Bryan is awesome! Very honest and upfront. It's great doing business with him and he gives great…read moredeals for top quality pieces.

Everything was perfect. Bryan was super helpful and honest. Really easy to talk to and very…read morefriendly.

I had an amazing experience at Diamond Cellar a little over a month ago…read more I was looking for a pink dial Rolex on the request of my wife for her Birthday. I met Michael at Diamond Cellar's Rolex Boutique, and he made the experience unforgettable! Super professional and knowledgeable! The Rolex showroom is absolutely stunning and all the staff were very personable. My wife is over the moon with her new Rolex!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

I had a great experience working with Yusef. I was referred by my insurance agent when I needed a…read morenew appraisal (after 22 years) for insuring my wedding ring. My ring was purchased in a different town from a jeweler who was no longer in business. Yusef explained his process and educated me on diamonds, gold, and the current market. I sat right at his desk while he worked and felt very comfortable trusting him handling my ring. I had my appraisal in my email before I left. He designs, appraises, and repairs all kinds of jewelry. I will use him in the future for all my jewelry needs.

After I successfully lost 80 lbs on "IF" in 15 months I need to resize all my rings. As an Elite…read moreYelper, I always search on Yelp for at least 3 1/2 stars. Then I discovered this "gem" in Gahanna, a neighboring town to our second residence in New Albany. Yusuf is a very warm and welcoming person. He works quick (3 business days) on resizing my gold rings. Price was very down to Earth. I highly recommend his services.

Love this place. Redesigned a ring and had three diamonds added to it and it came out beautiful…read more Bought a spectacular blue topaz ring with a unique artistic setting for my wife, multiple repairs. Always friendly. I see a few comments about the owner not being friendly...I have been here over a dozen times and I have always had great service. It's always my first stop when looking for jewelry.

I'm only giving this place two stars because the price of the battery was decent. Other than that,…read moremaybe this place should just stick to selling jewelry. The person who helped me wasn't friendly at all, wanted as much as the battery cost just to replace a link. My old shop would do it for free. And he must have had trouble getting the backing off because now my watch is chewed up on the back. Wont be returning. I wish The Watch Shop in Gahanna was still open.

My partner and I had an appointment today to look at engagement rings. It was a fine process. The…read morewoman helping us took time to explain everything and was very knowledgeable. However, I felt like we were just a box she had to check to get through the day. I much prefered Clean Origin and cannot say enough good things about them.

I purchased two wedding bands from Brilliant Earth, and the experience has been frustrating from…read morestart to finish. After being professionally sized in-store, I ordered my ring based on their recommendation, but it didn't fit. When I returned to the store, both a manager and an employee confirmed I could exchange it for a larger size rather than resize it, per their policy. They took my ring to process the exchange. Days later, I was told they could only resize it, contradicting what I was promised. They claimed they'd escalate my case for review and follow up, but no one did. I had to call myself to find out my request was denied due to their vague "sustainability pledge." After nearly two weeks of delays, I requested a refund. Again, no one followed up. When I called back, I was told my refund needed further review because it was "past the refund window," even though they've had my ring since January 14th. They also suddenly required the return of promotional items, despite previously assuring me this wouldn't be necessary. Now, I must wait another 24-48 hours for a decision and, if approved, another 5-9 days for processing. Brilliant Earth has failed to honor their policies, misled me, and repeatedly delayed resolution. Their customer service is unreliable, and once they have your money, their policies seem to work in their favor--not yours. Buyer beware.

They really struggle at this store. My fiancé bought my engagement ring at this location…read more For starters, he specifically asked not to have anything mailed to our house so that i didn't see it. They mailed not one but two different envelopes!! After that, I knew that he had bought the ring. When I went in the have the ring resized, the woman I asked advice from seemed to be annoyed helping me and told me "whatever I think". It was clear she could care less what size I picked, just wanted to get it done. Shocking, when I got the ring back it was too loose and fell off my finger. When I picked up the ring it was different than how my fiancé bought it. The jeweler had covered up the rose gold. That was one of the main features of the ring. I do not believe anyone looked over the jewelers work before it was given back to me. When I brought it in to be fixed the man at the counter asked me in a snotty tone, "How is it that you would like it to look?" I did not realize I was being so demanding by asking for my ring to be returned in the same condition I had given to them in! He also told me he would call me when the ring was done. He never called. I think there is great potential for a good store. I have talked with the manager and he was kind and helpful. However, the employees act as if the job is below them and I'm not sure how much they have any idea about the jewelry they are selling. You are in the business of selling the most expensive piece of jewelry I will probably ever wear. Please have some pride in your work!

With the exception of Vic, this is by far the worst jewelry store that I have ever stepped foot in…read more Quite frankly I think the women should all take a customer service class.... Too bad.

Very friendly staff, I was nervous about getting my finance her engagement ring but everything went…read morevery smoothly and the employees are very friendly. I'd just suggest making sure you do your research before going in. Thankfully I did so I knew all the answers to their questions and ended up with a great ring for her! Even came in fancy case with a compact bag for the big day

I love going to Easton mainly to check my ring and cleaning and see all the pretty bling.read more

Service was great greatly appreciated…read more Selection and selling points ok however I managed to pick up a few nice finds not disappointed at all

Prices are good. Store was relatively clean and JAM PACKED being it was a Sunday with great weather…read moreand everyone was out. The check out line was forever long just crazy long across the store. Get used to it people, it's the holiday season. Thank God I got the most chill super cool laid back associate when I asked how he was doing he said he was "chillin." Made my day to see someone so super chill among all this chaos take it in stride. I could use him as a life coach. I was burning up it was so hot in the store with all those people and the long wait. He was awesome. Process in process out. Super professional with a calm demeanor. Prices were decent. Selection was good. Thank heavens this isn't the TJMaxx experience.