1. Lansing Surgery Center

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    Lansing, MI

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    Lansing Surgery Center

    4.0 (3 reviews)
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    1 year ago

    From start to finish, Heather and Connie Pat Rachel and Carolyn, pre-op team Marah and Michelle and Dr Ross did an excellent job!

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    8 years ago

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    9 years ago

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    Michigan Orthopedic Center

    Michigan Orthopedic Center

    2.4(17 reviews)
    5.7 mi

    If you need orthopedic care, joints, spine, etc. This is the best. I love Dr. Dorencamp, Dr. Noud,…read moreDr. Ruhland. And if another of my body parts fail, I'll reach out to another specialist there. Also, I found the office to be professional, caring, and prompt in calling me back when I had a problem or concern. Dr. Dorencamp even called me at home to check on me after a procedure at McLaren Hospital. A++++++++++++ !

    I reached out to this orthopedic doctor for a very simple request: I already had a VA diagnosis of…read moretendinosis in my right ankle, and all I needed was for the doctor to review an Independent Medical Opinion letter and state whether he agreed with it based on his medical expertise. This is a common, straightforward step for veterans working through the VA disability process. Unfortunately, my experience with the office was extremely disappointing. The front desk staff spoke to me in a rude and dismissive tone from the beginning. I explained multiple times that I did not need another diagnosis--I already had one from the VA--and only needed a medical agreement or disagreement with the IMO. The secretary insisted the doctor "wouldn't do anything unless he could bill the VA and give his own diagnosis," completely ignoring what I actually needed and showing no willingness to help. Veterans already face enough hurdles in the disability process. Finding a doctor who is willing to provide a simple professional opinion shouldn't be this difficult. The lack of courtesy and the refusal to assist unless they could bill for additional services was unprofessional and disheartening. I would not recommend this office to any veteran needing support with VA-related documentation or respectful, patient-centered care.

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    McLaren Greater Lansing

    McLaren Greater Lansing

    1.7(68 reviews)
    4.3 mi

    When someone comes in for a surgical procedure they are usually there for quite a while. I waited…read morefor my husband to go off to surgery and then was headed down to the bar at 1:33pm. There was a lady there and when I asked a question she said "we're closed" I went to cafeteria where I got a coffee with the french vanilla creamers and it was horrible. Later, about 6 I though I would grab something to eat as my husband was still in surgery. Nope, the gate is down and the cafeteria is closed. If I was disappointed at not getting a cup of coffee and a bite to eat, I can only imagine what the people that work there in the afternoon/overnight feel like, or the families that are there with their loved ones into the night. The staff on the 2nd floor were really great though and I am grateful for that. Please do better on the amenities for the people who are there for medical reasons or that just work there.

    I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

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    McLaren Greater Lansing - Cafeteria

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    Lansing Surgery Center - hospitals - Updated September 2026

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