Terrible because it is always so busy and the wait time is ridiculous. Sparrow really needs to…read moreextend lab hours because this one is one of the few open "late" (6pm, so good luck getting there in time if you work a normal job). Once while waiting, a strange man came in an started playing with steak knives in the lobby. People started leaving and I was about to due to being totally creeped out, then a staff member came out and the freak left. He wasn't even there to have lab work done!

If I could give a negative 5 I would! First before July I would go here monthly for my labs, in…read moreJuly and hardly never any waiting.I had to wait 30 minutes in July...ok. Took my 83 year old mother yesterday, and we waited 2 HOURS!!! She gave them her number and they said they would call her, so we went into the car to sit down, 1 hour and 55 minutes later I went in to see where her name was on the board and it was gone, at that time she got a text saying there was now seating avaialable...no there was not, that was them say come in we are ready, but she didn't know THAT! So I had her go up to the desk and they took her back, if we had not, they were just going to skip over her. NOW she has had cancer... in remission now and she has COPD, so she wears her mask just under her nose so she can breath...after all we are wearing masks to keep people breathing, anywho a bitch who works there pops her head in and tells my mom PULL YOUR MASK UP! She did and struggled to breath! heath care worker my ass. By the way in 2 hours no one came out and washed the door handles ,windows or SEAT and we watched an elderly woman who clearly pooped her pants get up out of a chair walk back and sit in another, the poor souls who sat in them after her had no IDEA! SPARROW OPEN UP ALL YOUR LABS! You are crowding everyone into just a few labs...why, so if someone has covid they can spread it to 30 people instead of 15...because they would be at the other labs...but no the more covid cases you get the more money you make!!!! SHAME ON YOU...OPEN UP ,BE SAFE!!! AND CLEAN!!!

Very efficient and careful. Pleasant staff. Easy to make appointment with a phone call so you…read moredon't have to wait more than a few minutes.

Sparrow was a joke and now double the joke with UofM taking over. Was bounced around three…read morelocations to be seen and lab works. Long wait times, short staffed. The labs send you on a wild goose chase to be seen and for testing.

I really like this testing center. It is a bit of a drive from my home, and there is one closer…read morebut this is worth the drive. The ladies always treat me with such respect and it makes me feel appreciated. The ladies always thank me for comng and do genually care for the people who are coming through their doors. This last week I attended to take an exam and I was post surgery. There were no lockers available on the top and I was not able to bend over. One of the ladies, I did not get her name, came out and put all my stuff away in a bottom locker and gave me my key. When I checked out, she automatically came out with me and obtained my stuff from my locker again. That was so kind. Thank you ladies.

PS: If you're going there for an x-ray, call ahead. I was there twice when they were unavailable…read more It would have been nice for a notice to be on the front door, not inside.

The website has no updated hours, the phone number doesn't work, and masks are required. I show up…read moreat 6:08am to full parking lot, and my place in line is 7:10. Their waiting room is run down and gross, but a mask will keep you safe from everything you touch, like the kiosk that you sign in on . Maybe this place wouldn't be so busy, if they opened up smaller facilities in more areas, or offered blood draws at their redi care facilities. KG

Please do not make the mistake of going here. If you do have the misfortune of going here, do not…read moremake an appointment, you'll be made to wait regardless of your appointment time. They will insist on charging you before you even see a physician. My partner went in for chronic cough and asked for a chest x-ray. They told her that she didn't feel bad enough to warrant a chest x-ray. She had two broken ribs. Very unprofessional, very unpleasant. If it's between going to this urgent care and having your fingernails ripped off one by one, take the nail treatment, it will be less painful and cost less.

Employees are rude and just don't care. Went in after a fall on the ice ankle was swollen but they…read moredidn't care they wanted me limping to the lobby and front counter no concern for my pain whatsoever. Then they send me on my way with crutches and just leave me don't open the door anything another patient seen my struggle and helped. At the counter they forgot my doctor not when I asked they told me go ask someone else like seriously?!?

Lansing Urgent Care in Okemos is my favorite care center to go to when I am not feeling good. The…read morestaff is all very friendly and organized. I love the check in online services, the wait is never long and the care providers always do an exceptional job. Katie C. was so friendly and made me feel so comfortable at LUC! I recommend going to the LUC in Okemos to friends in the area often. I am an MSU student and going to a new medical care center not in my hometown can be scary, but I feel right at home with the care providers at LUC.

I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients