are saying it's a $300.00 fee to send someone out on an emergency. I DON'T THINK SO! Don't use these guys!!! read more

Horibble. Fees for everthing!! And when you stop your service because of horrible service- there's a fee for that too! Way better prices with Fat Cat. Everyone should switch.i would have given zero stars if it was an option. read more

We have been with this company for years and they always give us prompt professional service. Sandy is especially helpful, and responds immediately with the best available rates and customer care. They have earned our business. read more

Worse propane company in a tehama county ever. In 16 years of service they apparently have not increase their truck compacity for county. Paid on 12th was supposed to be here by 19th. Day before Thanksgiving on the 25th still nothing. If I had the money to switch companies I would of left years ago. Trapped! read more

I'm not a huge fan. We purchased our home, which included an Amerigas tank, last year. A few days after moving in, I'm inside with a newborn when an Amerigas truck pulls up. I assume the former homeowner has stopped her service and that the service rep will let me know what I can do next. I wait a few minutes and hear the truck drive away. Run outside to check the tank and it's been disconnected. Called Americas to start up new service and was told we couldn't have the tank hooked back up until the following week. I asked the person on the phone if it was normal to have the tank disconnected without informing a resident, and she lectured me that propane service is like a public utility. This is fundamentally incorrect. I have a choice with propane, and PG&E would have informed me prior to discontinuing service. Also, when I bought the house, I bought that propane in the tank. Miraculously, they got someone to the house that day. It's been a year and I called today to have the tank filled. I'm below 5% and need it done asap. After my cc info was taken and run, I was told it may take 10 days to fill the tank. I asked if we could maybe get a rush on that since I'm so low, and was told service is done on regular routes. I get that that's how things usually happen, but they've now got my money, and I'm about to have a cold house. When I pay money to be at the mercy of a company's schedule, there's a problem. TL;DR: Customer service at this company is poor. I'd recommend another option. When this tank runs out, I will be switching to a different company. read more

If I could give negative stars I would. Believe every horrible review you read here. I wish I had. This company will treat you and your business as if you don't matter and they will prove it by attempting to hold you and your hard earned money hostage! No kidding. To skip most of the details, I called and requested a fill up. Absolutely my fault as we had gone through our propane several weeks faster than normal and by the time I checked it, we had less than 10%. I told the company it isn't an emergency, we don't use propane for heat, but we do need it for cooking and bathing, laundry etc. I was told we would be out on the next available schedule. Great!! Thank you!! So sorry for the late call, it has never run out that quick and we have never had this happen before. Fast forward 3 days. I see an Amerigas propane truck drive by my house, twice. But they didn't stop. We live fairly far out in a residential area so it isn't as if they would be happening by en route to other locations. Delivery here is specific. I call the office, again, a little sheepish. I again explain my snafu, told them I saw the truck but no one stopped. Did they forget? Because now I have less than 7% gas. We have stopped doing laundry and using the oven to conserve and have turned the water heater temp way down. I am told when they said we would be on the next available schedule, that meant when they are available. They already had other planned fill ups in our area and we weren't a priority. Hmm. Ok. It is below freezing here. We are almost completely out of gas but tank top off customers are the priority? As a courtesy the guy couldn't even drop 10 gallons or something to get us through? Nope. The lady was completely silent. Again, I get that a lack of planning on my part does not constitute and emergency in theirs, but I got the distinct feeling I was being pushed off as punishment or something. Several more days go by. No gas delivered. I look online and see our delivery schedule had been set for between when I had called and the next day, which is a legal holiday. I know I am about to run out of gas. I dread calling at this point. I wait till 4 in the afternoon the day before the holiday. I ask if they are delivering on the holiday. Yes! They are. Ok. This is good! Am I on the schedule? No. Uh, wait...what? No you see, we aren't scheduled for service until three more days out. But, online it says my appointment is tomorrow? Yeah, that doesn't count. "We have 10 BUSINESS days before we have to provide you service after a call." So technically, including holidays and weekends, you could be waiting for three weeks. ????? Uh. Ok. We have less than 1% propane now. "Well, we COULD go ahead and put you on the schedule tomorrow." Like she was doing me a favor and I should be grateful. Mind you, I pay in advance for my gas. They have 300$ of mine all tied up in their hands somewhere. At this point, I ask how little propane I can get. I am told 100 gallons unless we are topping the tank off. At this point, I decided being held hostage by a company that is supposed to provide a critical service is not how I would prefer to spend my time or money. I tell the lady, please just cancel my service and come get the tank. I get it. It is all my fault. I just don't want to pay for this kind of service. "WHAT DO YOU HAVE ANOTHER SERVICE?" Yes, I say. "I TOLD YOU WE COULD BE THERE TOMORROW!" "WE HAVE 10 BUSINESS DAYS!" Again, with the favors. Wow. No please. Just cancel. The response? "Well we won't be picking up our tank for 4-6 weeks!" Ok. It can sit in my yard. When can I expect my $300 refunded. "4-6 WEEKS AFTER WE PICK UP OUR TANK!" Ok lady. You have my money socked away for potentially 12 weeks. That is ok. I have a service provider who actually showed up a day early because they knew I was out of gas and it wasn't any fault of theirs. Oh. And they charge less for the gas by 50 cents per gallon. And, they have 5 star ratings on Yelp because they treat their customers like people. Not hostages. So. Enjoy. In 12 weeks, when I get my refund, I will never have to think about your company again. But this review...it will be here forever. Happy New Year! read more

