This was my first visit here. Super friendly and very informative. Fast, easy fix while I waited…read more Excellent pricing and service!!

One of the opals, in my wedding band, started to fall apart. A friend of mine recommended this shop…read morebecause she had a good experience when they repaired one of her rings. I was so nervous about handing my ring over to someone. The owner was very kind, knowledgeable, and reassuring. It took a little over a week for the repair. I thought the cost of the repair was fair. They matched the opal perfectly, then cleaned and polished it beautifully. It looks better than brand new and I am so grateful to the jeweler who took such good care of my ring.

Genna is simply amazing to deal with…read more I am a watch collector and every few months, I treat myself to a new watch which means that I have to have the bracelet sized to fit me. I also need batteries replaced in my quartz watches from time to time. Genna does wonderful work at very fair prices and I won't take my collection anywhere else!

Great service! Was…read moretrying to find a place to adjust wrist fit for a stretchy band linked watch and the local jewelers advise they didn't have the tools and offered the name of this place. Stopped in to this little dinky underwhelming and clearly vintaged and authentic little shop, and took all of five minutes for this older guy with a magnifying glasses headband to get this done. He came out from behind the counter and asked what wrist size I need, told him mine and he said ok give me just a few minutes. He clearly had been doing this his entire life. This guy only charged me like $5 to take a few links out. I expeced to pay at least $20, so this was an awesome surprise. Due to the quick service, the lack of flair and truly honest and sincere work I defffffinitely will be going back here for any future watch needs!!

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

YE Gurl Says: Service Matters More Than Sparkle at Worthington Jewelers…read more Place: Worthington Jewelers Context: Bridal show intro + in-store visits I really wanted to root for this one. I'm a fan of local, mom-and-pop businesses--especially for something as meaningful as wedding jewelry. Met the team at a bridal show, and while the energy felt a little off (crowds were heavy, so I gave grace), they warmed up enough to mention an extended bridal promo and encouraged me to stop in. So I did. And unfortunately... the experience never quite landed. When I came into the store, it was busy again--fair--but the interaction felt just as unclear as before. I explained exactly what I was looking for (even showed a Tiffany & Co. reference), and was immediately told customization was the only option... with no pricing guidance, no range, no transparency. That's a miss. When I did find a band in-store that worked, I moved forward--still without a clear idea of cost. After a long back-and-forth with a manufacturer, the quote came back at over $1,500 more than the comparable Tiffany piece. Pause. I also had to remind them about their own bridal promotion while actively making a purchase. That shouldn't be on the customer. To salvage the visit, I added earrings and dropped off jewelry for repair (which, to be clear, the smith work was excellent). But the buying experience? Still off. And here's where it really mattered: I later found my original ring through my Tiffany rep and called to cancel the order. Thankfully, I caught it in time--because buried in the fine print is that custom orders are non-cancelable. That's the kind of detail that should be clearly communicated upfront, not discovered later. Even the cancellation process felt like work. I was told someone would call me back... hours passed... I had to follow up myself to close the loop. Final visit to pick up my repaired jewelry? Empty store, but still somehow rushed. I tried to browse, got prompted to check out early, asked about items I'd previously seen--and was told they didn't exist. Then spotted them right next to me at checkout. At that point, I paid for the repair work and left with the same energy I walked in with: rushed, unclear, and not particularly welcomed. YE Gurl Insight: There's a difference between *nice* and *kind*. Nice feels scripted. Kind feels intentional. And in a category like jewelry--where purchases are emotional, high-investment, and personal--experience is everything. Final Take: * Craftsmanship (repairs): Strong * Retail experience: Inconsistent at best * Pricing transparency: Lacking * Overall vibe: Off I understand why more people are opting for brands like Tiffany & Co. or even online retailers like Mejuri --you get clarity, consistency, and a smoother experience without the friction. YE Gurl Says: Support local when it feels good to do so. But if the experience makes you second-guess a meaningful purchase? Trust that instinct and move accordingly.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

I recently had two pieces of jewelry designed and created at Infinity Custom Jewlers in Gahanna…read more Kristin and Ron were both outstanding to work with. They were able to use our family jewelry of diamonds and gold, that were significant to us, to make these beautiful pieces of jewelry that I will cherish forever. Kristin was so patient with me as we worked through what I envisioned and the ring and bracelet are exquisite. I would highly recommend Infinity Custom Jewelers and will be returning in the future for more pieces.

I needed a ring my mother gave me appraised and they were well rated on Angie's List. Close to the…read moreoffice so I took a chance and dropped it off less than a week ago. My initial experience was not optimal. The store was busy (good sign!) but the gal who checked my jewelry in I would quickly not consider an expert. She asked how much I wanted to tag onto my jewelry while it was in their care. When I told her she turned her nose up and said it sounded a "bit high" but ok. Surely, there's 10 different ways to get me to respond to your question without directly insulting me as a potential long term client with your response. She then asked me if I was aware of the heavy duty $50 fee to appraise my ring. I smiled and said of course, as this was already quoted to me prior to my arrival. Again - it comes down to presentation. Little if any people skills. A bit disturbing. Less than a week later I got a call sharing my ring was ready. Shop was not crowded so I got in rather quickly. The young lady who checked me out was amazing. Very professional and prompt and quickly pulled my ring. She shared which documents were for my insurance and which were for my own records. Upon opening the documents I was more than mildly amused when I saw the appraisal came back HIGHER than what was so quickly blown off by the clerk who checked me in up on my initial visit. Wasn't that interesting....and I was right. She was not an expert. The overall service, delivery and operations are worth the good ratings and I will return. I'm chalking up the insults to perhaps one substandard employee or even a good one having an off day.