I worked with Mike and Andrew on a complex refinance that allowed me to become the sole owner of…read morethe San Francisco home I've loved for more than 15 years. The transaction involved a number of moving parts, including a co-owner buyout and my transition from salaried employment to self-employment. Mike and Andrew were excellent throughout the process. They were responsive, patient, thorough, and calm, even when there were tight deadlines and a lot of documents and logistics to coordinate. They understood that this was more than a standard refinance and treated the transaction with real care. I always felt that they were working hard behind the scenes to keep everything moving and make sure the loan closed on time. They made a complicated and emotional process feel manageable. I'm extremely grateful to both of them and wouldn't hesitate to recommend their team to anyone looking for a lender who can handle a more complex situation with professionalism, persistence, and genuine care.

Mike was incredibly helpful and knowledgeable - would highly recommend him for your lending needs.read more

Jay was excellent in helping us with a no cost refinance at the best rate possible!…read more He was proactive in reaching out to inform me of any favorable rate changes and was even able to help me float down the rate AFTER rate lock when I noticed there was a sudden big rate drop before we closed on the refinance. He was on top of things and communicative thought out the entire loan process. I would highly recommend him to any family or friends and would definitely goto him again for any mortgage loan needs!

First home buyer here! Jay has been absolutely helpful in our journey in home ownership, not just…read morethe securing mortgage part. He was my go to person for all things financial related to home ownership and he knew i could count on his honest advice. He always delivered the honest feedback regardless whether or not we'll end up with his services or not. He also did fair price and rates comparison with other providers and was always available to answer any questions or take those lengthy calls if needed. But not just that, he also offered the best rates in the town which always helps financially. 10/10 from us. I'd highly recommend working with him and his team!

I've worked with Risha for well over a decade across multiple transactions, and every single one…read morehas closed successfully within the original timeline--often even earlier when needed. She leads an honest, dependable team that is always easy for me to reach and consistently delivers exceptional service. Whenever family or friends ask for recommendations on residential loans, there is only one name I give: Risha. Thank you to Risha and her team for the most recent transaction that closed in April 2026. I look forward to working together again in the near future.

We really loved working with Risha. She was extremely responsive and quick turn with everything. We…read morehad to make an offer on a home very rapidly and I was impressed by the speed which she was able to help us. She is also friendly and warm and extremely knowledgable about mortgages and the process which made us feel comfortable when working with her.

Thank you Loan Dept of SFFCU for helping us get this house. Thank you for being patient with us…read more Dad & I are forever grateful.

I have been working with Jazmin Cortez on an application for a HELOC loan with the San Francisco…read moreFederal Credit Union. I am greatly impressed by the help I received from Jazmin throughout this process which required a huge amount of documents. I recommend Jazmin very highly. Jazmin provided clear and helpful directions and follow ups. SF Federal Credit Union offered one of the best and most competitive interest rates. I recommend SF Federal very highly in general and Jazmin Cortez in particular to potential mortgage applicants.

Very strong team. I particularly like working with Brenda, Vanessa, and Jera! Highly recommend…read moreworking with Conventus because their terms are also competitive and they value client relationships.

I have to agree with the others. Service is beyond any acceptable level…read more underwriting is simply amateur at best, and the cherry on the top the founder is such a smug horrific personality and treats his customers like he owns them. what a sham.

I've purchased two homes with Carlyle financial. The first was a triplex investment. I was told…read moreby multiple people that myself and my mom couldn't get a loan on a $1.6 million investment unless we put down 40%. Robert was the only person who was able to find us a loan and not only that, got it for about 1% less than we were expecting with putting down 30%. Because of this, when I moved I went immediately to Carlyle. I was able to get a loan quickly and their method of dragging files into a website was sooooo much easier than emailing them all as I have had to do in the past. I couldn't recommend them more.

Robert Cohan and his team really delivered, solving a difficult mortgage scenario for us and on a…read moremulti-million mortgage, on-time. I hardly write Yelp reviews but would like to express our thanks to this team for a job well done. We corresponded with a few conventional and well-known lenders, including of course our prior lender. We worked with them for several weeks, providing all our financial documents on-time and in detail. Those lenders led us on, saying 'no problems, no problems', until just about closing where they said 'yes, we can do it but the interest rate is much higher or we need this amount of cash etc'. In contrast, Robert delivered exactly as he promised verbally and above and beyond his services, and professionally. He is our go-to person now for all mortgages or refinances, big and small. His rates and services are very reasonable. Highly recommended!

Two years in and Sterling remains as frustrating as it was at the outset. The online banking…read moreinterface doesn't work. It's impossible to get someone on the phone. So you have to go into the bank - it's 2022, who goes into the bank to perform a basic transaction? It's such a timesuck. They're nice enough in the bank, but the whole thing is ridiculous. If the website would just work, and someone would answer the phone when you call (or return messages), it'd be so much easier. I just want to share my journey to getting online access to *my money*. - tried online; said I needed to reset my password, but no link arrived - called the branch; given another phone number; no answer at that number; left a message; no return call - went into a branch; told my online account no longer active, but that I could open a new one online - tried to open a new online account; system says that an account with that email already exists; when I try to get the password, I get an error message - I call the branch again; given another phone number - I call that phone number; the person asks me for a bunch of information, then gives me my login and a temporary password (totally contradicting the information from the guy at the branch yesterday, but ok)

Great for TIC home refinancing. I've gone through this a few times now with Sterling since rates…read morekeep coming down. It can be a little tricky to get things started, getting the latest rates, etc. But one you get assiged to a loan consultant they're great. Local bank service and feel. Had an absolutely fantastic experience working with Tiffany Deng. Ridiculously resonsive and helpful. Also good that Sterling always seems to have the best rates for TICs, including cash-out refinances.

