This was THE best experience I've ever had with customer support! I came in to have my wedding ring…read moresized which has been long overdue. After having two kids and 13 years of marriage, I needed my ring sized up. My husband and I came in with our two elementary aged school kids, and we were anxious about them being a little rowdy at a place filled with expensive jewelry. But as it is being a parent, sometimes the kids just have to come along. However, Jenna, the jeweler who helped us was above and beyond! She answered every question my children had about the jewelry and the sizing process. They had lots of questions! They left with a great interest in how jewelry is made, and with the knowledge that there are other adults out in the world that are interested in them and have space for them in their curiosities. That was not necessary to do, but it was deeply appreciated. Aside from that the service was fast efficient well priced and my ring is absolutely beautiful and I'm so glad to have it back. Jenna, thank you for your kindness your patience and you're genuine care for my family. It meant the world to us. This definitely was a great experience and I will be back and will recommend to anyone.

I have been a customer for decades - they do it right and if it's not right they will make it…read moreright. I have always been well treated there. They're smart enough to know you can judge a book by its cover.

I had three necklaces that needed repair, 2 needing restrung. I took them to another jewelry store…read morefirst where I was treated very condescendingly, maybe because these are not high end pieces.I was quoted a very high price for one necklace and was told the other necklace couldn't be done. I didn't even show him the third one. I thought I'd try one more place, luckily it was Diamond Studio. Oh my gosh, so much nicer. Everyone there is so friendly. Rhonda couldn't have been nicer. She was able to restring both for less than the previous place's quote for one. She went above and beyond, suggesting a great idea for one, a magnetic clasp! (aging fingers:) I am a Diamond Studio fan and customer for life! Sheila F.

Friendly people and fast, professional watch replacement service (Omega and Baume & Mercier watches)read more

I cannot say enough great things about Alex and the entire team at Dublin Village Jewelers. They…read moretruly went above and beyond to make the entire engagement ring process as stress free and seamless as possible. They took the time to walk me through every step in a way that was clear, honest, and approachable, and were always mindful of my budget. Alex was fantastic to work with and kept me in the loop every step of the way. He took my loose ideas and turned them into something thoughtful, unique, and honestly better than I had pictured. The ring itself turned out absolutely stunning, a true piece of art that my fiance and I will cherish for a lifetime. I am incredibly grateful for their guidance and craftsmanship, and would highly recommend Dublin Village Jewelers to anyone!

There is something to be said about a local family-owned business. Everyone here is so friendly,…read moreknowledgeable, and inviting. They don't ever make you feel pressured to buy anything or try to upcharge you. My husband got my engagement ring custom made here last year. They worked with him on every detail until it was exactly what he wanted and it turned out beautiful. We proceeded to get our wedding rings from here as well - both have custom work done to them, mine especially. They collaborated with me on the design I wanted and hand carved it. They spent a lot of time ensuring it was to their standards. I know this because they told us they didn't like the first one they made and started over. I highly recommend coming here for any personalization or jewelry needs.

After five months of using a half dozen top rated jewelers for my small jobs and not finding the…read moreright fit for my bigger needs, Yelp suggested Krysty Designs. From my first visit and every single time since, I have been treated like family by everyone on their team. The owner/designer, Brad, recreated my wedding set; it's beautiful, unique, and comfortable. He took the time to listen and understand what I wanted. Now he knows what I want better than me. Yes, really... he does! I showed him a picture of a necklace I saw, which caught my eye, but wasn't quite right, not "the one". He personally designed and handcrafted the perfect pendant which I love! He found a cost-effective way to modify a chain I already owned. Thanks to him, my diamond earrings are beautifully set enhancing their sparkles and are easy on/off with secure backs. My pandora bracelet is no longer "pandora's box". The beads are secure and don't fly off when I put it on or take it off. I can finally wear my tennis bracelet without fear of losing it. Appraisal paperwork was extremely detailed and immediately provided to me; multiple copies, in a binder I won't misplace. No hassles. No delays. Finding the right, trustworthy, talented, and professional small business to take care of me with my sentimental and valuable possessions was my goal. Mission accomplished! My days of walking into a fine jewelry store and not knowing the people who I'm doing business with are over.

I believe Janis waited on me and she was excellent! I went in for an earring repair, which they…read morewere unable to do. However, I was given some credit for the gold toward a purchase of earrings made by the owner. I was told they make me look sassy, which can't hurt at my age.

Great service. Very helpful with finding a watch band for my husband around the holidays. Store is…read morebeautiful.

* We dropped of 5 non-working watches for repair estimates and repairs. Over MANY months watch…read moreafter watch was returned as non repairable. The last watch was repaired and we were charged ***$371*** for it without receiving an estimate as requested - and as REQUIRED by Ohio law for giving consumers the right to a verbal or written estimate for repairs or services that cost more than $25. Shameful. * We really had high hopes of Denig and we liked their proprietor, but we are never going there again. Never.

I had an amazing experience at Diamond Cellar a little over a month ago…read more I was looking for a pink dial Rolex on the request of my wife for her Birthday. I met Michael at Diamond Cellar's Rolex Boutique, and he made the experience unforgettable! Super professional and knowledgeable! The Rolex showroom is absolutely stunning and all the staff were very personable. My wife is over the moon with her new Rolex!

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Great service. Fantastic jewelry. Expert design and repair. Highly recommend!!!!!!!!!!!!!read more

I would not recommend this business based on my experience. We originally got my engagement ring…read morehere and had no issues. However, when it came time to purchase my wedding band the experience became one of the most unprofessional customer service experiences I've ever had. After having issues with my wedding band multiple times, I was texting with the owner about fixing my third band. His response was, "What was discussed?" which felt extremely dismissive and frustrating, especially because I had just been in the shop explaining directly to him how unhappy I was with the ring. Unfortunately, due to the timeline and the fact that the third wedding band was still not correct, I had to get married wearing a ring that I did not love. When I picked up the second band, we discovered together that it was still not what I had requested. Finding out in the moment that the second band had been made incorrectly was both disappointing and avoidable. This should have been identified before I arrived to pick it up. I had to repeatedly advocate for myself to receive a product that matched what was originally discussed and expected. Unfortunately, that was never delivered, and I am now having my band corrected by another jeweler. The lack of accountability, and customer care is the reason I am leaving this review. Had there been any apology or genuine care towards getting my band correct, I would have continued working with the owner despite the issues. The most disappointing part was feeling like my concerns and previous conversations were repeatedly forgotten, leaving me to explain the situation and my frustrations again each time. Even after texting him explaining my frustration, he did not respond, and still I was left with no acknowledgement or apology. I then go in for a final time to drop off the second band, tell him that his lack of care and apology throughout this entire process had been extremely unprofessional. Even then, he said nothing.

Went in to get a chain. Didn't know size length or design I wanted. They helped me pick it out and…read moreeven customized it to fit the charm I wanted on it. I've had it for 10 months now and haven't taken it off. No discoloration hasn't chipped or broke perfect since the day I got it and for a great price too. Definitely will be going back best jewelry store I've been to fs

Lynn the jeweler is creative in custom designs. Fun friendly honest service, just stop un and visit.read more