40 bucks to turn it on. 40 bucks to turn it off. Really? These propane companies know the rural customers have few options for service. What a rip off!! Can't wait to get back to natural gas where the cost is so much cheaper! read more

Delivery drivers are awesome, but dealing with the main office is a nightmare. Quoted price was different than the actual charged price. Not sure if the problem is dishonesty or incompetence. Either way... read more

Always misleading! They tell us the price before making the gas delivery of $3.50 a gallon then charge $4.75 a gallon on the bill. We call to complain and they never return our phone calls. Finally, we change companies after paying tank rental for 10 years and we get a bill for $39.00 to pick up their old tank. Nothing in the original contract even mentioned that. Too big of a company to be bothered by its customers! By the way, when we shopped around to change companies, we learned Amerigas was at least 25% higher than the rest! Terrible company to do business with. read more

ZERO stars really. Don't be fooled by the contract they offer to get better rates. Those rates only count for the first year of the contract. Then, if thea make you mad, and they will, and you cancel, they charge you $150 cancellation fee. WHAT A RACKET!! Not to mention....get ready to wait for your delivery, always take 1-1/2-2 weeks. Good Luck you're going to need it. People told me, but I didn't listen. read more

Signing up for electronic billing had a few snags. I called their office for two different issues with this and they were helpful at working these out. read more

Two repairmen came out and got my appliances converted, up, and running on the propane that they provide. They were clean, courteous, and productive. I would have given them 5 stars if they would have had the needed fittings in their trucks.... or perhaps brought me beer and pizza. read more

I had been with Northwest Propane since 1997, and Amerigas bought them out several years ago, so I began receiving their service by default. Propane is one of those things you do not think about much, until you either run out. The bills came, and I paid them. During the past winter, I suddenly noticed that the bills seemed very high. I only have a 150 gallon tank, that has a fill capacity of 120 gallons, and a receive a bill for $443.47, to deliver 101.9 gallons! That calculated to over $4.35 a gallon! The bill showed $4.17 a gallon, plus "Haz Mat" and "Fuel Recovery Fee." The next bill came in at $363.31, for 87 gallons. The final straw came when I received an annual "tank rental" bill for $101.05. With these figures in mind, I decided to shop around. I checked with several companies. Suburban was slightly less, but other local companies, such as Shasta Gas and ER Energy were far lower in price. I was shown their historical fuel prices, and I had been overpaying by well over a dollar a gallon during the previous winter. Neither of these companies charge the "Haz Mat" or "Fuel Recovery Fee" either, describing those fees as simply "extra profit" fees. I decided to switch to ER Energy, who promptly delivered a new tank and regulator with an annual rental of $59, nearly half of Amerigas' rate. The tank was filled at their regular rate at the time of $2.39 a gallon, with NO OTHER additional fees. Every fill will be for simply the rate per gallon, without the Amerigas "Extra Profit Fees." On August 22, 2015, a request was Faxed to Amerigas advising I was discontinuing their service and advising them that their tank and regulator were waiting to be picked up, having been empties and disconnected. I waited and did not hear anything, but the tank still sat and had not bee picked up. I received a "Late Notice" bill from Amerigas, saying my tank rental fee (for the upcoming year - you pay in advance) was still due. I called on September 22, 2015, and was told by Charlene that for some reason they did not show my FAX as having been received, but that she would cancel the tank rental fee and would have someone come and pick up the tank. She said that there would be no further charges and to ignore the bill that had been sent. I waited while the tank still sat. On October 5, 2015, I received a Past Due Notice saying that not only did I still owe the rent, but that a late fee of $36.00 would be applied, making the annual tank rental $137.05. I again called Charlene, who apologized for the misunderstanding, expressed surprise that the tank had not been picked up, and again told me to ignore any further bills, and she would insure that the tank was picked up within a week. Finally, on October 15, 2015, the tank was picked up. On October 19, 2015, I received two bills from Amerigas, one stating Final Bill and the other "Past Due Notice." These bills showed the tank rental being removed, but a new charge of $39.99 for a service call. I called Charlene at 4:55 p.m. and she was not quite as charming as she had been before, pretty obvious she wanted to get home by 5:00. I explained the entire sequence again and the fact that she told me that there would be no further charges. She stuck to the company line "the contract states there is a charge of $39.99 to pick up the tank." No discussion, did not want to hear anything else. She then began threatening to hang up every 5-10 seconds, and did so just as I asked to speak to her supervisor. I guess she really did need to be home at 5:00. Something that struck me with every conversation with Amerigas was that never was I asked why I was leaving their service. Everybody asks that when you tell them that you are leaving. Sometimes as a sales tactic, other times with a genuine concern regarding you choosing a competitor, and what they may have done wrong. Amerigas does not need to know, they already know. I would guess that I am among many clients that have simply woken up, done some research, and decided that the gouging has to end. And as a sign of desperation, they even have to gouge you $39.99 as the price to LEAVE them. If I decide to pay the fee to quit, it will be because it will be worth it to not have to deal with this company ever again. read more