We took out a mortgage for our vacation home in 2015. Never a late payment for all nine years…read more October and November payments were not being processed by Fremont for 12-15 days. They blamed USPS and pushed their "Auto Pay" online system. Decembers payment took 24 days for FREMONT BANK to process. Again, they blamed USPS. We actually called and made a phone payment mid month, paid to place a stop payment on the off chance the payment was actually lost. February 5th, yesterday, we received a nasty letter from Fremont Bank admonishing us for not being honorable credit risks. Once again they blamed USPS...their letter arrived at our address in FIVE days. We are paying of this loan off next month to protect our credit. Borrowers beware. This institution does not care about it's customers.

With Fremont Bank, we have had the best possible lending experience. My husband and I applied for a…read moreHome Equity Loan. Can you believe we've got a loan in 10 days! That is awesome or what?!! Everything went smoothly, starting from the beginning of completing the application! Mike, you have the most excellent people like Revelina Velasco, Jorge Mallque and Daphne Gonzalez working alongside you! They were exceptional, with them you can make a difference. We chose Fremont Bank over 2 other lenders after talking to Michael Delucia on the phone. He assured me that his team is the # 1, indeed, Michael was not wrong Revy, Jorge, Daphne YOU ROCK! Your constant follow-ups, your perceptions changed our hesitated/confused minds (because of the interest rate increase we were going to cancel the application). You all made this happen. I will surely spread the word about you, Fremont Bank! Thank you!

Just closed after a very easy, clear, and smooth process facilitated by Jay. The rate and closing…read morecosts he was able to provide were significantly better than another broker I was working with. The actual closing costs (and rate) came in under his estimate. He guided me through the process and let me know ahead of time of documents and verifications I would need during underwriting. He was always easy to reach via phone and email with very prompt responses. The whole deal was absolutely painless and there were exactly zero surprises. Just perfect. I highly recommend Jay and First Capital Group.

We worked with Jay to get our first home and had such an amazing experience! Our situation was a…read morebit complicated, and we had even been told by another broker that we wouldn't be able to get a mortgage, but Jay was able to handle everything with ease and flexibility. Further, he was great with answering our questions as first-time home buyers, and giving us ideas of what financing would look like with different properties. We would definitely recommend him and plan to work with him again in the future!

Alexandra Moari is exceptional. I live on the East Coast and needed someone I could trust…read morecompletely to manage my California home, and from the very first phone call, I knew I had found the right person. Even though I called at a terribly early hour by mistake, she answered with professionalism, energy, honesty, and total clarity. She handled everything with remarkable care and efficiency: preparing the property, coordinating details, marketing the home, communicating with prospective tenants, and carefully vetting applicants until she found the perfect tenant for me. Throughout the entire process, she was responsive, thoughtful, knowledgeable, and incredibly organized. Every question I had was answered quickly and intelligently, and every step was handled with real attention and care. What also impressed me was that Alexandra does not work alone. She has built a strong team around her, and that makes a real difference. Joseph and Mariana were part of that larger sense of professionalism and support, and it was clear to me that Alexandra has surrounded herself with capable people who help things run smoothly. She also has reliable handymen and other professionals at the ready, people who can step in quickly, fix problems, prepare the home, and make things happen without delay. That kind of network is invaluable, especially when you are managing a property from across the country. What truly sets Alexandra apart is her integrity. She is honest, hardworking, deeply committed, and truly represents her clients well. As an out-of-state owner, that gave me enormous peace of mind. I feel incredibly fortunate to have found her. She is now my property manager, and I would not trust my home to anyone else. Highly, highly recommended.

Exceptional Property Manager - A Rare Find…read more After going through three previous property managers, I was incredibly fortunate to find Alexandra. Within just the first one to two months of taking over my rental property, she accomplished what my prior property manager had failed to deliver over the previous 2.5 years. One of the first things she tackled was coordinating and project managing major property improvements. She found qualified contractors to completely redo my front concrete driveway and resolve a long-standing issue with an unfinished backyard patio deck. We later discovered the deck had been partially built incorrectly and did not conform to the original architectural plans. Alexandra managed the entire process from contractor selection and oversight to final inspections and sign-off. She also successfully addressed tenant compliance issues that previous property managers had been unable or unwilling to resolve. What truly sets Alexandra apart is her network of trusted, highly skilled, and reasonably priced contractors. Every contractor she recommended had a proven track record, and the quality of work consistently exceeded my expectations. Alexandra treats your property as if it were her own. She genuinely looks out for your best interests, advocates for property owners, and approaches every challenge with professionalism and creativity. She is highly communicative, proactive, prompt, and always thinks outside the box. Instead of having to constantly chase updates, I received regular status reports and progress updates, sometimes daily, which gave me tremendous peace of mind. She also has a unique ability to treat tenants with respect while still holding them accountable. Even with less cooperative tenants, she was able to achieve compliance professionally and effectively. When it came time to sell my property, Alexandra once again proved invaluable. She strategically connected me with a trusted local real estate agent who had extensive knowledge of the area and guided me through the process. The property went under contract within two weeks and has now successfully closed. Beyond property management, Alexandra is exceptionally knowledgeable in construction, contracting, real estate transactions, and local regulations. Her broad expertise makes her an incredibly resourceful asset and someone you can truly rely on. Since Alexandra took over my property, I was able to be virtually stress-free, knowing my investment was in capable hands. Trustworthy and effective property managers are incredibly hard to find, and Alexandra is genuinely a rare find. She is worth every penny, and I recommend her without hesitation. Thank you, Alexandra, for your dedication, expertise, and outstanding service.