AmeriGas is a very bad experience. in a nut shell, they jack up prices, the customer service is aggressive, rude and right down bad news. The only person that seemed on the up and up was the young man that delivered. Not his fault the company is a rip-off or the other staff are so rude. My experience, similar to so many, if you care to read: They jack up prices per gallon and the tank rental is double what other places charge. I received a high bill and called to question it. They reduced it over the phone, but it was a huge red flag for me. Then I realized they were raising prices on several neighbors and really nailing the elderly. The Customer Service, if you can call it that -- horrible, aggressive, and just rude lady in that office - she was so bad that I called the corporate office to advise the Redding office needs some training. We decided to change gas companies. We bought our own tank, had it delivered and filled by someone else and called AmeriGas to come collect their tank. 3 years later, the tank was still sitting on property. An AmeriGas driver (who was a nice young man) stopped and asked if I wanted it moved, I said yes. The next day the rude lady from Redding calls and wants me to give her the serial # on our owned tank, implying that it was theirs and we didn't own it. I have had enough of this rude person. I refused to give her the serial # on my personally owned tank, so she sent the driver back out to get the # off of it. What a creepy place they are. Then I get a rental bill for the old tank that had been sitting on our property for 3 years. Good grief. I called and explained they needed to come and get it and reverse the rental fee of a tank that had been used in years and was sitting on our property, I should have billed them rent. All I can say is, do your homework and avoid AmeriGas. read more

AmeriGas took over NM Propane. NMPropane: GREAT!! for years. Amerigas: AHHHHH, they price gouge and service STINKS!! waited a month in the winter to get my delivery, then sent a driver without directions to my house. I watched him pass several times and had to hike out in the snow to flag him down. Canceled service when tank got near empty (between 5-10). I took a pic of the gauge and filmed the driver though the window. He opened the valve and released the little bit of propane left in the tank into the air. We had no outstanding balance at all and our monthly tank rental was paid and not due for almost two more months when they picked the tank up. Now they are sending me a bill plus late charges without an explanation as to what for and at nearly $300. Unbelieveable. I am sure PRC will be interested in seeing what they do with the propane in the atmosphere. I will file suit in court if I have to. This is just madness. read more

Can I give zero stars? Absolute rip-off! High rates, exhorbitant 'fees' with each fill. When I called last year to have them take away the tank because they were charging me $4.26/gal when other companies in town were charging $2.70, they lowered their bill to $2.70/gal and promised it would be that "for the future". Totally lying. So I guess it's 'rip off anyone who doesn't check their bill and the competition's prices.' Tank rent is $108/year for 250 gal tank, while other companies are about $60/year. I could go on and on. Shop around and STAY WAY FAR AWAY from Amerigas! read more

We use Amerigas for our propane needs. They were very prompt. The delivery man was friendly and courteous. We're very happy with their service. read more

We are a local contractor, R&D Construction, and we have used AmeriGas for many years. They are prompt, professional, and nice to work with. The office staff is always friendly and makes you feel comfortable when calling in for any reason. Their prices are competitive and the driver that delivers to our home is is wonderful, really friendly. We highly recommend them to any one that asks. read more

Chase and crew from the Alturas, California, office moved heaven and earth to get us propane last winter when we had 2-1/2 feet of snow just before Christmas. They've always been helpful and available, but this was a terrific effort on their part. We're big fans. read more

The driver who delivered was friendly and efficient. He even took the time to interact with my dog. We were very impressed.

I have been with the company for a few years now and it has been nothing but a night mare since I signed up. In the past 3 months they have been out every month to fill up my tank when usually it is every 3 to 4 months since I only cook and heat my water with the propane. I am also on a monthly payment plan and went to check my account since the delivery guy came out once again in the past month and put gas in my tank when I told him I DID NOT need to be filled because I just got topped off last month. Well I go to check my invoices and it says I owe almost $300 since my contract is up and so I called in to dispute everything and the person I talked to was completely rude and not helpful one bit. She then tells me that I have to pay almost $500 by the end of the month which didn't make any sense to me since my bill was much lower the day before and she then explains to me that it is from the fill up from the day before when I denied the fill up. I proceed to asked to talk to a manager because she clearly is not helping me or even listening to me and she tells me no and asks me why I want a manager and she doesn't understand why I want to talk to a manager. I tell her why and she still tells me no. So I am definitely switching companies. This is honestly not how you treat customers. read more